Placement report level bachelor of art

Nguyen Thi Ngoc Lan the director Hung Loc Phat Food Co.Ltd for accepting me as an apprentice in the company and creating all good conditions to help me fulfill all of my tasks during the

BA RIA - VUNG TAU UNIVERSITY FACULTY OF FOREIGN LANGUAGES & SOCIAL SCIENCES

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BARIA VUNGTAU

UNIVERSITY

CAP SAINT JACQUES

PLACEMENT REPORT

Level: Bachelor of Arts Program: Regular Major: Business English

Company: Hung Loc Phat food Co.Ltd Supervisor: Pham Thi Hai Yen Student: Nguyen Thi My Linh

Vung Tau, December 2022

BA RIA VUNG TAU UNIVERSITY FACULTY OF LANGUAGES-SOCIAL SCIENCES

ENGLISH LANGUAGE

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PLACEMENT REPORT

Duration time: from November 28, 2022 to January 14, 2023

1 Student:

Full name: Nguyen Thi My Linh — Students ID: 19034703

Class: DHI9TMI Course: Job Placement

2 Supervisor

Full name: Pham Thi Hai Yen

3 Company:

Name: Hung Loc Phat Food Co.Ltd

Address: 542/13 Binh Gia street, Nguyen An Ninh ward, Vung Tau city, Ba Ria Vung Tau province, Vietnam

Supervisor: Nguyen The Sy

4 Tasks:

During the internship, | experienced the following jobs such as administrative work, file arrangement, customer care, sales Besides, I helped answer customer questions, handle situations | negotiated and signed a contract with a partner Through my internship at the company, | e gained more practical knowledge, learned more skills such as communication, situational skills, teamwork, negotiation skills, etc | wanted

to learn a lot of different knowledge, steped by steped perfect yourself and enter the labor market

CONTENTS

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CHAPTER IV: CONCLUSION AND SUGGESTIONS QcQ nen ee 14

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ACKNOWLEDGEMENT

The internship opportunity which I had with : Hung Loc Phat Food Co.Ltd from

November 28, 2022 to January 14, 2023 was a great chance for me to enhance my

knowledge, learned practical skills, worked in a professional environment and put

what I learned at school into practice Therefore, | consider myself a very lucky individual as I could meet and work with so many excellent people who instructed me during my internship

First of all, In the process of studying at the Faculty of Foreign Languages and Social Sciences of Ba Ria — Vung Tau University, 1 taught by dedicated teachers as well as imparting useful and very important knowledge for my future working process

I would like to sincerely thank the school administration and teachers for their

dedication to teaching and helping me successfully complete this graduate internship I

would like to express my sincere thanks to my supervisors, Ms Pham Thi Hai Yen who supported me by pro per guidance, sincered comments and adviced, and led me the right way to conduct my internship report I also would love to thank all of my respected teachers in the faculty of foreign languages who heartedly impart to us the

knowledge during four years

Secondly, I would love to express my deepest thankfulness to Ms Nguyen Thi Ngoc

Lan the director Hung Loc Phat Food Co.Ltd for accepting me as an apprentice in the company and creating all good conditions to help me fulfill all of my tasks during the

internship Besides, I would like to send my special thanks to my supervisor and mentor Mr.Nguyen The Sy, along with all other employees in Hung Loc Phat Food Co.Ltd , for enthusiastically instructing me a lot with daily work activities

At last, I was thankful to my family and friends for their help during my internship

period

1 would strive to use gained skills and knowledge in the best possible way in order

to attain desired career objectives

Thank you very much!

CHAPTER 1: INTRODUCTION OF THE COMPANY

1.l Basic information

Hung Loc Phat Food Co., Ltd was a food enterprise The company was specializing 1n providing essential products for stores, supermarkets, retailers, restaurants,etc In Ba Ria Vung, Tau province and surrounding areas

Basic information about the company:

- Name: Hung Loc Phat Food Co.LLC

- Representative: Nguyen Thi Ngoc Lan

- Address: : 542/13 Binh Gia Street, Nguyen An Ninh Ward, Vung Tau City, Ba Ria Vung Tau Province, Vietnam

- Charter capital: VND 3,900,000,000 (Three billion nine hundred million VND)

- Email address: ctytnhhthucphamhlp@gmail.com

- Establish: 2018

1.2 Organization chart

The company's operating model was closely organized according to the functional model to help improve work efficiency and promoted the professional strengths of each department under the supervision and promotion of leaders The following was the organizational structure model of Hung Loc Phat Food Co., Ltd

Director Nguyen Thi Ngoc

Vice director Nguyen Xuan

department department department

Firstly, Director was Ms.Nguyen Thi Ngoc Lan who was the legal representative

of the company, responsible for business results and fulfilled obligations to the state

In addition, the director of the company was the one who developed development strategies, organizational and management plans to run all production and business activities

Secondly, Vice director was Mr Nguyen Xuan Tinh as a person who helped the

CEO of some areas of the company as assigned by the director of the company, responsible to the director of the company and the law before the assigned tasks The Deputy director of the company was appointed, dismissed, rewarded and disciplined

by the Director of the company

Thirdly, Sales department was the department that fulfills the planned targets set by the company and directly communicates with customers Advising the Director in the field of product consumption of the company and developed market share, drew up contracts for product consumption, promptly resolving customer complaints Besides, run ads to promote the company's products to customers, expand the market

Fouthly, Finance and Accounting Departmen The finance and accounting department spared, intrigued the leadership The company exercised the right to manage and used capital through the accounting reporting and bookkeeping system Organize, closely monitor the exact capital and capital sources of the company, monitor debts and regularly urged to pay debts Besides, the finance and accounting department offered short-term and long-term financial plans im the company

Finally, Warehouse Management Department, this department was responsible for

checking, guiding, statistics on the number of products, tracking the number of exports

and imports, inventory in the quarter In addition, the warehouse management department also organized regular periodic or unscheduled reporting of inventory- related issues

The departments in the company were built in a reasonable way Departments helped develop labor, management and storage regulations Although the company structure was divided into departments, however, the departments had a close relationship with each other to implement the strategy that the company was setting

1.3 Product of company

Right from the first days of entering the product business, Hung Loc Phat Food Co., Ltd oriented to provide essential goods and beverage products to stores, supermarkets and retailers Currently, the business market was growing, the need to expand the market, the company also changed in business model and field of activity

Hung Loc Phat Food Co., Ltd covered areas such as wholesale of food goods,

supplying goods to eateries, hotels, restaurants, and sale of synthetic dry goods

(excluding state-prohibited categories) The company always ensured a sufficient amount of goods for a large number of customers for the past five years

1.4 Sales department

In supply businesses such as Hung Loc Phat Food Co., Ltd., the sales department

played an important role in the success of the business The sales department was the

department responsible for generating revenue and ensuring the business of the

business generates profits In addition, the sales department also coordinate activities

with other departments in the company to promote business growth With the leadership of Sales Manager Mr Nguyen The Sy, the sales department always maintained and developed the company's revenue, which helped the company grow more and more in the context of a competitive market

CHAPTER II: TASK DESCRIPTIONS

Today, in a market economy with businesses grew competitively, in order to survive and develop, need to be autonomous in their production and business activities, and

find ways to maximize profits Therefore, in order to do effectively business and

improve competitiveness, enterprises had to constantly renew, perfect the management apparatus, improve material and technical facilities, and improve their professional qualifications Besides, one of the most important activities were business activities However, each task in the sales department worked differently, but the first and last basic purpose of every business was to sell goods, earn high profits, and maintain credibility with customers

Hung Loc Phat Food Co., Ltd was a company specializing in providing food

products for supermarkets, restaurants, cafeterias, retail agents,etc.in Ba Ria Vung Tau province and surrounding areas Operating since 2018 until now, the company grew strongly day by day because of its clear business orientation Currently, with the increasingly competitive market and high demand from customers, the company also had new orientations to more develop

Aware of the importance of working positions in the business department with the reality for businesses, 1 chosed to practice as a sales officer at Hung Loc Phat Food Co., Ltd to lean and could the hope of being able to come up with some solutions to help a small part of Hung Loc Phat Food Co., Ltd to improve and develop

2.2 Detail description

During the 8 weeks of internship at Hung Loc Phat Food Co., Ltd., 1 was supported

and assigned tasks by the sales department leader so that I could gain more experience

in different fields such as human resource administration, customer care, sales, telesale,etc, Each task helped me to have more lessons 1n the real work environment by

combining the knowledge that I learned in school with the practical knowledge that I

interned at the company

2.2.1 Administrative work, arrangement of records

The first week of my internship at the company from November 28, 2022 to December 4, 2022, I was tasked with arranging records for the company

In the beginning, it was time for me to start work and learn the details of the company Organizing office records is not an easy task, especially when it comes to organizing a large amount of records and documents with the job of arranging records

for the sales department, it ensured that when employees need to find important documents faster Besides, the task of arranging records for the sales department also helped me learn more about the company's business performance recently

In order to complete the task of organizing records for the sales department, | divided the work to make it easier

Firstly, I divided piles of documents and files into more manageable chunks | processed the stacks one by one and cleaned or destroyed unnecessary paperwork to reduce volume and limit redundancy Besides, I have divided the remaining documents and records into two separate parts, one part was the records that need to be resolved

in the near future, and the rest was archived records and did not need to be processed

urgent

Secondly, I sorted by file type if the profile was in more than one section of the business Some of the records involved invoices, warranties, or contracts and I had to sort them out Label each record as appropriate and place all relevant documentation in the record I created a profile that includes documents that need to be handled urgently

so that important documents can be found quickly I had also lined up temporary files

in the front and archives in the back of the drawer so you could access the files to be handled more easily

Thirdly, I sorted the records by date, with the records used for storage | sorted by time so that when the time comes, it could be easily found again, just need to determine the time period gained

Through the task of arranging the assigned records, I learned how to arrange the most reasonable records, to easily find when needed The task seemed easy, but it also required us to should have creativity, flexibility, and specific plans to make the task easier

2.2.2 Customer care

1 assigned the task of customers care with the support of Ms Le Vinh Thuyen since

my second week of internship at the company from December 5, 2022

After I learned about the company, product business I assigned the task of taking care of customers, this was the job where the Customer Service Officer was the person who directly contacts the company's customers to assist in answering customer questions about products or services that supply company To accomplish this task by combining the professional knowledge learned at school with the support of Ms Le Vinh Thuyen

Customer care staff was responsible for receiving information and resolving

customer complaints and problems The ultimate aim of this work was to optimize

customer satisfaction and satisfaction The first, Customer care staff helped customers

to solve all customer problems, questions, complaints Next, Customer care staff was also considered as an intermediary bridge, maintaining loyalty between customers and businesses

Therefore, when | experienced this mission, I felt very excited Besides, I also had

to complete the assigned tasks When I was assigned this task, 1 was very nervous because the task required quite difficult requirements for myself But with my own efforts I was able to do it activities that 1 acquired in the course of the mission Firstly, when I received this assignment, I had to learn more about the company and business products, I began to recetve and handle the problems and complaints of customers related to the product business services Secondly, I was assigned to consult

the right solution to solve the problem for the customer so that the customer can

choose the right product, the company provided all kinds of food products, so the consultation helped the customer understand Get the right business products for you Thirdly, I replied to messages and consulted, answered all questions of customers before, during and after using the product When customers used the company's products would inevitably have problems, I needed to understand the problems customers was facing and offer appropriate solutions For example, during my internship, I met a customer who used the company's new product, but because it was

a new product, the customer did not have much confidence tn the product, I had to

always support for customers during product experience Fourthly, when | encountered cases where customers complained about the company's products, I needed to analyze and clarify the causes of customers! questions and complaints, which not only helped customers received appropriate answers, but also to avoid bad information for the

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