midterm analyze delivery operations of viettel post company

NATIONAL UNIVERSITY OF HO CHI MINH CITY UNIVERSITY OF LAW AND ECONOMICS

MEMBER OF GROUP 6

NAME ID STUDENT Lê Ngọc Gia Yên K214111330 Lê Ngọc Gia Thịnh K214111329

Nguyễn Ngọc Bảo Trân K214110871

Lê Việt Dương K214111969

Ho Chi Minh City, 11" October, 2023

Contents

090 69.4/;/20659) 00115 4 L THEORETICAL BACKGROUND che He 5 1.1 Concept of delivery S€TVIC€ LLL vn HH HH vn xxx ceg 5 1.2 Classification of delivery ím LogISfiCS äCfIVIfI€S coi 5 1.3 The importance of freight forwarding serVviCes coi 6 1.4 Trends and goals of freight forwarding services in the future 7 IL SOME EEATURES ABOUT VIETTEL POST Sen eneees 8 2.1 History of formation and development of Viettel Post 8 2.2 VSIOH ĐT ng n TH TH TH ng TH TH TH HH TH HH HH HH ng 9

2.4 Organizational sfruCfur c1 221111221111 2 1111 * 1111 tá: 10 2.4.1 General orgamizationadl structure 0ƒ Viettel POSF Ă cv 10 2.4.2 Functon oƒeách departmenf and relaqtioHshiD cào ceeeieitetey 12 2.5 Development orientation of the company cc cn chen 13 2.5.1 The Corporation's GO(QÏN à TQ HS ST SH TH TH HT xu 13 2.5.2 Aledium and long-term developDIGH( SÍFQÍCĐV cào chà 13 Ill ANALYSIS OF BUSINESS ACTIVITIES AND CURRENT STATUS OF DELIVERY SERVICES OEF VIETTEL POST COMPANY 14

3.1 Overview of Viettel Post’s delivery L LH nh nh nen ra 14 3.1.1 DomestiC (d@€ÏlVETVW S€FVỈC T.nvHHHH HS HH TH ng KH tk kiệt 14

3.2, Departments related to the delivery process in Viettel Post 16 3.3 Deliyery process in detaiÌ - 111122 v1 2 1H11 1111 H111 kg 18 3.4, Delivery service business resuÏfs - - 112 12 vn nh HH te, 19

KH N2 -.AL⁄ẦẶ 20

h1 2,/ aaố.ằaằ 4 22

Table of figures

FIigure l: General organ1zatlonal structure o£ Viettel Post se eese II FIigure 2: Supply cham o£ Viettel POsf - G1 211221121 11212211151221 118118111111 kg 18 FIigure 3: Business process of Viettel POSf TS SH HS 191111211118 1 nh ưe 19 FIgure 4: Consolidafed assets situation - c1 n2 1 11912111151 111 1111111101 key 20

Lé Ngoc Gia Member - Content: Classification, 100%

SWOT

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overview of company delivery

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Hoang Minh Member - Content: Concept, vison, 100%

solution

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I THEORETICAL BACKGROUND 1.1 Concept of delivery service

A supply chain consists of all parties (manufacturers, suppliers, transporters, warehouses, retailers, and customers) and, within each organization, all the functions involved, directly or indirectly, in fulfilling a customer request (Chopra

and Meindl 2010)

1.2 Classification of delivery in Logistics activities

Freight forwarding is a type of Logistics activity, in which delivery scheduling activities and order management include the following types:

Firstly, by mode of transport forwarding by sea: They use ships to transport goods, which is the most popular mode of transport today in international trade

Secondly, delivery by air: This is a method of delivering import and export goods Use an airplane as a means of transport Usually used for valuable goods of large, small volume, short shelf life or require special storage

Delivery by road - rail: A form of using vehicles Surface transportation transports goods to the land border between two countries

Next, Multimodal transport (MTO): Is a combined mode of transport of many different means of transport, the purpose is to optimize costs and transport time transfer

According to business operations, including pure delivery and general forwarding About pure delivery which includes only the sending of goods or receiving incoming goods And about general forwarding is a freight forwarding activity including all activities such as loading and unloading, storage, transportation, etc

1.3 The importance of freight forwarding services

In the modern era, when the world becomes increasingly connected and globalized, the importance of freight forwarding services cannot be overlooked This service is not simply about moving goods from point A to point B but also plays a decisive role in the development of many industries and international trade The manufacturing strategy literature has identified a number of manufacturing- related dimensions on which firms may compete These competitive dimensions, which have been labeled “competitive priorities” in the literature, can include cost, quality, flexibility, and delivery performance among others (Corbett, C and Van Wassenhove, L, 1993) From a strategy perspective, these competitive priorities can be viewed as the objectives of the firm’s manufacturing strategy From here it can be seen that to be successful in the modern world, understanding and using this service effectively is indispensable

First, freight forwarding services help optimize the delivery process, from choosing the appropriate means of transportation such as road, sea, or air to route optimization and cost management fee Thanks to their in-depth understanding of the transportation industry, forwarding professionals are able to make smart decisions to save time and resources This not only helps businesses reduce their workload but also creates favorable conditions for sustainable development

(Stock, G N., Greis, N P., & Kasarda, J D, 1998) delivering products to customers quickly can offer a number of competitive advantages, and there are many firms for which delivery speed is crucial to success Increasingly, time is becoming important to customers The other dimension of delivery performance is delivery reliability, or the capability to deliver the product to the customer on time, when it is promised Freight forwarding services play an important role in maintaining continuity in the supply chain Delivery times and flexibility in the distribution process play a decisive role in meeting customer needs and maintaining their satisfaction A late or off-time delivery can impact your business and your chances of losing customers

Thirdly, not only does it help optimize, delivery services also ensure the safety and protection of goods throughout the transportation process With the use of safety standards and protective measures for different types of goods, the risk of damage or loss of goods is minimized This is not only an economic benefit but also ensures the brand and reputation of the business Customers have more confidence in the safe and on-time delivery of goods

Fourly, freight forwarding services also help promote international trade Thanks to a large international network and understanding of different markets and countries, businesses can expand their markets and create opportunities to export and import goods This promotes economic development both domestically and internationally

Finally, freight forwarding services provide the ability to track and trace goods in real time Thanks to advanced technology, customers and businesses can know the location and status of goods anytime, anywhere This provides transparency in the delivery process and helps deal with issues quickly and effectively

1.4 Trends and goals of freight forwarding services in the future

Trends: Four key trends that were triggered by digitalization are going to shape the future of international transportation:

Technology — new tools as an opportunity and enabler

Digitalization in the context of logistics means how whole domains are restructured around digital communication and media infrastructures transmitting information digitally (Brennen and Kreiss 2014) — as opposed to digitization, which simply means transferrmg analog information into a digital one, such as scanning a document and storing it in a digital form

Specialization — focus on strengths in the face of transparency

Capability-based specialization will be based on specific abilities a logistics supplier has, of which many are asset based Cargo does require physical movement

and transparency through digitalization, as well as easier integration with customers through digital interfaces, yielding an opportunity for those parties moving up the value chain and selling directly to their customers, while the arbitrageur without the actual capability will not be able to survive (Abrahamsson 2016) This effect is lastly the reason why digitalization has moved slowly in the logistics industry so far, as many business models are still based on information arbitrage and have no impetus to change

Omnichannel — the selling and buying through a multitude of channels

The sales channels for logistics services, which used to be mainly personal and either in the country of origin or destination, are now changing and increasingly becoming more diverse Virtualization — internationalization, global expansion, and interaction

Il SOME FEATURES ABOUT VIETTEL POST 2.1 History of formation and development of Viettel Post

1/7/1997: The press distribution center, the predecessor of Viettel Post, was established with | post office and 5 employees

1997-2000: Provide express delivery service Hanoi - Ho Chi Minh City and receive a certificate to open an international delivery network

2001-2005: Develop delivery network in 63 provinces/cities 2006-2008: Commercial business throughout the domestic network 2009-2012: Apply management software to most stages of the delivery process Established branch in Cambodia

2013-2016: Wide network: 4 member companies with 860 post offices, 1200 stores and more than 9000 employees

2017-Current: Launching many applications and integrated technologies marking a transformation in the 4.0 era

2.2 Vision

Viettel Post hopes to become a high-tech logistics company, among the top 5 enterprises in Vietnam by 2025 Viettel Post's strategy is to develop a multi-service business, bring services closer to customers for both domestic and international markets, and at the same time affirm that a business fulfills its obligations to plus co, social responsibility

With Viettel Post, it is sustainable development Viettel Post is the enterprise with the highest growth rate in the postal sector, always pioneering in the application of advanced and modem technology in the era of technology No 4.0

With a long-term vision and a sustainable development perspective, Viettel Post always focuses on technology investment in the delivery sector In addition, Viettel Post always creates a professional and modem working environment, maximizing the right to work, dedicate, develop and honor employees and the harmonious combination between the interests of business business with the benefits of officials and employees

2.3 Mission

Viettel Post with the mission of accompanying Vietnamese goods everywhere: With outstanding capacity and the positioning "Fastest - Most Reliable", Viettel Post provides a variety of domestic and international services to meet all transportation needs Shipping and delivery: Express delivery of goods and documents; Express delivery, timed delivery; E-commerce delivery; Delivery Save on goods; International delivery to more than 200 countries

With branches in 63 provinces and cities in Vietnam, and an extensive transportation network to more than 200 countries and territories, Viettel Post is ready to accompany you on every transfer journey

Viettel Post understands that, when customers use the service, it means that customers trust Viettel Post with the task of entrusting their hearts, efforts and

emotions Therefore, Viettel Post always tries to provide the best and fastest services, providing the closest and most timely customer support

With the desire to improve service quality and promote Vietnamese culture, Viettel Post always strives to transport Vietnamese goods everywhere with a dedicated heart, ensuring each order is delivered quickly, safely, intact the efforts and emotions of the sender to the recipient, while spreading the beauty of Vietnam - from within the country and reaching out internationally

2.4 Organizational structure

2.4.1 General organizational structure of Viettel Post

Viettel Post operates according to a governance model including: General Meeting of Shareholders, Board of Management, and Board of Supervisors and General Director

According to Annual report of Viettel Post in 2022 (ViettelPost, Bao cao tai chinh nam 2022, 2023), management apparatus structure in 2022 is as follows

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Figure 1: General organizational structure of Viettel Post

This organizational structure shows the hierarchy and relationships between departments and units within Viettel Post Agencies and departments are organized to perform specific tasks and support the company's business activities

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2.4.2 Function of each department and relationship

General Meeting of Shareholders: As the company's highest-level body, the general meeting of shareholders holds meetings to pass important decisions on the company's strategy and general management The General Meeting of Shareholders includes all shareholders (or representatives of shareholders) with voting rights of the Corporation This is the final decision-making body and directs the Board of Directors and the Board of General Directors

Board of Management: The Board of Directors is responsible for implementing the decisions of the General Meeting of Shareholders and managing the company's daily activities The Board of Directors provides guidance to the Board of Directors and other departments within the company

Board of General Directors: Support the Board of Directors and the Board of General Directors in performing the company's daily management and operations tasks This office is a support department and works closely with the Board of Directors and Board of General Directors

Corporation agencies: is the highest level of management in the organization, managing and supervising other units and branches of the Corporation This department ensures consensus and cooperation between units and branches The Board of Supervisor ensures compliance with regulations and laws related to the company's operations and performs inspection and supervision of financial content and business operations

The subordinate units: Each affiliated unit performs specific tasks such as fulfillment business, information technology, delivery business, delivery operations, and customer service These units are closely related to the Board of Directors and may need to cooperate with other departments to carry out their duties

The dependent accounting block: Provides supporting accounting services to units within the organization, such as financial management, labor organization, legal, and marketing-communications This block supports and provides information to other units in the company to ensure smooth operations

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