DOCTOR OF MANAGEMENT IN ORGANIZATIONAL LEADERSHIP - 07/31/2011

Doctor of Management in Organizational Leadership TRAINING METHODS: A STUDY OF THE TRAINING METHODS AND DATA RETENTION OF ADULTS IN THE BANKING INDUSTRY Significance • 267 banking citations during the 6 years prior to 9-11. • 442 citations during the 6 years after 9-11, representing a 65.5% increase. • Monetary fines accessed for the 6 years prior to 9-11 were $976,400, as compared to the fines accessed for the 6 years post 9-11 of $82,034,000, which represents an 830% increase. (www.occ.treas.gov) Relevance to Study • Court documents filed by the OCC revealed that “ineffective” training was commonly listed as a compliance deficiency. • OCC vs. Riggs Bank, N.A. of McLean, TX. The OCC specifically cited that, “The Bank’s numerous BSA-related deficiencies demonstrate that the Bank’s training program was ineffective.” The Riggs Bank case resulted in a $25,000,000 civil money penalty. ( www.occ.treas.gov/FTP/EAs/ea2004-44.pdf) Relevance to Study • USA Patriot Act significantly increased the training requirements for the banking industry. • The banking industry was faced with a need to change their training procedures. • Many banks moved from FTF training to CBT. • • Study Question: Is CBT as effective as FTF? • Study Question: Which promotes greater knowledge retention? Research Method • Quantitative quasi-experimental research study. • Population under investigation - 30 randomly selected bank employees representing 57% of the sample population of a small national bank with 5 locations in Kansas. Research Study • Step 1 - pre-test all 30 participants to baseline knowledge. • Step 2 - Group A - 15 participants will receive FTF training. Group B – 15 participants will receive CBT. • Step 3 - Post-test to measure increment of change in test scores between the two training methods. • Step 4 - Re-test 30 days later for retention. Design Appropriateness • The quantitative quasi-experimental method provided a viable method in the research design by using a pre- test and post-test model in conducting the analysis. (Campbell & Stanley, 1963) • Quantitative research designs are appropriate when correlating, measuring, and examining casual relationships among variables. (Creswell, 2003) How Data Will Be Collected • Participants will be coded A1 through A15 (Group A) and B1 through B15 (Group B). • Pre-test scores will be recorded for each participant. • After training, participants will complete a post-test and those scores will be recorded for each participant. • A repeat test will be given 30 days after training to measure retention. How Data Will Be Analyzed Sample Coding Sheet Step 1 Step 2 Step 3 Increment Step 4 Increment Pre-test Training Post-test Change Retention Change A1 70 FTF 85 +15 75 -10 A2 65 FTF 75 +10 70 - 5 A3 A4 B1 75 CBT 90 +15 75 -15 B2 85 CBT 100 +15 90 -10 B3 B4 References • Campbell, D., & Stanley, J. (1963). Experimental and quasi-experimental designs for research. Boston: Houghton Mifflin Company. • Creswell, J., (2003). Research Design; Qualitative, Quantitaive, and Mixed Methods Approaches (2nd ed.) Sage Publications, Inc. . Doctor of Management in Organizational Leadership TRAINING METHODS: A STUDY OF THE TRAINING METHODS AND DATA RETENTION OF ADULTS IN THE BANKING INDUSTRY Significance • 267 banking citations. significantly increased the training requirements for the banking industry. • The banking industry was faced with a need to change their training procedures. • Many banks moved from FTF training to. Study • Step 1 - pre-test all 30 participants to baseline knowledge. • Step 2 - Group A - 15 participants will receive FTF training. Group B – 15 participants will receive CBT. • Step 3 - Post-test