Final essay introduction to project managementincrease cosmetic sales ohui vietnam first quarter 2023

Integrated managementProject OverviewDevelopment Life Cycle: Define requirements ⇒ Design Programming ⇒Testing ⇒ Operation and Maintenance.Management model: Decentralize the responsibili

VIETNAM NATIONAL UNIVERSITY HANOI UNIVERSITY OF SOCIAL SCIENCES AND HUMANITIES

-*** -FINAL ESSAY INTRODUCTION TO PROJECT MANAGEMENT

INCREASE COSMETIC SALES OHUI VIETNAM FIRST QUARTER 2023

Listing number: 31

Full name: Nguyen Cong Tru Class: Quản trị dự án **

Group: FWB Identity number: 19032898 Email: Truhkc@gmail.com

Mobile: 0989849501

Hanoi, 2022

MỤC LỤC

I Introduction 3

1 Problem tree 3

2 Target tree 3

II 9 benchmarks used 4

1 Integrated management 5

2 Scope management 5

3 Time management 6

4 Cost management 7

5 Quality Management 8

6 Human Resource Management 9

7 Information management 11

8 Manage procurement, bidding 11

9 Risk management 12

III Experience learned 15

IV Bibliography 15

Project :Ohui Vietnam cosmetics revenue in the firstquarter of 2023

The context of the project: When starting to work at Ohui Vietnam, the problem of poor information systems led to a decrease in revenue In the context of the recent pandemic situation, the economy as well as the way people buy goods are also subject to a huge change, leading to many businesses falling as well as needing to change quickly to continue to exist

So I decided to deeply analyze the shortcomings and additional things to help the company's revenue increase as a marketing officer as well as a business consultant to build a small project to implement in the first quarter of 2023 The project is carried out in practice and is ongoing

1 Problem tree

2 Object tree

3 Logical framework

Methods

Assumptions

Building an

ERP system

- Human resource management is

- Inventory reports can be linked as well as import and export of goods

Successfully

system

construction costs, the system when built still lacks functions that are difficult

to meet all needs Build a CRM

Company

- Automated care checks Export reports related to

customers

Successfully

system

If there are customers left or

1 number of customers on the restricted list, it is difficult to use the system Company personnel are not too tech-savvy Lunar New

Year MKT

campaign

- How much does the campaign need to spend? how effective is expected

Approved via

Managemen

t

How much will

campaign cost and what will it cost and what it will be like

Personal

branding

(OHUI VN)

Build a tiktok channel

>50 k Follow Open shopee booth to sell > 50 orders / month

Tiktok vs Shopee Much competitiondoes not gain

engagement or dead channels

Gratitude to old

customers last

year

Give VIP customer

1 Integrated management

Project Overview

Development Life Cycle: Define requirements ⇒ Design Programming ⇒ Testing ⇒ Operation and Maintenance

Management model: Decentralize the responsibilities and powers of each designated object participating in the project

Estimated time : 3 months

Resources used:

Cost: 400 Million VND

Human resources: 6 personnel

Project charter: The project is planned within the framework of the charter company built during the participation period, the members of the company participating in the project need to contribute enough requirements as well as use resources appropriately

Output: Increased sales revenue in January 2 2023

Get the right information system and customer relationship management system for the company

The tools are applied:

 Sapo Software

 Asuna Project Management Softwares

 Microsoft excel office software

 E-commerce platforms

 Social media advertising platforms, google

 Trello Project HR Management Software

 And some of the company's own software

2 Scope management

a) Project description and basis

- The project "Increasing revenue of Ohui Cosmetics Vietnam in the first quarter of 2023" was formed starting from 11/2022 when evaluating and analyzing through the report around revenue of the third and fourth quarters

of 2022 Looking back at these 2 quarters, the company's business model is still flawed and ineffective So this project is implemented to solve the problem of the company's revenue and solutions in the upcoming Tet period

Ohui Vietnam Cosmetics store The store specializes in selling high-end Korean cosmetics and facial massage services The project includes: Building a customer relationship management system Business information system for small and medium enterprises Develop a year-end sales strategy

to thank customers

b) Project scope

- The project "Increase Ohui Vietnam Cosmetics revenue in the first quarter of 2023" is built to increase the company's revenue before the Lunar New Year

2023

- The company's human resources system includes:

- Branch Manager

- Spa personnel

- Personnel

- Warehouse personnel

- Marketing personnel

The project is implemented for a period of 3 months: December 2022 -February 2023

- Construction plan including related projects

+ Rearrange the warehouse management system: Avoid the situation of negative balance outages, leading to difficulty control

+ Build a basic information system About order linkage, warehouse linkage, HR management, event management, project management, and customer care

+ Building a customer relationship management system (CRM): Realize that the company has a large number of customers and buys regularly, but the customer care is still manual and not optimized Therefore, the rebuilding of the customer relationship management system is extremely necessary and urgent, especially and the upcoming Lunar New Year and Solar Festival events

3 Time management

Day

( Date)

Condi tion Organize

warehouse

management

NS

customer gratitude

management

system before Tet

NS Marketing + QL

eted

corporate CRM

system

NS Marketing + QL

(Sale + gratitude +

Advertising)

+ QL + Sale

Store branding

Build an ERP

system or buy the

right one

The project may last longer due to the Tet holiday or the case of a reluctant shortage of personnel (the project can last about 3 months longer)

4 Cost management

- Project "Increase Ohui Vietnam Cosmetics Revenue in the first quarter of 2023"

+ The project cost is divided into many sub-branches

+ Cost of upgrading equipment and decorating the store: 50 Million (upgrading spa equipment, Decorating mirror lights to upgrade basic facilities)

+ Marketing costs 15% of monthly revenue (Advertising, small project money, video rental costs)

+ The cost of building an ERP system (under calculation)

+ Cost of gratitude to customers before Tet (gift by product, Telesale gratitude)

+ The cost of building a CRM (currently calculated)

+ The cost of building a Tiktok channel, shopee

a) Cost of machines, direct equipment (CM):

As a beauty cosmetic store, the system builds and upgrades store equipment

as well as imports new products The cost of the product is not publicly available in the report

b) General costs

- Expenses paid for personnel

- Expenses for facilities management (housing, electricity and sanitation)

- Tax expenses

- Expenses on the management of other items incurred

c) Cost management tools for projects

Asana project management software: To facilitate project management, the company uses a lot of supporting software such as managing spending for

each small project in addition to Excel, but also using Asana software ( 3-month trial )

5 Quality Management

In order for the total projects to be the best efficiency according to regulations, small projects need to be completed 1 way and have the best output quality management plan, so the company applies the following process

Personnel measuring progress will be personnel in the stages of checking for each other and management will be the final checker to give additional comments

In addition, the quality management process also needs to have a detailed plan to ensure an appropriate progress time to avoid OT for personnel as well as cost overruns

Input: Progress projects to be implemented

Tools and means: SAPO order management system, Trello basic task basic human

system, And there is 1 number of separate systems developed by the company to manage order personnel as well as train other personnel

Result: Small projects with quota matching processes

- Quality Management PLAN

- Additional upgrade plans

- Measure the effectiveness of quality work of personnel

6 Human Resource Management

The company quickly participates in the project including 6 employees: 1 Project manager, 1 marketing personnel, 2 Spa & sale personnel, 4 sales personnel (there are 2 employees who are both spa and sale)

A project human resource management plan is the process of identifying and documenting project roles, responsibilities, necessary skills, relationships between roles, and creating an employee management plan in a project The main benefit of this process is that it establishes roles and responsibilities in the project for each individual, a project organization chart, and a human resource management plan that includes when people are needed to pour into the project

Inputs:

The project management plan is used as input to develop a human resource management plan Information commonly used for workforce planning includes the following, but is not limited to

● The project life circle and process will be applied to each phase

of the project ( saved at Time Management )

● Work will be done to accomplish the goal of the project Organize warehouse management

Building a customer gratitude management system before Tet Building a corporate CRM system

Tet campaign (Sale + gratitude + Advertising) Store branding (basic)

Build an ERP system or buy the right one

● Change management plan shows the change document that will

be managed and controlled

● Configuration management plan represents document configuration management (Using Trello + Zalo)

● Needs and methods of communication between stakeholders (how to manage sales to retail customers and agency customers)

● How project baselines are guaranteed

- Request a resource to complete the activity in the project The resources for equipment costs are provided in an extremely complete and clear way from the shooting system of facilities and equipment, and the advertising budget is sufficient just for clear detailed plans and appropriate progress management that the system can implement

environment young and full of creativity There are serious experienced managers and no shortage of expertise Corporate environmental factors that can affect human resource management plans include:

● Corporate culture and structure

● Human resources currently has 6 personnel

● The geographical dispersion of team members Currently working at 78 Nguyen Chi Thanh

● Personnel management policy

● Market conditions The market has been highly volatile in recent times and possibly in the near future

- Asset process of the organization: Preserving the assets of the organization has its own monitoring system, personnel violate compensation according to the signed contract

Tools and techniques

- Hierarchical diagram: This is a traditional organizational structure diagram that can be used to show positions and relationships in a project through top-to-bottom formatting While WBS represents the deliverables of the project, the Organizational Breakdown Structure (OBS) is arranged by department, unit, team of the organization with the activities of the project Stakeholders looking at that diagram can understand the department's responsibilities in the project, the relationship, and how the department communicates

Trello Because the personnel in the project are not much at the top of the division and the management is also easier and more convenient, I decided to choose Trello and excel to optimize time for other stages Bigazi: The software distributes human resources as well as processes

in the business in the most professional as well as accurate way

building small projects such as developing channels or increasing interaction or increasing revenue also needs to promote wholesale orders as well as VIP customers often buy goods need to have human resource management policies so that they can take care of customers

in the best way as well as effectively highest fruit

Meetings: When planning a project's human resource management, the project management team holds meetings to plan These meetings use a combination of different tools and techniques so that all project management team members reach a consensus on a human resource management plan

Output: The human resource system is managed and operated at full

capacity as well as the ability to give the following information

Who games and responsibilities

● The role of each individual:

● The right to access the project's resources, the right to make decisions, approve

● Responsibilities are assigned, activities must be completed

● Competencies: skills and abilities required

● Project organization chart

● Employee management plan

● Receiving employees, when to accept people into the project Some roles are different, the time to join the project is also different, so there needs to be a plan for this

● Resource calendar: schedule work for members in the project based on the resource's ability

● Training plan: Some projects require professional training, tools or processes, it is necessary to plan for who learns what and how time

● Recognition and reward

● Strategize for compliance with rules, contracts, policies

● Ensure employee safety (when exposed to potentially harmful equipment)

● Release plan: human resources are money, so when to ensure progress and save costs needs to be carefully considered

7 Information management

The goal is to build a complete ERP system that suits the needs of the company

Input: Human resource management, warehouse management, image management, employee monitoring, salary and bonus., customer order management,

Tools: SAPO, Company Own Software, excel

Desired output: integrated in a system that can easily control collation and track business activities

The information system will be built based on the human factors of warehouse management, order management as well as campaign management in 1 system