WOMAN: Good morning, Travel Link How can I help you?
MAN: Good morning I live in Bayswater and I’d like to get to Harbour City tomorrow before 11am
WOMAN: Well, to get to Bayswater
MAN: No, no I live in Bayswater – (1) _ is
WOMAN: Sorry Right; so that’s Bayswater to Harbour
City Are you planning to travel by bus or train?
MAN: I don’t mind really, whichever option is faster, I suppose
WOMAN: Well, if you catch (2) _ , that’ll get you there in under an hour Let’s see – yes, if you can make the 9.30am express, I’d recommend you do that
MAN: Great Which station does that leave from?
WOMAN: Helendale is the nearest train station to you
MAN: Did you say Helensvale?
MAN: What’s the best way to get to the Helendale station then?
WOMAN: Well, (4) _ a minute while I look into that Now, it seems to me that you have two options Option one would be to take the 706 bus from the
Bayswater Shopping Centre to Central Street When you get
Express train = railway express: tàu cao tốc
Goes to the station = take you to the station: đến ga tàu
Five-to-nine = 8:55: 9 giờ kém 5 phút
Pay in fare: trả tiền vé xe/tàu
Get a ticket on the bus: nhận vé xe buýt
After = later than: sau (giờ) p.m = in the evening
Cost sb + số tiền + with your card = mất chi phí bao nhiêu khi trả tiền thẻ Commuter ferry: phà đi lại Tourist ferry = tour boat
4 there, you transfer to another bus which will take you to the station Or, the second option, if you don’t mind walking (5) _ kilometres, is to go directly to Central Street and get straight on the bus going to the train station MAN: Okay Which bus is that?
WOMAN: The 792 will take you to the station
MAN: I guess the walk will be good for me so that might be the better option
What time do I catch the 792?
WOMAN: There are two buses that should get you to the station on time: one just before nine o’clock and one just after But look, at that time of the morning it might be better to take the earlier one just in case there’s (6)
_ or something The 8.55 is probably safer than the 9.05
MAN: Yeah, I don’t want to miss the train, so I’ll be sure to
(7) _ the five- to-nine bus
MAN: By the way, how much will I have to pay in fares?
WOMAN: Well, you can get a ticket on the bus for $1.80 cash and you’ll need $10 each way for the train Wait, do you have a Travel Link Card?
MAN: No, but I can get one before tomorrow
WOMAN: Okay, well that’ll make it (8) _ then The bus will cost $1.50 each way, and the train will be – the train to Harbour City will still cost $10.00 because you’ll be travelling during peak hours in the morning, so no savings there, I’m afraid
However, if you could come back at an off-peak time
MAN: What does that mean?
WOMAN: Well, if you could start your return journey before 5pm or later than (9) _ in the evening
MAN: Actually, I wasn’t planning on coming back till at least 8 o’clock anyway
WOMAN: In that case, you can make quite a saving if you use your Travel Link Card You did say you were planning to purchase one, didn’t you?
MAN: Yes, I’ll pick one up later today
WOMAN: Good – that would mean that your return train journey would only cost you $7.15 with your card
WOMAN: Is there anything else I can help you with?
MAN: Actually, there is Do you know if I can use the Travel Link Card on ferries?
WOMAN: If you’re thinking of the Harbour City ferries that go back and forth between the north and south bank, those are (10) _ , then yes A one-way trip costs
$4.50 but with your card you’d make a 20% saving and only pay $3.55
MAN: So, $3.55 for the commuter ferry What about the tour boats?
WOMAN: You mean the tourist ferries that go upriver on sightseeing tours? No – they only take cash or credit card They’re not part of the Travel Link Company
MAN: Oh, I see I don’t suppose you know the cost of a tour?
WOMAN: In actual fact, I do, because I took a friend on the
6 trip upriver just last week We decided on the afternoon tour and that was $35 each but I understand that you can do the whole day for $65
MAN: Thank you You’ve been a great help
WOMAN: My pleasure Enjoy your day out
Hello everyone I’m the counselling administrator here at St
Ive’s College and I’ve been asked to come and talk to you about our counselling team and the services that we offer
We have three professional counsellors here at St Ives:
Louise Bagshaw, Tony Denby and Naomi Flynn They each hold daily one-on-one sessions with students, but which counsellor you see will depend on a number of factors
If you’ve never (1) _ before, then you should make an appointment with Naomi Flynn Naomi specialises in seeing new students and offers (2)
_ where she will talk to you about what you can expect from counselling, followed by some simple questions about what you would like to discuss
This can be really helpful for students who are feeling a bit worried about the counselling process Naomi is also the best option for students who can only see a counsellor (3)
_ She is not in on Mondays, but starts early on Wednesday mornings and works late on Thursday evenings, so you can see her before your first class or after your last class on those days
Louise staffs our drop-in centre throughout the day If you need to see someone (4) _ then she is the one to visit Please note that if you use this service then
Louise will either see you herself, or place you with the next available counsellor If you want to be sure to see the same counsellor on each visit, then we strongly recommend you
(5) _ ahead of time You can do this at reception during office hours or by using our online booking
Do not = never…before: chưa từng có trước đó
Have an appointment = use a counselor: hẹn gặp chuyên gia
First time seeing a counselor = without a prior appointment: lần đầu gặp 1 chuyên gia nào đó
First-year students: sinh viên năm nhất
Find = discover: tìm thấy, phát hiện
Taking with staff = How to talk with teachers and other staff: nói chuyện với viên chức
Communicating across cultures = multicultural communication: giao tiếp đa văn hóa
Abroad = foreign international: ngoại quốc, quốc tế
Tony is our newest addition to the counselling team He is our only male counsellor and he has (6) _ in stress management and relaxation techniques We encourage anyone who is trying to deal with anxiety to see him Tony will introduce you to a full range of techniques to help you cope with this problem such as body awareness, time management and positive reinforcement
Each semester the counselling team runs a number of small group workshops These last for two hours and are free to all enrolled students
Our first workshop is called Adjusting We’ve found that (7)
_ can come as a big shock for some people After the structured learning environment of school, it is easy to feel lost In this workshop, we will introduce you to what is necessary for academic success As you might expect, we’re targeting first-year students with this offering
Getting organised follows on from the first workshop Here, we’re going to help you (8) _ of putting things off, get the most out of your time and discover the right balance between academic and recreational activities
With Getting organised, we’re catering to a broader crowd, which includes all undergraduates and postgraduates
Next up is a workshop called Communicating The way people interact here may be quite different to what you’re used to, especially if you’ve come from abroad
We’ll cover an area that many foreign students struggle with
– how to talk with teachers and other staff We’ll cover all aspects of (9) _
Stay on track = stay on target: tập trung vào mục tiêu
Strictly for = only: dành riêng cho
International students tend to get a lot out of this class, so we particularly encourage you to come along, but I must say that sometimes students from a local background find it helpful too So, everyone is welcome!
The Anxiety workshop is held later on in the year and deals with something you will all be familiar with – the nerves and anxiety that come when exams are approaching Many students go through their (10) _ suffering like this, but you don’t have to Come to this workshop and we’ll teach you all about relaxation and how to breathe properly, as well as meditation and other strategies to remain calm We’ve tailored this workshop to anyone who is going to sit exams
Finally, we have the Motivation workshop The big topic here is how to stay on target and motivated during long-term research projects This workshop is strictly for research students, as less-advanced students already have several workshops catering to their needs
Well, that’s it, thanks for your time If you have any questions or want more information about our services, do come and see us at the Counselling Service
TUTOR: Hello Lorna, Ian Glad you could make it You’re the only two who put your names down for this literature tutorial so let’s get started, shall we?
I want to run over some aspects of the novel, The Secret
Garden, with you before the test next week Be sure to (1)
_ and ask questions if you need to
IAN: Hey Lorna, have you got a spare pen?
LORNA: Sure, here you are
TUTOR: Okay, so, the story follows two key characters – you should refer to them as protagonists – who go by the names of Mary Lennox and Colin Craven The story is set shortly after the turn of (2) _ , and the narrative tracks the development of the protagonists as they learn to overcome their own personal troubles together
LORNA: That’s quite a common storyline, isn’t it?
TUTOR: Yes, you’re right, Lorna So, what can you tell me about the character of Mary?
LORNA: Well, in the beginning she is an angry, rude child who is orphaned after (3) _ and forced to leave India and move to the United Kingdom to her uncle’s house in Yorkshire
TUTOR: That’s right – and there she meets Colin who spends his days in an isolated room, believing himself to be permanently crippled with no hope of ever (4)
_ to walk The two strike up a friendship and gradually learn – by encouraging each other – that they
Early = shortly after the turn: đầu (thế kỷ)
Never be able to = no hope of gaining the ability of: không bao giờ có thể characters’ feelings = how all the characters feel about things: cảm xúc nhân vật perceptions = what they like and don’t like: cảm nhận, cảm quan
Physical things = material items: thứ vật chất
Represent = stand for: đại diện cho
Connection = link: sự liên kết
Well-being = physical and emotional prosperity Need = necessity
12 can both become healthy, (5) _ in life
IAN: Will we need to remember a lot of these details for the exam?
TUTOR: Just the basic outline Examiners don’t want to read (6) _ – they know what the book is about Focus on narrative techniques instead, such as point of view
LORNA: Are there any in this novel?
TUTOR: Yes, two very important ones The Garden of Eden is a motif It (7) _ a few times in connection with the garden of the story And then you’ve got the role that secrets play in the story In the beginning, everything is steeped in secrecy, and slowly the characters share their secrets and in the process move from darkness to lightness, metaphorically, but also in the case of Colin, quite literally His room in the beginning has the curtains drawn, and he appears at the end in the brightness of the garden IAN: Anything else we need to know about?
TUTOR: Yes Nearly all novels explore universal concepts that everyone has experienced – things like love, family, loneliness, friendship These are called themes The Secret Garden has a few themes that all centre on the idea of connections The novel explores, for example, the way that health can determine and be determined by (8)
_ As Colin’s health improves, so too do his perceptions of his strength and possibility The author also examines the link between our environment and our (9) _ prosperity The dark, cramped rooms of the manor house stifle the development of our protagonists; the garden and natural environments allow them to blossom,
13 just as the flowers do Finally, this book looks at connections between individuals, namely Mary and Colin This necessity of (10) _ is the novel’s most significant theme – because none of their development as individuals would have occurred without their knowing each other Well, that about sums it up, I think
LORNA: That’s a great help, thanks
IAN: Yes, thanks very much
Today, I’m going to be talking about time Specifically I’ll be looking at how people think about time, and how these time perspectives (1) _ According to social psychologists, there are six ways of thinking about time, which are called personal time zones
The first two are based in the past Past positive thinkers spend most of their time in (2) _ , fondly remembering moments such as birthdays, marriages and important achievements in their life These are the kinds of people who keep family records, books and photo albums
People living in the past negative time zone are also absorbed by earlier times, but they focus on all the bad things
– regrets, failures, poor decisions They spend a lot of time thinking about how life could have been Then, we have people who live in the present Present hedonists are driven by pleasure and (3) _ Their life motto is to have a good time and avoid pain Present fatalists live in the moment too, but they believe this moment is the product of circumstances entirely (4) _ ; it’s their fate Whether it’s poverty, religion or society itself, something stops these people from believing they can play a role in changing their outcomes in life Life simply “is” and that’s that
Looking at the future time zone, we can see that people classified as future active are the planners and (5)
_ They work rather than play and resist temptation
Decisions are made based on potential consequences, not on
Regret = disappointment: sự nuối tiếc, thất vọng
Bad decisions = poor decisions: những quyết định tồi tệ
Live for = driven by: sống nhờ vào
Life motto: châm ngôn sống
Beyond their control: vượt tầm kiểm soát
Religious belief = religion: niềm tin tín ngưỡng
Social conditions = society: điều kiện xã hội
Prefer = rather than: thích cái gì hơn
Have a strong belief = the certainty: có niềm tin chắc chắn
15 the experience itself A (6) _ perspective, future fatalistic, is driven by the certainty of life after death and some kind of a judgement day when they will be assessed on how virtuously they have lived and what success they have had in their lives
Okay, let’s move on You might ask “how do these time zones affect our lives?” Well, let’s start at the beginning Everyone is brought into this world as a present hedonist No exceptions Our initial needs and demands – to be warm, secure, fed and watered – all stem from the present moment But things change when we enter formal education – we’re taught to stop existing in the moment and to begin thinking about (7) _
But, did you know that every nine seconds a child in the USA drops out of school?
For boys, the rate is much higher than for girls We could easily say “Ah, well, boys just aren’t as bright as girls” but the evidence doesn’t support this A recent study states that boys in America, by the age of twenty one, have spent 10,000 hours playing video games The research suggests that they’ll never (8) _ the traditional classroom because these boys require a situation where they have the ability to manage their own learning environment
Now, let’s look at the way we do prevention education All prevention education is aimed at a future time zone We say
“don’t smoke or you’ll get cancer”, “get good grades or you won’t get a good job” But with present-orientated kids that just doesn’t work Although they understand the potentially negative consequences of their actions, they (9)
_ the behaviour because they’re not living for the future; they’re in the moment right now We can’t use
16 logic and it’s no use reminding them of potential fall-out from their decisions or previous errors of judgment – we’ve got to get in their minds just as they’re about to make a choice
Time perspectives make a big difference in how we value and use our time When Americans are asked how busy they are, the vast majority report being busier than ever before They admit to sacrificing their relationships, personal time and a good night’s sleep for their success Twenty years ago, 60% of Americans had sit-down dinners with their families, and now only 20% do But when they’re asked what they would do with an eight-day week, they say “Oh that’d be great” They would spend that time labouring away to achieve more They’re constantly trying to get ahead, to (10) _ a future point of happiness
So, it’s really important to be aware of how other people think about time We tend to think: “Oh, that person’s really irresponsible” or “That guy’s power hungry” but often what we’re looking at is not fundamental differences of personality, but really just different ways of thinking about time Seeing these conflicts as differences in time perspective, rather than distinctions of character, can facilitate more effective cooperation between people and get the most out of each person’s individual strengths
WOMAN: Good morning, I’d like to register to use the internet in the library
MAN: Do you have a library card?
WOMAN: Yes, I’ve been a member for 6 months but I’ve never used (1) _ before
MAN: No problem Can I have your full name please?
MAN: So, Milton is your surname?
WOMAN: Well, no, actually it’s (2) _
WOMAN: And, erm, Jane isn’t spelt J-a-n-e either It’s J-A-
MAN: Okay, got that thank you Now, where do you live,
MAN: That’s in Whitfield, right? I have a cousin who lives in that area
MAN: And the postcode is double seven double five?
WOMAN: Not quite – you’ve got it round the wrong way
Family name = surname: tên họ
Access the internet: kết nối internet
Social networking: mạng xã hội
Make use of: tận dụng Keep in touch: giữ liên lạc
Job hunting = job vacancies: kiếm việc làm
One-off payment: thanh toán một lần
Time limit: giới hạn thời gian
MAN: Whoops, okay, moving on now Do you work or are you at home during the day?
WOMAN: Well, both, actually I work as a nurse but I’m on permanent (4) _
MAN: Oh, I see In that case, we won’t put down your home phone number because I’m sure you don’t want to be disturbed when you’re trying to sleep
WOMAN: Thanks, I appreciate that – you can always leave a message on my mobile if you have to contact me I have it turned off when I’m sleeping, but I regularly check my voicemail for messages
MAN: And that number is?
MAN: Good Now I’ll need to see some form of photo ID – have you got something with you?
WOMAN: Yes, just a minute, here’s my (5)
MAN: Thank you I just need to make a note of the number AZ 1985331
WOMAN: Is that all you need?
MAN: Just one more thing – your date of birth – but I can get that from the card One moment
WOMAN: Look – I’m afraid you haven’t copied it down correctly I was born on the 25th (6) _ MAN: What have I written? Oh yes, I see it now, I’ve got the 25th of the eighth month, but that would make it August
Thanks for spotting the mistake
MAN: Well, that’s the application form done – now, I wonder if you’d mind taking part in a survey we’re doing? WOMAN: That’s fine What do you want to know?
MAN: Basically, we’re trying to find out why people access the internet I mean, what would you be using it for? Social networking, I suppose
WOMAN: I don’t really think so – I haven’t got the time for something like that But I do want to (7) _ with friends and family both here and abroad, so I’d mostly be making use of my email account
MAN: I see A lot of students come in here to do research – is that something that you might be doing?
WOMAN: I think the internet is a great tool for research but it’s not something that interests me at the moment
MAN: What about checking out a new job?
WOMAN: A lot of my friends use the internet for job hunting and they say it’s the best way to look for a new position – I’m quite settled where I am, though You can get access to the other classifieds, can’t you? (8)
MAN: Yes, and I’m told it’s a very popular way of buying and selling these days
WOMAN: Well, I’ll definitely be using it for that
MAN: Thanks a lot Now, do you have any questions? WOMAN: Is there a charge for the service?
MAN: It used to be free but we’ve decided to set a one-off payment of (9) _ for the initial
WOMAN: Oh, that’s not bad at all One more thing is there a time limit for each session, like half an hour or something?
MAN: Oh, it’s better than that – one (10) _ session per day – quite generous really But we’re very strict about it
WOMAN: I’d rarely spend more than 45 minutes on the internet at any one time so that’ll be more than enough Thank you
Hi everyone It’s good to see such a big turnout at our
Nature Club session for June Just before we start this evening’s workshop, I’d like to (1) _ to what we have in store for you in the second half of the year
First of all, the guided bushwalk – this is always a favourite
– starting out on the Springvale plateau and continuing down into a section of the state conservation area
Last year, we invited children aged 8 and over if they came with a parent, but the track has been washed out in a few places since then and it can be quite rough, so this year we considered restricting it to adults only however, on reconsideration, the committee has now decided to recommend it for all bushwalkers who are over (2)
Another very popular option is the bird observation walk
We’ll be searching for both migratory and native birds as we walk through tidal marshlands and mangroves and you can expect to get your feet uncomfortably wet and muddy if you don’t wear (3) _ – these are a must
The leader will have a strong pair of binoculars, so we’ll rely on her to name the species for us and we’ve ordered some bird (4) _ that you may wish to purchase at a later date
From the bush to the swamp, and now to the sand dunes
Our leader will help us identify plants (5)
_ the local area as well as some invasive suitable for = recommend: phù hợp accompanied by = with: được theo cùng với reconsideration: sự cân nhắc lại waterproof footwear rubber boots: giày chống nước invasive: xâm lấn sturdy: chắc chắn indigenous inhabitants: dân bản địa forfeit: tước quyền organize the catering: tổ chức phục vụ get a refund: nhận hoàn tiền
23 weed species We’ll be asking for volunteers to help pull out the weeds where possible, so a pair of sturdy gardening gloves is essential Spades and other tools will be provided
It could get very hot and you’ll need water – plenty of it – but a local business owner is willing to provide bottled water (6) _ The next outing, bush tucker, is a new one – have you ever wondered what life in this country would have been like two hundred to two thousand years ago? Well, come on this trip and you’ll find out how the indigenous inhabitants used local plants as food and medicine
Because lunch is included in this trip, there will be a small charge per person We had originally thought 7 dollars would cover the basics – sausages and bread followed by tea and coffee, but then we thought a few different cuts of meat and salad would be nice and that brought the price up to (7) _ a head At one stage we even contemplated including seafood, but that would have been a bit too expensive – around 15 dollars – so meat and salad it is We expect this to be a popular event, so we’ll need advance bookings to organise the catering Please let us know your intentions by the 10th of November, and be aware that we’ll require pre-payment by the (8) _ You can still change your mind and get a refund up to the 25th of November but after that date, if you pull out, you’ll forfeit the money paid
Well, now if you can give me a few more minutes of your time, I’ll fill in a few details for you The bush walk, led by Glenn Ford, is first up in July – on the second of the month It’ll start from Springvale as usual but this year we’ll be setting off in the morning, at nine fifteen, and we’ll get back
24 at one in the afternoon
The bird watching expedition is on the tenth of September at Camford and the leader is the president of the Nature Club, our very own Joy Black If you have any questions at all about bird life, Joy is the person to ask This is a twilight outing from 4.30 to 6.30
Next up is the trip to the sand dunes on 26 November with Rex Rose A bit of an early start – especially for those of you with a fair way to travel – but we’ll meet at the
(9) _ at half past eight That’s the observation hut, 8.30 till 10.30, and even at that time of the morning it’ll be very hot, so come prepared!
The last trip on the programme is the bush tucker excursion on the third of December with ranger Jim Kerr This will be at Carson Hills and the presentation and demonstration will take place from 10 am till 11.30 but be prepared to stay on for the barbecue and bush tucker lunch at 12 o’clock I expect we’ll wind up at two and you can (10)
MAN: Hello My name is Lincoln Farraday and I’m ringing to see if you still have the (1) _ that you advertised for sale?
WOMAN: Yes, there are three items left – two bedside tables and a dressing table
MAN: Oh, good They’re just the items I’m after Tell me, what’s the construction of the bedside tables – I mean, what are they made of?
WOMAN: Well, they’re (2) _ and they’re made of wood – but the wood has been painted, it’s not brown anymore, it’s been painted cream
WOMAN: Each table has a shelf and 2 drawers Oh, and the drawers have square (3) _ – quite modern and quite nice really
MAN: And what about the (4) _ ?
WOMAN: Well, each table is 50 centimetres wide …
MAN: That’s good, much bigger than that and they wouldn’t fit beside my bed I live in an apartment where the bedrooms are quite small What I really need to know is how tall they are – you see my bed’s quite high
WOMAN: 65 centimetres high and 45 centimetres deep
Colour = paint: được tô màu gì
Brass handles: tay cầm bằng đồng
Be in perfect condition: điều kiện tuyệt vời cho cái gì đó Construction: Xây dựng
Adjustable: có thể điều chỉnh được
Ask + giá tiền: nói về giá Have a look: nhìn qua
MAN: Thanks Just a couple more questions about the bedside tables, what condition are they in and how much are they?
WOMAN: They’re (5) _ – there isn’t a mark on them, you know I had them painted professionally, you see, so the finish is much better than you’d normally expect As for how much … well, I guess … I think fifteen pounds each would be a fair price, but I’ve decided that I’ll only sell them together, as a pair, so that means the price is thirty pounds all up
MAN: Now, can you tell me about the dressing table?
WOMAN: Yes, it matches the other tables in colour and style
MAN: Good – how many drawers does it have?
WOMAN: Five altogether Um … the bottom two drawers hold more as they’re deep
MAN: Mmm … and the dimensions – how wide is it? That’s all I need to know – it wouldn’t be more than a metre and a half, would it?
WOMAN: Well, just under actually … it’s … ah, 1.25 metres across
MAN: Does it have a mirror?
WOMAN: It has three mirrors – you know… a central one and a narrower one on each side And they’re all (6) _
MAN: I see – and the overall condition of the dressing table?
WOMAN: Well, it has a couple of (7) _ on the surface but it’s still in good condition so I’m asking fifty pounds
MAN: Could I (8) _ and have a look later today? WOMAN: What time were you thinking of?
MAN: In about half an hour …
WOMAN: Oh, yes, that’s fine By the way, my name is Carolyn Kline – it’s (9) _ at the front of the house MAN: Kline – is that K-L-I-N-E?
WOMAN: That’s right And I live at 19 (10) _ MAN: Did you say the main road?
MAN: That’s just off Ash Grove, isn’t it?
WOMAN: Yes See you soon then …
MAN: Yes, in about 30 minutes
It’s so nice to see so many people here on our Open Day – I hope you’ll be (1) _ by what you see and that you’ll all decide to join up We have tried to cover all aspects of sport and fitness here at the Centre Well, let’s start, shall we?
As we’re standing here at reception looking down the long
(2) _ , you’ll notice the car park on your left (where most of you have parked) asks you to reverse into the parking spaces (for (3) _ ) Also, this morning, a couple of keen potential members rode their bikes right in through the door instead of leaving their bikes outside there, on your right, where the secure bike stands are Um … you may be wondering why there are so many mothers arriving with little children – as we proceed, you’ll see that this first room on your right is a crèche, where you can leave your little ones for up to two hours and they’ll be (4) _ while you work out After the crèche, on the same side of the corridor, is the male locker room with showers, spa and sauna Opposite that, on your left, there’s a staircase leading to the mezzanine floor You’ll not only get a great view out over the playing field, but you’ll also find a coffee shop and snack bar selling a range of wholesome food and drinks – protein shakes, fruit smoothies … that kind of thing We won’t go up the stairs at this point – I’ll give you some time later when you can explore at your leisure Most of you in
Corridor: hành lang Reverse into: Quay lại
Expertly supervised: Trông coi cẩn thận
On the same side of: cùng phía với cái gì
Get a great view: có tầm nhìn đẹp nhất
Administrative purpose: Mục đích quản lý Opposite: đối diện
Track on your way in: ở lối bạn đi vào
Strenuous: vất vả, gian khổ Pop in: ghé qua
Make an appointment: đặt lịch hẹn
Get a sleep-in: có chỗ ngủ Timetable: lịch (mở cửa hàng)
38 the group are women … so next, let me point out the women’s locker room (which has the same facilities as the men’s – you know, things like showers, spa and sauna) It’s separated from the men’s locker room by an office which the staff mainly use for
As we move on, on the same side of the corridor as the stairs, you’ll see the entrance to the main hall, where they hold yoga classes, aerobics, and so on On the wall here there is a timetable of all group classes and it is updated regularly Now, opposite the hall is the gymnasium itself
Go ahead – have a look Impressive isn’t it? Very spacious, light and airy with all the most modern equipment
As we continue down the corridor past the main hall, on the same side, there is a (6) _ This is mainly used when the centre is hosting a big sports event of some kind – it gives the officials a quiet place to gather and have meetings and so on
You’ll have seen the 400 metre athletics track on your way in, beside the car park … we have some pretty big
Well, after a strenuous workout, I bet there’s nothing you’d like more than a swim … in the (8) _ But first, these rooms on our right are all part of the sports medicine clinic where you have access to a doctor, physiotherapist, massage therapist, podiatrist and even a sports psychologist if you need one Of course you’ll need to make appointments, but if you have any questions, just pop in and see the clinic receptionist and she’ll help you out
Okay Let’s go through the (9) _ ahead of us … and
Be entitled to: được quyền làm gì
39 here we are … in the aquatic centre … turn left, past the pool shop where you can buy or hire goggles, swim caps and such like … and we’re outside … poolside Beautiful, isn’t it? Especially on a day like today … go on, dip your toes in the water – and if that’s not warm enough for you, then I’ll take you to the indoor pool which is less than half the size but heated to 32 degrees Let’s go back past the pool shop and through the double doors to the indoor pool
Well, that’s all I have time to show you Let’s go back to the reception area and, if you like, we can run through some details about opening hours, membership and so on
Now, in this brochure, you’ll see the opening hours: the centre is open 7 days, from 5 a.m to 9 p.m Monday to Friday except for Public Holidays which follow
Sunday’s timetable On Saturdays we open at the same time as weekdays and close a little earlier: so that’s 5 a.m to 7 p.m on Saturdays; and on Sundays everyone gets a sleep-in – you can come in between 7 a.m and 5 p.m
Membership fees cover access to the gym, group classes and the pool but if you want to join a swim squad to train with a coach, you should enquire at reception for prices and timetables In the gym, personal training is available from one of our dedicated team of trainers and reception will have more information on who is free when, and what hourly rates apply However, there is always a certificated instructor on hand in the gym at all times for advice and help and once your membership is paid you are entitled to a free health assessment and you’ll get a programme designed to meet your own particular needs You’ll need to book a time for this with the gym instructor Now, if you’re a mum or dad, remember you can leave your children in the crèche
– they take babies from six weeks old – bookings are essential though and you’ll have to check the website for times and pricing Members are also entitled to tennis lessons on a Tuesday or Thursday from 9 till 10.30, but bookings are essential so ring Natalie (her number is here in the brochure) to (10) _
Well, I think that’s it Any questions?
SUPERVISOR: So, you’re nearly ready to submit your article to an (1) _, are you?
JEREMY: Yes, I think so I just wanted to go over all the things I need to do before I submit it And then I wanted to go over the submission process with you
SUPERVISOR: Great So, firstly, you need to (2) _
Make sure it’s short and concise
JEREMY: Of course, I forgot all about that And what about
SUPERVISOR: Yes, a lot of students overlook this part and just (3) _ whatever comes to mind But take some time to make a list of VOCABULARY that are accurate and relevant
JEREMY: Okay Another thing, could you have a look at my article before I submit it?
SUPERVISOR: Absolutely Actually, at least two senior staff members should always read through (4) _, before submission Do you mind if I give it to Professor
Johnson to have a look at, as well?
JEREMY: Not at all I’d be glad to have the feedback
SUPERVISOR: Do you know which journal you want to submit to yet?
JEREMY: Not yet I have a shortlist of about three that I’m interested in
List (v) = make a list: liệt kê
Read over = read through: đọc kĩ
Apply A to B: áp dụng A vào B = Adjust A to match B: Điều chỉnh A để hợp với
B Sign: kí Submit = send: gửi, nộp
Get a submission confirmation: xác nhận đã nộp
A first-off acceptance: được chấp nhận ngay từ lần đầu Get a rejection: bị từ chối
SUPERVISOR: Make that decision soon Because you’ll need to adjust your article so that it matches the style guide of the journal you are submitting to
JEREMY: I bet that can take a while
SUPERVISOR: Yes, but after that you are just about ready to submit One more thing, you’ll have to sign (5) _ – just confirming that it’s your own work – and then you’re good to go
JEREMY: Now, the submission process How does it work exactly?
SUPERVISOR: Well, the first thing is to just send it off You’ve got to send in the (6) _ before anything else can happen
JEREMY: Sure And then should I call to check if they have received it?
SUPERVISOR: No need for that, no, all you have to do is just log onto your e-mail regularly because you will
(7) once they have processed the manuscript
JEREMY: And that will have comments on what they thought of it?
SUPERVISOR: No, no comments yet – that e-mail is just to let you know they have received it The next stage is what is known as (8) _ This is when experts in the field review your manuscript and decide whether to accept it
JEREMY: Aagh, they’ll never accept me I’m only a
SUPERVISOR: Don’t worry about that, Jeremy It’s all done through (9) _ That means that whoever reads your
43 manuscript has no idea whether you are a grad student or a Nobel Prize laureate They’ll only be judging your work, not you
JEREMY: Well that’s good to hear And then what, once they’ve made their decision?
Peter: Hi, It’s Peter speaking I’m calling about the ad you put online for a used car
Tina: Sorry, what was your name again?
Peter: Oh, sorry, it’s Peter Smith
Tina: Ah, hi, I’m Tina Good to hear from you So tell me, which car are you after?
Peter: I’m interested in the sedan, the 2012 Toyota sedan
Tina: We have a few of those available right now Let’s see, was it the (1) _ one? Or maybe the Barcelona red one?
Peter: Oh yes, I saw the red one, but I don’t really like red cars The one I’m after is silver
Tina: Right, I see … OK, well, what would you like to know?
Peter: Well, it says in the ad that it’s in good condition What does that mean, exactly?
Tina: Well, the paint is original, there are almost no scratches or (2) _ It looks like a new car, in fact There was a tiny scratch on the door, but we polished that right out for you
Peter: Oh, that’s good How’s the engine?
Tina: The engine? Oh, yes, well, there haven’t been any problems, and it’s been serviced regularly, you know, oil changes, lubes and so on
Original: nguyên bản, nguyên gốc
Dent: vết lồi lõm Ownership: quyền sở hữu Replace: thay mới (new)
Car safety test: kiểm tra lái xe an toàn
Extras: Các đồ phụ tùng khác
Time of appointment: Thời gian đặt lịch hẹn
The previous owner was a very careful old lady, and she looked after it It’s only had the one driver; oh, except that on the papers it says two owners, because her son took over the (3) _ when the old lady stopped driving
Peter: How about the tyres? Are they in good condition? I do a lot of driving on the open road
Tina: Well, they all passed the car safety test You might need to replace the back ones in the next 6 months or so, because they’re a bit worn, but the owner had the front two replaced only a couple of months ago, so those ones are new You won’t need to replace them for ages Oh … and it had new (4) recently, too I have the garage receipts for all those things
Peter: OK … that’s good … and what extras does it have?
Tina: Well, air conditioning of course, and there’s a nice stereo which plays CDs or you can use it with an mp3 player Umm, what else? All the usuals, power steering, central locking, ABS brakes, oh, and it also has a tow bar You can remove that and store it inside the car when you’re not using it Um, what else? You know it’s (5) _, right?
Peter: Yes, I don’t want an automatic, and the tow bar sounds great, I need that for carrying my bike Ok, well, that all sounds very cool And you’re asking 25,000 dollars, is that right?
Tina: No, no way! I think you must have the wrong ad This one is 30,000, and we won’t go lower than that
Peter: Hmm, I see … What’s the (6) _ again?
Tina: Most cars of that age would be around 80,000 km or even up to 120,000 but as I said the old lady didn’t drive
52 much so it’s very low, only 50,000 You won’t get a better low-mileage car than this one
Peter: OK … well, I’d like to come and see it if that’s all right Where do you live?
Tina: I’m (7) _ Pembrose Do you know where that is?
Peter: Sorry, can you say that again? I’ll just check on my GPS
Tina: Yes, I’m in Pembrose, at 352 Hunter Place
Peter: Oh yes, I see, yes that’s OK, it’s about 30 minutes’ drive from here No, that’s no problem
Tina: So, when would you like to come?
Peter: How about this evening? I could come at 5 pm … oh, no … sorry I forgot my gym class, how about 6.30? Does that suit you?
Tina: Look, sorry, I have someone else coming then Can you make it a bit later? Say, 7.30?
Peter: Well, OK then, but that’s getting a bit late really and it’ll be dark by then, won’t it?
I’d really like to see the car (8) _, if that’s OK
Tina: Well then, how about 4-ish?
Peter: Yes that’s good OK, let’s say 4.30 pm, and I guess I’ll just have to be late for the gym I’m usually very
(9) _, so being late just once won’t matter too much Tina: Yes, fine, see you then Oh, just in case there’s a problem, what’s your mobile number?
Peter: Oh, of course It’s 09-367-8192 Um, ignore that … it’s my (10) _ Of course it makes more sense to give you my mobile That’s 045 – 3-5-2-7-6-5-2
Tina: Got that! Excellent See you later, Peter
Peter: Yes, sure Bye, Tina
Hello everyone I'm Doreen, the receptionist at the Daisy
Childcare Centre Thank you all for coming to our open evening I’ll just show you round, and tell you a bit about the place First of all, I will have to ask you to leave your sneakers and sandals etc here on the (1) _ just inside the main door You know how the young ones love crawling around the floor, so our policy is — no street footwear inside
As you can see, our facility is very open-plan There are lots of different activity areas, and we like to have pretty good
(2) _ throughout the centre This central area to the left is where we all gather for stories, songs and some games That's why the big circular carpet is there — everyone comes to sit there two or three times a day
I can see some of you looking at our TV Some parents worry that we might just dump the kids there to watch rubbish all day, but of course that’s not the case! In fact, we only use it occasionally … for example, we use it if we have a story on a DVD, and then we get the kids to (3) _ based on that That bookcase there beside the TV gets a lot of use, though Some of the older kids choose to sit and read or look at picture books in their free time, but we never allow them (4) _ TV
If you look along the wall on the far side of the little gate leading into the main room, you can see our kitchen play area It has lots of utensils, pots and pans and that cupboard
Shoe rack: kệ giày, dép
Open-plan: không gian mở trong nhà và không có tường trong nhà
Có tầm nhìn tốt Carpet: Tấm thảm
Dress-up cupboard: Tủ trang điểm
At the far left of: Ở phía xa bên trái
Adventurous: mạo hiểm Keep an eyes on: để mắt đến
One to 8 ratio: Một đến 8 tuổi
On site: có mặt ở đó
A last resort: Trường hợp bất đắc dĩ
55 closer to the corner is the dress-up cupboard That’s a very popular area, with the boys as well as the girls You’d be surprised how much the boys get into acting and make believe
Now, over here opposite the gate and behind the big lunch table are the sinks and the painting area, and then the doors to the outside To the right of those outside doors you can see hooks and little cubby holes on the wall for coats, bags and outdoor shoes The children can keep (5) _ in there, but most of them run around indoors in their socks or bare feet
If you can bear it, I think we should pop out into the cold for a moment to have a look round outdoors We’ll just stay under the verandah The sandpit is over there at the far left of the outside area, and that box next to it is (6) _ for buckets and spades, and lots of trucks and diggers to push round or even ride on The slide beside that is popular, and so are the three climbing walls over by the fence Some parents think that’s a bit (7) _ for pre-schoolers, but the older ones love them The ground is covered with bark so it's not a harsh surface when they do fall The ordinary swings and a tyre swing are here in front where we can (8) _ everyone, and then the chickens are way over on the far right, so they can have a bit of peace and quiet occasionally!
Ok, so let’s go back inside and I can talk about our rules and policies As you probably already know, the government (9) _ adult/child ratios, but we try to improve on those wherever we can There are different ratios for under and over 2 year olds For the under twos, the rules are one adult to four
56 children, and we basically stick to that except that we have an extra, roving staff member with no allocated children who helps out wherever there’s a need The older kids have a one to 8 ratio, and again, we try to have an extra staff member on site All of our staff are fully qualified, but we do have trainees from the local polytech at certain times of the year
We do have pretty strict rules about pickup times here It’s a real problem if parents are late and we end up with far too many kids for the number of staff, so we ask you to be very punctual about collecting your children We have had to ask a couple of consistently late parents to leave, but of course this is only (10) _
MAN: Hello, welcome to Harry’s Hire Company How can
WOMAN: Oh, hi, yes, I’ve come in to find out about renting stuff for a 21st birthday party
MAN: Yes, of course First of all, what date is the party?
WOMAN: It’s next Saturday That was the closest we could get to the actual birthday, which is the 22nd of November
Gosh, it’s hard to believe it was 21 years ago, seems like yesterday
MAN: So, the 18th of November?
WOMAN: No, sorry, I meant (1) _ , the
MAN: OK, we have just about everything here; tableware, marquees you name it, we rent it! What size of event are we talking about here?
WOMAN: Yes, that’s a good question We were planning to have about 40 people, but you know how these things grow and it went up to 60 at one stage umm I think it’s back to 55 now Yes, that’s right It was all getting a bit out of hand
MAN: Ok, and what kind of catering and entertainment are you having? We can help with entertainment hire, too, you know, if you need microphones or a sound system
WOMAN: Oh, that’s good! We’ve booked a catering
Cater = Provide = Supply: cung cấp
Replacement cost: phí thay thế
Equipment = Appliance: thiết bị, đồ dùng
Pick up: đón đi, chở đi Drop off: chở về
Come in handy = useful beneficial: có hữu ích
Expensive = Cost an arm and leg = Dear Extortionate = Exorbitant: đắt đỏ
Pay extra charges: trả thêm tiền
67 company, and they’re providing a meal It’s nothing (2) _ , just finger food snacks and then a simple buffet meal, so we’ll need all the usual dinner plates and bowls I suppose 5 dozen of everything, oh and knives and forks too, 5 dozen sets We won’t need any cooking equipment, because the caterers will do that, and they’re providing tea and coffee as well
MAN: I see, and do you need any tables or chairs
WOMAN: Well, not tables, because we wouldn’t have room for them, but I suppose some extra chairs might come
(3) _ What type do you have?
MAN: Come over here and I’ll show you We have a couple of different kinds We do have folding wooden ones, like these, but the most popular ones are just those (4)
_ chairs, we rent a lot of those
WOMAN: Yes, the plastic ones look great Maybe 40 of those
MAN: Ok I’m making a list here as we speak Was there anything else? Oh, do you want small or medium glasses? People generally want both sizes
WOMAN: Yep, better get both kinds (5)
_ Umm and what else? The caterers are supplying a punch bowl, so that’s OK Oh, I know, what about six ice buckets, for keeping the drinks cold? We’re providing all the drinks, because I have a friend who is helping us with that Umm I suppose this is going to get very expensive
MAN: Well, let’s talk about our packages and rental deals Firstly what day do you want to collect the equipment? WOMAN: Oh, I’m not sure Does that make a difference to
MAN: Well the weekend package deal is to pick up after
5 p.m on Friday, and drop off before 10 a.m on Monday That will be sixteen hundred dollars plus tax If you want to save a bit of money, you can collect the equipment on the day of the party before 5 p.m., and (6) _ on the Monday before 10 a.m., and that will be thirteen hundred and fifty dollars plus tax That’s called the same- day package Your party numbers come between our small and medium price packages, I’m afraid, so in fact you could rent a few extra of everything for the same price
WOMAN: I see Well, we’re not inviting more guests! I think we have quite enough already umm are there any other hidden charges with those packages?
MAN: No, not really But if you want us to drop off and pick up at your house, there is an extra home (7)
_ of $50, provided you live within 10 km of here Oh, and if you want to take out (8) _ , that’s a $60 flat fee
Otherwise, you pay for every item you break, at the replacement cost
WOMAN: Wow, so how much is that then? I bet that soon adds up
MAN: Well, yes, it does a bit Let’s see tableware is
$3.55 a piece, small glasses are $3.50 and medium glasses are (9) _ Oh, and if you break a chair, they’re expensive: $15 each, and you’d be surprised what happens when the party gets going!
WOMAN: Yes, insurance sounds like a good idea, and I think I’ll take the weekend package deal, thanks, it’s much more convenient, isn’t it? And not much more expensive MAN: OK, so let’s take a few details then Your name? WOMAN: Oh, it’s Susan Millins
MAN: Um Is that Miller?
MAN: Right And your address please?
MAN: And just to (10) _ ; the medium- size party weekend package with breakage insurance, and did you want to collect this yourself?
WOMAN: Yes, thank you I do live within 10 km, but I don’t want to pay any extra charges I’ll get my son to help me
MAN: OK, we’ll need an emergency contact number, just in case anything goes wrong Oh, and credit card details, of course
WOMAN: Oh, yes, of course, the phone number is 084 –
MAN: OK, thank you, and now the credit card
Good morning, everyone Welcome to our visit to one of the most famous caves in Vietnam As you know, this cave is famous for its wildlife, and one of the creatures you will observe in here is the small cave cockroach They live mostly on the bird and bat droppings that are so (1)
_ The guardrails along the trails are covered with these droppings, and this makes a feast for the cockroaches, so be careful where you put your hands They will not harm you, but it can be a shock if you touch them!
Once you are in one of the main caves, look out for the green centipedes They will not be on the trail but can often be seen on the wall close by They feed on other insects and are fascinating to look at because of their colour, and, of course, their many legs Please, please do not try to pick one up though; these centipedes have a very (2)
_ There are also deep red millipedes
These have a fully rounded shape, and they look like a (3)
_ with a hundred or so closely packed legs extending right and left When you get to the large high
Famous for = Noted for: nổi tiếng về cái gì
Valuable = Valued Worthwhile: có giá trị
Plentiful = Bountiful Ample = Diverse: rất nhiều, rất đa dạng
Mistake: nhầm lẫn Harvest = Collect: thu hoạch Abandon: bỏ hoang, bỏ đi
Safety instructions = Safety measures: hướng dẫn an toàn Cluster: nhóm lại, tụ tập lại Poisonous = Harmful Noxious: có độc, độc hại
71 caves, you should look right up above you for the swifts and bats The bats in this cave are mostly a type of dwarf bat, which are common in this part of the world They will be
(4) _ high up against the walls – maybe a hundred or two hundred together They look like shadows high on the walls of the cave They are likely to be very quiet right now, but because there are so many of them together you will have no difficulty identifying them They sleep all day until they all leave the cave in a massive flock on their nightly hunt for flying insects The swifts are the creatures you can see flying around during the day, especially if they have young ones to feed They can
(5) _ here, and will fly outside in ones and twos at dusk to catch small winged insects like mosquitoes However, they tend to return before it is pitch black outside, and they do not hunt at night The swifts make nests, usually higher up on the ceiling of the cave
The paths tend to run around the edges of the large caves
Mostly this is because the centre is a mound of guano – the bird and bat droppings This is also the source of the strong smell inside the caves You may not like this smell, but the locals know its (6) _ They have harvested the products of these caves for centuries The guano is very valuable as fertiliser, and so it’s collected each year, once the young birds have grown and the swifts have abandoned their nests The guano is not the only valuable by-product of the wildlife here As you travel through the caves, you will notice some bamboo structures These very (7) _ looking sets of poles that go a full hundred metres, right up to the roof, are what the locals climb up to gather the swift’s nests These are even more valuable than the guano, as they are the main
72 ingredient in bird’s nest soup
Before you begin, it’s time for some safety instructions As you probably know, this is a huge (8) _ that goes about one kilometre back into the hills and in places it’s a hundred metres in height and three hundred metres wide There is no need to crawl around in here as you do in other caves, but it is dark inside, of course that’s why I insisted that you bring a working light – please check that it shines brightly, and ensure that you stay together with others who have a good torch In one of the larger areas of the cave, the roof is pierced so some sunlight will get through It is best to turn your torches off if you can see well, and save your batteries It is a good idea to put your (9) _ on now The walls may be wet but that is not the main reason for the jacket The bats and birds do excrete, and they are above you, so just in case and of course, your hat or hood also keeps you safe from animal droppings It’s not advisable to use the guardrails as handholds There are lots of droppings on those rails, and don’t forget the cockroaches! You absolutely must follow the marked trails The guardrails on either side are put there so that you cannot mistake them We (10)
_ your safety if you go over or under the rails into other cave areas Keep your torches shining on the path whenever you are moving, just to be sure of your footing, and don’t try to go too fast You might trip, and you will certainly miss some of the fascinating wildlife in the cave
Now it’s time to begin the tour
STUDENT: Hello, Mr Hadstone Is this the right time for our meeting?
WOMAN: Good morning What can I help you with today?
MAN: Well, I’ve just moved here, and I need to get a new cell phone number
WOMAN: OK, we’ve got both pre-paid plans and 24-month
MAN: l’ll only be here for a year, so I think a pre-paid plan is better Can you tell me something about those?
WOMAN: Of course We’ve got a number of different plans, but first of all I should just mention that none of them come with handsets You’ll just be buying a SIM card, and you can replace the one in your old phone
MAN: Yes, that’s perfect So, how much are the SIM cards?
WOMAN: Well the expense isn’t really in the card To use it, you’ll need to set up a plan, and that can range from just over 10 dollars a month upwards The card itself is just 2 dollars, and that gives you about 15 minutes of (2)
MAN: Ok, I knew I’d need a new plan from you guys, but I don’t have much money at the moment Can you tell me about the cheaper plans?
WOMAN: Yes Our least expensive is the ‘Minimal Plan’ it’s only 12 dollars a month
WOMAN: but it’s for someone who doesn’t use their
Expensive = Cost an arm and leg = Dear Extortionate = Exorbitant: đắt đỏ
Social media = Social platform = Social networking website: các nền tảng mạng xã hội
Unlimited = Boundless Immense: rất nhiều, nhiều vô kể
Permanent address: địa chỉ thường trú
Current address = Current residence : nơi ở hiện tại
Keep in touch with = Stay in touch = Remain in contact: giữ liên lạc
Possible = Feasible Viable: có thể xảy ra, có khả năng
Inform = Announce Notify: thông báo Confirm = Verify: xác nhận
You only get 40 minutes a month of talking time
MAN: Ah how about (3) _ with that one?
WOMAN: No, sorry, that’s not included
MAN: No, no, that plan’s not for me I’ll definitely need to go online
WOMAN: For browsing the net, or for things like Facebook and We Chat?
MAN: Mostly social media It’s how I keep in touch with people back home
WOMAN: Well, we do have what we call a Social Plan That might really suit you You get (4) _ on social media websites
MAN: That sounds great How much is that one?
WOMAN: That’s 40 dollars a month But you get 200 minutes of talking time,
500 texts and 2 gigabytes of data, which is about 15 hours of watching videos, and thousands of photo uploads
MAN: Well, I do upload lots of photos for my friends back home, so that’s fine But I’m worried that I’ll need more texts than that Do you have any plans with unlimited texting?
WOMAN: Well, there is one other plan On that one, you choose five people, or five phone numbers, and you can talk to or text them as much as you want That’s called the
MAN: OK, that sounds like the one for me! What’s the
WOMAN: Well it’s not exactly cheap That plan costs 70 dollars a month, but it does come with 3 gigabytes and unlimited texts, as well as your 5 (5) _
MAN: That’s a bit too pricey for me, but I do like it Can I choose a cheaper plan now and change after I find a job?
WOMAN: Yes, you can just come in and let us know whenever you like It’s also possible to log into our website and manage your account yourself online
MAN: OK I think the social media plan is the best option for the time being
WOMAN: Great, so we’ll set you up today We’ll just fill in this (6) _
Here’s your new SIM card I’ll just need to record the number for you Can you read me that number on the top left hand side of the card? It’s your new phone number
MAN: Uh yes it’s 0 – 4 –7 – 8 – double 7 – 9 – 2 – double
WOMAN: Ok, I got it So remember, that’s your new number, so you should write it down as well so you can inform your contacts Hold onto this package that the SIM comes in There’s information on that about how to contact us, you know, just in case your phone gets lost or something like that
MAN: Oh yes, that’s important
WOMAN: So, next I’ll need your name
MAN: Sure It’s Steven, that’s Steven with a v And my surname is Conway That’s C – O – N – W – A –Y
WOMAN: Ok, that’s cool, and your address please?
MAN: Well, at the moment I’m living in (7)
_ Once I’ve found work, I’ll be moving to a different place Do you think that matters?
WOMAN: Well, not really for now, but please let us know when you get a (8) _ , OK?
MAN: Yes, fine So I’ll just give you my current address for now, then It’s 375 Thompson Avenue
MAN: Yes, that’s right It’s in Greenpark
WOMAN: Ah, yes OK So, the total for today is (9)
_ , that’s the SIM card and the first month’s plan
MAN: So just to confirm, I’ll be able to get the SIM card today and start using it immediately?
WOMAN: Yep You’ve got the SIM card already
MAN: Oh yeah, right, sorry! Now, let me see if I have enough cash Ten, twenty, thirty No, it doesn’t look like I have enough I guess I’ll have to put it on my (10)
WOMAN: No problem Just a moment So, just sign here, please Now, do you want help putting the SIM card into your phone?
Good afternoon, everyone Can you all hear me? Good
Let’s go through to the kitchen now so you can see the full operation of the restaurant First, I want to emphasise the
(1) _ It’s crucial for our business reputation On the wall here we have a dispenser of plastic shower caps Forget about fashion statements; everyone who goes into the kitchen must wear one, to protect against stray hairs getting into the food Please take one and put it on now
Alongside it is the sanitiser – again, you all need to use this and scrub your hands thoroughly before we go in Also, please be aware that this is a working kitchen, so many of the counter surfaces inside could be hot It’s best not to touch anything as you go through, just in case It’s just basic safety and common sense
You’ll notice the number pad on the door here We have full security in the kitchen Now that most people pay with a bankcard rather than cash, there’s no great concern about
Operation = Function: sự vận hành
Emphasise = Highlight Give emphasis on = Lay stress on = Give prominence to: Ưu tiên, nhấn mạnh
Interference = Intervention: sự can thiệp
Efficient = Effective Productive = Efficacious: hiệu quả, năng suất
At peak times: giờ cao điểm
Wastage = Leftover: đồ ăn thừa bỏ đi
87 robbery; again, it’s our (2) _ that we are protecting here We restrict access mainly because we need to be certain that our food cannot be contaminated, and that our workers can get on with the job without interference from (3) _
Right, come on in First, here’s the storeroom Our ordering systems are very efficient The quantities in each burger must be exact, and this is ensured by the various
(4) _ we use For example, 20 mls of our famous home brand mayonnaise is dispensed in our most popular burger So, at the end of the day, when I check how many burgers have been sold or binned, I know if the mayonnaise stocks are running low and I can order more
OK, now on to the operational side of things
(5) _ is the key here Every burger in any of the brand’s restaurants should have the same quantities of the same ingredients, so that all our customers are sure of what they’re ordering Our delivery standard is to keep the customer waiting no longer than two minutes for their burger
– that’s truly fast food! We don’t like wastage, so we analyse our (6) _ to predict the demand for each day, and even the times of day when there is most need
However, to make sure that we can meet the production targets, we can’t avoid some waste At busy times sometimes there’ll be a stack of six burgers in the warming rack We know these won’t stay at their best for long, so after ten minutes they must go into the bin Another key area is