S erver+ ™ S erver+ ™ KAY The only guide you need for Server+ exam success . . . You’re holding in your hands the most comprehensive and effective guide available for the CompTIA Server+ exam. Trevor Kay delivers incisive, crystal-clear explanations of every Server+ topic, highlighting exam-critical concepts and offering hands-on tips that can help you in your real-world networking career. Throughout, he provides pre-tests, exam-style assessment questions, and scenario problems—everything you need to master the material and pass the exam. Shelving Category: Certification Reader Level: Beginning to Advanced System Requirements: PC with a Pentium 120 MHz or faster processor, CD-ROM drive; see Appendix A for details and complete system requirements. ISBN 0-7645-4809-3 $59.99 USA $89.99 Canada £44.99 UK incl. VAT Master the material for the CompTIA Server+ exam SKO-001 Test your knowledge with assessment questions and scenario problems Practice on state- of-the-art test- preparation software “Stands out as a pre-exam study guide and a post-exam reference tool for server operations.” — Tim Sosbe, Editorial Director, Certification Magazine ,!7IA7G4-feiajd!:p;p;T;T;t www.hungryminds.com 100% ONE HUNDRED PERCENT COMPREHENSIVE AUTHORITATIVE WHAT YOU NEED ONE HUNDRED PERCENT *85555-AHGICc 100% COMPREHENSIVE Covers CompTIA Server+ exam SKO-001 Server+ ™ Server+ ™ Bible Certification Test-prep software on CD-ROM Learn to use adaptive load balancing for fault tolerance and increased bandwidth. Test Prep Software on CD-ROM: About the Author Trevor Kay holds three CompTIA certifications: A+, Network+, and Server+, and was a member of the beta-testing group for the Server+ certification. Born and raised in London, Ontario Canada, he started in IT as a desktop publisher for a local museum. He has since held many positions including IT helpdesk consultant, technical support, and network administrator. He also had a key role in the Y2K project for one of the largest financial organizations in Canada. Trevor Kay, Server+, A+, Network+ Inside, you’ll find complete coverage of Server+ exam objectives • Planning an installation, setting up the environment, and installing hardware • Configuring BIOS and RAID, configuring an operating system and network, and working with services and monitoring tools • Upgrading motherboard components, storage, and cards 0and peripherals • Monitoring performance, working with monitoring agents, and performing physical housekeeping • Securing the environment and dealing with environmental issues • Determining the problem and using diagnostic tools • Planning for disaster recovery, ensuring fault tolerance, and backing up and restoring • Test engine with hundreds of sample questions • IpPulse and CommView trial versions • Lan-Watcher shareware and Qcheck freeware • Network View, AdRem Secure Remote Console, and AdRem Server Manager evaluation versions • An e-version of the book Measure processor performance with Windows NT Performance Monitor. Hungry Minds Test Engine powered by 4809-3 cover 5/7/01 10:31 AM Page 1 Server+ Certification Bible 4809-3 FM.F 5/15/01 9:45 AM Page i 4809-3 FM.F 5/15/01 9:45 AM Page ii Server+ Certification Bible Trevor Kay Best-Selling Books • Digital Downloads • e-Books • Answer Networks • e-Newsletters • Branded Web Sites • e-Learning New York, NY ✦ Cleveland, OH ✦ Indianapolis, IN 4809-3 FM.F 5/15/01 9:45 AM Page iii Server+ Certification Bible Published by Hungry Minds, Inc. 909 Third Avenue New York, NY 10022 www.hungryminds.com Copyright © 2001 Hungry Minds, Inc. All rights reserved. No part of this book, including interior design, cover design, and icons, may be reproduced or transmitted in any form, by any means (electronic, photocopying, recording, or otherwise) without the prior written permission of the publisher. 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THE PUBLISHER AND AUTHOR MAKE NO REPRESENTATIONS OR WARRANTIES WITH RESPECT TO THE ACCURACY OR COMPLETENESS OF THE CONTENTS OF THIS BOOK AND SPECIFICALLY DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTIONS CONTAINED IN THIS PARAGRAPH. NO WARRANTY MAY BE CREATED OR EXTENDED BY SALES REPRESENTATIVES OR WRITTEN SALES MATERIALS. THE ACCURACY AND COMPLETENESS OF THE INFORMATION PROVIDED HEREIN AND THE OPINIONS STATED HEREIN ARE NOT GUARANTEED OR WARRANTED TO PRODUCE ANY PARTICULAR RESULTS, AND THE ADVICE AND STRATEGIES CONTAINED HEREIN MAY NOT BE SUITABLE FOR EVERY INDIVIDUAL. NEITHER THE PUBLISHER NOR AUTHOR SHALL BE LIABLE FOR ANY LOSS OF PROFIT OR ANY OTHER COMMERCIAL DAMAGES, INCLUDING BUT NOT LIMITED TO SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR OTHER DAMAGES. Trademarks: All trademarks are the property of their respective owners. Hungry Minds, Inc., is not associated with any product or vendor mentioned in this book. is a trademark of Hungry Minds, Inc. 4809-3 FM.F 5/15/01 9:45 AM Page iv About the Author Trevor Kay is a holder of three CompTIA certifications: A+, Network+ and Server+. He is also a Subject Matter Expert (SME) for the development of the Server+ Certification. Born and raised in London, Ontario, Canada, he started his IT career working at a local museum as a desktop publisher. From there he has held many positions, from IT helpdesk, technical support, and network administrator positions for local companies, to having a key roll in the Y2K project of one of the largest financial institutes in Canada. Trevor now is concentrating full-time on technical writing. 4809-3 FM.F 5/15/01 9:45 AM Page v Credits Acquisitions Editor Katie Feltman Project Editor Brian MacDonald Technical Editor Joseph J. Byrne, Network+, i-Net+, MCSE, CNE Copy Editor Brian MacDonald Project Coordinator Emily Wichlinski Graphics and Production Specialists Sean Decker, LeAndra Johnson, Gabriele McCann, Heather Pope Quality Control Technicians Dave Faust, Andy Hollandbeck, Charles Spencer Permissions Editor Laura Moss Media Development Specialist Travis Silvers Media Development Coordinator Marisa Pearman Proofreading and Indexing TECHBOOKS Production Services 4809-3 FM.F 5/15/01 9:45 AM Page vi To my family and friends, whose continuous support made this book possible. 4809-3 FM.F 5/15/01 9:45 AM Page vii 4809-3 FM.F 5/15/01 9:45 AM Page viii Preface W elcome to the Server+ Certification Bible. This book is designed to help you acquire the knowledge, skills, and abilities you need to pass CompTIA’s Server+ Certification: ✦ Exam SK1-001: Server Hardware Specialist This book is designed to be the only book or course you need to prepare for and pass CompTIA’s Server+ Certification exam. The Server+ Certification exam is one of the newest members of CompTIA’s certification family. This book deals with all of the objectives stated by CompTIA for the Server+ exam. You will learn how to deal with advanced PC hardware issues, such as RAID and SCSI, troubleshooting and problem determination, upgrading, configuration, and disaster recovery. My hope is that you’ll find this book the most helpful Server+ Certification product reference you’ve ever read, and that you’ll use it not only to prepare for CompTIA’s Server+ Certification exam, but that you’ll come back to it again and again as you perform your day-to-day Server hardware technician tasks. How This Book Is Organized This book is organized into seven major parts, followed by a robust glossary, an index, and one compact disc. Here’s what you’ll find in this book: Part I: Installation Part I presents the information needed to plan the installation and verify the instal- lation plan, hardware compatibility, power sources, UPS, and network availability. Part I also presents the information about using EDS best practices, rack mounting, installing UPS, verifying SCSI ID configurations and termination, installing external devices, and verifying power-on via power-on sequence. 4809-3 FM.F 5/15/01 9:45 AM Page ix [...]... 10 7 10 8 10 8 10 9 11 0 11 1 11 1 11 3 11 3 11 4 11 4 12 0 12 2 12 2 12 3 12 3 12 3 12 4 12 5 12 5 12 7 12 9 13 1 13 5 13 6 13 6 13 6 13 9 xix 4809-3 FM.F xx 5 /15 / 01 9:45 AM Page xx Server+ Certification Bible Chapter 6: Using Services and Monitoring Tools 14 1 Using Tools and Services Monitoring the network with SNMP Using monitoring tools Using event logs Backing up the server ... 17 1 17 2 17 2 17 3 17 6 17 8 17 8 18 0 18 1 18 2 18 3 18 5 18 7 18 7 18 8 18 9 19 2 19 6 19 6 19 6 19 7 200 Chapter 8: Upgrading Storage Devices 2 01 IDE/ATA Hard Drives IDE/ATA standards IDE configuration IDE cabling 203 203 205 207 4809-3 FM.F 5 /15 / 01 9:45 AM Page... Part III: Upgrading 14 3 14 3 14 5 15 5 15 6 15 8 15 9 16 1 16 4 16 4 16 4 16 4 16 6 16 7 Chapter 7: Upgrading Motherboard Components 16 9 Backing up Before Upgrading Central Processing Unit CPU concepts CPU architectures Installing a CPU System Memory Basic types of server memory Memory packaging types Installing memory... Part V: Security 303 304 305 305 305 305 306 306 307 307 308 308 308 309 309 309 309 309 310 310 310 310 311 312 316 316 316 317 319 3 21 Chapter 13 : Securing the Environment 323 Securing the Physical Site Server room construction Server room access Locks Access control systems Biometric systems Anti-theft devices Securing... 397 398 399 400 400 4 01 402 402 403 404 406 407 409 414 414 414 415 418 xxv 4809-3 FM.F xxvi 5 /15 / 01 9:45 AM Page xxvi Server+ Certification Bible Part VII: Disaster Recovery 419 Chapter 17 : Planning for Disaster Recovery 4 21 Forming a Disaster Recovery Plan The disaster recovery team Risk analysis ... Chapter 15 : Determining the Problem 365 Chapter 16 : Using Diagnostic Tools 395 4809-3 FM.F xvi 5 /15 / 01 9:45 AM Page xvi Server+ Certification Bible Part VII: Disaster Recovery 419 Chapter 17 : Planning for Disaster Recovery 4 21 Chapter 18 : Ensuring Fault Tolerance 449 Chapter 19 : Backing... e-mail over the Internet 4809-3 ch 01. F 5 /15 / 01 9:45 AM Page 7 Chapter 1 ✦ Planning for Installation ✦ Application server: An application server is basically a server that acts as a middle tier in a multi-tiered application An application server is often used in a Client /Server architecture, where the client and server computers work together to perform tasks The server typically handles storage and... 2 31 2 31 233 234 234 234 234 235 235 236 236 236 237 238 239 239 240 2 41 2 41 242 242 242 243 243 245 250 250 250 250 253 xxi 4809-3 FM.F xxii 5 /15 / 01 9:45 AM Page xxii Server+ Certification Bible Part IV: Proactive Maintenance 255 Chapter 10 : Monitoring Performance 257 Performing Regular Backups Backup... without disrupting the flow of the standard workday A ✦ ✦ ✦ ✦ In This Part Chapter 1 Planning for Installation Chapter 2 Setting Up the Environment Chapter 3 Installing Hardware ✦ ✦ ✦ ✦ 4809-3 pt 01. F 5 /15 / 01 9:45 AM Page 2 4809-3 ch 01. F 5 /15 / 01 9:45 AM Page 3 1 C H A P T E R Planning for Installation EXAM OBJECTIVES 1. 1 Conduct pre-installation planning activities • Plan the installation • Verify the... 255 Chapter 10 : Monitoring Performance 257 Chapter 11 : Using Monitoring Agents 2 81 Chapter 12 : Physical Housekeeping 3 01 Part V: Security 3 21 Chapter 13 : Securing the Environment 323 Chapter 14 : Environmental Issues 3 41 Part VI: Troubleshooting . by 4809-3 cover 5/7/ 01 10: 31 AM Page 1 Server+ Certification Bible 4809-3 FM.F 5 /15 / 01 9:45 AM Page i 4809-3 FM.F 5 /15 / 01 9:45 AM Page ii Server+ Certification Bible Trevor Kay Best-Selling Books. viii Preface W elcome to the Server+ Certification Bible. This book is designed to help you acquire the knowledge, skills, and abilities you need to pass CompTIA’s Server+ Certification: ✦ Exam SK1- 0 01: Server Hardware. Indianapolis, IN 4809-3 FM.F 5 /15 / 01 9:45 AM Page iii Server+ Certification Bible Published by Hungry Minds, Inc. 909 Third Avenue New York, NY 10 022 www.hungryminds.com Copyright © 20 01 Hungry Minds, Inc.