Đáp án môn Tiếng Anh thương mại EHOU Đại học Mở (đầy đủ)

TIẾNG ANH THƯƠNG MẠI - EN51 Hướng dẫn cách tra đáp án: Những câu hỏi chung chung thì anh chị tra cứu bằng đáp án cho nhanh (phím tắt CTRL + F) Có nhiều đáp án giống nhau, hoặc trùng nhau, nhưng khác câu hỏi, anh chị đọc kỹ câu hỏi. Chúc anh chị thi tốt! 1. A letter of complaint usually consists of 5 parts 3 parts 4 parts 6 parts 2. A memo contains To, From, Date, Subject Headings, and Message sections From, Date, , and Message sections To, Date, , and Message sections To, From, Date, and Message sections 3. A memo contains To, From, Date, , and Message sections From, Date, , and Message sections To, Date, , and Message sections To, From, Date, and Message sections

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TIẾNG ANH THƯƠNG MẠI - EN51

Hướng dẫn cách tra đáp án: Những câu hỏi chung chung thì anh chị tra cứu bằng đáp án cho nhanh (phím tắt CTRL + F)

Có nhiều đáp án giống nhau, hoặc trùng nhau, nhưng khác câu hỏi, anh chị đọc kỹ câu hỏi.

To, From, Date, Subject Headings, and Message sections

From, Date, , and Message sections

To, Date, , and Message sections

To, From, Date, and Message sections

3 A memo contains

To, From, Date, , and Message sections

4 A memo contains

To, From, Date, Subject Headings, and Message sections

5 An application letter is

To apply for a job

To complain

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10 Reports are matter of fact and to the point Language is therefore ……

Neutral and factual

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13 The 'From' section in a memo contains

The name of the sender

The date

The main idea

The name of the receiver

14 The heading segment should include

To, From, Date, Subject

From, Date,

To, Date,

To, From, Date

15 The heading segment should include

To, From, Date,

From, Date,

To, Date,

To, From, Date

16 The 'To' section in a memo contains

The name of the receiver

The date

The main idea

The name of the sender

17 We clearly state the purpose of communication in the Subject line

“Date” section

“From” section

“To” section

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18 We explain what the facts mean in

Reject the complaint

Accept the complaint

Do nothing

Ignore the complaint

21 When written properly, memos can be …… in connecting the concern or issue of the writer with the best interests of the reader

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The corect answer is : Closing

Reference : Textbook: Writing Business English – Lesson 2

The corect answer is: To apply for a job

A letter of complaint usually consists of

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The corect answer is : Closing

The statement “I am writing to inform you that the goods we

ordered from your company have not been supplied correctly.” is in

The corect answer is : Background

If you know the name of the recipient, you end the letter with

The corect answer is : Yours sincerely

In a letter of complaint, we describe the situation in

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If you begin the letter with Dear Sir/Madam, at the end of your letter you should include the closing phrase:

The corect answer is: Yours faithfully

If the letter is going to someone whose name you know, you can begin with

Chọn một câu trả lời:

a Dear Sir or Dear Madam or Dear Sir/Madam

b Dear John/ Marry

c Dear Mr John/ Ms Marry, ……

d Dear Mr / Ms Brown

Phản hồi

The corect answer is : Dear Mr / Ms Brown

In a letter of complaint, we describe the cause and effect in

The corect answer is: Problem

Paragraph 1 in a letter of request is to

a Cover relevant background information and details

b Reiterate action and/or thank

c Provide contact information

d Request specific information or action

Phản hồi

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The corect answer is : Request specific information or action Reference : Textbook: Writing Business English – Lesson 4

a Reiterate action and/or thank

b Request specific information or action

c Cover relevant background information and details

d Provide contact information

Phản hồi

The corect answer is : Cover relevant background information and detailsReference : Textbook: Writing Business English – Lesson 4

The expression “Thank you for your letter of … regarding /

concerning / in connection with…” is used to

a Reject the complaint

b Acknowledge receipt of a complaint letter

c Apologize for the error or fault

d Regret the dissatisfaction

Phản hồi

The corect answer is : Acknowledge receipt of a complaint letter

The expression “I’m writing from and I was wondering if you could…” is used to

a Provide contact information

b Request specific information or action

c Cover relevant background information and details

d Reiterate action and/or thank

a Request specific information or action

b Cover relevant background information and details

c Provide contact information

d Reiterate action and/or thank

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Phản hồi

The corect answer is: Provide contact information

Paragraph 1 in an application letter is

a To state your enthusiasm and interest

b To describe your practical work experience

c To state that you are applying for the job

d To ask for an interview

Phản hồi

The corect answer is: To state that you are applying for the job

Paragraph 2 in an application letter is

a To describe your practical work experience

b To state your enthusiasm and interest

c To state that you are applying for the job

d To ask for an interview

Phản hồi

The corect answer is: To describe your practical work experience

An application letter is divided into

The corect answer is: Four paragraphs

Business letters are usually quite formal in style, so we should.

a Avoid writing sentences that are too long

b Write sentences that include complicated or unnecessary language

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c Use verbs in passive forms

d Use contractions

Phản hồi

The corect answer is: Avoid writing sentences that are too long

The ‘From’ section in a memo contains

a The main idea

b The name of the receiver

c The name of the sender

d The date

Phản hồi

The corect answer is: The name of the sender

We clearly state the purpose of communication in the

The corect answer is : Subject lin

We write memos with purpose and make that purpose known in the

The corect answer is : First paragraph

A memo

a Can’t be signed

b Should be signed

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c Does not need to be signed

d Must be signed

Phản hồi

The corect answer is: Does not need to be signed

There are …… basic reasons to write a memo

The corect answer is: 3

A memo contains

a From, Date, , and Message sections

b To, From, Date, Subject Headings, and Message sections

c To, Date, , and Message sections

d To, From, Date, and Message sections

Phản hồi

The corect answer is : To, From, Date, , and Message sections

The ‘To’ section in a memo contains

a The date

b The main idea

c The name of the receiver

d The name of the sender

Phản hồi

The corect answer is: The name of the receiver

A memo is a ……… communication conveying your thoughts, reactions or opinion on something

a Short or to the point

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b Short and indirect

c Long but to the point

d Short and to the point

Phản hồi

The corect answer is : Short and to the point

The ‘Subject’ section in a memo contains

a The date

b The name of the sender

c The name of the receiver

d The main idea

Phản hồi

The corect answer is: The main idea

……make a memo lengthy

The corect answer is Never

We should close the memo with a ……… ending that states what actions we want the reader to take

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The expression “Hope to hear from you soon ” in an email is an informal

The corect answer is : Conclusion

The Subject Line in an email should be

The corect answer is : Short

The expression “Just a quick note to……….” in an email is an

The corect answer is : Opening

The expression “Looking forward to your reply……….” in an email is

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Phản hồi

The corect answer is : Conclusion

How many types of email are there?

The corect answer is : 2

One of the advantages of emails over normal “snail- mail” letters is that they are …

a Slow but direct

b Quick and direct

c Quick or direct

d Quick and indirect

Phản hồi

The corect answer is Quick and direct

The Subject Line in an email is the

The corect answer is : Headline

The expression “Hi/Hello + name ………….” in an email is an informal

a Opening

b Salutation

c Conclusion

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d Headline

Phản hồi

The corect answer is : Salutation

The expression “Yours sincerely.” in an email is a very formal and rarely used

The corect answer is : Close Reference :

The expression “I am writing to……….” in an email is in the

The corect answer is : Opening

When we write a report, presentation and style are

The corect answer is : Important

When writing a memo, we should keep paragraphs ….

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The corect answer is : Short

The expression “I recommend that ….” is used in

The corect answer is : Recommendations

Reports are matter of fact and to the point Language is therefore

The corect answer is : Neutral and factual

We explain what the facts mean in

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The corect answer is : A title

We suggest what action(s) should be done in

The corect answer is: Recommendations

There should be … sub-sections in a report

The corect answer is : 5

We explain what the report is about in

a Conclusions

b Findings

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The corect answer is : Should

The expression “Hi/Hello + name ……….” in an email is an informal

a Dear Mr John/ Ms Marry, ……

b Dear Sir or Dear Madam or Dear Sir/Madam

c Dear Mr / Ms Brown

d Dear John/ Marry

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If your memo is longer than a page, you may want to include a separate …

The corect answer is : Summary segment

The heading segment should include

a From, Date,

b To, Date,

c To, From, Date

d To, From, Date, Subject

Phản hồi

The corect answer is : To, From, Date, Reference : Textbook: Writing

Business English – Lesson 7

When written properly, memos can be …… in connecting the concern or issue of the writer with the best interests of the reader

The corect answer is : Very effective

Dear Sir/Madam is the salutation …… of the business letter

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Yours sincerely is …… of the business letter

The corect answer is: At the end

a Provide contact information

b Cover relevant background information and details

c Reiterate action and/or thank

d Request specific information or action

Phản hồi

The corect answer is : Provide contact information

The statement “Please send us a corrected invoice for $9,479.” is in

The corect answer is : Solution

When we received a complaint letter, if we are sure that we are at fault, we should

a Accept the complaint

b Reject the complaint

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a Cover relevant background information and details

b Request specific information or action

c Provide contact information

d Reiterate action and/or thank

Phản hồi

The corect answer is Reiterate action and/or thank

When we received a complaint letter, if the cause of the problem were beyond our responsibility, we could

a Ignore the complaint

b Accept the complaint

c Reject the complaint

d Do nothing

Phản hồi

The corect answer is : Reject the complaint

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