internship place hanoi open tourism trade and investment joint stock company

TRƯỜNG ĐẠI HỌC THÀNH ĐÔKHOA DU LỊCH – NGOẠI NGỮ INTERNSHIP REPORTModule: Travel Agency Student’ name: MÙI THỊ HỒNG HẠNH Code: 1900343 Class: D112 Major: English Linguistic Cohort: 11 Ins

TRƯỜNG ĐẠI HỌC THÀNH ĐÔKHOA DU LỊCH – NGOẠI NGỮ

INTERNSHIP REPORT

Module: Travel Agency

Student’ name: MÙI THỊ HỒNG HẠNH Code: 1900343

Class: D112 Major: English Linguistic Cohort: 11

Instructor: NGUYỄN TUẤN NINH Internship time: From 14/11/2022 to 08/01/2023

Internship place: HANOI OPEN TOURISM TRADE AND INVESTMENT JOINT STOCK COMPANY

HÀ NỘI, NĂM 2022

The past two-month internship at HaNoi Open Tourism TradeAnd Investment Joint Stock Company has helped me gainvaluable lessons and opportunities to experience future work inmy major More importantly, internship is a time for students totry their hand at work, orient their future career and gain moreconfidence when encountering the real environment First of all,I would like to express my sincere thanks and deep gratitude tothe teachers of Thanh Do University, during the three years ofstudying and training at the school, so that I have a solidluggage as a foundation to used during practice.

I would also like to express my sincere thanks to the Boardof Directors of HaNoi Open Tourism Trade And Investment JointStock Company, you have created all favorable conditions forme to practice at the company, have practical contact, listen tome and answered my questions, helping me to complete myinternship and practical experience.

During the internship and in the process of making thereport, it is inevitable that mistakes will be made I look forwardto receiving comments from the instructors and the company'sBoard of Directors so that the article can be completed andproperly reflected more practical in order to improveknowledge, serve well for practical work in the future.

I sincerely thank!

It can be said that in the past years, along with the trend of market economy, Vietnam's economy has developed strongly, and Vietnam's position has been enhanced in the international arena The tourism industry has become one of the official service economic sectors that contribute to the country's economic growth In which, the appearance of many domestic and international travel companies has brought a good signal tothis fledgling economic sector.In particular, every year it has attracted millions of international visitors to Vietnam, generating huge foreign currency revenue.

Facing the strong development trend of this "smokeless industry", many organizations and investors have seized the opportunity to open companies, centers, enterprises, tourismservices business HaNoi Open Tourism Trade And Investment Company is also one of them, although it is under competition from large, established, more experienced companies, all employees in the company are people who are passionate about the profession, always innovating and creating, so that the company now has a high position in the hearts of tourists and has a foothold in the tourism market in Vietnam and the region.

With the interest of Thanh Do University and the Faculty ofTourism - Foreign Languages, organized for students to practiceat the end of the course, I chose HaNoi Open Tourism Trade AndInvestment Company as the internship location Through myinternship at the company, I worked at the Sales Onlinedepartment This is a very valuable opportunity for me to learnmore practical knowledge and get in touch with the businessenvironment, helping me to acquire a lot of good skills to carryin life.

CHAPTER 1: GENERAL INFORMATION ON INTERNSHIPPLACE

1.1 Location, foundation and development1.1.1 Company name and location:-Name: HANOI OPEN TOURISM TRADE AND

INVESTMENT JOINT STOCK COMPANY.

-Address: 18B/165 Cau Giay Street, Dich Vong Ward, Cau

Giay District, Hanoi City, Vietnam.

-Hotline: 024.3912.0000 - 0904.988.377-Email: info@hanoiopentour.vn

1.1.2 Foundation and development:

- Hanoi Open Trade and Tourism Investment Joint Stock Company was established in early 2008 and was created and developed by experienced leaders, professional and creative working style with business activities The original

business was organizing travel programs for foreign tourists to visit Vietnam

- Up to now, through the process of construction and continuous development, Hanoi Open Tourism has becomeone of the leading prestigious travel agencies in the field of tourism, always trusted and supported by partners and customers

- With the motto "Continuous innovation" and the policy of diversifying products and ensuring the fulfillment of its commitments, Hanoi Open Tourism not only focuses on improving service quality in depth.

- Currently, our business areas are increasingly expanding: domestic and foreign travel business, providing air tickets, renting new passenger cars from 4-45 seats,

accommodation services – resort, restaurant service, office for rent, event organization (MICE) and tourism communication, etc.

- Currently, Hanoi Open Tourism has been and continues to build a system of transaction offices in Sapa, Ho Chi Minh City and a network of agents in many provinces and cities of the country with the goal of "becoming a service provider best tourism for tourists” and at the same time affirms to be the leading brand in terms of quality and professional service style

- In addition to being known by customers as a reputable and conscientious business, we are also known by partnersas a Group Tour Club brand in the mission of being the leader in organizing odd-coupled tours for the joint tour alliance in Vietnam.

- Our company has taken the name Hanoi Open Tourism with the desire to preserve and continue to promote the inherent precious cultural traditions, and at the same time,towards human civilization, affirming to be the first travel company pioneer in offering new and unique tour discovery programs, routes, as well as breakthroughs in tourism service organization.

1.2 Organizational structure:

- Similar to other travel companies, Hanoi Open Tourism alsohas an organizational structure that ensures high flexibilityand effective operation with the most reasonable and optimal scale, all difficult mistakes in business must be overcome promptly The departments have a link to support each other to achieve the set goals Direct management method The Director manages the entire operation of the company with a timely adjustment plan and functional departments under the direct direction of the director This management relationship has the advantage of being compact in terms of information organization, ensuring a smooth flow, the path of information is short, so the error of information is not large, suitable for the one-man-leader regime Tasks are prescribed according to the principle of democratic centralism in management This structure ensures resources to address key issues The organizational structure is shown in the following diagram:

a Organizational chart.

Vice Director

b Functions and duties of the departments:

 Director: Incharge and makes all decisions; plans

personnel and revenue for the Department; and develops long – term plans for the company.

 Vice Director: Assist the Director in managing and

operating activities of the company or enterprise as assigned by the Director In addition, actively develop and implement assigned tasks, take responsibility before the Director for the results of operations Set goals and policiesfor departmental management.

Human resource management: The job of a Deputy Director

includes assigning, arranging personnel, urging and managing resources in accordance with the company's

Sale DepartmentExecutive Office

Outbound

regulations In addition, training, evaluating and rewardingemployees, participating in interviews and training new employees Lead and develop human resources to meet their requirements, functions and tasks

 Accounting Department: The accounting department is

responsible for recording and reporting the cash flow transactions of company This department has some key roles and responsibilities, including accounts receivable, accounts payable, payroll, financial reporting, and maintaining financial controls.

 Executive office: Build the works as well as run all the

works in a tour It is the place where quality and unique tour products are produced.

 Tour guide: As the transmitter of information, directly

contact and serve guests in all tourism activities, and promote the brand image of national tourism for businesses and localities.

 Visa Department: Assume responsibility for compiling the

documents required to apply for a visa for groups and individuals.

Work directly with the consulate on the issues of supplementing documents and receiving visas for the company.

 Front desk department:

- Be the face of the company that has the function of welcoming guests.

- Answer directly the questions of guests about the tourprogram, necessary documents to apply for a visa,…

 Sale Department: This is the room that plays an

important role in the company's business activities The sales department has the function of market research, business strategy planning, propaganda to attract tourists to the company Contact with customers, find out

customers needs Consulting, introducing Tours, consulting Visa, air tickets, Coordinating with the executive

department to do Visa procedures and services in the tour for customers

1.3. Overview on internship position:

-Internship position: Sale tour

Sale tour is the sale of travel products to customers inneed The detailed work is shown in the followingtable:

Mining, searchingsource of new customers.

- Search and expand potentialcustomer sources by going to themarket or contacting vianetwork, phone, fax, email, etc.to ensure maximum access topotential customers in thetourism market assignment.Mining, searching source of newcustomers

- Introduce new travel servicesthat the company is applyingsuch as travel programs, airlinetickets, car rental to agenciesunits, new customers, in order

to convince customers use thecompany's services

- Collect information related tocustomers such as address,contact information, customerneeds Responsible for theeffectiveness in exploitingcustomer resources in theassigned area, including salesnumber, revenue and loyalty Support to take

care of oldcustomers.

- Responsible for keeping in touch with the company's loyal old customers to promote the brand,learn the needs of customers and sell products and services

- Contact customers to promptly update information about serviceprices, promotions for

- Consulting, negotiating and persuading old customers to use the company's services

- Periodically gratitude to regularcustomers (calling to inquire,wishing birthday, wishing Tetholidays, giving promotionalgifts, .) under the direction ofthe Board of Directors to retainloyal customers

Develop travelprograms and

- Collect information related to thedevelopment of travel programs

directly adviseand sell tours tocustomers.

such as customer needs.information about the route,local history and customs,mandatory regulations there,

- Receiving information and needsof customers row.

- Provide consultation onappropriate services, and flexiblychange a few points to meet theneeds and desires of customers,ensuring successful negotiations.

- Coordinate with Admin to buildand design new travel programswhen needed and assigned

- Daily contact and directly selltours to guests

- Receive and resolve arisingsituations in a timely manner inthe area in charge within thescope of authority

- Responsible for personal sales inthe assigned travel market

- Well implement the businessplan set by the Chief - Group orHead of Department entrusting.Other work - Proposing initiatives and

measures to maximize customer resources

- Periodically report the work to

the management board the company

- Support with operator handling administrative documents, tour minutes

- Support other teams in the department or other

departments to accomplish goalsbusiness when required

- Perform other tasks as assigned work of superiors.

CHAPTER 2: INTERNSHIP TIME2.1 Reasons for choosing internship place:

- Firstly, Hanoi Open Tourism Company was established in2008 and it has been operating and developing for 15years so far, so they have a lot of experience in trainingand supporting students.

- Secondly, this company has a simple and effectiveorganizational structure, so you will avoid someunnecessary troubles.

- Thirdly, here I will learn and practice in accordance withmy major, interact and work with experienced,enthusiastic and dynamic staff.

- Fourthly, this is a place suitable for my ability, it does notmake me exhausted and too pressured.

- Finally, the employees in the company are very friendlyand always support each other, which helps me quicklyintegrate and adapt to the new working environment.

2.2 Internship Content:

Weeks Work content Implementationmethods

1st week(14 –20/11)

Learn the Northern Tours: know the Northern tourist routes and memorize them.

Observe, take notesand memorize.

2nd week(21 –27/11)

Sale tour: Write content, post selling tours on social networks Learn how to write a content that attracts readers.

Observe, take notesand memorize.

3rd week(28/11 –

Sale tour: Learn how to consult and take care of customers.

Observe, take notesand memorize.

4th week(05 –11/12)

Sale tour: Consulting, customer care online through marketing channels on social networks Learn how to communicate with customers, how to talk

Observe, take notesand memorize.

on the phone.

5th week(12 –18/12)

Sale tour: Consulting, customer care online through marketing channels on social networks Learn how to communicate with customers, how to talk on the phone.

Observe, take notesand memorize.

6th week(19 –25/12)

Sale tour: Consulting, customer care online through marketing channels on social networks Learn how to communicate with customers, how to talk on the phone.

Observe, take notesand memorize.

7th week(26/12 –

Sale tour: Consulting, customer care online through marketing channels on social networks Learn how to communicate with customers, how to talk on the phone.

Observe, take notesand memorize.

8th week Sale tour: Consulting, Observe, take notes

(02 –08/01)

customer care online through marketing channels on social networks Learn how to communicate with customers, how to talk on the phone.

Open Tourism company is about 30 programs, mainly ecotourism programs and historical - cultural programs:

11 Hanoi City tour 1day

12 Hương Pagoda – Huong Tich Cave 1day

13 Tam Chúc Pagoda – Dia Tang Phi Lai Pagoda 1day14 Yen Tu – Ba Vang Pagoda 1day

15 Bai Dinh Pagoda – Trang An 1day

16 Bai Dinh Pagoda – Trang An – Mua Cave 1day

17 Ninh Binh 2days – 1night (Hoa Lu – Tam Coc – Bai DinhPagoda – Trang An)

18 Ha Long Bay – Titop – Luon Cave 1day19 Ha Long Bay – Ha Long City 2days – 1night20 Ha Long Bay – Ha Long City 3days – 2nights21 Ban Gioc Waterfall 3days – 2nights

22 Na Hang – Khuoi Nhi Waterfall 2days – 1night23 Na Hang – Hong Thai 2days – 1night

3.1.2 Quality of personnel:

- As of January 1, 2023, the total number of employees of the Company is: 30 people In which: Male 18 people, Female 12 people.