Đáp án môn Tiếng Anh thương mại EHOU Đại học Mở (đầy đủ)

TIẾNG ANH THƯƠNG MẠI - EN51 Hướng dẫn cách tra đáp án: Những câu hỏi chung chung thì anh chị tra cứu bằng đáp án cho nhanh (phím tắt CTRL + F) Có nhiều đáp án giống nhau, hoặc trùng nhau, nhưng khác câu hỏi, anh chị đọc kỹ câu hỏi. Chúc anh chị thi tốt! 1. A letter of complaint usually consists of 5 parts 3 parts 4 parts 6 parts 2. A memo contains To, From, Date, Subject Headings, and Message sections From, Date, , and Message sections To, Date, , and Message sections To, From, Date, and Message sections 3. A memo contains To, From, Date, , and Message sections From, Date, , and Message sections To, Date, , and Message sections To, From, Date, and Message sections

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TIẾNG ANH THƯƠNG MẠI - EN51

Hướng dẫn cách tra đáp án: Những câu hỏi chung chung thì anh chị tra cứu bằng đáp án cho nhanh (phím tắt CTRL + F)

Có nhiều đáp án giống nhau, hoặc trùng nhau, nhưng khác câu hỏi, anh chị đọc kỹ câu hỏi.

Chúc anh chị thi tốt!

1.A letter of complaint usually consists of5 parts

3 parts4 parts6 parts

To, From, Date, , and Message sectionsFrom, Date, , and Message sectionsTo, Date, , and Message sectionsTo, From, Date, and Message sections4.A memo contains

To, From, Date, Subject Headings, and Message sectionsFrom, Date, , and Message sections

To, Date, , and Message sectionsTo, From, Date, and Message sections5.An application letter is

To apply for a jobTo complain

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To make an enquiryTo request an action

6.An application letter is divided intoFour paragraphs

Five paragraphsThree paragraphsTwo paragraphs

7.How many types of email are there?

8.If you begin the letter with Dear Sir/Madam, at the end of your letter you should include the closing phrase:

Yours faithfullyBest wishesBests regardsYours sincerely

9.In a letter of complaint, we describe the situation inBackground

10.Reports are matter of fact and to the point Language is therefore ……Neutral and factual

Neutral or factualSubjective

11.The expression “Hi/Hello + name ……….” in an email is an informalSalutation

Conclusion

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12.The expression “I am writing to……….” in an email is in theOpening

13.The 'From' section in a memo containsThe name of the sender

The dateThe main idea

The name of the receiver

14.The heading segment should include

To, From, Date, SubjectFrom, Date,

To, Date,To, From, Date

15.The heading segment should includeTo, From, Date,

From, Date,To, Date,To, From, Date

16.The 'To' section in a memo contains

The name of the receiverThe date

The main idea

The name of the sender

17.We clearly state the purpose of communication in theSubject line

“Date” section“From” section“To” section

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18.We explain what the facts mean in

19.We suggest what action(s) should be done inRecommendations

20.When we received a complaint letter, if the cause of the problem were beyond our responsibility, we could

Reject the complaintAccept the complaintDo nothing

Ignore the complaint

21.When written properly, memos can be …… in connecting the concern or issue of the writer with the best interests of the reader

Very effectiveImpoliteInconvenientUnnecessary

22.Yours sincerely is …… of the business letter

At the endAt the beginningIn the middleNot necessary

In a letter of complaint, we describe what should be done to solve the problem in

a Closing

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b Solution

c Problemd Background

The statement “I look forward to receiving your explanation of these matters.” is in

Chọn một câu trả lời:a Background

b Closing

c Problemd SolutionPhản hồi

The corect answer is : Closing

Reference : Textbook: Writing Business English – Lesson 2

An application letter is

Chọn một câu trả lời:a To request an action

b To apply for a job

c To complain

d To make an enquiryPhản hồi

The corect answer is: To apply for a job.

A letter of complaint usually consists of

Chọn một câu trả lời:a 3 parts

b 5 parts

c 4 partsd 6 partsPhản hồi

The corect answer is: 5 partsReference : Lecture 1

In a letter of complaint, we describe what is expected from the recipient

in

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Chọn một câu trả lời:

a Closing

b Problemc Solutiond BackgroundPhản hồi

The corect answer is : Closing

The statement “I am writing to inform you that the goods we

ordered from your company have not been supplied correctly.” is in

Chọn một câu trả lời:a Problem

b Closing

c Background

d SolutionPhản hồi

The corect answer is : Background

If you know the name of the recipient, you end the letter with

Chọn một câu trả lời:a Best wishes

b Yours faithfullyc Bests regards

d Yours sincerely

Phản hồi

The corect answer is : Yours sincerely

In a letter of complaint, we describe the situation in

Chọn một câu trả lời:a Solution

b Background

c Problemd ClosingPhản hồi

The corect answer is : Background Reference : Textbook: Writing Business English – Lesson 2

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If you begin the letter with Dear Sir/Madam, at the end of your letter you should include the closing phrase:

Chọn một câu trả lời:a Best wishes

b Yours sincerely

c Yours faithfully

d Bests regardsPhản hồi

The corect answer is: Yours faithfully

If the letter is going to someone whose name you know, you can begin with

The corect answer is : Dear Mr / Ms Brown.

In a letter of complaint, we describe the cause and effect in

Chọn một câu trả lời:a Warning

b Backgroundc Solution

d Problem

Phản hồi

The corect answer is: Problem

Paragraph 1 in a letter of request is to

a Cover relevant background information and detailsb Reiterate action and/or thank

c Provide contact information

d Request specific information or action

Phản hồi

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The corect answer is : Request specific information or action Reference : Textbook: Writing Business English – Lesson 4

Paragraph 2 in a letter of request is to

a Reiterate action and/or thank

b Request specific information or action

c Cover relevant background information and details

d Provide contact informationPhản hồi

The corect answer is : Cover relevant background information and detailsReference : Textbook: Writing Business English – Lesson 4

The expression “Thank you for your letter of … regarding / concerning / in connection with…” is used to

Chọn một câu trả lời:a Reject the complaint

b Acknowledge receipt of a complaint letter

c Apologize for the error or faultd Regret the dissatisfactionPhản hồi

The corect answer is : Acknowledge receipt of a complaint letterReference : Textbook: Writing Business English – Lesson 3

The expression “I’m writing from and I was wondering if you could…” is used to

a Provide contact information

b Request specific information or action

c Cover relevant background information and detailsd Reiterate action and/or thank

a Request specific information or action

b Cover relevant background information and details

c Provide contact information

d Reiterate action and/or thank

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Phản hồi

The corect answer is: Provide contact information

Paragraph 1 in an application letter is

a To state your enthusiasm and interestb To describe your practical work experience

c To state that you are applying for the job

d To ask for an interviewPhản hồi

The corect answer is: To state that you are applying for the jobReference : Textbook: Writing Business English – Lesson 1

Paragraph 2 in an application letter is

a To describe your practical work experience

b To state your enthusiasm and interestc To state that you are applying for the jobd To ask for an interview

The corect answer is: Four paragraphs

Business letters are usually quite formal in style, so we should.

a Avoid writing sentences that are too long

b Write sentences that include complicated or unnecessary language

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c Use verbs in passive formsd Use contractions

b The name of the receiver

c The name of the sender

d The datePhản hồi

The corect answer is: The name of the sender

We clearly state the purpose of communication in the

Chọn một câu trả lời:a “To” section

b “Date” section

c Subject line

d “From” sectionPhản hồi

The corect answer is : Subject lin

We write memos with purpose and make that purpose known in the

Chọn một câu trả lời:a Second paragraphb Fourth paragraph

c First paragraph

d Third paragraphPhản hồi

The corect answer is : First paragraph.

A memo

Chọn một câu trả lời:a Can’t be signedb Should be signed

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c Does not need to be signed

d Must be signedPhản hồi

The corect answer is: Does not need to be signed

There are …… basic reasons to write a memo

a 3

b 5c 2d 4Phản hồi

The corect answer is: 3

A memo contains

a From, Date, , and Message sections

b To, From, Date, Subject Headings, and Message sections

c To, Date, , and Message sectionsd To, From, Date, and Message sectionsPhản hồi

The corect answer is : To, From, Date, , and Message sectionsReference : Textbook: Writing Business English – Lesson 7

The ‘To’ section in a memo contains

Chọn một câu trả lời:a The date

b The main idea

c The name of the receiver

d The name of the senderPhản hồi

The corect answer is: The name of the receiver

A memo is a ……… communication conveying your thoughts, reactions or opinion on something

Chọn một câu trả lời:a Short or to the point

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b Short and indirectc Long but to the point

d Short and to the point

Phản hồi

The corect answer is : Short and to the point

The ‘Subject’ section in a memo contains

Chọn một câu trả lời:a The date

b The name of the senderc The name of the receiver

d The main idea

Phản hồi

The corect answer is: The main idea

……make a memo lengthy

Chọn một câu trả lời:a Usually

b Never

c Alwaysd OftenPhản hồi

The corect answer is Never

We should close the memo with a ……… ending that states what actions we want the reader to take

Chọn một câu trả lời:a.

Warningb Unfriendlyc Threatening

d Friendly

Phản hồi

The corect answer is: Friendly

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The expression “Hope to hear from you soon ” in an email is an informal

Chọn một câu trả lời:a Opening

b Conclusion

c Headlined SalutationPhản hồi

The corect answer is : Conclusion

The Subject Line in an email should be

Chọn một câu trả lời:a Informal

b Long

c Short

d IndirectPhản hồi

The corect answer is : Short

The expression “Just a quick note to……….” in an email is an informal

Chọn một câu trả lời:a Salutation

b Closing

c Opening

d HeadlinePhản hồi

The corect answer is : Opening

The expression “Looking forward to your reply……….” in an email is in the

a Conclusion

b Salutationc Openingd Headline

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Phản hồi

The corect answer is : Conclusion

How many types of email are there?

Chọn một câu trả lời:a 3

b 1

c 2

d 4Phản hồi

The corect answer is : 2

One of the advantages of emails over normal “snail- mail” letters is that they are …

Chọn một câu trả lời:a Slow but direct

b Quick and direct

c Quick or directd Quick and indirectPhản hồi

The corect answer is Quick and direct

The Subject Line in an email is the

a Headline

b Salutationc Closingd OpeningPhản hồi

The corect answer is : Headline

The expression “Hi/Hello + name ………….” in an email is an informal

Chọn một câu trả lời:a Opening

b Salutation

c Conclusion

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d HeadlinePhản hồi

The corect answer is : Salutation

The expression “Yours sincerely.” in an email is a very formal and rarely used

b Headline

c.Close

d OpeningPhản hồi

The corect answer is : Close Reference :

The expression “I am writing to……….” in an email is in the

b Headline

c Opening

d ClosingPhản hồi

The corect answer is : Opening

When we write a report, presentation and style are

a Important

b Not importantc Useless

d Not necessaryPhản hồi

The corect answer is : Important

When writing a memo, we should keep paragraphs ….

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b Formal

c Short

d LongPhản hồi

The corect answer is : Short

The expression “I recommend that ….” is used in

Chọn một câu trả lời:a Conclusions

b Recommendations

d ProceedingsPhản hồi

The corect answer is : Recommendations

Reports are matter of fact and to the point Language is therefore ……

b Neutral and factual

c Neutral or factuald Subjective

Phản hồi

The corect answer is : Neutral and factual

We explain what the facts mean in

Chọn một câu trả lời:a.

Recommendationsb Findings

c Proceedings

d Conclusions

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b An address

c A title

d A namePhản hồi

The corect answer is : A title

We suggest what action(s) should be done in

a Recommendations

Conclusionsc Proceedingsd FindingsPhản hồi

The corect answer is: Recommendations

There should be … sub-sections in a report

a 5

b 4c 2d 3Phản hồi

The corect answer is : 5

We explain what the report is about in

Chọn một câu trả lời:a Conclusions

b Findings

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b Can’t

c Should

d Mustn’tPhản hồi

The corect answer is : Should

The expression “Hi/Hello + name ……….” in an email is an informalChọn một câu trả lời:

a Headlineb Opening

c Salutation

d Conclusion

If the letter is going to someone whose name you do not know, it starts withChọn một câu trả lời:

a Dear Mr John/ Ms Marry, ……

b Dear Sir or Dear Madam or Dear Sir/Madam

c Dear Mr / Ms Brown

d Dear John/ Marry

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If your memo is longer than a page, you may want to include a separate …

Chọn một câu trả lời:a Closing segment

b Summary segment

c Discussion segmentd Opening segmentPhản hồi

The corect answer is : Summary segment

The heading segment should include

Chọn một câu trả lời:a From, Date,

b To, Date,

c To, From, Date

d To, From, Date, Subject

b Impolitec Unnecessary

d Very effective

Phản hồi

The corect answer is : Very effective

Dear Sir/Madam is the salutation …… of the business letter

Chọn một câu trả lời:a At the end

b Not necessary

c At the beginning

d In the middlePhản hồi

The corect answer is : At the beginning