The Public Innovator’s Playbook: Nurturing bold ideas in government phần 5 pps

60 The Public Innovator’s Playbook: Nurturing Bold Ideas in Government a tennis pro how she knows when to hit the ball and the answer would likely be: through years of practice. Starting a community of practice where experts think aloud about problems raised by less experienced employees can be a great way of passing on this intuitive knowledge and replicating success stories. Collaboration ensures that governments pass along the subtle lessons they learn from each experiment with innovation. To formal- ize the process of collaborative replication, the city of Miami has established a national committee to take its Community Partner- ship for Homeless program, an innovative outreach initiative for helping the home- less, to the national level. Representatives from other cities can use this committee as a resource to replicate the “Miami Plan.” 47 It can take decades for information about an innovation to spread from one part of the governmenttoanother.Awardsprograms, suchastheInnovationinAmericanGovern- mentAwardsprogram,werecreatedtospeed up this process. The three-step process for replicating innovations that involves identify- ing innovations, adapting them to the local context, and collaborating to spread them is likely to ease and speed up replication. The principle behind the strategy of replication is to move from copying successful innovations randomly to establishing processes that actively manage and disseminate innovations. Seen this way, adopting the replication strategy forms an essential component of creating a learning organization and any investments made to create structures for identifying and adapting innovations are likely to offer big returns. This has been the case with the Texas Performance Review, which has saved the state of Texas billions of dollars over the years. The Public Innovator’s Playbook: Nurturing Bold Ideas in Government 61 Replicate Chapter in a box The replicate strategy suggests that governments can build on existing innovations elsewhere in new contexts. The replicate strategy allows governments to realize the following benefits: Uncover and apply what works. Benchmark innovations others have already implemented. Every two years the Texas Performance Review searches for innovations that Texas can apply to its own government to cut costs, increase public value, and improve performance. The program has saved Texasbillionsofdollarssince1992. Adapt to local context. Aligninnovationwiththegoalsandcapabilitiesofthelocaljurisdiction and be aware of regional legal, institutional, and ideological hurdles. Before launching innovations, understand best practices, define performance criteria, develop metrics, and research regulatory barriers. Discover subtle lessons. Reach out to neighboring jurisdictions and other government agencies to understand what made the innovation successful. Communities of practice — self-organizing social groups formed by people working in the same field — can be catalysts for innovation sharing. The replication strategy works best when: • Discoverycostsarehigh • Theinnovationhasaproventrackrecordinmultiplejurisdictionselsewhere • Theinnovationishighlytransferable • Theideaissimpleandeasilyunderstood • Cause-and-effectrelationshipsareclear. [...]... Center in New York Group 4 Falck, The Public Innovator’s Playbook: Nurturing Bold Ideas in Government Partner 71 The Public Innovator’s Playbook: Nurturing Bold Ideas in Government which acquired Wackenhut in 2002, dealt with massive riots in its Yale’s Wood Detention Center in the United Kingdom A corporate provider can harness knowledge gained during one of these crises and apply it effectively to another... contributing equity in cash.” The state government used Rs 55 million to leverage an investment of Rs 50 0 million Tourist traffic increased by more than 20 percent annually, allowing KTDC to make net profits of Rs 18 .5 million in 19 95 96 and 30.1 million in 1996–97 The Public Innovator’s Playbook: Nurturing Bold Ideas in Government “Reverse Alert” 911 emergency protocol The most recent joint effort is the. .. meant not only that the idea diffused faster, but also that state governments avoided falling into a competitive trap by keeping their requirements low “There’s a way to do it better—find it.” Thomas Edison The Public Innovator’s Playbook: Nurturing Bold Ideas in Government Partner 73 Chapter in a box The partner strategy enables governments to work with other agencies, private industries, universities,... flexibility, difficulties in attracting employees with specialized skills, and opposition from multiple stakeholders opposed to new ideas Partnering strategies can help governments overcome all three The Public Innovator’s Playbook: Nurturing Bold Ideas in Government Use specialized knowledge and skills The 4Cs Team formed by the U.S Department of the Interior to study the barriers to using the new “cooperative... including property regeneration, telecommunications, and the operation of waterside pubs All the earnings from these joint ventures are reinvested by BW into the canal network BBC, Britain’s government- owned broadcasting company, also formed multiple joint ventures to overcome constraints The broadcaster struggled with borrowing limits, reduced risk-taking ability, and marketing inexperience that hindered... joint venture rather than contributing them as equity “Kerala pioneered the concept of public- private partnership in tourism in India,” says Singh “All ventures can make losses, particularly in the initial years This is more so with joint ventures because management practices differ significantly Financial losses can result in the loss of ownership over properties We avoided this by instead leasing the. .. insignificant In 1992, KTDC formed a joint venture with the Indian Hotel Company (popularly known as the Taj group) The partners structured the deal to bundle together some of the KTDC projects that were losing money and all of its unfinished hotel buildings .59 The JV [joint venture] helped overcome three critical weaknesses of a government organization,” says Ashish Kumar Singh, the managing director... public and private sector organizations also have helped public agencies close skill-set gaps The joint venture model has been used by several agencies in the United Kingdom One of the leaders in this trend is British Waterways (BW), which manages more than 2,200 miles of canals in the United Kingdom The agency formed joint venture partnerships to provide innovative services in a number of areas, including... state in southern India, identified tourism as a sector it could tap to overcome its economic slump in the early 1990s But the Kerala Tourism Development Corporation (KTDC), the public sector agency charged with leading the initiative, had accumulated losses of Rs 89 million, and a number of its hotel projects were running more than a decade late Further, tourist traffic into the state at the time was insignificant... 1998 joint venture with the media company Discovery allowed the BBC to greatly expand its reach The joint venture launched BBC America in the United States and Animal Planet worldwide In addition, Discov- ery invested £1 75 million in factual programs to capitalize on the BBC’s reputation.63 Benefit from cross-border diffusion Perhaps one of the biggest benefits of partnering is the pollination of ideas . DetentionCenter in AustraliaanditsJamaica DetentionCenter in NewYork.Group4Falck, 71 Partner The Public Innovator’s Playbook: Nurturing Bold Ideas in Government The Public Innovator’s Playbook: Nurturing Bold Ideas in Government whichacquiredWackenhut in 2002,dealt with. the barriers in using the new “cooperative conservation” approach to manage natural resources(discussed in chapter1). 55 The team The Public Innovator’s Playbook: Nurturing Bold Ideas in. Thomas Edison 74 The Public Innovator’s Playbook: Nurturing Bold Ideas in Government Chapter in a box The partner strategy enables governments to work with other agencies, private industries, uni- versities,