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THE SECRET LANGUAGE OF BUSINESS
Contents
Acknowledgments
Introduction
The Purpose of This Book
What to Expect from This Book
How to Use This Book
About the Author
Chapter 1: The Secret Language of Business
The Study of Nonverbal Communication
Chapter 2: The Power of the Secret Language of Business
Why Should You Care about Body Language?
Chapter 3: Elements of Body Language
Eyes
Face
Gestures
Touch
Posture
Movement
Appearance
Voice
Chapter 4: Context and Environment
How Context and Environment Influence Body Language
Same Body Language, Different Perceptions
When Body Language and Context Are in Conflict
Chapter 5: Proxemics: The Secret Language of Business… Up Close
What Is Proxemics?
The Relationship between Body Language and Proxemics
How Big Is Your Bubble?
Different Environments, Different Distances
Using Proxemics to Improve Your Communications
Chapter 6: What Does Your Body Language Say about You?
Status
Uncertainty
Confidence
Personal Identity
Chapter 7: Personal Interactions
Appearance
First Impressions
Building Rapport
Establishing Trust
Reading Messages
Sending Messages
Deception
Affection
Anger
Intimacy
The Complex Formula for Succeeding in Getting Attention from the Opposite Sex
Separation
Chapter 8: The Secret Language of Inf luence in Business
The Business Environment
Meetings
Selling
Hiring
Peer to Peer
Manager to Subordinate
Chapter 9: Secret Language of the Sexes
The Differences between Men and Women
Gender Differences in Sending
Gender Differences in Receiving
Navigating through the Differences
Chapter 10: Back Home with the Kids
The Parental Role
Newborns and Infants
Toddlers and Preschoolers
School-age
Preteen
Teen and Young Adult
Adult Children
Grandchildren
Chapter 11: Using The Secret Language of Business
Body Language in the Real World
Sending Powerful Nonverbal Messages in the Real World
Receiving Nonverbal Messages in the Real World
Observing Nonverbal Messages in the Real World
Is It Influence or Manipulation?
Integrity and Intent
Chapter 12: Body Language and Other Cultures
Global Similarities and Differences
Common Cultural Misunderstandings
The Influence of Culture and History
Respect and Accommodation for Others
Chapter 13: Practical Applications
Academia
Business
Diplomacy
Politics
Everyday Life
Bibliography
The Body Language Home Study Course
Need a Speaker for Your Company or Convetion's Next Meeting?
Index
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[...]... xvii The Purpose of This Book xvii What to Expect from This Book xix How to Use This Book xxiv About the Author 1 xxvii TheSecret Language ofBusinessThe Study of Nonverbal Communication 1 6 Chapter 1 Takeaways Chapter 1 Worksheet The Power of theSecretLanguageof Business Why Should You Care about Body Language? 17 18 32 Chapter 2 Worksheet 3 15 Chapter 2 Takeaways 2 14 33 Elements of Body Language. .. and take notes on your own, then get together to discuss the chapter and what you learned You can do the worksheet together if you like or each do it on your own and then compare results 6 Have fun! The study of TheSecretLanguageof Business and the application of its principles can be a whole lot of fun if you let it be Look at people on TV to see examples of some ofthe topics in this book—it’s... kind of real-world practical information you’ve always wanted but could never find, then you’re in the right place Regular updates to this book will be posted at www.kevinhogan com There is a secret link at the bottom ofthe page It says Language. ” Click there and join other readers for free updates forever The Purpose of This Book There are hundreds of books available on the subject of body language. .. look at your own nonverbal communication They also discuss how you can make the most ofthe power of TheSecretLanguageof Business in your everyday life For most people, everyday life includes working with a diverse array of people from other countries and other cultures, whether it’s face to face in the workplace or using modern technology to interact across the globe This is an increasingly important... Dating There were 16 men and 16 women who would rotate throughout the evening, spending four, count’em four, minutes with each other At the end ofthe four minutes they would tick off on an index card whether they wanted to date the person I ultimately guided three of these events Two in Minneapolis and one in Seattle What I learned was fascinating 1 Women wanted to date far fewer men than the number of. .. this level of nonverbal communication that TheSecretLanguageofBusiness occurs 2 c01 JWPR052-Hogan October 20, 2007 14:7 Char Count= TheSecretLanguageofBusiness 3 The vast majority of all that is communicated is nonverbal Everything in nonverbal communication has a significant impact on you and me Most people, however, live very randomly or live intentionally and then send messages they believe... in car accidents in the next week At the nonconscious level (the part of us that for better and worse “does” but doesn’t “think”) the brain sends impulses for the body to move, be still, look, engage, confront, run, hide, you name it c01 JWPR052-Hogan October 20, 2007 14:7 Char Count= TheSecretLanguageofBusiness 5 And all of this happens before the thinking (cortical) part ofthe brain has clicked... eye-opening experience, to say the least Have a telephone conversation in front ofthe mirror so you can watch your own body language If you’re especially brave, find a friend who is willing to be videotaped having a conversation with you and then let the camera roll while you have a cup of coffee or tea together Then go back and watch the video together and see what you notice A lot ofthe stuff in this book... the person performing the gesture or behaving in a certain way typically doesn’t know what the gesture means fm JWPR052-Hogan December 7, 2007 21:32 Char Count= Introduction xix Getting past how the brain works (which we will only touch on here) and how it directs most of nonverbal communication, we’ll talk about the core factors oftheSecret Language ofBusinessThe context in which X occurred The. .. language You’ll find out more shortly You will read about the very basics of body language and the power it has to influence attitudes, actions, and outcomes You will learn about the key elements of body language and how they influence communication, as well as the effects ofthe things people wear, the symbols they surround themselves with, the context, environment, proxemics, personal status, income, physical . xv Introduction xvii The Purpose of This Book xvii What to Expect from This Book xix How to Use This Book xxiv About the Author xxvii 1 The Secret Language of Business 1 The Study of Nonverbal Communication. 1 Worksheet 15 2 The Power of the Secret Language of Business 17 Why Should You Care about Body Language? 18 Chapter 2 Takeaways 32 Chapter 2 Worksheet 33 3 Elements of Body Language 35 Eyes. join other readers for free updates . . . forever. The Purpose of This Book There are hundreds of books available on the subject of body language and nonverbal communication. They range from the