Đang tải... (xem toàn văn)
Solutions to improve the quality of HR through remuneration at PCSC...41CONCLUSION...44 Trang 7 LIST OF ABBREVIATIONSPCSC: Phuong Chi Software CompanyHR: Human Resources Trang 8 LIST O
MINISTRY OF FINANCE ACADEMY OF FINANCE - - STUDENT NAME: NGUYỄN THÙY DƯƠNG GROUP OF CLASS: CQ57/51.01 GRADUATION THESIS TOPIC: IMPROVING THE EFFICIENCY OF USING HUMAN RESOURCES AT PHUONG CHI SOFTWARE COMPANY Major : English for finance and accounting Student code : 1972202010008 Supervisor : MA Nguyen Thi Thanh Thanh Hanoi – 2023 Graduation Thesis Academy of Finance DECLARATION I hereby declare that this thesis on this subject is my own work All data used for analysis in the thesis and research results are my own research, analysis, clear origin and have never been used or published in any other works I accept full responsibility if there is any dishonesty in the information used in this research Ha Noi, May 22th 2023 Graduation thesis author Nguyen Thuy Duong Student: Nguyen Thuy Duong i Group CQ57/51.01 Graduation Thesis Academy of Finance ABSTRACT In any business, agency or organization in today's society, there are many factors that influence to bring both benefits and disadvantages to the activities of that business or organization In all of those factors, people are always considered as the center of development, the object that receives the most attention in all issues or policies given by each business or organization Regardless of the industry, any company when using capital to operate a business must have people to make the capital work for them No matter the industry, all companies that uses a variety of capital to make the business work must have people to make their capital work for them This will be my focus throughout the study: HR management and development through the use of people’s skills and abilities The purpose of the thesis was to research and understand the theoretical issues of HR and improve the effectiveness of HR management in enterprises, specifically to learn about the conditions and possibilities that can improve the efficiency of HR management of Phuong Chi Software Company Research was based on the number of employees, labor structure, production scale, material and technical facilities, division of labor, recruitment, training creation, and remuneration of enterprises The study then came to a conclusion about the company's HR management situation, its successes and achievements, the limitations, the problems that have not yet been resolved in order to improve the management efficiency of the company, while also identifying the reasons for the limitations and coming up with some solutions to overcome the limitations and enhance the effectiveness of the company's HR management The thesis was carried out by the main statistics, investigation, analysis, and synthesis methods Earnings information and figures were based on the company's record-keeping system Data came from many sources, such as: consultations with experts and experienced people Student: Nguyen Thuy Duong ii Group CQ57/51.01 Graduation Thesis Academy of Finance ACKNOWLEDGEMENT First and foremost, I am extremely grateful to my supervisors, MA Nguyen Thi Thanh Thanh - a lecturer of Academy of Finance, for their invaluable advice, continuous support, and patience during my study Their immense knowledge and plentiful experience have encouraged me in all the time of my academic research and daily life I couldn't have finished my graduation thesis without her enthusiastic encouragement, suggestions, and edits Next, I sincerely cherish the internship opportunities provided by Phuong Chi Software Company They offered me the chance to expand my knowledge and experience for my future career Along with collecting data and giving the essential research materials for my thesis, they also consistently produced ideal settings for my internship Moreover, I would like to express my gratitude to all of the teachers and my friends from the Foreign Language Faculty of Academy of Finance for their assistance and counsel with regard to my thesis During the last four years, they provided me with a variety of important information and skills Last but not least, I would like to thank my family and friends for their encouragement and support all through my studies Without their tremendous understanding and encouragement in the past few years, it would be impossible for me to complete my study Student: Nguyen Thuy Duong iii Group CQ57/51.01 Graduation Thesis Academy of Finance TABLE OF CONTENTS DECLARATION i ABSTRACT ii ACKNOWLEDGEMENT .iii TABLE OF CONTENTS iv LIST OF ABBREVIATIONS vi LIST OF TABLES AND FIGURES vii INTRODUCTION CHAPTER 1: LITERATURE REVIEW 1.1 Overview of HR 1.2 Overview about HR management .6 1.2.1 Definition of HR management .6 1.2.2 Functions of HR management 1.3 Factors affecting HR management 1.3.1 Business environment 1.3.2 Human 10 1.3.3 Management .10 CHAPTER 2: THE STUDY 12 2.1 Overview about Phuong Chi Software Company .12 2.1.1 General introduction to Phuong Chi Software Company 12 2.1.2 History of formation and development .13 2.1.3 Visions and notable achievements 14 2.1.4 Organizational structure .15 2.1.5 Websites 17 2.2 Factors affecting HR development at PCSC .19 2.2.1 Business environment 19 2.2.2 Human 20 2.2.3 Management .20 2.3 The current situation of HR development at PCSC 21 Student: Nguyen Thuy Duong iv Group CQ57/51.01 Graduation Thesis Academy of Finance 2.3.1 Structure and quality of HR at PCSC 21 2.3.2 Current status of recruitment activities at PCSC 24 2.3.3 Current status of HR training and development at PCSC 27 2.3.4 The current situation of personnel remuneration at PCSC 27 2.3.5 The current situation of HR management at PCSC 30 2.4 Evaluation of HR development at PCSC 33 2.4.1 Achievements .33 2.4.2 Limitations 34 CHAPTER 3: RECOMMENDATIONS 37 3.1 Goals and direction 37 3.1.1 Goals 37 3.1.2 Direction .38 3.2 Solutions for developing HR .38 3.2.1 Solutions to improve the quality of HR through recruitment at PCSC 38 3.2.2 Solutions to improve the quality of HR through traning at PCSC .39 3.2.3 Solutions to improve the quality of HR through remuneration at PCSC 41 CONCLUSION .44 REFERENCES 46 Student: Nguyen Thuy Duong v Group CQ57/51.01 Graduation Thesis Academy of Finance LIST OF ABBREVIATIONS PCSC: Phuong Chi Software Company HR: Human Resources QA: Quality Assurance IT: Information Technology Student: Nguyen Thuy Duong vi Group CQ57/51.01 Graduation Thesis Academy of Finance LIST OF TABLES AND FIGURES Figure 2.1 Logo of PCSC 13 Table 2.2 The organizational structure of the company 16 Figure 2.3 The homepage interface of PCSC’s website 18 Table 2.4 Labor structure of PCSC 22 Table 2.5 Information about personnel in charge of HR 24 management at PCSC Table 2.6 Recruitment process at PCSC 25 Table 2.7 Table of salary coefficient of PCSC’s emloyees 29 Figure 2.8 HR – salary management interface on BiHRP software 33 Figure 2.9 Fast Accounting software interface 34 Student: Nguyen Thuy Duong vii Group CQ57/51.01 Graduation Thesis Academy of Finance INTRODUCTION RATIONALE OF STUDY Human resources management is among the key strategies that determine the success of each organization or enterprise In order to maintain stable operations, apart from physical, financial, and technological resources, enterprises need to have appropriate HR management strategies, aiming at business development goals When a business has knowledgeable, creative, enthusiastic, dedicated and responsible people, the business will develop more and more The quality of HR will determine the success or failure in competition This becomes even more urgent in the context that Vietnam has joined the WTO and is proactive in the process of international integration When gradually transitioning to a knowledge-based economy and in the trend of globalization and international economic integration, HR, especially high-quality HR, increasingly play a decisive role An economy that wants to grow rapidly and at high speed must be based on at least three basic principles: the application of new technologies, the development of modern infrastructure, and the improvement of high-quality HR In particular, the most important driver of sustainable economic growth is people, especially high-quality HR, that is, people who are invested in development, have skills, knowledge, skills, experience, creative capacity to become "capital - human capital, human capital" Because in the context of the world with many fluctuations and fierce competition, the victory will belong to countries with high-quality HR, a favorable legal environment for investment, and a stable political and social environment PCSC is a company specializing in remote data processing services for foreign partners, the main field of activity is e-commerce As of 2019, the total number of employees of the company is 1325 people with various qualifications The number of employees employed by the company is very high, so the annual situation of personnel changes at the company is always complicated and problematic Recognizing the importance of HR and the necessity in improving the quality Student: Nguyen Thuy Duong Group CQ57/51.01 Graduation Thesis Academy of Finance of HR for enterprises, I have chosen the topic of my graduation thesis as "Improving the efficiency of using HR at Phuong Chi Software Company" AIMS OF THE STUDY The purpose of the thesis was to research and understand the theoretical issues of HR and improve the effectiveness of HR management in enterprises, specifically to learn about the conditions and possibilities that can improve the efficiency of HR management of PCSC Research was based on the number of employees, labor structure, production scale, material and technical facilities, division of labor, recruitment, training creation, and remuneration of enterprises From there, the study concluded the company's HR management situation, its successes, and achievements, the limitations, the problems that have not been solved in improving the management efficiency of the company, and at the same time, found the causes of the limitations, thereby finding some measures to overcome and improve the effectiveness of HR management of the company The thesis was carried out by the main statistics, investigation, analysis, and synthesis methods Earnings information and figures were based on the company's record-keeping system Data came from many sources, such as: consultations with experts and experienced people SCOPE OF THE STUDY Spatial scope: This study was conducted at Phuong Chi Software Company Time range: The thesis is based on data provided by the HR team from the past to 2022 Content scope: HR of an enterprise include HR within the enterprise and HR outside the enterprise Within the scope of the thesis, the author focuses on researching HR in enterprises including all human potentials in enterprises at PCSC METHODOLOGY OF THE STUDY 4.1 Qualitative research Qualitative research is research that involves analyzing and interpreting text and interviews and observations in order to discover meaningful patterns descriptive of a particular phenomenon Data sources collected from information outside the enterprise such as books, published documents, Internet, summaries related to training and HR development Student: Nguyen Thuy Duong Group CQ57/51.01