final report the banquet job the banquet attendant

And to be able to work in the banquet department, the banquet attendant needs to good health because the nature of the job is quite strenuous, standing for a long time due to working lon

MINISTRY OF EDUCATION AND TRAINING NHA TRANG UNIVERSITY FACULTY OF TOURISM

MU ĐẠI HỌC NHÀ TRANG

1959

FINAL REPORT THE BANQUET JOB The Banquet Attendant

Lecturer: Nguyen Thi Huyen Thuong

Subject: English for The Hotel Industry

Class: 61.QTKS-1

Group: 7

Khánh Hòa — 2022

MINISTRY OF EDUCATION AND TRAINING NHA TRANG UNIVERSITY

MU ĐẠI HỌC NHÀ TRANG

1959

FACULTY OF TOURISM

FINAL REPORT THE BANQUET JOB The Banquet Attendant

Lecturer: Nguyen Thi Huyen Thuong

Subject: English for The Hotel Industry

Class: 61.QTKS-1

Group: 7

Khánh Hòa -2022

TABLE OF CONTENTS

TABLE OF CONTENTS i IV.) G0999 009) .7 li CHAPTER |: JOB DESCRIPTION THE ESSENTIAL RESPONSIBILITIES AND

10002000115 1 CHAPTER 2: REQUIREMENTTS 2 221222221 11212212112111211211112112111110 2101k 2

CHAPTER 3: WORKING ENVIRONMENT AND CAREER PATH STUDENT 3

1 Working ernVIFOTIT€II c2 2: 12121252515 12121211111 1211111111111 111111111 110211111 Hee 3

CHAPTER 4: ADVANTAGES AND DISADVANTAGES ccccccccccetectetsctseneeies 4

CHAPTER 6: DEALING WTITH COMPLAINTS (RELATED THE JOB) 10 APPENDIX INTERVIEW QUESTION n1 13

TASK ALLOCATIONS

1 | 61133993 | Nguyễn Thị Thanh Nga | Dealing with the complaints 100

3 61134480 | Lé Thi Cam Tién Job description 100

4 | 61131313 | Neuydn Thi Vinh Tram | S¢vantages and Disadvantages 100

7 | 61132257 | Lé Thi Thanh Van Dealing with the complaints 100

CHAPTER 1: JOB DESCRIPTION THE ESSENTIAL RESPONSIBILITIES AND ACTIVITIES

To contribute to the satisfaction of the guests attending the events, the banquet attendants must make sure to set up and prepare enough seats and food before the events take place Banquet attendants are responsible for welcoming guests to the events At the same time, they will also be the ones to assist guests in finding the appropriate seating positions that have been arranged and take care of the attendees

to create comfort during the events In case the customers have questions about the menu of the events or when the dishes are served late, the banquet attendants will also assist with the presentation and introduction of the menu content, and the drinks that are about to be served at the events In addition, the banquet staff will also assist

in suggesting the order of dishes or how to combine drinks so that party guests feel satisfied when enjoying When the official event takes place, the banquet attendants will serve activities such as making dishes and drinks for all participants; this is also

an essential task of a banquet attendant The process of serving food will also go along with the continuous cleaning of the finished dishes customers have used to continue serving new dishes Like the waiter or waitress, the banquet attendant is responsible for setting up and cleaning the dining table to ensure the party is always

in a state of readiness to recetve guests Attendants often have to spend a lot of time cleaning up leftovers, including eating utensils from the table After that, the tables, chairs and decorations will be rearranged according to the original design of the party after each event

Banquet attendants will be responsible for setting up and serving many different types of parties and events such as Gala Dinner, Meeting, Buffet, and Wedding In these types, the work of the banquet attendants will also change slightly to be able to support the customers to the maximum

CHAPTER 2: REQUIREMENTS

Banquet attendants must have a high school diploma or higher and a certificate

or degree in a hotel-related field 1s often preferred The attendant must have professional knowledge, and experience working in restaurants - hotels and have at least one foreign language other than their mother tongue The male attendant is from 1m70 or more, female from 1m58 or more And to be able to work in the banquet department, the banquet attendant needs to good health because the nature of the job

is quite strenuous, standing for a long time due to working long hours, and constantly moving feet Banquet attendants must have an agile, dynamic working style and come to work on time The attendant must have a good attitude, be eager to learn, honest and optimistic personality to withstand high work pressure Besides, the attendant of the banquet department needs to be equipped with many other skills such as arranging and time management skills to ensure that the food is always served on time, keeping the appropriate temperature The attendant needs to have observation skills and meticulousness in every detail to ensure the job is completed 1n the best way to avoid mistakes Next, attendants need to have active listening skills

to understand and judge guests' needs to provide them with the best service and bring them beyond satisfaction Good communication skills and the ability to react and solve problems sensitively and skillfully will be a plus point and a necessity in a party environment Guest care skills, caring about the preferences and feelings of each guest is a necessary subtlety in a good banquet attendant And finally, the skill that the banquet attendant needs to have and practice is the ability to multitask in a dynamic and fast-paced environment like the event department

CHAPTER 3: WORKING ENVIRONMENT AND CAREER PATH STUDENT

1 Working environment

Banquet attendants will work in hotels, restaurants, convention and convention centers, corporate meeting centers, and other large venues where food and drinks are served Attendants may interact with various types of guests on a regular basis The working environment is dynamic and bustling, so banquet staff will also like to work with many people and always feel comfortable in a crowded environment at events Depending on the employer and the event, banquet staff may work evenings, holidays, or weekends With a working environment that is fully equipped with technical facilities, such as a banquet, it will help attendants improve their efficiency and make their jobs easier In addition, the banquet is also a department with good salaries, bonuses, and welfare policies that will motivate attendants to work And finally, the banquet will work as a team on events Each attendant will have a team spirit and a strong attachment to each other that they will develop together That will create a comfortable and professional working environment that connects attendants like a family

2 Career student path

If you have enough passion, being a banquet attendant will be a good career with a clear career path to help you strive every day to achieve your dream position

in the future First, you will start as an attendant After that, you will be promoted to banquet captain A higher position than captain is banquet supervisor And at the head

of the banquet department is the banquet manager Some may move into other aspects of the hospitality industry, such as hotel or restaurant management

CHAPTER 4: ADVANTAGES AND DISADVANTAGES

1 Advantages

Banquet attendants will have advantages when they do their job well Firstly, they will learn and improve their professional knowledge, improve skills such as teamwork skills, leadership skills, time management skills, etc Second, attendants have an opportunity to work in a dynamic and creative working environment In addition, this job position’s contact with many guests from many different countries will help attendants improve their foreign language skills and communication skills

On the other hand, if there are efforts at work, their career opportunities can be promoted smoothly Finally, if they are more successful, they will be able to open their own business about catering services establishment or become consultants

2 Disadvantages

Besides advantages, there are some disadvantages for banquet attendants Firstly, the constant work intensity makes attendants easily bored and tired In addition, because of the nature of the job move a lot, most of them are standing throughout the shift and often carrying and carrying heavy objects, so the banquet job requires attendants to have good physical strength The second is about working time, because the work has a regular nature that takes place in the evening and especially often takes place on weekends and holidays of the year So most of the banquet attendants must accept to work these days and evening shifts Besides, meeting and interacting with many tough guests will make it difficult for most attendants in the process of working if something goes wrong In addition, some parties will have foreign guests, so there will be limitations when serving if there is a language barrier between the attendant and the guest if the attendant is not fluent in English Finally, banquet attendants often have to spend a lot of time rearranging tables, chairs, and decorations by the original design after the party ends

CHAPTER 5: INTERVIEW QUESTIONS

CONVERSATION 1

Hang (Interviewer) — Thu (Applicant) Interviewer: Hello, good morning Ms Thu Thanks so much for coming in Applicant: It’s my pleasure, thanks so much for meeting with me

Interviewer: Of course Did you have any trouble finding the office?

Applicant: Nope The directions in the email were great

Interviewer: Good So, to get started Why don’t you tell me a little bit about yourself?

Applicant: Sure My full name is Vo Ngoc Anh Thu, I studied at Nha Trang University I am an energetic person who likes to interact with many people and is not afraid of difficulties My goal in the next 5 years is to work in the banquet department because that's my passion

Interviewer: That’s great Why do you want to be a banquet attendant?

Applicant: Banquet attendant allows me to get to know other people, which I enjoy, but it also allows me to learn quickly and develop new skills, and ensure I can deliver the top-notch service everyone expects when they go out to eat

Interviewer: What is your greatest strength?

Applicant: J am a calm person When problems happen, I’m able to stay calm, coming up with an instant effective solution | believe that I have enough experience

to do a good job as a banquet attendant

Interviewer: If a guest complained about bad service, what would you do? Applicant: | always do my job with high responsibility and try to serve to exceed the expectations of the guest But if that case happened, I would apologize and try to correct my mistake

Interviewer: Do you prefer working independently or on a team?

Applicant: J can work independently and in a team According to the job description, some jobs require teamwork, others require working independently And I firmly believe that I can do both well

Interviewer: Ok Ms Thu Interview done Do you have any questions for me?

Applicant: No, I don’t I believe that I can handle it with ease, and I hope to have the opportunity to work for you

Interviewer: Yeah | hope so Nice meeting you Ms Thu

Applicant: Nice meeting you too And thank you so much

CHANGE ROLES

Thw (Interviewer) — Hang (Applicant) Interviewer: Hello, good morning Ms Hang Thanks so much for coming in Applicant: It’s my pleasure, thanks so much for meeting with me

Interviewer: Of course Did you have any trouble finding the office?

Applicant: Nope The directions in the email were great

Interviewer: Good So, to get started What is your career goal?

Applicant: My goal in the next 5 years is to work in the banquet department because that's my passion I want to become a valued attendant of a company I want to make

a difference and I’m willing to work hard to achieve this goal I don’t want a regular career, | want a special career that I can be proud of

Interviewer: That’s great How would you deal with an angry customer?

Applicant: After listening to the customer, I would try and think ofa solution If 1’m unable to deal with the problem myself, I’d find my manager or another senior member of staff

Interviewer: Job in banquet deparment is repetitive What would motivate you to do

it well every day?

Applicant: To be honest, I do not consider this job repetitive While we do the same things every day, the guests change all the time, there are problems we need to address and solve, and many interesting things happen in a restaurant every day All this is motivation in itself! Moreover, I can:

Motivating others and promoting a positive atmosphere in the restaurant

Living a healthy lifestyle Eating the right foods and drinking lots of water in the office can have a big impact on my concentration levels

Breaking my workload up into daily or hourly targets to ensure that the next small success is never too far away

Interviewer: Why should we hire you?

Applicant: | am self-motivated and a quick learner I love to take on new challenges 1n order to increase my knowledge and skills I always try to learn from my mistakes

If you hire me, I will work hard for the organization growth I need a platform to prove my skills

Interviewer: Ok Ms Hang Interview done Do you have any questions for me? Applicant: No, I don’t I believe that I can handle it with ease, and I hope to have the opportunity to work for you

Interviewer: Yeah I hope so Nice meeting you Ms Hang

Applicant: Nice meeting you too And thank you so much

CONVERSATION 2

Tam (Interviewer) — Ngan (Applicant) Interviewer: Hello Ms Ngan, nice to meet you I’m Tam, Banquet Manager of HOPE Hotel & Spa

Applicant: Nice to meet you, Ms Tam My full name is Nguyen Thi Thu Ngan Interviewer: First ] would like to congratulate you on passing our aptitude test You did very well

Applicant: Thank you

Interviewer: So, how did you hear about the banquet attendant job?

Applicant: I saw an advertisement online I clicked on it and it brought me to your company’s website, where | applied for it

Interviewer: | get it Do you have any experience in this job yet?

Applicant: I worked at Sheraton Nha Trang Hotel & Spa as a banquet attendant for 6 months Although the boss was very nice and the working environment was really suitable for me, because the company was very far from my house Every day | wasted so much time commuting from house to company and it was very tiring That’s why I left the job

Interviewer: Can you tell me about a time when you had to deal with a difficult guest and what you did in the situation?

Applicant: | have met a lot of difficult guests since I worked as a banquet attendant Mainly because they have a short temper, they can overreact to problems that are not serious My handling is: First, 1 will listen to the customer and do not interrupt them Then thank the guest for bringing the problem to my attention After that, I will