Electronic Business: Concepts, Methodologies, Tools, and Applications (4-Volumes) P2 potx

Rossi, Matti \ Helsinki School of Economics, Finland 565 Roussaki, Ioanna \ National Technical University of Athens, Greece 2360 Ruzic, Fjodor \ Institute for Informatics, Croatia 2044 Sabri, Ehap H. \ University of Texas at Dallas, USA 679 Saha, Pallab \ National University of Singapore, Singapore 1843 Sainio, Liisa-Maija \ Lappeenranta University of Technology, Finland 1236 Salam, A.F. \ The University of North Carolina at Greensboro, USA 44 Samundeeswari, E. S. \ Vellalar College for Women, India 2183 Sankaran, Sundar G. \ Atheros Communications, USA 965 Scacchi, Walt \ University of California, Irvine, USA 603 Scupola, Ada \ Roskilde University, Denmark 1089 Sell, Anna \ Åbo Akademi University, Finland 550 Seo, Dong Back \ University of Illinois, USA 1317 Shan, Lee Moh \ National University of Singapore, Singapore 669 Shata, Osama \ 6SHFLDOL]HG(QJLQHHULQJ2I¿FH(J\SW 2099 Shin, Hyonkil \ Hankuk University of Foreign Studies, Korea 1993 Shumanov, Michael \ Monash University, Australia 589 Simmons, Geoff \ University of Ulster, UK 1002 Simpson, M. \ 8QLYHUVLW\RI6KHI¿HOG8 1853 Singh, Rahul \ The University of North Carolina at Greensboro, USA 44, 2432 Sinha, Tapen \ Instituto Technológico Autónomo de México, Mexico and University of Nottingham, UK 1723, 2228 Smolander, Kari \ Lappeenranta University of Technology, Finland 565 Song, Jaeki \ Texas Tech University, USA 1486, 1943 Sounderpandian, Jayavel \ University of Wisconsin–Parkside, USA 635 6WDQV¿HOG0DUN \ University of Paisley, UK 910 Subhadra, K. \ ICICI Bank, India 1723 Sugumaran, Vijayan \ Oakland University, USA 219 Sutanto, Juliana \ National University of Singapore, Singapore 669 Tait, Elizabeth \ The Robert Gordon University, UK 2014 Takasugi, Naoshi \ Doshisha University, Japan 2514 Tan, Bernard C. Y. \ National University of Singapore, Singapore 669 Tan, Boon \ Sunderland Business School, UK 314 Tan, Felix B. \ Auckland University of Technology, New Zealand 1630 Tan, Yin Leng \ The University of Manchester, UK 992 Tassabehji, Rana \ University of Bradford, UK 142 Tatnall, Arthur \ Victoria University, Australia 1159, 1373 Tazawa, Motoaki \ Meijo University, Japan 1289 Thakur, Ramendra \ Utah Valley State College, USA 1456 Thomas, Brychan \ University of Glamorgan Business School, UK 1002 Toleman, Mark \ The University of Southern Queensland, Australia 75 Tran, Thomas \ University of Ottawa, Canada 533 Treiblmaier, Horst \ Vienna University of Economics and Business Administration, Austria 1442 Tripathi, Nitin Kumar \ Asian Institute of Technology, Thailand 1038 Tsoularis, Anastasios \ Massey University, New Zealand 142 Urquhart, Cathy \ University of Auckland, New Zealand 1630 Urquiza, Alfonso \ Francisco de Vitoria University, Spain 925 Vaidyanathan, Ganesh \ Indiana University South Bend, USA 1821 Varoutas, Dimitris \ University of Athens, Greece 1709 Vassiliadis, Bill \ Hellenic Open University, Greece 2265 Vermot-Desroches, Bernard \ Unversité du Québec à Trois Rivières, Canada 1054 Vinjamur, Anil \ University of Mississippi, USA 2413 Vivekanandan, K. \ Bharathiar University, India 1764 Wallace, James \ University of Bradford, UK 142 Wang, Fen \ University of Maryland, Baltimore County, USA 440, 1797 Warkentin, Merrill \ Mississippi State University, USA 1920 Weiss, Michael \ Carleton University, Canada 2367 Weng, Zhiyong \ University of Ottawa, Canada 533 Wiggins, Anne \ The London School of Economics and Political Science, UK 174 Wojtkowski, Wita \ Boise State University, USA 758 Wong, Dennis M. L. \ Swinburne University of Technology, Malaysia 879 Xu, Mark \ Portsmouth Business School, UK 1103 Yan, Yuhong \ Canada National Research Council, Canada 766 Yap, Alexander Y. \ Elon University, USA 401 Yau, Wei-Chuen \ Multimedia University, Malaysia 2115 Ye, Alex \ The University of Hong Kong, Hong Kong 1348 Yeung, A.C.L. \ The Hong Kong Polytechnic University, Hong Kong 1540 Yuan, Soe-Tsyr \ National Chengchi University, Taiwan 2337 Zairi, M. \ University of Bradford, UK 59 Zhang, Jenny Yi \ California State University-Fullerton, USA 1870 Zhang, Zuopeng (Justin) \ Eastern New Mexico University, USA 2556 Zhao, Fang \ RMIT University, Australia 701, 1309, 2072 Zhao, J. Leon \ University of Arizona, USA 325 Contents Volume I Section I. Fundamental Concepts and Theories This section serves as the foundation for this exhaustive reference tool by addressing crucial theories essential to the understanding of electronic business. Chapters found within these pages provide an H[FHOOHQWIUDPHZRUNLQZKLFKWRSRVLWLRQHEXVLQHVVZLWKLQWKH¿HOGRILQIRUPDWLRQVFLHQFHDQGWHFK- nology. Individual contributions provide overviews of semantic e-business, e-business innovation, and HHQWUHSUHQHXUVKLSZKLOHDOVRH[SORULQJFULWLFDOVWXPEOLQJEORFNVRIWKLV¿HOG:LWKLQWKLVLQWURGXFWRU\ section, the reader can learn and choose from a compendium of expert research on the elemental theo- ries underscoring the research and application of e-business. Chapter 1.1. Identifying E-Business Options 1 Albert Boonstra, University of Groningen, The Netherlands Bert de Brock, University of Groningen, The Netherlands Chapter 1.2. E-Governance 11 Srinivas Bhogle, National Aerospace Laboratories, India Chapter 1.3. Managing E-Business Change 33 Colin G. Ash, Edith Cowan University, Australia Janice M. Burn, Edith Cowan University, Australia Chapter 1.4. Semantic E-Business 44 Rahul Singh, The University of North Carolina at Greensboro, USA Lakshmi Iyer, The University of North Carolina at Greensboro, USA A.F. Salam, The University of North Carolina at Greensboro, USA Chapter 1.5. The Evolution of ERP and its Relationship with E-Business 59 S. A. Alwabel, University of Bradford, UK M. Zairi, University of Bradford, UK A. Gunasekaran, University of Massachusetts - Dartmouth, USA Chapter 1.6. The Role of Government in E-Business Adoption 75 Barbara Roberts, The University of Southern Queensland, Australia Mark Toleman, The University of Southern Queensland, Australia Chapter 1.7. Business Networking: The Technological Infrastructure Support 91 Claudia-Melania Chituc, INESC Porto, Portugal Américo Lopes Azevedo, INESC Porto, Portugal Chapter 1.8. A Knowledge Management Approach to Improving E-Business Collaboration 109 Sharon Cox, Birmingham City University, UK John Perkins, Newman University College, UK Chapter 1.9. Linking Businesses for Competitive Advantage; A Mobile Agent-Based Approach 117 Tong-Seng Quah, Nanyang Technological University, Republic of Singapore Chye-Huang Leow, Singapore Polytechnic, Republic of Singapore Chapter 1.10. Integrating E-Supply Networks: The Need to Manage Information Flows and Develop E-Platforms 142 Rana Tassabehji, University of Bradford, UK  -DPHV:DOODFH8QLYHUVLW\RI%UDGIRUG8. Anastasios Tsoularis, Massey University, New Zealand Chapter 1.11. E-Com Supply Chain and SMEs 154  5RQ&UDLJ:LOIULG/DXULHU8QLYHUVLW\&DQDGD Chapter 1.12. EU SMEs and E-Business Innovation 174  $QQH:LJJLQV7KH/RQGRQ6FKRRORI(FRQRPLFVDQG3ROLWLFDO6FLHQFH8. Chapter 1.13. Environmental Drivers of E-Business Strategies Among SMEs 185 Alessandro Arbore, Bocconi University, Italy Andrea Ordanini, Bocconi University, Italy Chapter 1.14. The Evolving Web Presence of SMEs: An Empirical Approach to E-Business 197 Fernando Alonso Mendo, Brunel University, UK Guy Fitzgerald, Brunel University, UK Chapter 1.15. Challenges for Deploying Web Services-Based E-Business Systems in SMEs 219 Ranjit Bose, University of New Mexico, USA Vijayan Sugumaran, Oakland University, USA Chapter 1.16. B2B E-Business 238 Robert J. Mockler, St. John’s University, USA Dorothy G. Dologite, Baruch College, USA Marc E. Gartenfeld, St. John’s University, USA Chapter 1.17. Innovation and B2B E-Commerce: Explaining What Did Not Happen 245 Steve New, University of Oxford, UK Chapter 1.18. The Business of Online Education 263  'LUN%DOGZLQ8QLYHUVLW\RI:LVFRQVLQ±3DUNVLGH86$  %UDGOH\3LD]]D8QLYHUVLW\RI:LVFRQVLQ±3DUNVLGH86$ Chapter 1.19. An Introductory Study on Business Intelligence Security 277 Chan Gaik Yee, Multimedia University, Malaysia G. S. V. Radha Krishna Rao, Multimedia University, Malaysia Chapter 1.20. Strategies for Business Process Outsourcing: An Analysis of Alternatives, Opportunities, and Risks 290 Subrata Chakrabarty, Texas A&M University, USA Section II. Development and Design Methodologies This section provides in-depth coverage of conceptual architectures, frameworks and methodologies related to the design and implementation of e-business models, systems, and technologies. Throughout these contributions, research fundamentals in the discipline are presented and discussed. From broad H[DPLQDWLRQVWRVSHFL¿FGLVFXVVLRQVRQSDUWLFXODUIUDPHZRUNVDQGLQIUDVWUXFWXUHVWKHUHVHDUFKIRXQG ZLWKLQWKLVVHFWLRQVSDQVWKHGLVFLSOLQHZKLOHDOVRRIIHULQJGHWDLOHGVSHFL¿FGLVFXVVLRQV%DVLFGHVLJQV as well as abstract developments, are explained within these chapters, and frameworks for designing successful e-services, strategies, and software are discussed. Chapter 2.1. E-Business Planning and Analysis Framework 314 Ben Clegg, Aston University, USA Boon Tan, Sunderland Business School, UK Chapter 2.2. E-Business Reference Models 325  9RMLVODY%0LãLü8QLYHUVLW\RI0DQLWRED&DQDGD J. Leon Zhao, University of Arizona, USA Chapter 2.3. Building and Managing Modern E-Services 347 John Hamilton, James Cook University, Australia Chapter 2.4. A Context-Based and Policy-Driven Method to Design and Develop Composite Web Services 373 Zakaria Maamar, Zayed University - Dubai, UAE Djamal Benslimane, University of Lyon - Lyon, France Chapter 2.5. Dynamic Pricing for E-Commerce 393 Prithviraj Dasgupta, University of Nebraska, Omaha, USA Louise E. Moser, University of California, Santa Barbara, USA P. Michael Melliar-Smith, University of California, Santa Barbara, USA Chapter 2.6. Planning and Designing an Enterprise-Wide Database System for E-Business 401 Alexander Y. Yap, Elon University, USA Chapter 2.7. SMEs ECT Reality: From Ad-Hoc Implementation to Strategic Planning 421 Zakia Elsammani, Manchester Metropolitan University, UK Chapter 2.8. BSC-Based Framework for E-Business Strategy 440  )HQ:DQJ8QLYHUVLW\RI0DU\ODQG%DOWLPRUH&RXQW\86$ Guisseppi Forgionne, University of Maryland, Baltimore County, USA Chapter 2.9. A Design Tool for Business Process Design and Representation 451 Roberto Paiano, Università di Lecce, Italy Anna Lisa Guido, Università di Lecce, Italy Chapter 2.10. B2C Failures: Toward an Innovation Theory Framework 469 Anil M. Pandya, Northeastern Illinois University, Chicago, USA Nikhilesh Dholakia, University of Rhode Island, USA Chapter 2.11. Procedure for Modeling and Improving E-SCM Processes 482 Patcharee Boonyathan, University of Melbourne, Australia Latif Al-Hakim, University of Southern Queensland, Australia Chapter 2.12. A Semantic Service-Oriented Architecture for Business Process Fusion 504 Athanasios Bouras, National Technical University of Athens, Greece Panagiotis Gouvas, National Technical University of Athens, Greece Gregoris Mentzas, National Technical University of Athens, Greece Chapter 2.13. A Mobile Intelligent Agent-Based Architecture for E-Business 533  =KL\RQJ:HQJ8QLYHUVLW\RI2WWDZD&DQDGD Thomas Tran, University of Ottawa, Canada Chapter 2.14. Using E- and M-Business Components in Business: Approaches, Cases, and Rules of Thumb 550 Mikael Collan, Åbo Akademi University, Finland Anna Sell, Åbo Akademi University, Finland Ville Harkke, Åbo Akademi University, Finland Bill Anckar, Omena Hotellit Oy / IAMSR, Finland &KDSWHU&RQÀLFWV&RPSURPLVHVDQG3ROLWLFDO'HFLVLRQV0HWKRGRORJLFDO&KDOOHQJHVRI Enterprise-Wide E-Business Architecture Creation 565 Kari Smolander, Lappeenranta University of Technology, Finland Matti Rossi, Helsinki School of Economics, Finland Chapter 2.16. Developing a Global CRM Strategy 589 Michael Shumanov, Monash University, Australia Michael Ewing, Monash University, Australia Chapter 2.17. Understanding the Development of Free E-Commerce/E-Business Software: A Resource-Based View 603  :DOW6FDFFKL8QLYHUVLW\RI&DOLIRUQLD,UYLQH86$ Volume II Chapter 2.18. Balancing Accuracy of Promised Ship Data and IT Costs 620  <RXQJ0/HH,%07-:DWVRQ5HVHDUFK&HQWHU86$ Chapter 2.19. Developing and Delivering Online Courses 635  -D\DYHO6RXQGHUSDQGLDQ8QLYHUVLW\RI:LVFRQVLQ±3DUNVLGH86$  0DQRKDU0DGDQ8QLYHUVLW\RI:LVFRQVLQ±:KLWHZDWHU86$ Chapter 2.20. Developing an Online Fleet Management Service: AlertDriving.com 652  5RQ&UDLJ:LOIULG/DXULHU8QLYHUVLW\&DQDGD  'HWOHY1LWVFK:LOIULG/DXULHU8QLYHUVLW\&DQDGD Chapter 2.21. Virtual Community Models in Relation to E-Business Models 669 Lee Moh Shan, National University of Singapore, Singapore Juliana Sutanto, National University of Singapore, Singapore Atreyi Kankanhalli, National University of Singapore, Singapore Bernard C. Y. Tan, National University of Singapore, Singapore Section III. Tools and Technologies This section presents extensive coverage of the technology that both derives from and informs e-busi- ness. These chapters provide an in-depth analysis of the use and development of innumerable devices and tools, while also providing insight into new and upcoming technologies, theories, and instruments WKDWZLOOVRRQ EHFRPPRQSODFH:LWKLQ WKHVHULJRURXVO\UHVHDUFKHGFKDSWHUVUHDGHUVDUHSUHVHQWHG with examples of the tools that facilitate and support e-business. In addition, the successful implemen- tation and resulting impact of these various tools and technologies are discussed within this collection of chapters. Chapter 3.1. Best Practices in Leveraging E-Business Technologies to Achieve Business Agility 679 Ehap H. Sabri, University of Texas at Dallas, USA Chapter 3.2. Technological Challenges in E-Collaboration and E-Business 701 Fang Zhao, RMIT University, Australia Chapter 3.3. Econometric Simulation for E-Business Strategy Evaluation 709 Lidan Ha, Coppin State University, USA Guisseppi Forgionne, University of Maryland, Baltimore County, USA Chapter 3.4. E-Business Technologies in E-Market Literature 725 Nikos Manouselis, Agricultural University of Athens, Greece Chapter 3.5. Collaborative Real-Time Information Services via Portals 750  :HL'DL9LFWRULD8QLYHUVLW\$XVWUDOLD Chapter 3.6. Web-Enabled Portals for E-Business Workplace 758  :LWD:RMWNRZVNL%RLVH6WDWH8QLYHUVLW\86$ Chapter 3.7. Web Services vs. ebXML: An Evaluation of Web Services and ebXML for E-Business Applications 766 Yuhong Yan, Canada National Research Council, Canada Matthias Klein, University of New Brunswick, Canada Chapter 3.8. Applying Information Gathering Techniques in Business-to-Consumer and Web Scenarios 781 David Camacho, Universidad Autónoma de Madrid, Spain Chapter 3.9. From Operational Dashboards to E-business: Multiagent Formulation of Electronic Contracts 800 Tagelsir Mohamed Gasmelseid, King Faisal University, Kingdom of Saudi Arabia Chapter 3.10. E-Business Commerce Agents and Payment Systems 822 Sheng-Uei Guan, National University of Singapore, Singapore Chapter 3.11. Application of Agent-Based Technology as Coordination and Cooperation in the Supply Chain Based E-Business 829  *ROHQXU%HJXP+XT8QLYHUVLW\RI:HVWHUQ6\GQH\$XVWUDOLD  5RE\Q/DZVRQ8QLYHUVLW\RI:HVWHUQ6\GQH\$XVWUDOLD Chapter 3.12. Secure Agent Roaming for Mobile Business 851 Sheng-Uei Guan, National University of Singapore, Singapore Chapter 3.13. Security in Mobile Agent Systems 865 Chua Fang Fang, Multimedia University, Malaysia G. Radhamani, Multimedia University, Malaysia Chapter 3.14. RFID Systems: Applications vs. Security and Privacy Implications 879  'HQQLV0/:RQJ6ZLQEXUQH8QLYHUVLW\RI7HFKQRORJ\0DOD\VLD  5DSKDHO&:3KDQ6ZLQEXUQH8QLYHUVLW\RI7HFKQRORJ\0DOD\VLD Chapter 3.15. Business Cases for Privacy-Enhancing Technologies 895 Roger Clarke, ;DPD[&RQVXOWDQF\3W\/WG$XVWUDOLD8QLYHUVLW\RI1HZ6RXWK:DOHV Australia, Australian National University, Australia, & University of Hong Kong, Hong Kong Chapter 3.16. Games-Based E-Learning: Implications and Challenges for Higher Education and Training 910 Thomas Connolly, University of Paisley, UK  0DUN6WDQV¿HOG8QLYHUVLW\RI3DLVOH\8. Chapter 3.17. A Survey of Competency Management Software Information Systems in the Framework of Human Resources Management 925 Alfonso Urquiza, Francisco de Vitoria University, Spain Chapter 3.18. A Brief Overview of Wireless Systems and Standards 965 Sundar G. Sankaran, Atheros Communications, USA Chapter 3.19. Wireless Networks Based on WiFi and Related Technologies 972 Rajendra V. Boppana, University of Texas at San Antonio, USA  6XUHVK&KDODVDQL8QLYHUVLW\RI:LVFRQVLQ±3DUNVLGH86$ Section IV. Utilization and Application This section introduces and discusses the ways in which information technology has been used to shape the realm of e-business and proposes new ways in which IT-related innovations can be implemented within organizations and in society as a whole. These particular selections highlight, among other top- ics, e-business for SME development, and factors affecting e-business adoption. Contributions included in this section provide excellent coverage of today’s environment and insight into how e-business im- pacts the fabric of our present-day global village. Chapter 4.1. Small Business Collaboration Through Electronic Marketplaces 992 Yin Leng Tan, The University of Manchester, UK Linda Macaulay, The University of Manchester, UK Chapter 4.2. The Role of Web Sites and E-Commerce in the Development of Global Start-Ups 1002 Brychan Thomas, University of Glamorgan Business School, UK Christopher Miller, University of Glamorgan Business School, UK Gary Packham, University of Glamorgan Business School, UK Geoff Simmons, University of Ulster, UK Chapter 4.3. Open Source LMS for Management and E-Business Applications 1023 Beatrice A. Boateng, Ohio University, USA Kwasi Boateng, Ohio University, USA Chapter 4.4. Measurements in E-Business 1029  'DPRQ$LNHQ(DVWHUQ:DVKLQJWRQ8QLYHUVLW\86$ Chapter 4.5. Electronic Policing: A Framework for Crime Control and Citizen Services 1038 Roongrasamee Boondao, Ubon Rajathanee University, Thailand Nitin Kumar Tripathi, Asian Institute of Technology, Thailand Chapter 4.6. E-Business for SME Development: Some Promising Initiatives in Quebec, Canada 1054 Éliane M F. Moreau, Unversité du Québec à Trois Rivières, Canada Louis Raymond, Unversité du Québec à Trois Rivières, Canada Bernard Vermot-Desroches, Unversité du Québec à Trois Rivières, Canada Chapter 4.7. Application of Web Services in the Context of E-Procurement: An SME Foci 1064 Stanley Oliver, University of Bolton, UK Kiran Maringanti, University of Bolton, UK Chapter 4.8. Conceptualizing Competences in E-Services Adoption and Assimilation in SMES 1089 Ada Scupola, Roskilde University, Denmark Chapter 4.9. E-Business Adoption in SMEs: Some Preliminary Findings from Electronic Components Industry 1103 Mark Xu, Portsmouth Business School, UK Ravni Rohatgi, Southampton, UK Yanqing Duan, University of Bedfordshire, UK Chapter 4.10. Adoption of Mobile Technology in the Supply Chain: An Exploratory Cross-Case Analysis 1121 Bill Doolin, Auckland University of Technology, New Zealand Eman Al Haj Ali, Higher Colleges of Technology, UAE Chapter 4.11. Case Study: Service-Oriented Retail Business Information System 1137  6DP&KXQJ8QLYHUVLW\RI:DVKLQJWRQ7DFRPD86$  =DFKDU\%\OLQ8QLYHUVLW\RI:DVKLQJWRQ7DFRPD86$  6HUJLR'DYDORV8QLYHUVLW\RI:DVKLQJWRQ7DFRPD86$ Chapter 4.12. Adoption of Internet Technology by the Banking Industry in Oman: A Study Informed by the Australian Experience 1159 Salim Al-Hajri, Higher College of Technology, Oman Arthur Tatnall, Victoria University, Australia Chapter 4.13. Application Integration: Pilot Project to Implement a Financial Portfolio System in a Korean Bank 1178 So-Jung Lee, JLee Consulting, Singapore  :LQJ/DP8*OREDO6LQJDSRUH Chapter 4.14. Decision Factors for the Adoption of an Online Payment System by Customers 1189 Fang He, Southern Illinois University at Carbondale, USA Peter P. Mykytyn, Southern Illinois University at Carbondale, USA Chapter 4.15. Fotogenika.com: A Small Virtual Organization Serving the Mexican Market 1222 Esperanza Huerta, Instituto Tecnológico Autónomo de Mexico, Mexico . 2.14. Using E- and M-Business Components in Business: Approaches, Cases, and Rules of Thumb 550 Mikael Collan, Åbo Akademi University, Finland Anna Sell, Åbo Akademi University, Finland Ville Harkke,. Asian Institute of Technology, Thailand 1038 Tsoularis, Anastasios Massey University, New Zealand 142 Urquhart, Cathy University of Auckland, New Zealand 1630 Urquiza, Alfonso Francisco. México, Mexico and University of Nottingham, UK 1723, 2228 Smolander, Kari Lappeenranta University of Technology, Finland 565 Song, Jaeki Texas Tech University, USA 1486, 1943 Sounderpandian, Jayavel