Individual Assignment Experience Manyo Tteokbokki Service.pdf

For new customers, MANYO staff will advise on the dishes the restaurant has... Inside the restaurant, rows of rustic wooden tables are arranged neatly, with just enough space for you to

INDIVIDUAL ASSIGNMENT

Experience Manyo Tteokbokki service

Lecturer: BUI THI THU HUYEN

Full name: NGUYEN THI HUE

Student ID: HS171247 Class: MKT1801 Course: MKT202 Date 29/02/2024 :

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I TABLE CONTENT

I Table content 1

II Introduction 2

III Strengths of the service 3

1 Product 3

2 P eople 5

3 Physical Environment 6

4 Music 7

IV Weaknesses of the service 8

1 Time 8

2 Arrange tables and chairs 8

V Recommendation and Conclusion 9

VI References 10

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II INTRODUCTION

Location: 1st Floor, BigC Supermarket, 222 Tran Duy Hung, Cau Giay

Opening hours: 10:30am - 10:00pm

MANYO Tteokbokki Buffet is a restaurant specializing in the famous Tteokbokki hot pot dish in Korea The restaurant owner and chef are Korean, so the dish's flavor is a bit more special than regular Tteokbokki hot pot restaurants Not only does it attract many Vietnamese diners, the restaurant is also a familiar destination for Koreans living in Hanoi

The impressive point of MANYO is that there are up to 6 diverse types of hot pot

-ingredients are abundant, always filling the plate

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III STRENGTHS OF THE SERVICES

When it comes to the best selling

dishes here, Tok hot pot is the "top

of the top" A hot pot filled with

soft and chewy tok pieces,

sausages, Korean rolls, fresh clams,

sweet corn, needle mushrooms,

green vegetables, hot pot balls,

chicken eggs and instant noodles

The difference in Manyo is that it

has American beef belly and super

delicious fresh shrimp Recently,

the restaurant also added fresh

squid topping, making the hot pot

even more attractive

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Coming to MANYO Tteokbokki, you can choose from 6 different hot pot sauces They are sweet and spicy sauce, non-spicy sauce, super spicy sauce, curry sauce, cream cheese sauce, and black bean sauce The staff will help you mix the standard Korean sauce so you don't need to worry In addition, tok hotpot comes with a separate dipping sauce with wood ear fungus, shiitake mushrooms, sweet and sour taste, extremely delicious

Figure 4: Hot pot dishes and 6 types of hot pot sauce

MANYO Tteokbokki also has a variety of side dishes marinated in rich spices Highlights include cold noodles, boneless fried chicken, boneless chicken cakes, kimbap, black bean noodles, Korean-style stir-fried vermicelli, etc According to many diners, the chicken dishes here have many thighs and wings, so should you eat them? be dry Each piece of fragrant chicken comes with a variety of sauces The chicken rice portion comes with salad to help diners not get bored

5 Side dishes Figure :

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The drink menu is equally rich Customers can sip a bit of spicy soju or iced coke

or sprite At the end of the meal, you will enjoy seasonal fruit desserts such as pineapple, watermelon, red dragon fruit,

Although it is a famous Korean restaurant, the prices at MANYO are suitable for Vietnamese people's budgets Ranging from 15k to 89k per dish If you want to enjoy many outstanding dishes at cheap prices, choose combos of 139k, 189k or 199k

Besides, MANYO regularly has attractive promotions and discounts, helping diners save quite a bit of money

A big plus point for MANYO is the working attitude of its employees When you walk to the front of the store, there will be staff standing outside the door to warmly

When entering the reception desk, the staff will ask if the customer has made an appointment and then lead the way to their seat

After the customer sits down, the staff will ask what the customer wants to order For new customers, MANYO staff will advise on the dishes the restaurant has The

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staff will take notes and invite customers to use the dish During the meal, if assistance is needed, the staff will enthusiastically answer the customer's questions After finishing the meal, just call the payment staff and they will bring the bill and ask the customer to review the bill and then invite the customer to the front desk to pay After payment is completed, the waiter bows to the customer

Throughout the process from entering the restaurant to leaving, MANYO's staff always maintain a warm and dedicated attitude

3 Physical Environment

MANYO stands out with its modern, youthful Korean style The dining space is spacious and airy, not only an ideal gathering place for groups of friends but also very suitable for couples, families, and company parties

Inside the restaurant, rows of rustic wooden tables are arranged neatly, with just enough space for you to enjoy your food while ensuring privacy for your group to chat comfortably The line counter is arranged in the most convenient location to help customers get food quickly and easily Besides, the restaurant is fully equipped with modern amenities such as air conditioning and hood, providing comfortable meals for diners

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In particular, MANYO Tteokbokki also prints the menu in large format to help diners easily choose

MANYO is a Korean-style restaurant, so the music at the restaurant is also KPOP

As soon as customers enter the restaurant, they can hear KPOP music The songs played at MANYO are all hot songs until now Playing KPOP music contributes to giving customers the feeling of entering a real Korean restaurant while also making

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IV WEAKNESSES OF THE SERVICE

Meal time at MANYO only lasts 90 minutes from the moment the customer sits in the chair and orders That's why customers will have to quickly choose all the dishes they eat This can cause discomfort for customers who eat in a large group with the mindset of eating and chatting happily when they have to pay attention to the time while eating and cannot talk comfortably because if they talk Too much together and customers won't be able to eat to their heart's content

Although MANYO's restaurant space is beautifully decorated, one thing that makes customers uncomfortable is the distance between two tables

Two different tables are placed close together, separated only by a low wooden net, causing discomfort while customers talk When two tables are placed so close together, customers will feel quite uncomfortable as they feel like the two tables are one, whatever the person sitting at this table says, the other party can hear This leads to customers not wanting to chat and losing interest in eating

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V RECOMMENDATION AND CONCLUSION

First, MANYO can remove the 90-minute limit on customers' eating time or the restaurant can consider increasing the eating time for customers This is to help customers have more time to eat and chat, making them happy and comfortable without being too constrained to eat quickly or run out of time

Next, MANYO should consider rearranging the space, especially the distance between dining tables The restaurant should move the tables a little further apart,

or they can separate the tables with tight dividers that are higher than the current wooden mesh dividers This helps customers enjoy their food while chatting with their friends without having to worry about the person at the next table hearing the conversation

Conclusion, in the current competitive situation in the F&B industry, MANYO's acquisition and change is a way to retain customers By eliminating the time limit when eating or increasing the time when eating for customers and reconfiguring the restaurant space, customers can have a good experience and have a good impression

of the restaurant, which will help the restaurant gain a foothold firmly in the hearts

of diners and a solid position in the restaurant and service industry

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VI REFERENCES

https://kfoodroad.vn/manyo-tteokbokki-buffet-%EB%A7%88%EB%87%A8-%EB%96%A1%EB%B3%B6%EC%9D%B