Improving the efficiency of belt quality management system by digitalization application at bosch vietnam co , ltd

MINISTRY OF EDUCATION AND TRAINING HO CHI MINH CITY UNIVERSITY OF TECHNOLOGY AND EDUCATION FACULTY FOR HIGH QUALITY TRAINING CAPSTONE PROJECT INDUSTRIAL MANAGEMENT IMPROVING THE EFFICIENCY OF BELT QUALITY MANAGEMENT SYSTEM BY DIGITALIZATION APPLICATION AT BOSCH VIETNAM CO., LTD LECTURER: HUYNH ANH TUAN, Ph.D STUDENT : TRAN THI NGOC TRA SKL010204 Ho Chi Minh City, May 2023 HO CHI MINH CITY UNIVERSITY OF TECHNOLOGY AND EDUCATION FACULTY FOR HIGH QUALITY TRAINING THESIS IMPROVING THE EFFICIENCY OF BELT QUALITY MANAGEMENT SYSTEM BY DIGITALIZATION APPLICATION AT BOSCH VIETNAM CO., LTD Student: TRAN THI NGOC TRA Student ID: 19124004 Major: INDUSTRIAL MANAGEMENT Advisor: HUYNH ANH TUAN, Ph.D HO CHI MINH CITY, May 2023 HO CHI MINH CITY UNIVERSITY OF TECHNOLOGY AND EDUCATION FACULTY FOR HIGH QUALITY TRAINING THESIS IMPROVING THE EFFICIENCY OF BELT QUALITY MANAGEMENT SYSTEM BY DIGITALIZATION APPLICATION AT BOSCH VIETNAM CO., LTD Student: TRAN THI NGOC TRA Student ID: 19124004 Major: INDUSTRIAL MANAGEMENT Advisor: HUYNH ANH TUAN, Ph.D HO CHI MINH CITY, May 2023 COMMENTS OF ADVISOR HCMC, 03/May/2023 Advisor i COMMENTS OF REVIEWER HCMC, 03/May/2023 Reviewer ii ACKNOWLEDGEMENTS The author would like to thank the teachers in the Faculty of Economics, Ho Chi Minh City University of Technology and Education for imparting useful knowledge during the years of studying in the university lecture hall With the knowledge the author has acquired during the study process, it is not only the foundation for the research process but also a valuable baggage for the author to start a job in a new environment Moreover, the author would like to express the most sincere and profound thanks to Huynh Anh Tuan, Ph.D the teacher who always loved, supported and guided wholeheartedly throughout the process complete the Graduation Thesis Besides, the author would also like to thank the Board of Directors of Bosch Vietnam Co., Ltd for allowing and creating favorable conditions for the author to practice at the company The author would like to thank Ms Nguyen Thi Giang and Ms Ho Thi Hao of QMM6 department for supporting and creating conditions for the author to complete the graduation thesis during the internship at the company With the inevitable limitations in the process of implementing the graduation thesis, the comments from teachers are extremely valuable for the author to complete the essay more carefully Sincere appreciation from the author HCMC, 03/May/2023 Student name Tran Thi Ngoc Tra iii LIST OF ABBREVIATION ABBREVIATION EXPLANATION HcP Ho Chi Minh City Plant PC Commercial Plant Management PT Technical Plant Management CTG Controlling HRL Human Resources FCM Facility Management HSE Health Safety Environment MSE Manufacturing ICO Information Coordination & Organization LOG Logistics TGA Technical Industrial Apprenticeship QMM Quality Management and Method ETC Engineering Technology Center CVT Continuously Variable Transmission PQA Purchasing Quality Assurance BQMS Belt Quality Monitoring System QMM1 Customer Relationship QMM3 Quality Assurance QMM7 Quality Management System and Method QMM6 Product Quality FTE Full-time equivalent PAS Production Acceptance Standard EAS Engineer Acceptance Standard iv LIST OF TABLES Table Document number for each process 31 Table Operators’ test results in 2021 32 Table 3 Operators’ test results in 2022 34 Table Internal service quality survey to find out the reason for not detecting failure modes on operators’ tests 39 Table Pareto chart data 51 Table Project member 58 Table Detailed implementation plan 59 Table 4 FTE 69 v LIST OF FIGURES Figure 1 Facts and figures about Bosch in Vietnam in 2021 Figure Some Bosch brands Figure Some Bosch customers Figure Logo of Bosch Vietnam Co., Ltd Figure Company’s products Figure Organizational chart Figure Organization chart of quality department 10 Figure Organization chart of the department 12 Figure PDCA cycle 20 Figure 2 Fishbone 24 Figure Pareto chart 25 Figure Operators are performing the BQMS test 28 Figure Webform Test BQMS 29 Figure 3 BQMS Testing process 30 Figure Chart shown Operators’ test results in 2021 33 Figure Miss defect rate of operator in 2021 33 Figure Chart shown Operators’ test results in 2022 35 Figure Miss defect rate of operator in 2022 35 Figure Results of the internal service quality survey in 2021 40 Figure Results of the internal service quality survey in 2021 41 Figure 10 Failure quantity slip through in loopset in 2022 42 Figure 11 The process of solving defective products complained by customers 44 Figure Slip through rate in Loopset in 2022 50 Figure Missed defect rate in Loopser in 2022 51 Figure Pareto chart the main causes 52 Figure 4 Fishbone diagram of cause Operator visual inspection skill 53 Figure Fishbone diagram of cause Training 54 Figure Gantt chart 59 Figure Main page of the BQMS Management System 61 Figure Main items in BQMS Management System 61 Figure 10 BQMS Navigation 64 Figure 11 Acceptance standards display 64 Figure 13 BQMS Test results 65 Figure 14 BQMS reports display 65 Figure 15 Add new failure mode display 66 vi Figure 16 Update failure mode complained display 66 Figure 17 Failure mode change logs display 67 Figure 18 About display 67 vii