course name business information systems and processes

By using the online operating system, delivery and payment support, HotShoes make it easier for users to have a preview about products and easier to buy their products.. - Product Manage

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Course Name: Business Information Systems and Processes

Course Code: INS203703

Student full name: Đàm Hồng Nhung — 19071458

Phạm Hà Lê Trinh — 19071091 Bùi Hoàng Thái Vân — 20070999 Hoàng Mạnh Linh — 20070947 Instructor: Lê Duy Tiến

TABLE OF CONTENTS

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a Cenralized managemeni H1 d sSÙIgÌ© DỈC€ Ăn HH kh kế 16

b Push shipping orders right on the SOÍTWOT Ăn kế 16

c Reportrevenue, profii qnd loss Dy eaCh sdÌles ChAHH©Ì, SH 17 Hofshoes Strafegic I[nvesfme ní Decion - - Gà nh TH kg 17 N€Í€TEIC€ Lọ HH HH HH HH TH HT HH TH HH 21

I Introduction

A Purpose of the report

The scientific and technological revolution has brought about drastic changes to the world Vietnam is also developing day by day and is alo taking steps on the path of integration into that revolution One of those steps is to apply information technology to economic activities to bring benefits to society in general and the economy in particular

HotShoes is an online business based on processes which are outdated In this research project,

we will conduct a research to analyze and find the right applications for the company's operations

B Introduction

1 History

In 2017, HotShoes was launched in Viet Nam with the orientation of being an e-commerce platform, acting as a social network serving the needs of buying and selling shoes for users By using the online operating system, delivery and payment support, HotShoes make it easier for users to have a preview about products and easier to buy their products

2 Business Model

HotShoes business model is B2C Just buying and selling between the company and customers

3 Advantages and Disadvantages

a Advantages

- HotShoes orders shoes from US UK so the quality of the products is always good

- Gain more profit because they do not have to rent a place

- Have their own shipper so customers do not have to worry about late delivery

- Do not need to be in stock for immediate sale, when the customers need, HotShoes can order

later

b Disadvantages

- Sometimes HotShoes company easily gets scam, or ghost order

- Customers can not try on shoes

- Scarcely, HotShoes has late order lead to customer dissatisfaction

4 Problems

Currently, to operate and control orders, HotShoes company uses excel But when they have more orders, using excel seem not enough for them HotShoes has the disorder orders, and it’s

hard to control the income Sometimes they have the wrong order, resulting in the loss of

- Automated Service

CUSTOMER SEGMENTS

Key activities:

- Business Development and Commercial: Be involved in the pursuit of strategic opportunities

by developing relationships and expanding partnerships

- Operations: Walk alongside buyers starting from the search for a product, to the moment the buyer receives the product

- Product Management: Take order the influential products in the market for customers

- Marketing: Conceptualize and implement go-to-market activities to achieve increased usage and visibility

- Business Intelligence: Build data and conduct data analysis to solve business-related issues

Key resource:

- Human resource: Number of employees: 10

- Products order are from popular and hot shoes brand: Nike, Adidas,

- Data platform is a necessary infrastructure to develop the Business Intelligence activities of Shopee Vietnam

Value propositions:

- Helping customers choose quality products at the right price

- Publicly and transparently purchased and sold, warranty and return policy, support delivery and

- HotShoes website is a website that sells shoes of major brands from the US UK When ordering

on the website, the customer contacted the company directly through the automated messaging system and had a staff member on duty to give suggestions and close orders for customers

- The model of HotShoes is B2C Marketplace - buying and selling process between our company and customers

- HotShoes has page on Facebook and Instagram, therefore customers can order by message them on both social media and do not need to check on the website

Customer Segments:

- Business/Seller: Operate as a small company in e-commerce platform

- Buyers: purchase products listed on our website

- HotShoes makes money from selling products, fulfillment services and payment fees

Il Describe your company’s functional areas and its business processes

One of the reasons for separating business operations into functional areas is to allow each to operate within its area of expertise, thus building efficiency and effectiveness across the business

as a whole The key functional areas of a business are the following:

The primary role of managers in business is to supervise other people’s performance

Most management activities fall into the following categories:

— Planning: Managers plan by setting long-term goals for the business, as well short-term strategies needed to execute against those goals

— Organizing: Managers are responsible for organizing the operations of a business in the most efficient way, enabling the business to use its resources effectively

— Controllng: A large percentage of a manager’s time is spent controlling the activities withn the busmess to ensure that it’s on track to achieve its goals When people or

processes stray from the path, managers are often the first ones to notice and take corrective action

— Leading: Mamgers serve as leaders for the organization, in practical as well as symbolic ways The manager may lead work teams or groups through a new process or the development of anew product The manager may ako be seen as the leader of the organization when it interacts with the community, customers, and suppliers

— Marketing consists of all that a company does to identify customers’ needs and design

products and services that meet those needs The marketing function also includes promoting goods and services, determining how the goods and services will be delivered, and developing a pricing strategy to capture market share while remaining competitive

In day’s technology-driven business environment, marketing is also responsible for building and overseeing a company’s Internet presence (e.g., the company Web site,

blogs, social media campaigns, etc.) Today, social media marketing is one of the fastest growing sectors within the marketing function

Accounting

— Accountants provide managers with information needed to make decisions about the allocation of company resources This area is ultimately responsible for accurately representing the financial transactions of a business to internal and external parties, government agencies, and owners/investors Financial Accountants are primarily responsible for the preparation of financial statements to help entities both inside and outside the organization assess the financial strength of the company Managerial

accountants provide information regarding costs, budgets, asset allocation, and performance appraisal for internal use by management for the purpose of decision- making

Finance

— Although related to accounting, the finance function involves planning for, obtaining, and

managing a company’s funds Finance managers plan for both short- and long-term

financial capital needs and analyze the impact that borrowing will have on the financial

well-bemg of the business A company’s finance department answers questions about

how funds should be raised (loans vs stocks), the long-term cost of borrowing funds, and the implications of financing decisions for the long-term health of the business

Business Process Diagram:

| Creat Note and Display Order | Yes

Sse Software Record Revenue Information

*

Assistant Cancel Receive Refund

Orders

—bI Package 6 Delivery Center send.Jo

When they receive the notification, they will contmue to decide to confirm the order or not If they re-think and decide not to buy the product any more, they can press the button to Cancel the order Conversely, they will continue the order buy confirm “Yes”, and the product will

automatically add to cart then give the customer the payment method

At this section, the Customer Support will assemble the orders of customers’s information such

as: ID, address, package and deliver the product to Delivery Center

The Delivery Center will receive the product and they will entrust to their Shipper to deliver it If the product is failed to delivered for some times or deliver process have some troubles, the order

will be cancel, the product will be returned to shop and it will be refunded If the deliver process

is success, the Sale Software will create a note for both seller and customer and will record the

revenue

IV Information systems/Software aim to use to manage

Information systems are being used to support online selling/services activities

Management information systems is the study of people, devices, and processes that collect, analyze, evaluate, and distribute accurate information to decision makers in an organization Many people think that MIS is similar to Information Technology or computer science, but that

is not the case MIS focuses on designing, administering and operating information systems, analyzing data, connecting stakeholders in organizations and businesses with information technology experts, as well as knowing how to do this, how to make your business more efficient and competitive

Hot Shoes store information system:

A Key features of sales management software Sapo

Hot Shoes aim to use Sapo to manage company’s information because Sapo ts one of the sales

process management software chosen by many units Sapo helps to increase orders and optimize sales performance 3 times more effectively than the old way

a Close orders quickly and increase revenue by 30%:

e With just afew steps, customers can connect Sapo and Shopee products together Any edits to the price of products on Sapo will be automatically updated to Shope and vice

versa

e Sellers can synchronously manage inventory, every time an order arises on HotShoes, the inventory in Sapo will be automatically and accurately deducted in a timely manner Help customer simple inventory, easily grasp the quantity of inventory

« Sapo sales management software also supports HotShoes SEO standards, integrates keyword research tools to bring the products to the top of search, and reaches many

customers.

To save time for the seller, the company can also copy the product Retrieving data from Sapo, products on the store and entering the available product links will help upload products to the platforms 5 times faster

b Smooth operation and save 50% of time:

For warehouse checking, clear finance: Expenses arising from selling goods on the floor such as shipping fees, retum fees, at Sapo software will be aggregated and check directly with the floor, helping the seller to know the quantity of goods in stock, financial accurately

Accurate management of goods: Sellers will not have to worry when the e-commerce floor has not yet updated the status of the refinded order Sapo order management software helps HotShoes control goods more accurately and save time

Auto-reply to reviews: Sellers can script an automatic response when there are customer reviews on HotShoes Depending on the review, make a suitable scenario, so that the company will not miss the review and promptly respond to the customer's bad review Effective multi-platform chat application: Especially for sellers doing business on many floors and many stalls, Sapo's completely free chat and message management application helps to improve the efficiency of closmg orders, without missing out Centralized messaging and management in one place

c Detailed sales reports on the floor:

Revenue, profit and loss reports: Sales on HotShoes are instantly updated by the software, HotShoes just need to see profits by product, time and track revenue sales by day, grasp profit and loss to adjust sales policy accordingly

Report the number of orders: Not only can see the sales revenue on Sapo, the seller can also query and statistics the number of orders according to the desired time period Track

the status of all orders

Compare business performance: The detailed reporting system of Sapo management software helps sellers easily compare revenue and order quantity on HotShoes store thereby helping sellers to increase sales more effective sales plan

d Advantages