Cocoon uses abundant natural ingredients such assquash, mint, tea tree, Dak Lak coffee… each product is designedwith beautiful, thoughtful packaging and carries a humane message.The appe
Trang 1COCOON Media Plan
Lecturer: Doan Thi Thanh Huong
Nguyen Thi Mai Huong - HS153120
Subject: MKT304
Class: MKT1610
Trang 2C O C O O N 0 2
T A B L E O F
C O N T E N T
ABSTRACT 03
THE MEDIA PLAN 04
1.1 Company 05
1 Introduction 05
2 The situation analysis 08
2.1 Micro-environment 08
1.2 Products 06
2.2 Macro-environment 09
3 The marketing strategy plan 14
3.1 Objectives 15
3.2 Media strategy 16
3.3 Selecting and evaluating broad media classes 3.4 Selecting media within classes 18
3.5 Media use decision 18
4 Creative strategy plan 22
4.1 Schedule 22
4.2 Evaluation and follow up 23
Conclusion 25
APPENDIX 26
I
II
III
IV
17
Trang 3From a far-reaching perspective, Gen Z can
be said to be starting to engage in enhancing their own beauty values.
Starting from finding out the "hot"
products according to the influencers that I always follow Thus, we can see that, on average, at the age of 15-25, our girls have focused on the long-term beauty of the skin, have more or less knowledge in the field of skincare or more specifically, beauty skin with long-lasting cosmetic products, not temporary like makeup Pure Vietnamese cosmetics of Cocoon is also an emerging brand and is well received by young people But besides that, there is stiff competition from other
cosmetic brands So, in this essay, I will develop a communication plan for Cocoon with a new collection within a month to the youth (GenZ) - bringing a close color and packaging no less" plaything".
Trang 40 4
THE MEDIA PLAN
C O C O O N
Trang 5Cocoon was born in 2013 and quickly became a favorite product by100% vegan Cocoon uses abundant natural ingredients such assquash, mint, tea tree, Dak Lak coffee… each product is designedwith beautiful, thoughtful packaging and carries a humane message.The appearance of Cocoon in the game of "big man" in thecosmetics retail industry Watsons is a milestone marking theenty of Vietnamese products into the international playground.Among the domestic brands being distributed by Watsons,Cocoon becomes a special name when it is "the best-sellingVietnamese brand in 2021 at Watsons" Shaking hands withWatsons since 2020, Cocoon vegan cosmetics have affirmed theposition of a 100% "made in Vietnam" product when placed onthe balance sheet with other imported products Cocoon as well
as promises its expansion into neighboring cosmetic retailmarkets and other regions in Asia
Trang 6materials such as squash, gotu kola, tea tree, coffee,grapefruit essential oil, etc Especially, 100% of Cocoonproducts are committed to not contain Parabens -
preservatives in cosmetics that are capable of irritating theskin, making the skin more vulnerable to the effects of theenvironment, easily leading to skin cancer or other
diseases Other dangerous diseases such as breast cancer
in women, reproductive failure in men
C O CO O N
Trang 7Cocoon has 4 main product lines:
Trang 8THE SITUATION
ANALYSIS
The demand for natural cosmetics is
increasing.
The domestic cosmetic market share
is gradually rising to its position
ahead of the international market
share.
The policy of the State encourages
"Vietnamese people to use
Vietnamese goods".
A sustainable ecosystem and respect
for the life of all species inspires
be carried when traveling.
Simple packaging design, easy to plagiarize product images.
In the form of a bottle design, it is quite unhygienic than the tube form Scrub beads are quite large compared to the skin of the face, so it
is difficult to cause mild burning when you do a strong massage The thickener should be quite expensive each time you use it.
WEAKNESS
Products are 100% vegan: do not use
ingredients from animals but
completely natural.
Reasonable prices, easy to accept for
low-medium income people High
quality Vietnamese goods, meeting
international standards.
Covering more than 1,000 systems
and large and small cosmetic stores
in 63 provinces and cities.
Extremely "pure Vietnamese"
ingredients such as squash, gotu kola,
coffee are available in the country.
Vietnamese people's preference for foreign goods.
Challenges from the technology platform in the post-pandemic new normal.
THREATS
Trang 92.1 CUSTOMER PERSONAl
Demographic characteristics: The age
group from 15-25 years old is a student, a
student, an employee with a certain
income
Reasons to use the product: During
puberty, acne often occurs, the skin will be
oily, dry and easily irritated After the acne
is gone, it will leave scars and bruises Safe
and natural cosmetics
The potential market calls for young
consumers: The Zoomers (GenZ)
Gen Z respects brands that are highly
conscious of their ecological footprint and how
they care for the environment
GenZ Millennials Gen X Baby Boomers
75
50
25
0
Gen Z is always a challenge when marketers
create the right marketing campaign They
grew up in the time of being online 24/7 with
multiple channels like Facebook, Instagram,
Youtube, TikTok,
Figure 2.1 Statistics of love of natural products (FirstInsight, 2020)
Trang 102.2 CHARACTERISTICS OF
MEDIA CLASSES IN VIETNAM
INTERNET USERS
In January 2021, Vietnam reached the milestone of 97.8 million people
with the urban population accounting for 37.7% In which, about 68.17
million people are using the Internet through different platforms, with an
average duration of 6 hours 47 minutes This is a fairly large amount of
Internet usage in a day (Hootsuite, 2021)
Total number of
Internet users
Internet users as a persentage of total population
Annual change in the number of Internet users
Average daily time users aged 16 to 64 spend using the Internet
Persentage of users accessing the Internet via mobile divices
Trang 11SOCIAL MEDIA
72 MILLION
+10.8% +7.0 MILLION
73.7%
98.8%
74.14 MILLION
Total number of active social media users
Social media users
as a persentage of the total population
Anunal change in the number of social
media users
Number of social media users acccessing via mobile
Percentage of social media users accessing via moblie
The year 2021 also witnessed a dizzying increase in the
number of social network users in Vietnam with more than
72 million people accounting for 73.7% of the total
population This number increased by about 7 million
people over the same period last year (Hootsuite, 2021)
Figure 2.2.2 Overview of Social Media using (Hootsuite, 2021)
Trang 12statistics from the Department of E-commerce and Digital
Economy show that customers in Vietnam switch to shoppingmainly on websites and e-commerce trading floors
Specifically, in 2020, up to 74% of people shop on websites, e-commercetrading floors while buying on forums and social networks reaches 33%.This rate is significantly different from the previous year figure of 52% one-commerce channels and 57% on social networks E-commerce platforms
in Vietnam such as Shopee, Lazada, Tiki, and Sendo recently have alsoincreased the range of food and essential goods to meet the needs ofusers (Statistics of the Department of E-commerce and Digital Economy)
1 2
C O C O O N
Trang 132.3 COMPETITORS
ANALYSIS
Cocoon's three competitors in the field
of vegan cosmetics are: Sukin, The Body Shop, Klairs.
Although "late birth", but in the Vietnamese cosmetics market, Cocoon seems to have far ahead of my "elders" What Cocoon can do is not only to bring good quality products, beautiful
designs, and convenient to use, but this brand also brings profound values to consumers Each product Cocoon creates has a very unique feature of Vietnamese nature.
Trang 14THE MARKETING STRATEGY PLAN
1 4
Trang 153.1 OBJECTIVES
Create awareness and build
positive associations with the
company and its products
Reasons to use the product: During
puberty, acne often occurs, the
skin will appear oily, dry and easily
irritated After the acne is gone, it
will leave scars and dark spots
Create a digital strategy focused
on people between the ages of 15
and 25 The group is active on
several digital platforms such as
Facebook, Instagram, Tiktok and
Snapchat Most of them visit a
personal care website, blog or
YouTube channel every week of
the month
Received positive feedbackfrom customers over 70%,negative rate no more than10%
Attracting the attention ofdomestic media: Yan News,Kenh14, Dantri, and theattention of foreign media:BBC, CNN
Attracting the attention ofdomestic beauty bloggers:
Ha Linh for foreign: PeonyMakeup
Trang 163.2 MEDIA STRATEGY
a) High Quality Images Make the Content More Interesting:High Quality Images Make the Content More Interesting
Images will always make content more interesting, and the reason forthis is you are able to tell a story and connect with users throughimagery (Nebase Media, 2020)
b) Choose media allowing immediate interaction:
In today's digital era, people are surrounded by interactive media.Everywhere you look, you will find an example of this form ofcommunication (Investopedia)
c) Buzz marketing is essential:
People participating in social networks often tend to care, listen, andshare with others, so they often influence each other Therefore, it isnecessary to generate positive reviews about the product fromvarious sources
d) The messages must be truly relevant to young people:
Cocoon is a Vietnamese vegan product, so this is a limitation foryoung people who love foreign high-tech skin care products.Therefore, it is recommended to use stories and images aimed atpsychological safety, truth and effectiveness
e) Selecting influencers that are demographically and
socially relevant:
The selected KOL will appear as the face of Cocoon, who mustrepresent young people, have typical thinking of contemporary hteesand a high sense of community
1 6
Trang 17Figure 3.3.1 How chosen media classes fit into the aforementioned strategy
3.3 SELECTING BROAD MEDIA CLASSES
How this media classes fit into the strategy
Trang 183.4 - 3.5 SELECTING MEDIA WITHIN
CLASSES AND MEDIA USE DECISION
Media within classes
Internet advertising
Advertise through Google
Search Network (GSN) and
through Google Display
Network (GDN)
Advertise with GSN and
remarket to customers
with GDN
Upgrade the official
website (SEO, UI/UX, etc.)
Google:
For GSN, ads will be displayed on theresults page when your customerssearch for related keywords Forexample keywords "mỹ phẩm thuầnchay", or "toner bí đao" “tẩy da chếtcafe", ect
For GDN, instead of showing ads onresults pages, ads will show up onwebsites (that your potential customerscan use) For example, about a Displayad
Media use decision
Run online advertisements
Upgrade the fan page with
more viral content
Advertising on famous pages: 1post/page
Use accounts that are not related to thebrand to create viral effects, safe andeffective product reviews: 1post/group
- Social trends
- Sales promotions/give-aways
Trang 19Instagram Image Ads
Instagram Video Ads
Instagram Carousel Ads
Marque Ads Instagram
Use the most eye-catching images topromote your products, services orbrand to customers
Focus on ideas because a video thatruns an Instagram ad can be up to 30seconds in length
The most optimal advertising method ofInstagram Ads: add many call to actionbuttons, customers will see and thenselect the products they need, click theorder button through the website rightthere
Ads will be prioritized to appear onInstagram newsfeed Promotionalvideos display the length of the screen,providing the perfect form of marketingfor product launches or great deals
Media within classes Media use decision
Run online advertisements
Colab with Suboi, Chau Bui
Using the influence of
famous Beauty Blogers on
Youtube such as Ha Linh
KOLs will use tried and tested products
to be the most authentic
Makeover challenges
Review products by famous
TikTokers like Linh Chi Linh,
the platform
Trang 20Email Marketing
The Tiktokers will review to attract andcapture the psychology and interest ofyoung people about the skin care cycleaccording to the TikTokers themselves
Media within classes Media use decision
Customers have purchased Cocoonproducts
Customers who are researching andunderstanding about Cocoon products.People who have logged into Cocoon'sweb account and have added products
to the cart
There are three types of customers:
Building relationships "from
the brand to the customer"
Influencing the initiating
group: providing information
to the initiating or leading
consumers
Focus on increasing customer loyalty,for example winning customers willreceive special prizes
Create a clip on the website announcingthat a new program of the company will
be released soon in the near future tocreate publicity effect
Send promotions and latest
events to customers
Send and introduce the
brand's new products and
collections to customers
Online newspaper
Promoting for the product,
the new face
Promoting for the brand
Not only stopping at vegan specials andexplosive campaigns in the past,newspapers will write articles as ifwaiting for a new boom of Cocoon in theupcoming product
Publicity
2 0
Trang 21Media within classes Media use decision
E-commerce Platform
Create banners on this shoppingplatform gently but with unity andharmony
Banners for promotions and discountsneed to be attractive
Digital billboards featuring products andbrand representative KOLs (in the center
of major neighborhoods to attractattention)
Digital billboards (in big
revues of cities,
Trang 224 CREATIVE
STRATEGY PLAN
Start: 01/04/2022 End: 30/04/2022 Time takes place: 01 months Implementation schedule
1 MONTHS
Trang 234.2 EVALUATION
AND FOLLOW UP
Failed Good Excellent
Not getting more
From 200.000 to250.000 followFacebookFrom 60.000 to100.000 followInstagram
Positive responserate ranges from75-100%Higher 250.000follow FacebookHigher 100.000follow Instagram
via link code from
email: less than
10%
Mail-openingrate: 50-75%
Trang 24Failed Good Excellent
The traffic and
shares of online
articles are lower
than on the web
and on internet
channels
The traffic andshares of onlinearticles arehigher than onthe web and oninternet channels
The traffic andshares of onlinearticles are morethan twice as high
on the web and oninternet channels
clip on the website
can't create a viral
effect
The averagenumber ofcustomersincreased by 20%
compared tobefore
Theannouncementclip on thewebsite increasedtraffic and sharesmore thanpreviouscampaigns
The averagenumber ofcustomersincreased bymore than 25%compared tobefore
Theannouncementclip on thewebsite increasestraffic and shares
a strong voice onother famous sites
The sales list on
the platforms did
not increase
compared to
before
There is not much
to access and add
to cart
Sales listings onplatformsincreased by 15%
Have a lot ofaccess and additems to the cart
Sales listings onplatformsincreased by over15%
Increase 5-10% ofyour salary andadd items tocustomer cart
Earned profitincreased by over10% compared tothe previousperiod
Trang 25V CONCLUSION
Currently in the cosmetic consumer market, especially theyoung generation of GenZ customers, these ages seem tolove products with advanced technology and prefer
"foreign customers" So, for example, Cocoon currentlyhas a disadvantage over skin care products using moremodern technology with competitors in the same veganand non-vegan field
And in order to reach the market further, especiallythe Vietnamese people's perception of the Vietnamesebrand, Cocoon needs to constantly come up with newbold and creative steps to match the current
constantly changing trend
Despite their different strengths and weaknesses, a cleargoal and mission, along with the 6 layers of media usedabove, will help Cocoon achieve its awareness andpurchase goals and evaluate the overall picture of theentire media campaign this time will be achieved