65348ffirs.fm Page iii Wednesday, October 24, 2007 2:36 PM MCITP Microsoft® Windows Vista™ Desktop Support Consumer Study Guide Eric Johnson Eric Beehler Wiley Publishing, Inc 65348ffirs.fm Page ii Wednesday, October 24, 2007 2:36 PM 65348ffirs.fm Page i Wednesday, October 24, 2007 2:36 PM MCITP Microsoft® Windows Vista™ Desktop Support Consumer Study Guide 65348ffirs.fm Page ii Wednesday, October 24, 2007 2:36 PM 65348ffirs.fm Page iii Wednesday, October 24, 2007 2:36 PM MCITP Microsoft® Windows Vista™ Desktop Support Consumer Study Guide Eric Johnson Eric Beehler Wiley Publishing, Inc 65348ffirs.fm Page iv Wednesday, October 24, 2007 2:36 PM Acquisitions Editor: Jeff Kellum Development Editor: Kim Wimpsett Technical Editor: Randy Muller Production Editor: Daniel Scribner Copy Editor: Liz Welch Production Manager: Tim Tate Vice President and Executive Group Publisher: Richard Swadley Vice President and Executive Publisher: Joseph B Wikert Vice President and Publisher: Neil Edde Media Associate Project Manager: Laura Atkinson Media Assistant Producer: Josh Frank Media Quality Assurance: Kate Jenkins Book Designers: Judy Fung and Bill Gibson Compositor: Laurie Stewart, Happenstance Type-O-Rama Proofreader: Nancy Riddiough Indexer: Ron Strauss Anniversary Logo Design: Richard Pacifico Cover Designer: Ryan Sneed Copyright © 2008 by Wiley Publishing, Inc., Indianapolis, Indiana Published simultaneously in Canada ISBN: 978-0-4701-6534-8 No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning or otherwise, except as permitted under Sections 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, 222 Rosewood Drive, Danvers, MA 01923, (978) 750-8400, fax (978) 646-8600 Requests to the Publisher for permission should be addressed to the Legal Department, Wiley Publishing, Inc., 10475 Crosspoint Blvd., Indianapolis, IN 46256, (317) 572-3447, fax (317) 572-4355, or online at http://www.wiley.com/go/permissions Limit of Liability/Disclaimer of Warranty: The publisher and the author make no representations or warranties with respect to the accuracy or completeness of the contents of this work and specifically disclaim all warranties, including without limitation warranties of fitness for a particular purpose No warranty may be created or extended by sales or promotional materials The advice and strategies contained herein may not be suitable for every situation This work is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional services If professional assistance is required, the services of a competent professional person should be sought Neither the publisher nor the author shall be liable for damages arising herefrom The fact that an organization or Website is referred to in this work as a citation and/or a potential source of further information does not mean that the author or the publisher endorses the information the organization or Website may provide or recommendations it may make Further, readers should be aware that Internet Websites listed in this work may have changed or disappeared between when this work was written and when it is read For general information on our other products and services or to obtain technical support, please contact our Customer Care Department within the U.S at (800) 762-2974, outside the U.S at (317) 572-3993 or fax (317) 572-4002 Wiley also publishes its books in a variety of electronic formats Some content that appears in print may not be available in electronic books Library of Congress Cataloging-in-Publication Data Johnson, Eric, 1978– MCITP : Microsoft Windows Vista desktop support consumer study guide (70-623) / Eric Johnson, Eric Beehler — 1st ed p cm ISBN 978-0-470-16534-8 (paper/cd-rom) Electronic data processing personnel—Certification Microsoft software—Examinations—Study guides Microsoft Windows (Computer file) I Beehler, Eric, 1974– II Title QA76.3.J6435 2008 005.4'46—dc22 2007038336 TRADEMARKS: Wiley, the Wiley logo, and the Sybex logo are trademarks or registered trademarks of John Wiley & Sons, Inc and/or its affiliates, in the United States and other countries, and may not be used without written permission Microsoft and Windows Vista are trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries All other trademarks are the property of their respective owners Wiley Publishing, Inc., is not associated with any product or vendor mentioned in this book 10 65348ffirs.fm Page v Wednesday, October 24, 2007 2:36 PM Dear Reader: Thank you for choosing MCITP: Microsoft® Windows Vista™ Desktop Support Consumer Study Guide This book is part of a family of premium quality Sybex books, all written by outstanding authors who combine practical experience with a gift for teaching Sybex was founded in 1976 More than thirty years later, we’re still committed to producing consistently exceptional books With each of our titles we’re working hard to set a new standard for the industry From the authors we work with to the paper we print on, our goal is to bring you the best books available I hope you see all that reflected in these pages I’d be very interested to hear your comments and get your feedback on how we’re doing Feel free to let me know what you think about this or any other Sybex book by sending me an email at nedde@wiley.com, or if you think you’ve found a technical error in this book, please visit http://sybex.custhelp.com Customer feedback is critical to our efforts at Sybex Best regards, Neil Edde Vice President and Publisher Sybex, an Imprint of Wiley 65348ffirs.fm Page vi Wednesday, October 24, 2007 2:36 PM For Evan You have taught me a great many things, most important that being a father is both the most challenging and most rewarding job I will ever I love you, son —Eric Johnson To my wife Elena; my children Amanda, Andrew, and Alissa; and my parents —Eric Beehler 65348ffirs.fm Page vii Wednesday, October 24, 2007 2:36 PM Acknowledgments I have always enjoyed training and writing, and this book gave me the opportunity to both at the same time Many long nights and weekends went into this writing, and I hope all the hard work has created a great resource for you to use in preparation for your exam I cannot express enough thanks to my wife Michelle and my son Evan They have been very supportive throughout this process and put up with me not being around I love you both very much I would also like to thank my friend and coauthor, Eric Beehler Without his support and help on this project, it would not have come together as well as it did He and I have worked on many projects over the years, but this has to have been one of the most challenging to date I would also like to thank the team at Sybex, especially Jeff Kellum and Kim Wimpsett This was our second book, and we are still learning the ropes We appreciate Jeff giving us the opportunity and thank both Kim and Jeff for guiding us through the process Thanks for your understanding and support Finally, I would be remiss if I didn’t thank you, the reader Without you there would be no book Good luck on your exam —Eric Johnson This book was possible because of the love and understanding provided by my family I would never have undertaken such a challenge had they not encouraged me and helped me Elena, my wife, you have always supported me in all my endeavors and this book was no different You have done so much to help me, even while pursuing your own career and being a wonderful mother to our children We’ve come a long way together I love you Thank you To my children Amanda, Andrew, and Alissa, you were very understanding when I had to work late and even when I had to sit with a computer before and after school events You have been great To my parents Dale and Yoni, you have always pushed me to be better and more with my life From grade school up to now and beyond, you have been the reason I pushed harder to make myself achieve Thank you for everything To my brother Daniel, your creativity inspired me to write Thanks for all the support Special thanks to my coauthor, Eric Johnson, for charging through the jungle with me to get this book done Your expertise and hard work got us here I appreciate all you have done Now, let’s go get a beer Thanks to the editors I have worked with: Jeff Kellum and Kim Wimpsett You have helped us understand the process and made our writing look good —Eric Beehler 65348c01.fm Page Monday, October 22, 2007 9:37 PM Analyzing the Upgrade Path First, here are the minimum requirements to run Windows Vista: 800MHz or faster modern processor (x86 or x64 based) 512MB of RAM SVGA (800×600 resolution) capable video adapter 20GB hard disk/15GB free CD-ROM drive Here are the minimum requirements to have the Windows Vista Capable logo: 800MHz or faster modern processor (x86 or x64 based) 512MB of RAM DirectX 9-capable video adapter Meets criteria for “Designed for Windows XP” or “Designed for Windows XP x64” logo Here are the minimum requirements to have the Windows Vista Premium Ready logo: 1GHz or faster modern processor (x86 or x64 based) 1GB if RAM Aero-capable video adapter (Graphical Processor Unit that supports DirectX or later, has a Windows Driver Display Model driver, supports Pixel Shader 2.0 in hardware, supports 32-bit-per-pixel color depth, and a minimum 128MB of graphics memory or 1GB of shared RAM) 40GB disk space/15GB free DVD-ROM drive The minimum requirements allow you to run the core Windows Vista features The Windows Vista Capable moniker defines a system that is capable of running the core Windows Vista features and has a guarantee that all components will be supported under the new operating system This guarantees that drivers will be available for the hardware To take advantage of the other enhanced features of the graphical interface, the Windows Vista Premium Ready requirements are necessary This also gives the same guarantee of device compatibility with Windows Vista Even though Windows Vista Capable and Windows Vista Premium are logo standards, you can use them as guidelines for any hardware to determine which components of Windows Vista the computer will support These general standards will go hand in hand with specific hardware components and their support under Windows Vista You should check the Hardware Compatibility List (HCL) on the Microsoft website to see whether your specific hardware has been tested Components and computers not included on this list are not guaranteed by Microsoft to work with Windows Vista Driver support is an essential factor in discussion of the hardware supported Generally, you’ll want to use device drivers designed for Windows Vista whenever possible In fact, you will be required to use digitally signed Windows Vista drivers in the 64-bit version Windows Vista drivers may not always be available, so check during your testing to see whether the Windows 2000/XP/ 2003 drivers you need will work Sixteen-bit drivers for Windows 3.1 to Windows 95/98/ME versions are not compatible with Windows Vista Windows NT drivers are not supported either 65348c01.fm Page Monday, October 22, 2007 9:37 PM Chapter Installing Windows Vista When upgrading existing computers, it is important to ensure the latest BIOS revision is installed There are modern calls Windows Vista makes to the BIOS, including Advanced Configuration and Power Interface functions To give yourself the best opportunity for full functionality, check with the computer or motherboard manufacturer for the latest BIOS code Determining Application Support and Compatibility Windows Vista might seem familiar in many ways, but for applications this can be the problem Windows Vista is based on kernels from the Windows 2000 lineage, but new features, such as advanced security, can cause applications to behave badly Programs that require administrator rights or write access to certain portions of the registry will now run into Windows Vista’s new security features, such as User Access Control, Windows Resource Protection, and Internet Explorer’s Protected Mode Code that works at a low level, such as network drivers or code that needs system access like virus scanners, will be affected by these changes Windows Vista is now enforcing good habits from your programs for the benefit of better security, but application compatibility may suffer as a result When dealing with programs designed for previous versions of Windows, you can follow some guidelines to make sure they work correctly Applications built for Windows 95, Windows 98, or Windows ME store registry data in different locations than 2000-based programs They might make calls to DLLs specific to those platforms They might also install different files depending on the operating system they detect You can mitigate most of these issues by taking a few precautions You can reinstall the application so it installs the proper files and allows Windows Vista to redirect those registry entries to their proper locations You can also use Windows Vista’s Compatibility Mode to provide environment variables that allow the program to run Applications designed in Windows 2000 and XP and, usually, Windows NT will likely be compatible with Windows Vista They share a common code base that maintains high compatibility The programs that will have the most problems will be those that act at a low level with the file system, those that depend on Advanced Configuration and Power Interface (ACPI), customized Plug and Play solutions, RAID disk mirror software, customized network stacks like proprietary VPN software, third-party network clients, virus protection, and program interfaces to uninterruptible power supplies Often, these programs will need to be uninstalled if you plan on upgrading to Windows Vista Special folders are often hard-coded into applications These folders include Program Files, My Documents, and Documents and Settings Windows Vista will automatically redirect requests to these folders to their new locations Windows Vista also has redirected registry writes to restricted areas by routing those writes to a virtual store, tricking the application while maintaining Windows Vista’s protected user mode security This is also the case where some applications will not run unless they find a specific OS Version-checking the operating system can cause an application to fail even though the application will run correctly on the newer OS This is simply dealt with by Windows Vista reporting a different OS version to the program via Windows Vista’s Compatibility Mode 65348c01.fm Page Monday, October 22, 2007 9:37 PM Analyzing the Upgrade Path Microsoft has tested thousands of popular applications and knows how to handle certain quirks of popular programs to make them work with Windows Vista This functionality is built into the Windows Vista Program Compatibility Assistant, included with Windows Vitsa This program will detect when you’re running a legacy application with known compatibility issues and will make recommended changes that you would otherwise need to make manually in Windows Vista’s Compatibility Mode options You may find that you’ll want to upgrade or replace programs because they are incompatible or you just want to take advantage of new features This will definitely be the case with programs such as virus protection that will not be compatible because of their low-level drivers and interaction with the file system Picking the Correct Edition You have several edition options when deploying Windows Vista There is a version to fit most needs, from basic home needs to worldwide companies Even though you will likely stay with business-centric versions in your considerations, let’s review what is available: Windows Vista Home Basic Designed for basic home needs and basic computer configurations It does not include the Aero interface, any advanced multimedia Media Center features, or business-centric features such as domain logon, the Mobility Center, or Backup Windows Vista Home Premium This includes advanced features for laptops and the Aero interface as well as multimedia-centric features such as Windows DVD Maker, but does not includes business features such as domain logon or BitLocker encryption Windows Vista Business This version includes most features important to business such as Windows Complete PC Backup and Networking Center, but it leaves out multimedia and games Windows Vista Ultimate This version includes all the features of the Home Premium and Business versions as well as advanced features such as BitLocker encryption and Windows Vista Extras Windows Vista Enterprise This version is intended for large organizations that need flexibility in deployment and enterprise-centric features like BitLocker, the right to run four virtual operating system sessions for backward application compatibility, and the Subsystem for Unix-based Applications This version is only available to Volume License customers who have computers covered by the Microsoft Software Assurance license program Using the Windows Upgrade Advisor In addition to the information you have on requirements, you can also utilize the Windows Upgrade Advisor This tool, available for download from the Microsoft website http:// www.microsoft.com/windows/products/windowsvista/buyorupgrade/upgradeadvisor mspx, will scan the system for required hardware, shown in Figure 1.1 Once the scan is complete, click See Details to view the results It will tell you at the top of the window whether the system can run Windows Vista Scroll down toward the bottom of the window to see any specific issues that should be addressed before upgrading (see Figure 1.2) 65348c01.fm Page Monday, October 22, 2007 9:37 PM Chapter Installing Windows Vista FIGURE 1.1 Windows Upgrade Advisor: performing a scan FIGURE 1.2 Windows Upgrade Advisor: results 65348c01.fm Page Monday, October 22, 2007 9:37 PM Analyzing the Upgrade Path When you click View Details you will see the Task List view The tab over the top of the report will segment the various issues For example, in Figure 1.3 the Programs tab has identified a possible issue You also have the option to print the list or save it FIGURE 1.3 Windows Upgrade Advisor: Task List Introducing Windows Imaging To understand how Windows Vista is actually installed onto a computer, you should become familiar with a new technology in Windows: WIM WIM is short for Windows Imaging and replaces the tried-and-true, but not-as-flexible setup engine that has been around and updated since Windows NT Microsoft has completely rebuilt the setup process by building it on an image-based format Some unique aspects of the WIM format set it apart and provide benefits not seen with other imaging tools First, it is not sector based but is instead file based This approach allows much of the unique flexibility you are afforded Benefits include allowing the WIM to be hardware independent, thus allowing it to run on x86 and x64 platforms It will also store multiple versions or deployment images of the OS in a small space because duplicate files are stored only once Second, you can inject or remove files from an image easily This can be especially important for patches and drivers in a customized installation You can apply the image to a disk of any appropriate size and it without destroying any existing data if you desire because it is not a sector-based format This also contributes to good compression since white space is 65348c01.fm Page Monday, October 22, 2007 9:37 PM Chapter Installing Windows Vista avoided The format also supports media spanning, allowing for multiple discs like CDs or DVDs containing a single image With the introduction of WIM, the CAB file–based installation has come to a close Although you could say they are similar in that they compress files, WIM also stores metadata about the file and folders it is stored in, including access control lists (ACLs) Anyone administering multiple images for different hardware and software deployments will be happy about how file-based imaging is utilized You can now maintain multiple images in a single file In fact, the flexibility allows you to update your images, maintain multiple images, and keep them in a reasonably sized file Windows PE 2.0 is designed as a basic environment that is also robust enough to support some advanced needs It is a big part of how Microsoft has implemented Windows Vista installations and allows you to customize your own images It enables you to take advantage of the WIM image by injecting drivers and providing configuration information It provides recovery offline and is independent of Windows Vista In fact, if you want, you could run many applications from within Windows PE During the clean install exercise, you spent quite a bit of time in Windows PE during the initial stages of the setup Windows PE 2.0 exists in its own WIM file on the Windows Vista disc that is marked as bootable (boot.wim) Even though it can be used for troubleshooting and recovery, for now let’s concentrate on installation When booted, Windows PE uses about 100MB of RAM with a 32MB scratch space that allows programs to read and write into memory It will detect and run on modern hardware and use TCP/IP networking Because it runs in RAM, a hard disk drive with an operating system is not necessary Selecting an Appropriate Installation Method After you have analyzed and decided on the best edition of Windows Vista for a user’s computer, you should decide what method of installation you should use You can deploy Windows Vista in several ways, and each approach is appropriate for certain situations From the individual client perspective, you can perform a clean installation or an in-place upgrade You can also choose to transfer user state data when performing a clean installation on a new computer so that a user’s settings will be retained on the new computer In the following section, we will review these various methods and technologies Performing an In-Place Upgrade One decision you need to make is whether you want to upgrade from the existing operating system and take advantage of keeping all the programs and settings or perform a clean installation to start fresh and avoid any compatibility issues An in-place upgrade keeps all user settings and installed programs except those that are listed as incompatible 65348c01.fm Page Monday, October 22, 2007 9:37 PM Selecting an Appropriate Installation Method If you decide to upgrade, you need to know that you cannot an in-place upgrade from Windows 3.x, Windows 95, Windows 98, Windows ME, or Windows 2000 Windows 2000 and Windows XP are eligible for the upgrade versions of Windows Vista, but only Windows XP can utilize an in-place upgrade Table 1.1 lists the Windows version upgrade paths When performing an in-place upgrade, the disk partition that Windows Vista will reside on must be NTFS formatted and have the required free space of 15GB You cannot perform an in-place upgrade on the 64-bit version of Windows XP All other versions of Windows not listed cannot use the in-place upgrade and must utilize a clean install This is not to say that you will lose all of your user data and settings Tools such as the Windows Easy Transfer or the User State Migration Tool will help you maintain the user’s environment even after a clean installation If you use an upgrade version of Windows Vista, you must launch that setup from inside the current operating system It’s not enough to just have the previous version’s CD to validate its license In short, you cannot boot from the Windows Vista DVD and perform a clean install with an upgrade version of Windows Vista If you don’t have the Windows Vista disc but want to check the system for compatibility, you can download and run the Windows Vista Upgrade Advisor on your Windows XP computer This will identify common incompatibilities you’ll have to address before you install Windows Vista To start an in-place upgrade, place the Windows Vista disc into the drive of the computer If the Install Windows screen does not open, then double-click your DVD-ROM drive in My Computer The Check Compatibility online link will take you to a web page where you can download the Windows Upgrade Advisor You don’t need the installation disc to download this tool; it is available to anyone It will scan your hardware and software and tell you about incompatibilities TABLE 1.1 Windows Version Upgrade Path Current OS Version Capable of In-Place Upgrade Windows XP Home Windows Vista Home Basic, Home Premium, Business, Ultimate Windows XP Media Center Windows Vista Home Premium, Ultimate Windows XP Tablet PC Edition Windows Vista Business, Ultimate Windows XP Professional 32-bit (SP2) Windows Vista Business, Ultimate 65348c01.fm Page 10 Monday, October 22, 2007 9:37 PM 10 Chapter Installing Windows Vista Click Install Now to begin the installation upgrade process The installer will check for minimum system requirements If requirements are not met or you have a piece of software that is incompatible, you will receive a message like the one shown in Figure 1.4 If all goes well during the hardware and software compatibility check, you will be prompted with the option to update your installation files online This is recommended if you have an Internet connection, but it is not necessary to install the operating system Next, you will be prompted to enter the product key, included with your copy of Windows Vista Next, accept the license terms You will now be prompted to decide what kind of installation you want If you want an in-place upgrade, choose Upgrade The Custom option will allow you to install a clean installation of Windows Vista, but it can be done alongside the existing data and disk partitions if you prefer The system will now begin the installation process similar to a clean installation, except it will keep your computer’s configuration as it was The difference is everything will now run on Windows Vista instead of Windows XP FIGURE 1.4 Windows Vista Upgrade: minimum requirements error Performing a Clean Installation A clean installation will be the preferred method for those with new hardware or in situations where you want to reinstall your software This type of installation makes a clean break and avoids any compatibility pitfalls that can come from performing an in-place upgrade With a clean install, you will have to reinstall all applications and reset any user settings necessary or transfer them using the migration tools like Windows Easy Transfer You need to perform a clean install when any the following is true: There is no existing operating system on the computer There is a need to boot to multiple operating systems 65348c01.fm Page 11 Monday, October 22, 2007 9:37 PM Selecting an Appropriate Installation Method 11 The operating system installed does not support an in-place upgrade to Windows Vista (see Table 1.1) Your tools or deployment method require a clean installation In Exercise 1.1, you’ll learn how to perform a clean installation of Windows Vista EXERCISE 1.1 Performing a Clean Installation of Windows Vista Insert the Windows Vista DVD media into the computer and reboot Make sure that the DVD-ROM is selected as a bootable device and is set to boot before the hard drive A progress bar will display showing that it is loading files, as shown here The first prompt from the setup routine will ask for your regional settings, as shown here Enter the appropriate setting from the drop-down menus Click Next 65348c01.fm Page 12 Monday, October 22, 2007 9:37 PM 12 Chapter Installing Windows Vista EXERCISE 1.1 (continued) The next prompt displays a prominent button called Install Now Other choices are shown here You’d use the Repair Your Computer option when you have an existing Windows Vista installation that is corrupted and unusable Click Install Now to continue Setup will now begin the Collecting Information phase The first step in this phase is to collect the license key, as shown here A link to the privacy statement is also included on this screen From here you’d ordinarily enter the license key If you not have the key now or you want to delay activation for up to 30 days for some reason—for example, if you’re testing the Windows Vista installation on a computer that will not house the OS for long-term use—then not enter it here If you want to enter the key, enter it now, and click Next Then skip to step 65348c01.fm Page 13 Monday, October 22, 2007 9:37 PM Selecting an Appropriate Installation Method EXERCISE 1.1 (continued) If you chose to leave the license key prompt blank, click Next You will be prompted with a warning informing you of the consequences of leaving this field blank, as shown here Click Next You will be prompted to choose the edition of Windows Vista you own Pick correctly, or else you may have to reinstall, as shown here Select the appropriate edition, click the check box indicating you picked correctly, and then click Next Note that with a correct license key entered, you would skip this step since Setup would detect which edition the key unlocks You will also be prompted to activate the key when connected to the Internet Choose Yes if you want avoid this step later 13 65348c01.fm Page 14 Monday, October 22, 2007 9:37 PM 14 Chapter Installing Windows Vista EXERCISE 1.1 (continued) The next prompt is the license agreement You are required to agree to the license agreement before you can proceed with Setup, as shown here Click the check box I Accept the License Terms, and click Next Now you may be prompted to select the type of installation you want, as shown here If you have an existing version of Windows, you will be given the option to upgrade If prompted, select the custom option for a clean installation 65348c01.fm Page 15 Monday, October 22, 2007 9:37 PM Selecting an Appropriate Installation Method EXERCISE 1.1 (continued) 10 You will be prompted to pick a drive to install Windows Vista Your hard drive(s) should appear here Click the advanced link, and you will have options to format the drive, extend the partition, create a new partition, or load a driver, as shown here Pick the drive you want to install to, and click Next 11 If you not see a disk partition available, you may have to format from an incompatible file system or you may have a disk controller that Windows Vista does not recognize If you need to add a disk controller driver to see your disks, click Load Driver Have the driver available at the root of a floppy disk, optical disk, or USB flash drive, as shown here 15 65348c01.fm Page 16 Monday, October 22, 2007 9:37 PM 16 Chapter Installing Windows Vista EXERCISE 1.1 (continued) 12 Setup will now perform its installation without any further prompting until you enter the Windows Vista desktop, as shown here Expect two reboots while Setup finishes installing Depending on your hardware, you should expect it to take from 30 minutes to more than an hour to complete 13 When Windows Vista boots, it will prompt you for some further information First it will ask you to set up one user account, as shown here Also, you define a password and a picture associated with this account This is not an administrator account You not have the option to join a domain or define a workgroup here Once you have entered your account information, click Next 65348c01.fm Page 17 Monday, October 22, 2007 9:37 PM Selecting an Appropriate Installation Method EXERCISE 1.1 (continued) 14 The next prompt asks for a computer name and a background wallpaper Define a computer name that is unique on the network, as shown here 15 Now you are prompted to choose Windows Update settings, as shown here The recommended setting will allow Windows to install and manage how updates are applied Install Important Updates Only will allow only high-risk security updates to be applied The Ask Me Later option will prompt later for a choice There is no choice here to ignore updates Choose the appropriate answer, and click Next 17 ... Scanner/Copy Devices 72 76 78 78 85 91 94 96 99 10 8 10 9 11 0 11 4 11 5 11 6 11 6 11 7 11 7 12 3 12 4 12 5 12 7 12 7 13 0 13 2 13 5 13 5 14 2 14 5 14 5 14 6 14 6 14 7 14 8 15 5 15 6 15 7 16 0 16 6 16 6 16 9 65348ftoc.fm Page xiii Wednesday,... Cataloging-in-Publication Data Johnson, Eric, 19 78– MCITP : Microsoft Windows Vista desktop support consumer study guide (70- 623) / Eric Johnson, Eric Beehler — 1st ed p cm ISBN 978-0- 470- 16 534-8 (paper/cd-rom) Electronic... Understanding Windows Media Player and DRM Understanding MP3 Players and DRM Summary Exam Essentials Review Questions Answers to Review Questions Chapter xiii 17 2 17 2 17 4 17 8 18 1 18 2 18 2 18 4 19 2 19 2 211