(TIỂU LUẬN) ISYS2109B– business information systems alternative technological tools with features that can be adopted for online learning

ISYS2109B– BUSINESS INFORMATION SYSTEMS ASSESSMENT – BUSINESS ANALYSIS REPORT Group Member Vu Duc Huy – s3891599 Dang Le Minh Hieu – s3883626 Lecturer Class Word Count Lim Tai Nghia – s3892033 Lam Gia Thanh – s3886857 Le Tung Lam – s3715161 Huy Nguyen Phan Anh Wednesday 11:30 a.m 3100 words 28, 2021 RMIT SAIGON SOUTH CAMPUS ISYS2109B– Business Information Systems Table of Contents I INTRODUCTION II ANALYSIS Thoughts on satisfactory learning experience for online learning 2 Key factors that influence the satisfactory learning experience of online learners 3 Alternative technological tools with features that can be adopted for online learning .4 III RECOMMENDATION Edmodo .7 Kahoot! .7 Khan Academy IV CONCLUSION .11 V REFERENCE 12 P a g e | 18 ISYS2109B– Business Information Systems I INTRODUCTION Traditional classes have always been considered as one of the most effective ways of teaching and learning in a person’s academic life However, with the development of technology, eLearning (or online learning) appeared and became an alternative for education and teaching methods Many universities worldwide have applied this as an official teaching method (El- Seoud et al, 2014) Since the outbreak of COVID-19 in late 2019, education remains to be one of those fields that are affected the most As a result, eLearning has become the fundamental way for schools and universities to continue their teachings and is widely acknowledged by both teachers and students Many schools and universities, including RMIT, are utilizing technological tools to provide online platforms for classes as well as different purposes like communication and presentation This report aims to define and understand the learners' satisfaction with online learning and provide online learning ideas based on the given technological tools II ANALYSIS Thoughts on satisfactory learning experience for online learning Online learning has provided schools and students with massive benefits Firstly, eLearning provides students with a more convenient experience because it can be accessed easily anywhere and anytime with an internet connection (Priyanka 2020) This not only avoids time consumption for traveling, but it can also provide a more well-organized learning experience for students to study within their schedules Secondly, it is not costly and one of the safest methods to keep up with the academic progress since schools are prohibited during the pandemic (OECD 2020) Studying online also avoids face-to-face connections and therefore provides a safer learning environment for the school during the pandemic Lastly, online learning will let students have a chance to study new technical skills that are required for online learning (Miller 2019) These technical skills, such as using Excel and PowerPoint, are essential for not only school assignments but also future work For these reasons, the demand for improving and applying more online classes to the schooling system is increasing nowadays, especially in Vietnam and the current COVID-19 P a g e | 18 ISYS2109B– Business Information Systems Key factors that influence the satisfactory learning experience of online learners Due to the global pandemic, web-based instructions have been utilized more broadly than ever before to serve educational purposes Online learning has revolutionized the education system and provided incredible opportunities for everyone who wishes to learn something new and soon it will become the best solution for contemporary education (Stephanie 2016) As a result, if an instructor wants their students to use the E-learning well, the business owner must identify key elements that impact student satisfaction with online learning Firstly, flexibility is the most recognizable factor Students may learn online at any time or from any location with access to the internet By allowing individuals to approach geographically and delivering the new learning platform for students, web-based education provides individuals with greater flexibility and various learning options (Wu 2016) Online learning only needs technological gadgets such as tablets, computers, or even a smartphone to study instead of facilities in a traditional classroom If you want to complete a learning program in another country, e-learning is the ideal approach even if your country is 1000 kilometers away In addition, learning websites are often described as distant education that eliminates time and space constraints (George et.al, 2021) Students may access online classes at any time, whether it is midnight or early in the morning Besides, some people can still get an education degree while having a job Furthermore, online learning allows professors and learners to record lectures to review anytime and keep track of their students’ contributions throughout the learning progress Secondly, interaction is also a crucial component that influences learners' satisfaction Through a learning network model, E-learning liberates interactions between learners and instructors or learners from the constraints of time and geography (Harsasi & Sutawijaya 2018) Consequently, it is considered as a variable in the Perception Scale for Online Courses (Demir Kaymak & Horzum 2013) A good online lecture cannot be one-way communication, it must include at least two individuals for interaction to fully absorb the lecture and interact with the other person During the learning process, interaction can also create a good atmosphere where students are fostered to achieve greater intellectual success through effective learning (Qais 2013) Collaboration with instructors is very critical for students to help them comprehend the course and avoid boredom Moreover, online interaction can occur in many forms, including P a g e | 18 ISYS2109B– Business Information Systems engagement with the teacher, interaction with peers, or interaction with the course content (Moore 1993, cited in Kumar, Saxena and Baber 2021), such as text, presentation, case study, simulation, discussion forum or assignment E-content is considered to be helpful when it can shift the students’ perspective and improve their comprehension The third factor that influences satisfactory online learning is the course design Basuony et al (2020) stated that there is a statistical significance for course design on learning, satisfaction, and outcomes It is also mentioned in Gopal, Singh & Aggarwal (2021) that effective course design will increase satisfaction, as well as improving the performance through learners’ knowledge and skills It also leads to high acceptance of e-learning systems by students, which is mandatory during COVID-19, to keep up with their courses On the other hand, if the online course design is not well-organized, it may lead to the lower usage of teachers and students on e-learning systems (Almaiah & Almulhem 2018) The course management, assessment in Learning Management Systems (LMS), and robustness of the online learning platforms can also have a dispensable impact on the quality and satisfaction of online learning for students (Jiang, Islam & Gu 2021) A good course design should have five elements of usability: learnability, memorability, efficiency of use, error handling, and subject satisfaction Khan Academy is a good example with the well-designed background, courses, and explanation videos for concepts and badges to recognize the effort of users to complete the assignments or challenges, which creates huge motivation For classes, it has a dashboard for teachers to be continuously updated about their students' performance (Khan Academy n.d.) Alternative technological tools with features that can be adopted for online learning To help students have a satisfactory online learning experience, suitable technological tools must be adopted and used efficiently, including the Learning Management Systems, Communication Tools and Presentation Tools Learning Management System (LMS) is software typically designed for and helps educational institutions administer and distribute their courses or training programs through digital platforms The importance of choosing the right LMS is most pronounced since the outbreak of COVID-19 P a g e | 18 ISYS2109B– Business Information Systems and Canvas, out of competition from other LMSs, is trusted by thousands of universities worldwide (Kelly & Jimmy 2021) thanks to its following advantages Canvas LMS covers all aspects of the online learning process with many features and intuitive user interface design Course instructors can utilize Modules, Discussion, and Assignment tabs to share digital learning materials with learners, and the clutter-free UI design of these tabs can help students stay focused Other tabs such as Collaborations, Conferences, and Groups facilitate the online communication between learners and instructors during lock-down One of the most important features that sets Canvas LMS apart is its grading tools: the integration of Rubric Evaluation and Turn-it-in Submission These allow instructors to thoroughly access students’ performance and give insightful feedback Course coordinators can get the big picture of how students perform via the Canvas Analytics tool, and continue to modify course and assignment structure so that students can best achieve the learning outcomes (Mpungose & Khoza 2020) As for students, this grading system also makes it easier to grasp the key requirements of each assessment and identify the fields they need to improve To-do List which appears on a student's homepage can act as a calendar tool for students to keep track of coming-up assignments or meetings The Announcement tab helps students stay up-to-date with important updates or assignment notices for courses Additionally, students can customize their profile page and look up others’ profiles for community building Despite being a capable online learning platform, studies have shown that Canvas LMS poses serious data security concerns since most user data is directly shared with Amazon Web Services servers (Marachi & Quill 2020) For Communication Tools, Microsoft Teams (or Teams) would be a good choice for online learning Teams was first launched in November 2016 as a part of Office 365, the cloud-based service developed by Microsoft (Sherweb, 2021) It is a collaborative application supporting your team to hold conversations in one place (Microsoft, n.d.) First of all, the main function of Teams is Teams, consisting of channels created by topics, departments, or just for fun (Microsoft, n.d.) Moreover, the conversation feature within the channel provides a platform for participants to discuss their topics, share files, as well as plan for a meeting in the calendar The tab features on every channel act as a tool that links to the conversation where members of the channel discussed, to files tab where all of the shared documents are stored, or to other apps in the cloudbased service Besides platforms, Teams also provides a place for communication between users P a g e | 18 ISYS2109B– Business Information Systems through channels This makes the users’ connection within Teams easier and more efficient by minimizing the email threads (Microsoft 2017) Last but not least, the most essential feature of Teams is Meetings, which is extremely beneficial for online learning It is where an appropriately secured class can be quickly created by lecturers and direct to students easily Furthermore, Meetings provide useful tools for online learning as lecturers can share content on their devices as well as recording the meeting which is helpful for after-class revision However, Teams may have some possible drawbacks such as poor network conditions that might affect the connection to the app or a negative impact on student attendance as they depend on reviewing the record PowerPoint is one of the most popular Presentation Tools that can be utilized for online learning With PowerPoint, people can create from the easiest slides for pupils to professional slides for higher education or business Many features can appear in one slide: texts, images, or videos while the background can be chosen through the Design tab or from the Internet Furthermore, Sound and Animation effects can be added to make the slides more attractive for the audience There are other options such as SmartArt if the teachers want to create a professional diagram, and Slide Master if they need to add a logo in every slide According to Cornwell (2014), the students prefer lectures with PowerPoint slides to ones that not have and give higher ratings to the lecturers Northern Illinois University Center for Innovative Teaching and Learning (2020) mentions that PowerPoint offers effective ways for teachers to enhance instruction and lesson contents when used and designed appropriately, especially in COVID-19, when almost all classes are organized online Hadiyanti and Widya (2018) argued that PowerPoint can aid teachers and students in a learning-teaching process After all, utilizing PowerPoint for teaching and learning is not only about the slides, but also the people who create them, which is extremely important in online classes in COVID-19, where the slides and teacher presentation are the only things to keep them focused III RECOMMENDATION Although Canvas LMS, Microsoft Teams and PowerPoint have differentiated elements, they still have drawbacks that affect the online learning experience of teachers and students Therefore, this part will provide innovative and practical recommendations to improve the three factors P a g e | 18 ISYS2109B– Business Information Systems mentioned in the Analysis part: flexibility, interaction, and course design by applying good features of Edmodo, Kahoot, and Khan Academy into Canvas with detailed clarifications Edmodo During the COVID-19 pandemic, all classes, tests, and assignments need to be done online, and flexibility is one of the factors mentioned for students to have a satisfactory online learning experience Edmodo is a free and secure learning platform that helps connect students and teachers It provides different sections with many utilities that support learning and teaching purposes, but with more control and well-organized (Kelsick 2013) Moreover, the flexibility of Edmodo’s multi-platform has made the app to become more popular since Edmodo can be accessible in both Android and IOS, along with the PC platform (Walsh 2013) In 2020, Edmodo was recommended by UNESCO as one of the top apps that provide a decent distance learning experience due to its popularity with over 100 million registered users (NetDragon Websoft Holdings Limited 2020) As mentioned above, having an online platform that provides a great experience and can be accessed easily is one of the most crucial things that a school needs to investigate The platform needs to provide enough privacy and enough functions that can support the students' learning with the required materials for taking homework, assignments, and tests Edmodo with a safe learning management system can provide a secure experience for teachers to give quizzes and tests without having to worry that the students might cheat or use inappropriate tools (Jones 2020) Moreover, Edmodo also gives teachers the ability to share resources such as websites, embedded links, videos that can be used to support the students' learning (Trinca 2020), which can be watched again anytime, anywhere This has created consistency in both theory and visual areas to illustrate the knowledge better and easier to understand By using Edmodo, students can also form different communities and clubs online to balance between learning and entertaining, instead of turning to other platforms such as Microsoft Teams Forming communities not only helps to strengthen students’ communication skills but also generates a safe and active platform for students to share their interests, make new friends and get to express their thoughts without face-to-face interactions This not only is a safe way to communicate, but it is also a new and exciting method to experience during the COVID-19 pandemic P a g e | 18 ISYS2109B– Business Information Systems Kahoot! It was predicted that E-learning would be immensely well-known and will dominate the education industry with cost, time, and convenience advantages However, so far it is not so encouraging (Arun 2013) As discussed in part 2, interaction is important for a successful online education program Therefore, RMIT should provide more features to Canvas to encourage students to use it to accomplish their homework or review the previous chapter Kahoot!, a gamebased education tool, comes highly recommended by us Kahoot! is a free online game-based educational platform where fun learning games or quizzes can be created anytime or anywhere in just a minute It is used by millions of people all over the world for both teachers, students, company employees, and lifelong learners (Kahoot! 2018) According to the study of Wang and Tahir (2020), Kahoot! has 70 million monthly active unique users and is used by 50% of US K-12 students The flexibility is an advantage of Kahoot as the platform can be used in any device from Android to IOS, in any subject and any language (Kahoot! 2018) Moreover, Kahoot! was claimed to positively affect the academic performance, classroom dynamic, students and teachers’ attitude, and student anxiety (Wang & Tahir 2020) Similar to Canvas’ review tool, Kahoot! can be utilized to practice what students have learned in a fun way which encourages more involvement from students than the typical method of preview learning To begin with, instructors need to create a free account on Kahoot!, then they can choose many free public games, modify them as needed, or develop their own Then students must sign in with smartphones, laptops, computers, or tablets and they can select individual mode or team mode Finally, students will input the game pin presented on the educator’s screen The procedure is extremely simple and straightforward According to Boller (2012), “People learn from games, and they will learn more from a game than from other forms of learning”, it is proved that the majority of students are more concerned with gaming than with their study As a result, Kahoot! Is the ideal approach to integrating the two subjects Furthermore, using Kahoot! as a tool in Canvas helps boost RMIT students’ interaction during classes and motivates them to study Aside from improving student-lecturer interaction, Kahoot! Is also flexible without regard to time and place In addition, Kahoot! has an individual mode that can power up student’s independent study, contributing learners to become leaders (Kahoot!, n.d) P a g e | 18 ISYS2109B– Business Information Systems Khan Academy Khan Academy is a non-profit educational organization founded in 2008 by Salman Khan (Khan Academy Help Center n.d) It provides learning resources for all ages and free tools for parents and teachers, (Khan Academy Help Center n.d) It is ranked 10th in the education websites category (similarweb 2021) Teachers utilize Khan Academy as an extra practice tool, an intervention for students who are falling behind compared to their peers, and a credible tool to monitor students’ progress (SRI Education 2014) Kelly and Rutherford (2017) mention that more Khan Academy use has a positive relationship with achievement outcomes improving procedural skills for students Khan Academy is also an easy-to-use e-learning platform with an “aesthetic-pleasing design” (Laura 2021) Figure 1: Course Design on Khan Academy (Khan Academy n.d.) One thing that makes Khan Academy stand out from other e-learning platforms is its colorful badges for recognition It has various kinds of badges like Meteorite, Moon, Earth, Sun, and Black Hole from the easiest to the hardest for different achievements, such as “Post 100 answers that earn 3+ votes” (Ruipérez-Valiente, Munoz-Merino & Kloos 2016) These badges will create the motivation for students to complete the tasks in Khan Academy, which can also be used to improve the course design of Canvas LMS Although there are post-class activities such as revision quizzes or Quizlet to study the concepts, they seem to be not motivative due to the lack of recognition Hence, these colorful badges can be added to the Canvas activities, not only to make the course design more attractive but also to increase the interaction and satisfaction of P a g e | 18 ISYS2109B– Business Information Systems students with the online platform Another change that could be applied to Canvas LMS is the activities panel, which is not attractive for students to join with no recognition Therefore, changing the word “post-class activities” into “post-class challenges” is proposed and having the progress points, such as Mastery points like Khan Academy The final change for course design is more colors into the user interface of Canvas like the way Khan Academy does since color has an important role in “motivating students to learn and profit from their educational experience” It also helps students increase attention, retention, and memory performance, dispensable for a satisfactory online learning experience (Olurinola & Tayo 2015) With the proposed changes in course design, RMIT students will have more motivation and satisfaction when they study on Canvas LMS Figure 2: Course challenge on Khan Academy (Khan Academy n.d.) Figure 3: Mastery Points on Khan Academy (Khan Academy n.d.) P a g e 10 | 18 ISYS2109B– Business Information Systems Figure 4: The use of color in interface design of Khan Academy (Khan Academy n.d.) IV CONCLUSION As the COVID-19 situation continues to evolve, most educational institutions have switched to online schooling to comply with quarantine restrictions With the availability of many technological tools, schools are able to bring satisfactory learning experience to online learning while maintaining the academic success of their distant learners Given the analysis concerning the key contributing factors towards successful online schooling and detailed examination on some available technological tools, it is recommended that RMIT’s Canvas LMS implements the winning features of other tools, namely Edmodo, Kahoot! and Khan Academy to further improve Canvas in terms of flexibility , interaction, and course design, respectively However, there are P a g e 11 | 18 ISYS2109B– Business Information Systems still rooms for further research regarding students’ difficulties on distant learning so that schools can modify their technological tools accordingly to deliver the best possible online learning experience P a g e 12 | 18 ISYS2109B– Business Information Systems V REFERENCE things you should know about Microsoft Team 2021, Sherweb, viewed 24 May 2021, Almaiah, M A & Almulhem, A 2018, ‘A conceptual framework for determining the success factors of e-learning system implementation using Delphi technique’, Journal of Theoretical and Applied Information Technology, vol.96, no.17, pp 5962–5976, viewed 23 May 2021, ResearchGate database Arun, C 2013, Why is e-learning not as popular as expected?, ResearchGate, viewed 28 May 2021, Basuony, M.A.K., EmadEldeen, R., Farghaly, M., El-Bassiouny, N & Mohamed, E.K.A 2021, ‘The factors affecting student satisfaction with online education during the COVID-19 pandemic: an empirical study of an emerging Muslim country’, Journal of Islamic Marketing, vol 12 No 3, pp 631-648, viewed 22 May 2021, Emerald Insight database BEMO, 10 benefits of Microsoft Teams (to make life a whole lot better) 2020, BEMO, 12 June, viewed 24 May 2021, Boller, S 2012, Game based learning: Why does it work?, Bottom-Line Performance, 20 October, viewed 28 May 2021, Cornwell, L 2014, What Is the Impact of PowerPoint Lectures on Learning? 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