Telephoning Skills OUTGOING CALLS ? doc

Telephoning Skills OUTGOING CALLS ? Greetings Good morning / afternoon / evening. Hello. (informal) ? Identifying yourself My name is (first introduction) This is Tommy here. (second and subsequent introduction) This is Tommy speaking. ? Asking to speak to someone Could I speak to , please? Could you put me through to , please? Could I have extension 9225, please? I’d like to speak to , please. Leo Evans, please. May I speak to…? ? Giving further details It’s in connection with It’s about ? Explaining the purpose of the call I’m calling to ask about I’m phoning to let you know the details of I’m ringing to tell you about ? Showing understanding I see. I understand. Yes/ Right / Fine / Okay. ? Making an appointment Could we meet some time soon? When could we meet? When could I see you? What time would suit you? Would Friday at 10:30 suit you? Would Friday at 10:30 be okay? Can you manage Friday at 10:30? ? Leaving a message Could you give him a message, please? Could you ask him to call me (when he gets back)? (Could you tell him) I’ll call back later. Could I leave a message? Could you ask him to call me back? I’ll try to call back after three. Do you know what time I can reach him? ? Confirming details Well, I look forward to meeting you next week, then. Well, I look forward to receiving the contract by fax, then. Well, I look forward to hearing from you later today, then. ? Thanking Well, thank you very much for your help. Well, thanks for your information. I’m much obliged to you. I’m very grateful for your assistance. (formal) Well, thanks a lot. (informal) ? Ending the call It’s been good / nice talking to you. I’ve enjoyed talking to you. Sorry, I have to cut this short, but I have to go now. I’d better let you go now. I know you’re busy, so I’ll let you go I look forward to seeing you. I look forward to hearing from you. I look forward to meeting you. See you soon. (informal) Speak to you soon. (informal) Goodbye / Bye. INCOMING CALLS ? Identifying yourself when you pick up the phone. Paul Anka. Paul Anka speaking. Hello, Coco-Cola Company. ? Helping the caller Can I help you? Who would you like to speak to? ? Asking for the caller’s identification Who’s speaking, please? Who’s calling, please? And who would like to speak to her, please? And your name is? Can I tell her who’s calling? ? Asking for further information What’s it in connection with, please? How do you spell that? May I tell her what this is about? Explaining that someone is not available I’m afraid he is not available this morning. I’m afraid he is not available at the moment. [...]... want to hold? Just a moment, I’ll connect you One moment please Please hold the line Can you hold? Would you like to wait? I’m afraid you have the wrong number ? Alternative actions Could you ring / call / phone back later? Would you like to leave a message? Can I take a message? Could she call you back? Does she have your number? I’ll give her your message Would you like to call back later? Can I call... back later? ? Confirming information Yes, that’s right Yes, that’s correct ? Confirming arrangements Yes, that suits me fine Yes, that would be fine Yes, that’s fine ? Declining arrangements and suggesting alternatives I’m afraid I won’t be in the office on Friday I’m sorry, but Friday / 10.30 doesn’t suit me at all I’m afraid I can’t manage / make Friday / 10.30 Can you manage Friday at 10.3 0? I could... 10.30 doesn’t suit me at all I’m afraid I can’t manage / make Friday / 10.30 Can you manage Friday at 10.3 0? I could make it on Friday at 10.30 How about Friday / 10.3 0? ? Responding to thanks Not at all Don’t mention it You’re welcome ? Ending the call I’m really glad you called Let’s keep in touch I look forward to seeing you I look forward to hearing from you See you soon (informal) Speak to you . to? ? Asking for the caller’s identification Who’s speaking, please? Who’s calling, please? And who would like to speak to her, please? And your name is? Can I tell her who’s calling?. would suit you? Would Friday at 10:30 suit you? Would Friday at 10:30 be okay? Can you manage Friday at 10:3 0? ? Leaving a message Could you give him a message, please? Could you ask. Telephoning Skills OUTGOING CALLS ? Greetings Good morning / afternoon / evening. Hello. (informal) ? Identifying yourself My name is (first