1 an overview of the btaskee company

However, for the recruitment process to be successful, businesses need to have their recruitment, training, and human resource development strategies that are appropriate to the business

ABSTRACT HRD is a particularly important factor in the organization However, for the recruitment process to be successful, businesses need to have their recruitment, training, and human resource development strategies that are appropriate to the business strategy

of each enterprise This is an important key in human resource management BTASKEE company is an enterprise operating mainly in the service sector, so recruitment matters for the workforce as well as customers at the company Since its establishment until now, well aware of the importance of human resources, the company has had many recruitment policies in each certain period However, those policies still reveal many shortcomings and limitations; have not brought into full play the potential and strength of a large contingent of officials and employees; not synchronized with the development orientation

as well as the technology orientation that the company has built Recruitment is very important for businesses This is the process of “sanding to find gold’’, if an enterprise recruits’ employees who do not have the necessary qualifications or personal products that do not conform to the job requirements, it will certainly directly affect the operational efficiency, corporate governance, and business operations This leads to organizational instability, even a source of disunity, internal division, disturbance in the enterprise, and wasted business cots Realize the importance of recruitment activities The human resource department at BTASKEE has focused on developing this activity to find, attract and select many talents to work for the company Through the internship learns about the recruitment process at BTASKEE Stemming from the importance and desire to learn and discover the interest speed, especially recruitment, I chose the topic:

“Recruitment process at BTASKEE company’”’ to do this internship report The purpose

of this report is to study the current situation of recruitment at BTASKEE company and

at the same time provide ideas and suggestions to help the company have a process of recruiting quality employees to bring about high productivity for the company

CHAPTER 1 AN OVERVIEW OF BTASKEE COMPANY

1.1 History and contact information

1.1.1 An overview of the BTASKEE company

BTASKEE Co, Ltd., founded on March 30m, 2016, by CEO — Founder Nathan Do,

is a pioneer in applying technology to the domestic help business in Vietnam (Do Dac Nhan Tam ) providing multi-utility services in Southeast Asia, such as house cleaning, air conditioner cleaning multi-utility shopping, etc Customers and collaborators can actively post and accept jobs directly on the BTASKEE customer scheduling application and the BTASKEE job-receiving-receiving, allowing consumers the greatest convenience Customers will publish on the BTASKEE app whenever they need someone to clean their house by the hour Those who need to work their profile and register to open an account with the company need only go to the app to open their profile and register for the job, which includes Date, Time, Address, Quantity, and job Requirement, if deemed suitable

I will accept the task and travel to the customer’s house to work on the appropriate day When the job is finished, the customer will pay me immediately The company does not pay you weekly; however, you will be paid for the shift when it is completed (Céng ty TNHH bTaskee 2022)

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btaskee

Table 1.1.2.1 The logo of BTASKEE company

(Source: BTASKEE company) BTASKEE was founded and began operations in Ho Chi Minh City, Vietnam, on March 31, 2016 After more than a year in business, the company has quickly expanded

to two major cities: Ha Noi and Da Nang It developed the ‘” House Maid Package’’ service 2017, which allows consumers to arrange regular house cleaning for the entire

month using the utility ‘’ one-time payment — Use for the entire month’’ Not only that but BTASKEE has also established an air Conditioner Cleaning Service’’ service BTASKEE also launched a cashless payment mechanism using the bPay prepaid wallet and foreign payment cards at the same time to make bookings more convenient Moreover, BTASKEE has expanded its activities in Vietnam to six provinces and cities, including Binh Duong, Da Lat, Nha Trang, Hai Phong, Can Tho, and Bien Hoa BTASKEE as released three new services in 2020 to better help clients during the uncertain epidemic period: Going to the Market *’,’’ Cleaning Curtains — Mattress- Sofa,

* and ‘Spray Disinfection’ which can be easily used in all 9 active BTASKEE cities At the same time, BTASKEE launches its ‘BTASKEE for business’ service to customers, which will help with cleaning and cleaning work areas in businesses

1.1.3 Overview of the application (app) BTASKEE

The way BTASKEE communicates with people is extremely to how grow and uber connect with individuals The BTASKEE application provide side cutting-edge experience for people looking for domestic help BTASKEE of technology and business requirements With only y few simple actions in the smart app, you'll | blind find the ideal staffing active maid for your needs in no time

Figure 1.1.3.1 BTASKEE service

(Source: BTASKEE company) Achievements that BTASKEE has achieved

BTASKEE was honored to participate in the Top 100 Vietnam Pitching competition presented by Echelon Vietnam after only 7 months of operation in its first year BTASKEE also place in the top firm in the Pitching competition held as part of the

SURF International Startup and received a VND 50 million cash reward as releasers of inane an of modern workstation at Flying Fish (Da Nang) valued at VND 50 million In addition, in October of the same year, BTASKEE sponsored an exhibition stand at the Hatch Fair event in Ho Chi Minh city Due to its effective business strategy and expanding potential, BTASKEE was awarded first place in the Central Vietnam Youth Union’s Startup Fundraising Contest in 2018 BASKET is also ecstatic to be sponsored

by ALMA, which will allow them to obtain direct finance from foreign investment firms,

as well as trade and learn from prominent Middle Eastern technology companies BTASKEE participated u=in the Israeli startup road in 2019 through the DLD Tel Aviv Innovation Day program BTASKEE attended seminars such as digital for s national startup forums and mart travel forums (QUANG VU 2021).BTASKEE is constantly evolving to change the community’s perception of the maid profession, BTASKEE has achieved great results while also adding high social value to the community and has evolved to help partner with self-help solutions, not stopping at work and bringing benefits to their customer Work, it’s appropriate, and you'll have a greater source of money In the future years, BTASKEE will place a greater emphasis on improving service quality with a completely redesigned application interface that will make booking appointments easier for users Furthermore, BTASKEE ambitions extend beyond the Vietnamese market to Southeast Asian countries such as Thailand, Malaysia, the Philippi news, Tasker

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Laundry, BTASKEE not only wants to help you take care of your family by providing house cleaning, air conditioning cleaning, home cooking, laundry, etc., co The company aspires to become a leading company in Vietnam and hopes to enter the Southeast Asian market by proving more convenient than home services integrated into mobile applications BTASKEE aspires to provide the social value of the maid profession by bridging the gap between the customer and the maid BTASKEE is a pioneer in bringing the 'technology ride' model into the service business domestic help services and improve the lives of those who carry out the cleaning assistance model (Céng ty TNHH bTaskee 2022)

1.2.2 Mission

BTASKEE was started with a mission to meet the needs of urban residents by solving the house chores We also hope to enhance the value of domestic works by building a professional, dedicated and professional resource of taskers Customers’ lives will be free of household chores burden and taskers' income will be improved for the better BTASKEE was found to address the demands of urban residents in terms of housework and boost the value of domestic help by assembling a team of professional, devoted, professional induvial In truth, many female domestic workers migrated from rural to urban areas, unlucky enough to have a rough start; as a result, they are compelled

to accept employment with low pay, are not protected, and do not benefit from educational plans and perks In the old paradigm, the maid profession is seen as insecure, haphazard, and small, with numerous issuers Meanwhile, in major cities, the demand for domestic help continues to rise This creates an imbalance in the industry, but clever technology may alleviate problems in betrothed balms delivering value to the maid profession while also generating equity We always aim for a relaxed life for consumers the strain of housework for or staff and providing a consistent source of income for employees (Céng ty TNHH bTaskee 2022)

1.2.3 Organizational structure

The director is the person who directs all activities of the agency, the functional departments participate for the board of directors to make decisions in the expertise of the

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departments, will be responsible BTASKEE Co., Ltd is organized according to a functional online management model: the director is the person who directs all activism

of the agency, and the functional departments participate for the board of directors to decide on the expertise of the department

recruitment} | rator’s| | Specialist ve service

Table 1.2.3.1 BTASKEE company organizational structure

Functions anddutiesof departmentsin thecompany

1 Director: is the legal representative of the company and is responsible for the director and general management of all production and business activities of the company

(| Personnel recruitment: Post job ads, profile candidates, conduct first interviews, ask and recommend recruitment packages, Assist HR director in developing and drafting related processes, papers, forms

The collaborators: to handle BTASKEE's responsibilities and services, such as hourly housework, cooking, washing, air conditioning cleaning, and room cleaning (| Business Development Specialist: Receive and analyze the list of potential customers from the marketing campaign to categorize them into companies or companies that need hourly domestic help to get the information they require, plan, develop and execute a care program for existing partners and customers, as well as

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identify new partners and consumers, track and analyze data to grow the enterprise market

(1 Customer service: Consulting products, answering questions, complaints, and customer feedback via phone, email, and social networks (FB)

C1 Marketing: Planning, implementing, and tracking the Company's online advertising services on platforms including Google, Facebook, Zalo, Linked In, and others

C1 Design: Manage and create UI/UX designs for company apps and websites on both PC and mobile platforms Design interfaces for websites, apps, landing pages, social media, and HTML emails from the marketing team, as well as requests from the content department

(1 Developer: Develop large-scale, cross-functional features that are complex Assist team members with technical advice and management

(| Accounting: Existing status should be recorded, calculated, and reported Keep track of how assets and capital are used and circulated Keep track of the entire process of using the company's capital Examine how well the business plan is being implemented

1.3 An overview of the human resource department

1.3.1 The general of the human resource department

Human resource strategy research has been focused on the impact of an organization's business objectives and other contingencies on human resource policies and systems throughout the organization Relatively little attention has been paid to the human resource function at the business execution level The multi-component approach

is proposed to become a meaningful conceptual basis for analyzing the activities and performance of the HR department at the operational level of the company(Anne S Tsui 2022) BTASKEE’s human resources department is in charge of all matters relating to the creation, management, and development of high-quality human resources, to ensure the company’s continued growth Go to the application to look for and select the best alternative for achieving the business’s objectives Excellent corporate approach, which is

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heavily reliant on the employees, realize that BTASKEE always knows how to get the most out of efficient resources, the most essential of which is human resources, particularly in the field of house cleaning, which BTASKEE is expanding

1.3.2 The functions and duties

BTASKEE Co, Ltd, a company specializing in house cleaning, strives to contribute to the countries and industry’s overall development by providing answers to problems concerning human resource development For the BTASKEE company, in particular, force is an absolute requirement The corporate has had several policies on training and developing staff in each specific period since its inception, well aware of the unportance of human resources The human resources department of BTASKEE is responsible for the following positions and responsibilities: Posting Initial interview and screening of candidate profiles Control recruitment costs by learning and introducing recruitment packages Instruct new hires on how to integrate; maintain contracts and personnel records On a monthly basis keep track of staff department and leaves Assist the HED in the development and drafting of associated processes, papers, forms, HR management solutions, teambuilding programs, and business cultural events Other jobs that are connected to superiors; criteria HR recruitment, training, and development to maintain business continuity and efficiency Taking care of the lives of all firm personnel

A company representative will arrive at the company to settle Create a content management system, as well as recruitment plans, training techniques, and HR management approaches Manage, coordinate, and run the HR department to complete administrative chores primarily by designated functions and tasks Direct, monitor, and resolve labor-related issues such as employee contracts, social insurance, health insurance, unemployment insurance, vacation, leave, maternity leave, timekeeping, and so on Employees are responsible for ensuring that the quantity of employees required to run the business meets the company’s requirements and strategic goals At BTASKEE, we have a training feature When employees join the BTASKEE system, the HR department not only guides and supports them in integrating into the enterprise’s working environment

but also offers short-term training programs for them To develop professional abilities and job-related talents

The HR department will determine the needs, develop, and decide on a specific training program based on the company’s training standards and law It could be a new employee orientation program or a training program for current employees to boost their capacity and credentials The HRD will work with other departments to plan and conduct staff mobilization to meet the company’s strategic objective At the same time, it is in charge of guiding and disseminating HR policies to the company’s department and employees, as well as controlling and encouraging every to follow them Responsible for constructing a salary scale and payroll system, as well as establishing and implementing policies on reward, discipline, and welfare, as well as evaluating staff capacity appropriately and effectively to boost employee morale and pellets To verify the company’s compliance with state labor laws, issue paperwork, and rules, and augment other issues All of the following is done to keep and manage human resource sources as efficiently as possible As a result, the company will achieve success and long-term

Table 1.4.1 Business results in the period from 2to 019-2021

(Source: Finance department of BTASKEE)

The demand for hourly cleaners is growing in the era of technology 4.0 btw 2019 and 2021, the BTASKEE firm will deliver roughly 15 services to 200,000 customers across the country, with service users tripling Over time, the number of clients who use the company’s service has steadily increased Customers are increasingly hiring cleaners

at a time when women are working alongside their husbands to earn money The BTASKEE firm is continually listening to enhance technology and policies because the total user experience is our goal Revenues climbed drastically from 26,936,498,898 billion VND in 2019 to 17,315.7 billion VND in 2020 and 26,518.8 billion VND in 2021

In addition, the company’s net profit climbed dramatically: VND 4,341.3 billion in 2019, VND 6,393.3 billion in 2018, and VND 8,835.9 billion in 2019 Thus, sales and profit, as well as the number of people at the company, have all increased over time, proving the moment urn for future growth The following indicators also illustrate that the company’s development is always maintained, resulting in employee trust and the continued development of the company’s HR

1.5 The plan of the company for the Covid-19 pandemic outbreak

One of the largest business recipes in this period will be responding to the COVID

19 pandemic and the subsequent pandemic The management will be in charge of the company’s risk management strategy It will be up to leaders to decide on the timing and technique for carrying out the organization’s mission As the COVID-19 pandemic response moves into the next phase, business news will need to come up with mnovative solutions to protect worker safety The task force must be mobilized to shape, plan, implement, and monitor the return-to-work strategy BTASKEE, like another firm service, has s strategy to respond to the Covid 19 pandemic If it occurs, as a result, customers do not have to be concerned about hidden fees while obtaining service Not only that, but the grocery shopping service also assists users in making changes to thew purchase information Customers can chat directly with the market assistant using the free calling and texting feature immediately on the app when a problem arises: The demand for items changes, the spot to go to the markets out of stock, BTASKEE rental market service also has a feature that makes customers very happy This is the application that allows users to

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choose when their package will be delivered Customer will, as a result, receive their orders at the specified time, without having to wait As a result, the cooking plan or requirement to use a product in the order will not be overlooked In the current severe epidemic environment, more and more people are turning to internet purchasing and online services to meet their necessities Many families consider shopping services to be there: a “savior” To maintain the family’s food and lifestyle habits, users have a suitable option for each service provider With the advantages that shopping services provide, I believe that in the future, when the epidemic is reversed, many families will still choose

to go to the market to save time when life is too hectic As a result, the familiar routine is not disrupted (Cleanup media 2021)

1.6 Internship description

1.6.1 The internship position at the company

Recruitment Interns

1.6.2 The role of the internship in the human resource department

Humans develop all machinery and technology, and no organization function properly without the mput of personnel So, before deciding whether a firm will thrive or fail, all elements must be considered And the recruitment department oversees ensuring the quality of HR at all levels of the organization The recruiting department oversees personnel recruitment It will directly participate and assign responsibilities to recruitment officers as well as associated personnel in another department

C1 Directly find out the actual job requirements that the candidate must answer the application from the main department that needs additional HR

C1 Make a pan for the recruitment process and send it to the head of the department for approval

1 Implement the steps in the recruitment process according to the plan, and at the same time notify the scheduled w to relevant personnel outside the recruitment department

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CHAPTER 2 RECRUITMENT PROCESS AT BTASKEE COMPANY

2.1 Recruitment process at BTASKEE CO., LTD

2.2.1 Description of the recruitment process

Training the necessary skills

Training result

Table 2.2.1.1 Recruitment process

(Source: BTASKEE company) Step 1; Contact

During the implementation process, the sisters will assist interns in gathering information from people who are looking for work on social networking sites such as Good Market and Facebook request, upload to excel and contact them using the company's information hotline Over the phone, information such as residence, name, age, and target experience is acquired to determine whether their cleaning knowledge 1s adequate for service and to advise them on the app hourly cleaning app BTASKEE is an application that allows you to clear time by grabbing it is not a place to work When you register to work for the company, the job details, including where to work and for how long after getting how much money, will be d Press the button to acquire the task that is suitable for your abilities and time The customer will pay directly for me after obtaining the completed work according to the customer's desire, and I will leave If you need help downloading the application to your phone, please contact us via zalo, then the company

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