FACULTY OF INFORMATION TECHNOLOGYFINAL REPORT Academic year 2023-2024 The Course: E-commerce project management Topic: Developing a project to create a Website for HLK - Selling cloth In
Reason for choosing topic
The online fashion industry is rapidly growing, drawing significant interest and investment Launching an e-commerce venture in this sector is not only a smart business move but also a chance to showcase creativity in business strategy and design.
Market research indicates a significant shift from traditional shopping to online shopping, driven by its convenience, diverse product offerings, and ease of price comparison The online clothing market, in particular, is emerging as a highly promising sector, especially in light of the dramatic changes in the business landscape brought about by the COVID-19 pandemic.
Given the diversity of styles and genders of clothing products, I believe that online business in this industry will offer many attractive business opportunities.
The HLK brand's clothing website targets a vast and diverse market, appealing to men, women, children, and the elderly By optimizing the online shopping experience—from product search to payment—customers can enjoy maximum convenience and satisfaction Additionally, the goal is to foster a modern shopping community and attract new customers through effective marketing and social media strategies Selecting HLK's clothing website design theme represents not just a business choice, but also a chance to showcase creativity and tap into the growth potential of the online fashion industry.
Report objectives
This report aims to apply the knowledge gained from the "E-Commerce Project Management" course to a practical website design project, specifically focusing on the creation of a user-friendly and multifunctional e-commerce site for Unisex HLK clothing It provides a comprehensive overview of the implementation process, detailing the strategies employed, challenges faced, and relevant documentation from project initiation to completion, all within a one-month timeframe.
+ Specific: Creates an easy-to-use, user-friendly interface on both PC and modify, and delete products, as well as manage inventory and prices.
Integrated secure and convenient payment ports ensure confidentiality and reliability for customers.
+ Measurable: Get a profit from the site of at least 700,000,000 VND after deducting all related costs.
To achieve an effective online presence, it is essential to have a professional website development team and allocate approximately 335,000,000 VND for project costs, including development and maintenance while adhering to the approved budget Utilizing web development tools such as WordPress, Opencart, and Woocommerce will ensure the website's efficiency and scalability This investment will establish a powerful online sales channel, ultimately boosting sales and expanding the business's potential market reach.
+ Time-bound: Complete the development and deployment of the website within 1 month of the start date of the project, ensuring that the project progress and quality are effective.
Structure of the report
Excluding the Introduction and Conclusion, this report consists of three main parts:
Section 4: Controlling and closing project
Project charter
Project objectives
Completing the website with more than 25 functions for admin, seller, buyers and upload 25 items on websites within 18 days from 12/3/2024.
Implement features such as product listings, search functions, shopping carts: 100%
Add 70 items on website Add product images: 100%
Scope
The project will be implemented within a certain time frame, focusing on creating a fully functional and attractive e-commerce platform, serving customers' online shopping needs conveniently and effectively.
The HLK homepage showcases the brand's logo and title, along with a concise description that highlights its essence Additionally, it features prominent products and special offers designed to engage users The page also includes navigation links to various product categories and other informative sections, enhancing the overall user experience.
Each product page displays high-quality images, detailed descriptions, prices, and options like size and color Additionally, the page adds an
The "Add to Cart" button allows buyers to easily select products, adjust quantities, and remove items as needed Customers can opt for secure payment methods, including Internet Banking or cash on delivery (COD), before confirming their orders Following payment, email notifications are promptly sent to keep buyers informed.
Buyers can register new accounts or log in for existing accounts At the same time, you can view and edit personal information, delivery address as well as update password.
Administrators can view and manage orders from the admin panel. Update order status and send notifications to users about shipment status.
Social Features Excluding features to share products on social media. Does not integrate social media login functionality.
Customer relationship management (CRM) does not include customer relationship management features and does not integrate online support or CRM systems.
Online Marketing Excluding online marketing strategies such as Google or Facebook advertising and does not create marketing content such as blog posts or advertising videos.
Customers are experiencing high satisfaction due to significant improvements in website performance and product quality The HLK has optimized loading speeds by utilizing top-tier hosting, refining website source code and graphics, implementing caching and compression, and selecting the best technologies for enhanced speed Additionally, the HLK is committed to delivering superior products and services, supported by a dedicated customer care team, advanced order management technologies, and excellent customer support.
The HLK website operates at full capacity 24/7, featuring high-quality, clear, and visually appealing poster images that accurately represent clothing items without distortion Its aesthetically pleasing and user-friendly interface allows for easy browsing and selection of suitable apparel.
The HLK Clothing Store Website project was completed on time and within budget, as detailed in the deliverables report, which highlights the key achievements The contract liquidation agreement further verifies the successful fulfillment of all project deliverables and formally concludes the project contract.
Contract liquidation agreement is vital in driving the orderly dissolution of assets, settlement of liabilities, and distribution of remaining funds to stakeholders.
The project will not encompass the creation of online marketing strategies, including Google Ads or Facebook Ads, nor will it involve content marketing initiatives like blog posts or promotional videos To ensure a consistent content strategy, we will implement scheduling for content updates and automation for publishing Additionally, features for social media sharing on platforms such as Facebook and Instagram, as well as user-generated content options like product reviews and ratings, are not part of the project scope.
This project excludes the development of customer relationship management (CRM) features and online customer support services It focuses on tracking essential website traffic metrics, including page views, bounce rates, and conversion rates, while also monitoring customer behavior, shopping patterns, cart abandonment rates, and customer lifetime value Additionally, it enables the generation of custom reports based on specific metrics or time periods to provide actionable insights for data-driven decision-making.
Related law and regulation
According to Article 24 of Decree 52/2013/ND-CP, as amended by Decree 85/2021/ND-CP, e-commerce involves various participants, including shop owners who create websites to sell directly to customers, and online marketplace platforms that allow businesses to list their products These businesses act as sellers on the marketplace, while customers purchase goods and services through these platforms Additionally, technical infrastructure providers ensure that these websites operate efficiently, and individual sellers utilize their electronic devices to engage in online commerce This interconnected ecosystem of sellers, platforms, customers, and technical support is essential for the functioning of e-commerce.
Article 25 of Decree No 52/2013/ND-CP outlines the various forms of e-commerce activities, highlighting that a sales e-commerce website is specifically created by traders, organizations, or individuals to facilitate their commercial promotion, sales, or service offerings.
Article 26 of Decree No 52/2013/ND-CP, as amended by Decree No 85/2021/ND-CP, outlines the principles governing e-commerce operations, emphasizing that participants in e-commerce activities have the freedom to negotiate agreements that do not violate legal provisions, thereby defining the rights and obligations of each party involved in the transaction.
(Article 84, No 59/2020/QH14) Salary, remuneration, bonus and other benefits of employees to the company:Internet service provision:
Employers must compensate employees with a salary that aligns with the terms outlined in their labor contracts This salary should be established fairly, considering the job's nature, necessary skills, working conditions, and the company's economic capabilities.
Employees may receive remuneration in addition to their salary, which can be tied to the company's performance or individual achievements It is essential that the conditions and criteria for determining this remuneration are clearly outlined in the labor contract or collective labor agreement.
Employers can offer bonuses to recognize employees for exceptional performance, contributions, or achievements It is essential that the criteria for earning these bonuses are clear and communicated to employees in advance.
Employees may receive additional benefits beyond salary and bonuses, including allowances, subsidies, social insurance, health insurance, and other statutory benefits mandated by labor laws and regulations.
Article 52 of Decree 52/2013/ND-CP stipulates conditions for setting up sales e- commerce websites: Sales e-commerce website is an e-commerce website developed by traders, organizations, or individuals themselves to serve their commercial promotion, sales, or service provision.
Decree No 27/2018/ND-CP, issued on March 1, 2018, by the Government of Vietnam, establishes regulations for the management, provision, and utilization of Internet services and online information This decree specifies the requirements for organizations and individuals offering Internet services in Vietnam, detailing the licensing process, supply conditions, and the responsibilities of Internet service providers.
Stakeholder
1.4.1 Social and Political Action Group
Consumer rights groups play a crucial role in advocating for the protection and promotion of consumer rights and interests They work to ensure fair and ethical business practices, empower consumers with the right to information, and offer support in resolving issues and complaints.
Labor rights groups are dedicated organizations focused on safeguarding and advancing workers' rights in the workplace They strive to ensure fair and safe working conditions, equitable wages, and just treatment for all employees.
Vietnam Chamber of Commerce and Industry is a prominent trade and industry association in Vietnam representing domestic businesses and entrepreneurs serving consumers.
Digital marketing service providers is that offer a variety of services to help businesses promote their products using digital channels and strategies to reach and attract customers
The maintenance service provider is intended to provide services to ensure the normal operation, maintenance, and repair of systems, equipment, or assets of users.
Information technology service provider aims to provide a variety of services related to technology and information systems, specializing in managing, supporting, and optimizing IT infrastructure and solutions for businesses.
The legal service provider is a company that provides various legal services to individuals, businesses or other organizations to provide advice, representation and support for legal matters.
The design service provider is a provider that specializes in design fields and assists customers in creating functional and visually appealing designs for various purposes.
Investors have the status of owning shares, shareholders become partial owners of the company and have certain rights and benefits.
Vietnam Chamber of Commerce and
Digital marketing service provider Dmsp 3 3 D
Information technology service provider ITsp 3 2 C
Mendelow's matrix is a strategic tool that categorizes stakeholders based on two key dimensions: power and interest The vertical axis represents the level of power, while the horizontal axis indicates the level of interest, both rated from 1 (lowest) to 5 (highest) Stakeholders are classified into four categories: A for minimal effect, B for those to keep informed, C for those to keep satisfied, and D for key stakeholders requiring active management.
Project specification
Creating effective website content involves more than merely listing products; it requires meticulous attention to detail, including accurate size charts and material percentages Focus on writing clear and engaging product descriptions that highlight features and benefits without unnecessary fluff Ensure transparency by providing straightforward information on shipping times, returns, and customer support Maintain consistency in formatting and organization across your site for a polished appearance Lastly, align your content with your brand identity by using colors, fonts, and images that appeal to your target audience, fostering a cohesive experience that showcases your unique style.
HLK focuses on delivering a user-friendly experience that aligns with distinctive fashion The website features an advanced search function that allows users to filter products by category, color, size, and keywords Committed to user privacy, HLK collects minimal data while providing seamless navigation through a clean layout Additionally, the streamlined checkout process, which includes guest options, ensures a fast and convenient shopping experience.
A well-optimized website is essential for an effective e-commerce experience, emphasizing the importance of fast loading speeds through image and code optimization as well as server enhancements Additionally, it is vital to implement a user-friendly shopping cart, secure payment processing to protect customer data, and an efficient order management system for tracking purchases Integrating with popular payment gateways and shipping providers can further enhance convenience for users.
Project resources
Project manager Mai Cong My Kim Office Administrator Mai Cong My Kim
Coordinator Mai Cong My Kim
Marketing Analyst Nguyen Thi Mai Linh Graphic Designer Nguyen Thi Mai Linh Content Creator Ho Viet Hung
Web Developer Ho Viet Hung
Front-end Dev Ho Viet Hung Back-end Dev Ho Viet Hung
Kim Hưng Kha Linh Huy Tuyền Thành
Effectively meeting customer requirements is vital for delivering products or services that exceed expectations This involves actively listening to customers, asking clarifying questions, and documenting their needs thoroughly Validating these requirements ensures alignment and helps prioritize tasks Collaboration with stakeholders fosters open communication and a shared understanding throughout the process By translating requirements into actionable tasks and iterating as necessary, teams can provide solutions that deliver real value Regular updates and feedback loops are essential to ensure final deliverables align with customer needs Ultimately, focusing on understanding and fulfilling customer requirements builds trust, loyalty, and satisfaction.
Website ’s function
Overview of HLK shop’s website
The website provides a comprehensive suite of features tailored for administrators, sellers, and buyers Administrators can leverage robust tools for user account management, website activity monitoring, and in-depth sales performance analysis Sellers benefit from efficient product management, order processing, inventory control, and customer relationship management, enhancing their business operations and customer satisfaction Buyers experience a seamless shopping journey with easy product browsing, secure checkout, order tracking, and personalized account management Collectively, these features foster an interactive, user-friendly online marketplace that encourages growth, engagement, and trust among all users.
Function for seller
The register function enables sellers to securely register by providing essential information including name, email, phone number, and password, facilitating easy access to their accounts through a secure login system.
Figure 7 Function register for admin
Upon logging in, sellers are provided with a comprehensive dashboard that showcases essential metrics such as sales performance, order status, inventory levels, and customer interactions This main board function also facilitates quick access to critical sections, including product management, orders, account settings, and customer requests.
Figure 8 seller’s main board function
Product functionality enables sellers to effectively add, edit, and manage their inventory, including uploading images, setting prices, and providing detailed descriptions, sizes, and colors Additionally, it offers inventory management tools and classification features that enhance customer search capabilities.
The order management feature allows sellers to efficiently monitor order statuses, update shipping information, print packing slips, and create shipping labels This functionality enhances order fulfillment by integrating with shipping carriers, providing real-time shipping calculations and streamlined label printing.
Figure 10 seller’s products order function
The customer management functionality equips merchants with essential tools for optimizing customer relationships, including features like customer profiling, order history tracking, and management of returns and exchanges It also enhances communication with customers, enabling efficient handling of queries and feedback.
The product manager plays a crucial role in researching and developing a merchant-specific interface that enables tracking and analysis of product performance This includes monitoring sales trends, identifying best-selling items, assessing turnover rates, managing inventory turnover, and evaluating profit margins.
The Membership Card feature enables businesses to enhance customer engagement by allowing merchants to design and oversee personalized loyalty programs This functionality includes setting up rewards, tracking customer points, and providing discount vouchers or exclusive offers to foster customer loyalty and satisfaction.
Function for buyer
The user interface ensures that the website has a user-friendly, beautiful and smooth design, making it easy for buyers to navigate.
The Product Categories feature enhances the shopping experience by providing a clear naming convention for items, complemented by high-quality images and detailed descriptions With effective filtering options such as size, color, and price range, buyers can easily navigate and search for products that meet their specific needs.
The search function provides quick and accurate searching Users can enter keywords, product names, or other attributes to search for the desired product.
Each product features its own dedicated webpage that includes essential information such as price, size, color options, materials, usage instructions, and customer reviews This comprehensive presentation helps buyers make informed decisions prior to purchasing.
The Shopping Cart feature provides a user-friendly interface that allows shoppers to add, remove, and adjust items while checking out.
The Account Management feature enables buyers to create accounts for a more efficient checkout process, save favorite items to a wishlist, track their order history, and manage personal information, ultimately enhancing user convenience and customization on the website.
The New Account Registration feature enables users to securely create an account on the website by entering key details like their name, email, phone number, and password, facilitating easy access and personalized experiences on the platform.
Figure 20 The New Account Registration
The Customer Support feature includes convenient options like live chat, email assistance, and a specialized help center, ensuring that buyers receive help with any questions or problems they face while shopping on the website.
The Promotions and Discounts feature allows the website to offer promotional discounts, coupons, or special offers, aiming to incentivize purchases and encourage repeat business among buyers.
2.3.10.The Social Proof and Reviews
The Social Proof and Reviews feature showcases customer reviews, ratings, and testimonials on the website, enhancing trust and confidence in the products and the overall shopping experience for potential buyers.
Figure 24 The Social Proof and Reviews
Function for admin
The Dashboard feature offers in-depth insights into sales performance metrics, including revenue, order volume, average order value, and sales trends It also provides website traffic statistics, highlighting visitor numbers, popular pages/products, and traffic sources like organic search and social media Additionally, it details inventory status with total stock levels, low stock alerts, and top-selling products Furthermore, it includes customer engagement data, showcasing new customer counts, repeat purchases, and customer feedback, delivering valuable analytics for informed decision-making.
In the Product Management feature, admins can efficiently add and edit products by providing detailed information such as title, description, price, variations (like sizes and colors), and images This functionality allows for easy organization of products into categories and tags, enhancing navigation and searchability Additionally, admins can set up product attributes and variations to offer customers diverse options, streamlining the management and customization of the website's product catalog.
Figure 29 product attributes and variations
The Order Management System allows administrators to efficiently manage incoming orders by providing comprehensive details, including order ID, customer information, purchased items, and order status It facilitates the processing of orders through status updates (such as pending, processing, and shipped), and enables the generation of invoices and packing slips Additionally, the system supports order fulfillment by tracking shipments, managing returns and refunds, and handling order cancellations It also offers reporting capabilities on order fulfillment and performance metrics, helping to identify trends and areas for improvement, thus ensuring a streamlined order processing workflow on the website.
Figure 30 The Order Management system
Figure 31 product status update process
The Inventory Management feature allows real-time tracking of stock levels, providing alerts for low or out-of-stock items It facilitates the management of product variants and monitors inventory levels for each variation Users can update inventory counts manually or automatically in response to sales and restocks Additionally, it integrates with inventory management systems to ensure seamless synchronization across multiple channels, promoting efficient inventory control and optimization on the website.
Figure 34 Tracking stock levels in real-time
Figure 35 Managing and tracking inventory levels for each variation
The User Management feature enables administrators to efficiently create and oversee user accounts for staff with varying roles and permissions It allows for monitoring user activity, tracking website changes, resetting passwords, revoking access, and managing user sessions to enhance security Additionally, it facilitates the management of customer accounts by verifying registrations, resolving account issues, and addressing inquiries, ensuring robust control and security over all user interactions on the website.
Figure 37 Create and manage user accounts
Figure 39 Reset passwords, revoke access, and manage user session
The Reporting and Analytics function facilitates the evaluation of sales performance metrics such as revenue, profit margins, and product/category sales, offering essential insights that support informed decision-making and strategic business planning.
The Content Management feature empowers admins to efficiently update website content, including product descriptions, pricing, and promotional banners It also allows for the publication of blog posts, articles, and news updates, enhancing customer engagement and driving traffic to the site while fostering effective communication with the target audience.
Project planning
Schedule (Gantt chart)
A Gantt chart is an essential tool for effective project management, enabling users to visualize project activities over time and understand the relationships between them It offers insights into planned timelines versus actual progress, allowing for efficient tracking of project milestones By comparing elapsed time with expected completion times for each task, Gantt charts facilitate better decision-making and help ensure project success.
Organization, human resources planning, and job description
The Organizational Breakdown Structure (OBS) is a vital tool for outlining and visualizing a project's organizational framework It clarifies the responsibilities of team members, defining who is accountable for various project components By establishing a clear project management structure, the OBS facilitates decision-making, task assignment, and progress monitoring, ensuring efficient project execution.
A staffing plan that describes the human resources a company needs to its goals.
To ensure that the company has the right staff for the specific positions, Human resources professionals have strategic plans.
Our project outlines job descriptions that specify the necessary skills and expertise for each role, helping to identify training needs and promote skill development among team members, ultimately enhancing their ability to understand and execute their tasks effectively.
Human resource Name Job description
Project manager Mai Cong My Kim
The person responsible for ensuring that the project objectives are achieved on the specified schedule and budget
Office Administrator Mai Cong My Kim
A professional who plays an important role in managing the administrative tasks and daily operations of an office
Coordinator Mai Cong My Kim A professional who oversees activities and projects within an organization
Marketing Analyst Nguyen Thi Mai Linh specializes in data analysis to facilitate informed decision-making, while Graphic Designer Nguyen Thi Mai Linh focuses on creating compelling designs through the integration of images, typography, and motion graphics.
Content Creator Ho Viet Hung Often work across multiple media, including text, images, video, and audio.
Web Developer Ho Viet Hung
People skilled in different programming languages, frameworks, and development tools to create websites
People who check software quality, detect errors, omissions or any problems that can affect software quality.
Front-end Dev Ho Viet Hung
People who know how to use HTML, CSS or Javascript programming languages for programmers to design application or website interfaces for users
Back-end Dev Ho Viet Hung
People who develop server-side features, logic, and databases for web or mobile applications.
RACI is an essential project management tool that enhances clarity in project reports by defining roles and responsibilities The acronym RACI stands for Responsible, Accountable, Consulted, and Informed, which helps in clearly delineating individual contributions and expectations within a project By assigning tasks to individuals based on their skills and responsibilities, RACI minimizes ambiguity and prevents conflicts in task assignments, ensuring a smoother project execution.
Budget planning, material, and equipment planning
Risk management
Type of risk Risk Description risk Probability
Errors in the website's source code, data processing errors.
Vulnerabilities in the source code or structure of the
Change legal regulations on e-commerce
Adverse natural factors can interrupt the project
Lack of human resources, skills, equipment, and budget
Change requirements affect schedule and budget
Lack of communication causes conflict and ineffectiveness at work
Influence customer needs and wants
Delays and losses can affect progress
The Risk panel comprises key elements: type of risk, risk description, probability, consequence, and overall assessment The Risk table serves to catalog identified risks, assigning scores for both probability and consequence, which are then combined to determine an overall risk rating.
Predict Risk Matrix is made based on the Risk table, based on the overall to put in the corresponding cells, with 15-25 due to Not Accept, 3 - 12 is Alarms, 1 - 2 is Trivial.
Controlling and Closing Project
Control schedule, quality and cost
The Control Chart is a valuable tool for analyzing traffic rate fluctuations over an 8-week period It includes key parameters such as the Upper Control Limit (UCL), Central Line (CL), and Lower Control Limit (LCL), as well as the relevant traffic data (X) By utilizing these metrics, users can effectively monitor and manage traffic trends.
When the rate traffic passes UCL and LCL that is a warning sign.
We utilize a process chart to assess attribute values over an 8-week period, focusing on key aspects such as equipment, features, schedule, budget, and material This chart enables us to monitor the weekly progress and development of these attributes effectively.
This pareto chart identifies problems that cause low website quality.
A Pareto chart is a valuable tool used to identify problems that occur with high frequency and assess their cumulative impact This chart includes key components such as defects, frequency, cumulative percent, and percent of frequency, enabling teams to prioritize issues effectively By focusing on the most significant problems, organizations can enhance their problem-solving strategies and improve overall efficiency.
The Ishikawa chart highlights the primary causes of website interruptions, focusing on two main issues: material and management A significant challenge arises from inadequate hosting capacity; when excessive data is uploaded, it requires substantial storage, and insufficient capacity can result in slowdowns or freezes due to data access issues Budget constraints often prevent the acquisition of higher-capacity hosts, stemming from poor financial planning Additionally, management problems related to excessive plugin installations can overload the website, exacerbated by ineffective tool management and unclear job descriptions that leave employees unsure of their responsibilities Ultimately, the root cause of these issues is a lack of effective human resource management.
Closing
Project closure activities signify the completion of all work as per the established plan and progress This phase involves formal acknowledgment from all stakeholders that the project is finished It is essential to communicate with the project transfer officer to facilitate the handover to the client Additionally, securing customer consent for the final product is crucial, ensuring that all contractual obligations have been met by both parties Finally, the successful delivery of the project marks the conclusion of the contractual relationship.
About The project completion, Confirm that the project achieves the benefits identified in the original target - Contract Liquidation Agreement.
Learning experience
Completing this project has enhanced our understanding of market dynamics, shopping trends, and customer needs, enabling us to formulate effective business strategies We can create a professional, user-friendly online store, as an appealing and high-quality interface is crucial for attracting and retaining customers By organizing tasks efficiently and learning to build a commercial website while analyzing customer behavior, we can streamline processes We also apply various methods to business activities, including B2B and B2C models, which provide us with valuable insights into managing e-commerce projects and contribute to our overall experience.
Report
Weekly report
Task base report
Daily quality control report
Figure 63 Daily quality control report
Baseline cost and Budget report
Human resource report
Give your evaluation and comment on the project making process
The project-making process assessment reveals significant strengths in its methodology, highlighted by a comprehensive project plan that covers essential elements from objectives to procedures It effectively addresses scope, resources, stakeholders, and legal requirements, establishing a solid foundation for project management The document's clarity, structured format, and articulation of SMART objectives enhance understanding and alignment with broader goals Additionally, its thorough strategies for scheduling, resource allocation, risk management, and quality control reduce uncertainties Visual tools like Pareto and Ishikawa charts demonstrate a commitment to analysis and improvement The robust documentation provides clear steps for closure and post-implementation review, promoting organizational learning Lastly, prioritizing stakeholder engagement fosters proactive communication and collaboration, leading to a successful project outcome.
Points to pay attention, suggestions, recommendations
In project development, key elements such as risk management, quality assurance, resource management, legal compliance, and effective communication are crucial for achieving optimal outcomes Continuous risk assessment and adaptation of mitigation strategies are essential due to the ever-changing nature of risks Quality assurance must be integrated throughout the development lifecycle, emphasizing rigorous testing and adherence to quality standards Resource management is vital for the effective allocation of human, material, and financial resources Legal compliance is critical, especially in industries with evolving regulations, necessitating awareness of laws and data protection standards Open and transparent communication fosters collaboration among stakeholders, enhancing project coherence Additionally, reflecting post-implementation, planning for scalability, focusing on user-centric design, providing continuous training, and fostering a culture of improvement are integral to ensuring project success and avoiding redundancy.