Trang 1 TRƯỜNG ĐẠI HỌC KHOA HỌC XÃ HỘI VÀ NHÂN VĂN KHOA THÔNG TIN – THƯ VIỆN FINAL PROJECT SYSTEM ANALYSIS & DESIGN Giảng viên: TS Phan Thanh Đức Trang 2 Acknowledgments Thank you for
lOMoARcPSD|38839596 TRƯỜNG ĐẠI HỌC KHOA HỌC XÃ HỘI VÀ NHÂN VĂN KHOA THÔNG TIN – THƯ VIỆN FINAL PROJECT SYSTEM ANALYSIS & DESIGN Giảng viên: TS Phan Thanh Đức Họ tên SV: Nguyễn Thị Hoàng Quyên Nguyễn Thị Kim Ly Nguyễn Thị Nguyệt Anh Ngành: Quản lý thông tin CLC Mã lớp: INF2003-E-TT23 Hà Nội, 12/2022 Downloaded by YEN YEN (nguyenyen.12@gmail.com) lOMoARcPSD|38839596 Acknowledgments Thank you for your dedication to each lesson that always makes us feel new and always look forward to each lesson Although the knowledge of the subject is very heavy and difficult for us, his enthusiasm makes us more motivated to learn and complete the exercise after each lesson better We would like to thank you for helping us over the past time Our teamwork members: 20032717 1 Nguyễn Thị Nguyệt Anh 20032748 2 Nguyễn Thị Kim Ly 20032759 3 Nguyễn Thị Hoàng Quyên Downloaded by YEN YEN (nguyenyen.12@gmail.com) lOMoARcPSD|38839596 1 The company and BFD chart 1.1 Enterprise introduction - Brand name: Bindi Naturals - Representative office address: 4/3 Hoang Quoc Viet street, Nghia Do ward, Cau Giay district, Hanoi - Store address: No.122 Mai Hac De street, Le Dai Hanh ward, Hai Ba Trung District, Hanoi - Fanpage: Bindi Naturals - Website: https://bindi.vn/ Bindi Naturals - affiliated with Indienam Global Co., Ltd The company, founded in 2016, specializes in importing, distributing, and retailing health and beauty products derived from nature Bindi is the first and exclusive distributor of Medimix in the Vietnam market – a cosmetic brand of skincare, body care, and hair using natural formulas from the legendary Ayurveda medicine For 6 years, Bindi and Medimix have developed a close relationship and strategic cooperation to ensure the fastest distribution of goods to consumers Bindi Naturals products are not tested on animals and do not use carcinogenic materials Downloaded by YEN YEN (nguyenyen.12@gmail.com) lOMoARcPSD|38839596 1.2 The organization charts (BFD chart) Downloaded by YEN YEN (nguyenyen.12@gmail.com) lOMoARcPSD|38839596 2 Plan the Project implementation using WBS Plot a PERT chart to ensure all work is completed by 30 Dec 2022 WBS (WORK BREAKDOWN STRUCTURE) Downloaded by YEN YEN (nguyenyen.12@gmail.com) lOMoARcPSD|38839596 1 Search for business information 1 day None 2 Choose one company 1 day 1 3 Search for operating procedure 1 day 2 4 Finished BFP chart 1 day 3 5.Finished Pert chart 2 days 4 6 Business problem, DFD chart 2 days 5 7 Use Bizagi for this business 2 days 6 8 Planning for scenario 1 day 7 9 Perform the process 1 day 8 From 17/12/2022 to 30/12/2022 EL=1 EL=1 EL=2 EL=1 TE=1 TE=3 TE=6 TE=9 TL=1 TL=4 TL=6 TL=9 SL=0 SL=1 SL=0 SL=0 3 5 1 2 6 7 8 EL=1 4 EL=2 EL=1 TE=2 TE=8 TE=10 TL=2 EL=2 TL=8 TL=10 SL=0 TE=4 SL=0 SL=0 TL=4 SL=0 Downloaded by YEN YEN (nguyenyen.12@gmail.com) lOMoARcPSD|38839596 3 Clients DFD level 0 product inquiry 3.Products in 5 Searching 1.Receive stock response information 4.Request 0.Information handling line 2.Product Packaging authentication products Searching the product Staff Downloaded by YEN YEN (nguyenyen.12@gmail.com) DFD Context diagram lOMoARcPSD|38839596 Clients Receive orders Depot Product request Business problem: With no use and animal testing along with the use of ingredients that are benign and safe for the skin, Bindi has a wide range of products suitable for all ages, genders and skin types The problem of supply from the production site to the store is exceptionally large because the item needs to have a warehouse to ensure the temperature protection of the product and the sales process may have problems when at the store at that time the product has run out but has not been supplied in time Therefore, it is necessary to have a product consulting process and understand the needs that customers have set to be as suitable as possible with the products still in the store to do that, it is necessary to understand the operating process so that it is reasonable and serves customers as best as possible Before packing and reconfirming the customer's request when changing to another product, it is necessary to ask and confirm the request again before packing the product Downloaded by YEN YEN (nguyenyen.12@gmail.com) lOMoARcPSD|38839596 4 4.1 An order process 4.2 Describe the process in detail in less than 300 words and using Bizagi Modeler software, design (modeling) the business process in BPMN language The purchasing process at Bindi Naturals: When customers have a need to buy products, the staff will receive the order and open the reference to check whether the product is in stock or out of stock, if the product is in stock, the staff will advise in accordance with the customer's requirements If the product is out of stock, the staff will advise on other product models suitable for the skin type and needs of the customer When customers choose and pay for products, the staff will pack and save the customer's unit information so that they can conveniently advise on the next purchase of products If customers order through the website, there will be a free delivery service with the total order value will be given with attractive gifts Downloaded by YEN YEN (nguyenyen.12@gmail.com) lOMoARcPSD|38839596 5 Purchase order Request of Changing invoice No Suggest change Check Sulfcient stock Order Pack products Shipping Order completed received Yes Request of changing invoice Purchase order no Suggest Check stock yes Request pack good Order received Sulfcient stock Pack shipping Order completed Downloaded by YEN YEN (nguyenyen.12@gmail.com) lOMoARcPSD|38839596 When a customer places an order, the staff in charge will find and enter the product name and other related information on the system After the inspection process, the result will be given whether the product still exists or does not exist, if the product will be reconfirmed with the customer and when approved, the product will be packaged, if there is no stock available, it will send a notice and receive feedback from customers End of purchase process The above statistics show the effectiveness of Bindi's sales process Downloaded by YEN YEN (nguyenyen.12@gmail.com)