RESILIENCE AT WORK doc

[...]... organizations can build their resilience We show you how organizations endorse values and create cultures that correspond to the resilient attitudes and resources of individuals We further clarify how the climate and structure of resilient organizations supports their employees’ coping and social-interaction patterns We enthusiastically impart to you what we have learned over the years about resilience at. .. nitty-gritty strategies you can use to be more resilient as stress mounts Chapter 5 presents case studies that detail how and why the hardy attitudes of commitment, control, and challenge provide people with the courage and drive to strengthen resilience, no matter what life throws at them We also explain how to tell if you possess resilient atti5 11072$ INTR 12-16-04 11:43:51 PS PAGE 5 Resilience at Work. .. stressful situations, today’s tumultuous changes can be undermining, if we lack the capabilities that lead to resilience Resilience under stress is more important than ever before This book is about how to be resilient, to succeed no matter what life throws at you OUR S TRESSFUL TIMES The stress that we meet today comes from various sources At work we are all subject to the ongoing stress of working with... discovered hardiness as the essence of resilience Prior to reorganization changes, the resilient IBT group’s employment data agreed with our test data in illustrating telltale patterns of adaptable attitudes and skills the less resilient employees lacked Measured through various relevant questionnaires and in17 11072$ $CH2 12-16-04 11:44:04 PS PAGE 17 Resilience at Work terviews, these resources surely... In particular, he anticipated that IBT would have to be much more proactive in order to retain its large customer base, now that it was competing with start-up companies Rather than panicking about the deregulation and seeing it as a threat to IBT’s business, he put it into perspective and saw it as a natural evolution of the telecommunications industry that could, in the end, work to everyone’s advantage... consulting firm Or, an employee who, rather than let her boss’s stress-related outbursts undermine her work performance, eased his work pressures by helping him more As our times become more turbulent, resilience has never been needed more HARDINESS A S T HE KEY TO RESILIENCE How can you be resilient under stress? You need to cultivate a group of attitudes and skills that help you to build on stressful... in coping effectively with deregulation pressures It makes sense that they fared better in performance, stamina, morale, conduct, and health, at work and at home, than did IBT’s less resilient employees Three Resilient Attitudes Which attitudes distinguished the resilient employees in our study? Three key attitudes of commitment, control, and challenge came up repeatedly in the resilient group We began... 11:44:04 PS PAGE 19 Resilience at Work Chuck W.: A RE S I L I E N T M A N A G E R We interviewed Chuck repeatedly during the study His attitudes and coping resources showed his resiliency and they stand as clear examples of what this book is meant to convey Although an engineer by trade, Chuck became an IBT customer relations manager Prior to the deregulation, he exhibited the three resilient attitudes—commitment,... (challenge) rather than to bemoan your fate These 3Cs amount to the courage and motivation to do the hard but important work of using stressful circumstances to your advantage Success in the hard work just mentioned involves using the 13 11072$ $CH1 12-16-04 11:44:00 PS PAGE 13 Resilience at Work skills of coping to solve problems and interacting with others to deepen social support In transformational... orders for his subordinates He precisely described his job as predictable and unchanging in routine ‘‘I’m a link in the chain of command,’’ he stated, ‘‘I know each day what I have to do and how to do it.’’ He worried about workplace unruliness that would accompany the deregulation When the deregulation hit, the many changes disrupted workplace procedures and goals, and flying by the seat of one’s pants . be sought. Library of Congress Cataloging-in-Publication Data Maddi, Salvatore R. Resilience at work : how to succeed no matter what life throws at you / Salvatore R. Maddi and Deborah M. Khoshaba. p h1" alt="" RESILIENCE AT WORK PAGE i 11072$ $$FM 12-16-04 11:43:14 PS This page intentionally left blank RESILIENCE AT WORK HOW TO SUCCEED NO MATTER WHAT LIFE THROWS AT YOU Salvatore R. Maddi. to succeed no matter what life throws at you. OUR STRESSFUL TIMES The stress that we meet today comes from various sources. At work we are all subject to the ongoing stress of working with and for