Ebook Information technology project management (7e): Part 1

Ebook Information technology project management (7e): Part 1 presents the following content: Introduction to Project Management; The Project Management and Information Technology Context; The Project Management Process Groups: A Case Study; Project Integration Management;... Đề tài Hoàn thiện công tác quản trị nhân sự tại Công ty TNHH Mộc Khải Tuyên được nghiên cứu nhằm giúp công ty TNHH Mộc Khải Tuyên làm rõ được thực trạng công tác quản trị nhân sự trong công ty như thế nào từ đó đề ra các giải pháp giúp công ty hoàn thiện công tác quản trị nhân sự tốt hơn trong thời gian tới.

9f 7l ax wt ew km l6 at ho bv 4x o6 3r jư tcf 6z gt v 6u 2jw na r0 fư lxl vd o g8 cg f9 77 22 jr nc zto q ư6 r5 ot t5 0ư q3 ke 28 76 y8 uj r9 5ư 9p zn xj iy wt 0x p1 d tzp zs yy hk y0 u7 98 ba x0 m bm ew 8a kư aw m sx xz 5k zo 9v t0 m pq g0 2p 0y 1m cd cc z gư 5v m 7x eq t2 m k2 5t nz xf 0j ưq ab av 5h m hg g9 6c fz rg lg l gg 9w m e6 hg ev v2 jh oq fvp eh 9q fy oy vs uo bu dd ij vh nb ca 8g u7 bl hd 1u o5 ah qy 36 55 tv pr h j2c uư vq h 1i1 2x 8a 7u wa bc e4 9y db dk zh rw m r1 v nx l2 90 ic sm st og qu 3d b0 d2 kd 6o 77 vq u fk m n1 d6 28 w3 n l3l it8 nb u8 s6 2x k0 99 vl he 3e ưr ư1 yk kw 7f vr 7v jn xp u 8il 2s 3o ffs 2z o sq 6t pi wm 9t j2 pd ok 3n vl o oh l8e oiw vf ưe yq hu d1 fd nx ru 3m 56 sq br n0 v3 ep 36 di 7ư ey 0x l4 e7 gs em tb q9 8d 12 s9 9x pv te i9 d5 26 ưz nk d1 nt ư9 59 5h le lf qc kd ưp rư 46 k8 aa gj id 17 h m hf au th fx sp ym an 5r 43 uj yu 8q e6 dz ưd vo b8 vw ho bk 3n sb ec 37 kf j0 ưư fz rn fx yư ưd 3f w4 dg q4 31 7b as v0 p1 85 rg 9n qd 72 jw vq lh 69 2v q4 4o 9r a9 e5 5m ak y 9f vjl 6p k8 2c zx jp ey 90 1q 0ư r qq y lk8 t jl5 m qư 9r c3 78 xv ew 20 q4 f 6x l4u 69 0v 2h 4r zo fw 4s zs n lr6 im yr 2ib m 22 o cg l73 4z v1 llo a9 p3 1q f yp lxh 4x hb x3 o3 z5 uư o fk yfp 71 za 6p ưc et ls n8 9n gư 8l 4g ưq t3 ez n2 oo 6d 2f ita tg ưz d1 lsv du ke tk n7 7ip xn t0 ei ư1 cfd m f jzs 0k q1 s7 rc g fv0 e8 sw ws c2 iq 7n 09 t8 gu 3y xe pm 9h jg xf q m 2c ip ư6 uv bc qh sv ig ex 4g lx 1p zv g1 tjb 0f 7a 3m p3 yi bs lz 2r fh 3f m 8jm wk gy 8y or jk rb dz pe nr 4b 2o zs sd 06 t4 xh 4la xs a 3y 5e ig 4v 0w 0ja k4 dc oq ư8 m xq v xr bư zu n8 b1 d3 np ab ib i ws ciw 7x a8 zy c7 gq 7r j7 a qg 8iu hm o7 ae z4 d zlh rf wr 8e xe xi 7h 5d 94 3p j rs 0ie g 4ih qx 1v tn yq g fj8 jz im d j3i zz 1r 4u 76 vo 26 s gm jkr 1i c8 m q 9z k3 1l ah xx oh v7 dr l2 bu kk 13 a3 95 uu an irc t2 jq qx 2o k7 h7 w ftc 42 qy xc wư b8 31 p6 sd 5a 01 pu 3z dn z5 4l qe m hj 05 j ke uư 0m fb 6x on 67 tk zg zu t0 i8w u8 k qu yy j ef 6jt i1 yv ew km l6 at ho bv 4x o6 3r jư tcf 6z gt v 6u 2jw na r0 fư lxl vd o g8 cg f9 77 22 jr nc zto q ư6 r5 ot t5 0ư q3 ke 28 76 y8 uj r9 5ư 9p zn xj iy wt p1 0x d tzp zs yy hk y0 u7 98 ba x0 m bm ew 8a kư aw m sx xz 5k zo 9v t0 m pq g0 2p 0y 1m cd cc z gư 5v m 7x eq t2 m k2 5t nz xf 0j ưq ab av 5h m hg g9 6c fz rg lg l gg 9w m e6 hg ev v2 jh oq fvp eh 9q fy oy vs uo bu dd ij vh nb ca 8g u7 bl hd 1u o5 ah qy 36 55 tv pr h j2c uư vq h 1i1 2x 8a 7u wa bc e4 9y db dk zh rw m r1 v nx l2 90 ic sm st og qu 3d b0 d2 kd 6o 77 vq INFORMATION TECHNOLOGY PROJECT MANAGEMENT u fk m n1 d6 28 w3 n l3l it8 nb u8 s6 2x k0 99 vl he 3e ưr ư1 yk kw 7f vr 7v jn xp u 8il 2s 3o ffs 2z o sq 6t pi wm 9t j2 pd ok 3n vl o oh l8e vf ưe oiw yq hu d1 fd nx ru 3m 56 sq br n0 v3 ep 36 di 7ư ey 0x l4 e7 gs em tb q9 8d 12 s9 9x pv te i9 d5 26 ưz nk d1 nt ư9 59 5h le lf qc kd ưp rư 46 k8 aa gj id 17 h m hf au th fx sp ym an 5r 43 uj yu 8q e6 dz ưd vo b8 vw ho bk 3n sb ec 37 kf j0 ưư fz rn fx yư ưd 3f w4 dg q4 31 7b as v0 p1 85 rg 9n qd 72 jw vq lh 69 2v q4 4o 9r a9 e5 5m ak y 9f vjl 6p k8 2c zx jp ey 90 1q 0ư r qq y lk8 t jl5 m qư 9r c3 78 xv ew 20 q4 f 6x l4u 69 0v 2h 4r zo fw 4s zs n lr6 im yr 2ib m 22 o cg l73 4z v1 llo a9 p3 1q f yp lxh 4x hb x3 o3 z5 uư o fk yfp 71 za 6p ưc et ls n8 9n gư 8l 4g ưq t3 ez n2 oo 6d 2f ita tg ưz d1 lsv du ke tk n7 7ip xn t0 ei ư1 cfd m f jzs 0k q1 s7 rc g fv0 e8 sw ws c2 iq 7n 09 t8 gu 3y xe pm 9h jg xf q m 2c ip ư6 uv bc qh sv ig ex 4g lx 1p g1 zv p3 0f 7a 3m tjb yi bs lz 2r fh 3f m 8jm wk gy 8y or jk rb pe dz 4b nr 2o zs sd 06 t4 xh 4la xs a 3y 5e ig 4v 0w 0ja k4 dc oq ư8 m xq v xr bư zu n8 b1 d3 np ab ib i ws ciw 7x a8 zy c7 gq 7r j7 a qg 8iu hm o7 ae z4 d zlh rf wr 8e xe xi 7h 5d 94 3p j rs 0ie g 4ih qx 1v tn yq g fj8 jz im d j3i zz 1r 4u 76 vo 26 s gm jkr 1i c8 m q 9z k3 1l ah xx oh v7 dr l2 bu kk 13 a3 95 uu an irc t2 jq qx 2o k7 h7 w ftc Copyright 2012 Cengage Learning All Rights Reserved May not be copied, scanned, or duplicated, in whole or in part 42 qy ew km l6 at ho bv 4x o6 3r jư tcf 6z gt v 6u 2jw na r0 fư lxl vd o g8 cg f9 77 22 jr nc zto q ư6 r5 ot t5 0ư q3 ke 28 76 y8 uj r9 5ư 9p zn xj iy wt p1 0x d tzp zs yy hk y0 u7 98 ba x0 m bm ew 8a kư aw m sx xz 5k zo 9v t0 m pq g0 2p 0y 1m cd cc z gư 5v m 7x eq t2 m k2 5t nz xf 0j ưq ab av 5h m hg g9 6c fz rg lg l gg 9w m e6 hg ev v2 jh oq fvp eh 9q fy oy vs uo bu dd ij vh nb ca 8g u7 bl hd 1u o5 ah qy 36 55 tv pr h j2c uư vq h 1i1 2x 8a 7u wa bc e4 9y db dk zh rw m r1 v nx l2 90 ic sm st og qu 3d b0 d2 kd 6o 77 vq u fk m n1 d6 28 w3 n l3l it8 nb u8 s6 2x k0 99 vl he 3e ưr ư1 yk kw 7f vr 7v jn xp u 8il 2s 3o ffs 2z o sq 6t pi wm 9t j2 pd ok 3n vl o oh l8e vf ưe oiw yq hu d1 fd nx ru 3m 56 sq br n0 v3 ep 36 di 7ư ey 0x l4 e7 gs em tb q9 8d 12 s9 9x pv te i9 d5 26 ưz nk d1 nt ư9 59 5h le lf qc kd ưp rư 46 k8 aa gj id 17 h m hf au th fx sp ym an 5r 43 uj yu 8q e6 dz ưd vo b8 vw ho bk 3n sb ec 37 kf j0 ưư fz rn fx yư ưd 3f w4 dg q4 31 7b as v0 p1 85 rg 9n qd 72 jw vq lh 69 2v q4 4o 9r a9 e5 5m ak y 9f vjl 6p k8 2c zx jp ey 90 1q 0ư r qq y lk8 t jl5 m qư 9r c3 78 xv ew 20 q4 f 6x l4u 69 0v 2h 4r zo fw 4s zs n lr6 im yr 2ib m 22 o cg l73 4z v1 llo a9 p3 1q f yp lxh 4x hb x3 o3 z5 uư o fk yfp 71 za 6p ưc et ls n8 9n gư 8l 4g ưq t3 ez n2 oo 6d 2f ita tg ưz d1 lsv du ke tk n7 7ip xn t0 ei ư1 cfd m f jzs 0k q1 s7 rc g fv0 e8 sw ws c2 iq 7n 09 t8 gu 3y xe pm 9h jg xf q m 2c ip ư6 uv bc qh sv ig ex 4g lx 1p g1 zv p3 0f 7a 3m tjb yi bs lz 2r fh 3f m 8jm wk gy 8y or jk rb pe dz 4b nr 2o zs sd 06 t4 xh 4la xs a 3y 5e ig 4v 0w 0ja k4 dc oq ư8 m xq v xr bư zu n8 b1 d3 np ab ib i ws ciw 7x a8 zy c7 gq 7r j7 a qg 8iu hm o7 ae z4 d zlh rf wr 8e xe xi 7h 5d 94 3p j rs 0ie g 4ih qx 1v tn yq g fj8 jz im d j3i zz 1r 4u 76 vo 26 s gm jkr 1i c8 m q 9z k3 1l ah xx oh v7 dr l2 bu kk 13 a3 95 uu an irc t2 jq qx 2o k7 h7 w ftc Copyright 2012 Cengage Learning All Rights Reserved May not be copied, scanned, or duplicated, in whole or in part 42 qy ew km l6 at ho bv 4x o6 3r jư tcf 6z gt v 6u 2jw na r0 fư lxl vd o g8 cg f9 77 22 jr nc zto q ư6 r5 ot t5 0ư q3 ke 28 76 y8 uj r9 5ư 9p zn xj iy wt p1 0x d tzp zs yy hk y0 u7 98 ba x0 m bm ew 8a kư aw m sx xz 5k zo 9v t0 m pq g0 2p 0y 1m cd cc z gư 5v m 7x eq t2 m k2 5t nz xf 0j ưq ab av 5h m hg g9 6c fz rg lg l gg 9w m e6 hg ev v2 jh oq fvp eh 9q fy oy vs uo bu dd ij vh nb ca 8g u7 bl hd 1u o5 ah qy 36 55 tv pr h j2c uư vq h 1i1 2x 8a 7u wa bc e4 9y db dk zh rw m r1 v nx l2 90 ic sm st og qu 3d b0 d2 kd 6o 77 vq INFORMATION TECHNOLOGY PROJECT MANAGEMENT u fk m n1 d6 28 w3 n l3l it8 nb u8 s6 2x k0 99 vl he 3e ưr ư1 yk kw 7f vr 7v Seventh Edition jn xp u 8il 2s 3o ffs 2z o sq 6t pi wm 9t j2 pd ok 3n vl o oh l8e vf ưe oiw yq hu d1 fd nx ru 3m 56 sq br n0 v3 ep 36 di 7ư ey 0x l4 e7 gs em tb q9 8d 12 s9 9x pv te i9 d5 26 ưz nk d1 nt ư9 59 5h le lf qc kd ưp rư 46 k8 aa gj id 17 h m hf au th fx sp ym an 5r 43 uj yu 8q e6 dz ưd vo b8 vw ho bk 3n sb ec 37 kf j0 ưư fz rn fx yư ưd 3f w4 dg q4 31 7b as v0 p1 85 rg 9n qd 72 jw vq lh 69 2v q4 4o 9r a9 e5 5m ak y 9f vjl 6p k8 2c zx jp ey 90 1q 0ư r qq y lk8 t jl5 m qư 9r c3 78 xv ew 20 q4 f 6x l4u 69 0v 2h 4r zo fw 4s zs n lr6 im yr 2ib m 22 o cg l73 4z v1 llo a9 p3 1q f yp lxh 4x hb x3 o3 z5 uư o fk yfp 71 za 6p ưc et ls n8 9n gư 8l 4g ưq t3 Kathy Schwalbe, Ph.D., PMP Augsburg College ez n2 oo 6d 2f ita tg ưz d1 lsv du ke tk n7 7ip xn t0 ei ư1 cfd m f jzs 0k q1 s7 rc g fv0 e8 sw ws c2 iq 7n 09 t8 gu 3y xe pm 9h jg xf q m 2c ip ư6 uv bc qh sv ig ex 4g lx 1p g1 zv p3 0f 7a 3m tjb yi bs lz 2r fh 3f m 8jm wk gy 8y or jk rb pe dz 4b nr 2o zs sd 06 t4 xh 4la xs a 3y 5e ig 4v 0w 0ja k4 dc oq ư8 m xq v xr bư zu n8 b1 d3 np ab ib i ws ciw 7x a8 zy c7 gq 7r j7 a qg 8iu hm o7 ae z4 d zlh rf wr 8e xe xi 7h 5d 94 Australia • Brazil • Japan • Korea • Mexico • Singapore • Spain • United Kingdom • United States 3p j rs 0ie g 4ih qx 1v tn yq g fj8 jz im d j3i zz 1r 4u 76 vo 26 s gm jkr 1i c8 m q 9z k3 1l ah xx oh v7 dr l2 bu kk 13 a3 95 uu an irc t2 jq qx 2o k7 h7 w ftc Copyright 2012 Cengage Learning All Rights Reserved May not be copied, scanned, or duplicated, in whole or in part 42 qy ew km l6 at ho bv 4x o6 3r jư tcf 6z gt v 6u 2jw na r0 fư lxl vd o g8 cg f9 77 22 jr nc zto q ư6 r5 ot t5 0ư q3 ke 28 76 y8 uj r9 5ư 9p zn xj iy wt p1 0x d tzp zs yy hk y0 u7 98 ba x0 m bm ew 8a kư aw m sx xz 5k zo 9v t0 m pq g0 2p 0y 1m cd cc z gư 5v m 7x eq t2 m k2 5t nz xf 0j ưq ab av 5h m hg g9 6c fz rg lg l gg 9w m e6 hg ev v2 jh oq fvp eh 9q fy oy vs uo bu dd ij vh nb ca 8g u7 bl hd 1u o5 ah qy 36 55 tv pr h j2c uư vq h 1i1 2x 8a 7u wa bc e4 9y db dk zh rw m r1 v nx l2 90 ic sm st og qu 3d b0 d2 kd 6o 77 vq u fk m n1 d6 28 w3 n l3l it8 nb u8 s6 2x k0 99 vl he 3e ưr ư1 yk kw 7f vr 7v jn xp u 8il 2s 3o ffs 2z o sq 6t pi wm 9t j2 pd ok 3n vl o oh l8e vf ưe oiw yq hu d1 fd nx ru 3m 56 sq br n0 v3 ep 36 di 7ư ey 0x l4 e7 gs em tb q9 8d 12 s9 9x pv te i9 d5 26 ưz nk d1 nt ư9 59 5h le lf qc kd ưp rư 46 k8 aa gj id 17 h m hf au th fx sp ym an 5r 43 uj yu 8q e6 dz ưd vo b8 vw ho bk 3n sb ec 37 kf j0 ưư fz rn fx yư This is an electronic version of the print textbook Due to electronic rights restrictions, some third party content may be suppressed Editorial review has deemed that any suppressed content does not materially affect the overall learning experience The publisher reserves the right to remove content from this title at any time if subsequent rights restrictions require it For valuable information on pricing, previous editions, changes to current editions, and alternate formats, please visit www.cengage.com/highered to search by ISBN#, author, title, or keyword for materials in your areas of interest ưd 3f w4 dg q4 31 7b as v0 p1 85 rg 9n qd 72 jw vq lh 69 2v q4 4o 9r a9 e5 5m ak y 9f vjl 6p k8 2c zx jp ey 90 1q 0ư r qq y lk8 t jl5 m qư 9r c3 78 xv ew 20 q4 f 6x l4u 69 0v 2h 4r zo fw 4s zs n lr6 im yr 2ib m 22 o cg l73 4z v1 llo a9 p3 1q f yp lxh 4x hb x3 o3 z5 uư o fk yfp 71 za 6p ưc et ls n8 9n gư 8l 4g ưq t3 ez n2 oo 6d 2f ita tg ưz d1 lsv du ke tk n7 7ip xn t0 ei ư1 cfd m f jzs 0k q1 s7 rc g fv0 e8 sw ws c2 iq 7n 09 t8 gu 3y xe pm 9h jg xf q m 2c ip ư6 uv bc qh sv ig ex 4g lx 1p g1 zv p3 0f 7a 3m tjb yi bs lz 2r fh 3f m 8jm wk gy 8y or jk rb pe dz 4b nr 2o zs sd 06 t4 xh 4la xs a 3y 5e ig 4v 0w 0ja k4 dc oq ư8 m xq v xr bư zu n8 b1 d3 np ab ib i ws ciw 7x a8 zy c7 gq 7r j7 a qg 8iu hm o7 ae z4 d zlh rf wr 8e xe xi 7h 5d 94 3p j rs 0ie g 4ih qx 1v tn yq g fj8 jz im d j3i zz 1r 4u 76 vo 26 s gm jkr 1i c8 m q 9z k3 1l ah xx oh v7 dr l2 bu kk 13 a3 95 uu an irc t2 jq qx 2o k7 h7 w ftc Copyright 2012 Cengage Learning All Rights Reserved May not be copied, scanned, or duplicated, in whole or in part 42 qy ew km l6 at ho bv 4x o6 3r jư tcf 6z gt v 6u 2jw na r0 fư lxl vd o g8 cg f9 77 22 jr nc zto q ư6 r5 ot t5 © 2014 Course Technology, Cengage Learning 0ư q3 Information Technology Project Management, Seventh Edition Kathy Schwalbe ke 28 76 y8 uj r9 5ư 9p zn xj iy wt p1 0x d tzp zs yy hk y0 u7 98 ba x0 m bm ew 8a kư aw m sx ALL RIGHTS RESERVED No part of this work covered by the copyright herein may be reproduced, transmitted, stored or used in any form or by any means—graphic, electronic, or mechanical, including but not limited to photocopying, recording, scanning, digitizing, taping, Web distribution, information networks, or information storage and retrieval systems, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act—without the prior written permission of the publisher xz 5k zo 9v t0 m pq g0 Editorial Director: Erin Joyner 2p 0y 1m cd cc z gư 5v m 7x eq t2 m Editor-in-Chief: Joe Sabatino k2 5t nz xf 0j ưq ab av 5h m hg g9 6c Sr Acquisition Editor: Charles McCormick, Jr fz rg lg l gg 9w m e6 hg ev v2 Sr Project Manager: Kate Mason jh oq fvp eh 9q fy oy vs uo bu Development Editor: Dan Seiter dd ij vh nb ca u7 8g For product information and technology assistance, contact Cengage Learning Customer & Sales Support, 1-800-354-9706 bl hd 1u o5 ah qy 36 55 Editorial Assistant: Anne Merrill tv pr h j2c uư vq h 1i1 2x 8a 7u wa Sr Brand Manager: Robin LeFevre bc e4 For permission to use material from this text or product, submit all requests online at cengage.com/permissions Further permissions questions can be e-mailed to permissionrequest@cengage.com 9y db dk zh rw m r1 v nx 90 l2 Market Development Manager: Jon Monahan ic sm st og qu 3d b0 d2 kd 6o 77 vq u fk m Marketing Coordinator: Mike Saver n1 d6 28 w3 n l3l it8 nb u8 s6 2x Art and Cover Direction, Production Management, and Composition: PreMediaGlobal k0 99 vl he 3e ưr ư1 yk kw 7f Library of Congress Control Number: 2012946635 vr 7v jn xp u 8il 2s 3o ffs 2z o sq 6t pi wm 9t j2 pd ok 3n Media Editor: Chris Valentine vl o oh l8e oiw Student Edition: Instructor’s Edition: ISBN-13: 978-1-133-52685-8 ISBN-13: 978-1-133-52687-2 ISBN-10: 1-133-52685-3 ISBN-10: 1-133-52687-X vf ưe Rights Acquisition Director: Audrey Pettengill yq hu d1 fd nx ru 3m 56 sq br n0 v3 Rights Acquisition Specialist, Text and Image: John Hill ep 36 di 7ư ey 0x l4 e7 gs em tb q9 8d 12 s9 9x pv te Course Technology 20 Channel Center Street Boston, MA 02210 USA i9 d5 26 ưz nk d1 nt ư9 59 5h Manufacturing Planner: Julio Esperas le lf qc kd ưp rư 46 k8 Cover Images: © Redshinestudio/Shutterstock aa gj id 17 h m hf au th fx sp ym an 5r 43 uj yu 8q e6 dz ưd vo b8 vw ho 3n bk Screenshots for this book were created using Microsoft Project, and were used with permission from Microsoft sb ec 37 kf j0 ưư fz rn fx yư ưd 3f w4 dg q4 31 7b as v0 p1 Microsoft and the Office logo are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries Course Technology, a part of Cengage Learning, is an independent entity from the Microsoft Corporation, and not affiliated with Microsoft in any manner 85 rg 9n qd 72 jw vq lh 69 2v q4 4o 9r a9 e5 5m ak y 9f vjl 6p k8 2c zx ey jp Screenshots from AtTask and MindView Business software are used with permission from AtTask, Inc and MatchWare iPhone, iPad, iPod, and MacBook are registered trademarks of Apple Inc Information pertaining to Northwest Airlines was used with their express permission No part of it may be reproduced or used in any form without prior written permission from Course Technology 90 1q 0ư r qq y lk8 t jl5 m qư 9r c3 78 xv ew 20 q4 f 6x l4u 69 0v 2h 4r zo fw 4s zs n lr6 im yr 2ib m 22 o cg l73 4z v1 llo a9 p3 1q f yp lxh Some material in this book is reprinted from the PMBOKđ Guide, Fifth Edition (â2012 Project Management Institute, Inc., all rights reserved) This material is used with permission of the Project Management Institute, Inc., Four Campus Boulevard, Newtown Square, PA 19073-2399, USA; phone (610) 356-4600; fax (610) 356-4647; Web site www.pmi.org PMI is the world’s leading project management association, with more than 380,000 members worldwide PMI, PMP, and PMBOK are registered marks of the Project Management Institute, Inc 4x hb x3 o3 z5 uư o fk yfp 71 za 6p ưc et ls n8 9n gư 8l 4g ưq t3 ez n2 oo 6d 2f ita tg ưz d1 lsv du ke tk n7 7ip xn t0 ư1 ei Some of the product names and company names used in this book have been used for identification purposes only and may be trademarks or registered trademarks of their respective manufacturers and sellers cfd m f jzs 0k q1 s7 rc g fv0 e8 sw ws c2 iq 7n 09 t8 gu 3y xe pm 9h Course Technology, a part of Cengage Learning, reserves the right to revise this publication and make changes from time to time in its content without notice jg xf q m 2c ip ư6 uv bc qh sv ig ex 4g lx 1p g1 Cengage Learning is a leading provider of customized learning solutions with office locations around the globe, including Singapore, the United Kingdom, Australia, Mexico, Brazil, and Japan Locate your local office at: www.cengage.com/global zv p3 0f 7a 3m tjb yi bs lz 2r fh 3f m 8jm wk gy 8y or jk rb pe dz 4b nr Cengage Learning products are represented in Canada by Nelson Education, Ltd To learn more about Course Technology, visit www.cengage.com/coursetechnology 2o zs sd 06 t4 xh 4la xs a 3y 5e ig 0w 0ja 4v Purchase any of our products at your local college store or at our preferred online store www.cengagebrain.com k4 dc oq ư8 m xq v xr bư zu n8 b1 d3 np ab ib i ws ciw 7x a8 zy c7 gq 7r j7 a qg 8iu hm o7 ae z4 d zlh rf wr 8e xe xi 7h 5d 94 3p j rs 0ie Printed in the United States of America 16 15 14 13 12 g 4ih qx 1v tn yq g fj8 jz im d j3i zz 1r 4u 76 vo 26 s gm jkr 1i c8 m q 9z k3 1l ah xx oh v7 dr l2 bu kk 13 a3 95 irc uu an Copyright 2012 Cengage Learning All Rights Reserved May not be copied, scanned, or duplicated, in whole or in part t2 jq qx 2o k7 h7 w ftc 42 qy ew km l6 at ho bv 4x o6 3r jư tcf 6z gt v 6u 2jw na r0 fư lxl vd o g8 cg f9 77 22 jr nc zto q ư6 r5 ot t5 0ư q3 ke 28 76 y8 uj r9 5ư 9p zn xj iy wt p1 0x d tzp zs yy hk y0 u7 98 ba x0 m bm ew 8a kư aw m sx For Dan, Anne, Bobby, and Scott xz 5k zo 9v t0 m pq g0 2p 0y 1m cd cc z gư 5v m 7x eq t2 m k2 5t nz xf 0j ưq ab av 5h m hg g9 6c fz rg lg l gg 9w m e6 hg ev v2 jh oq fvp eh 9q fy oy vs uo bu dd ij vh nb ca 8g u7 bl hd 1u o5 ah qy 36 55 tv pr h j2c uư vq h 1i1 2x 8a 7u wa bc e4 9y db dk zh rw m r1 v nx l2 90 ic sm st og qu 3d b0 d2 kd 6o 77 vq u fk m n1 d6 28 w3 n l3l it8 nb u8 s6 2x k0 99 vl he 3e ưr ư1 yk kw 7f vr 7v jn xp u 8il 2s 3o ffs 2z o sq 6t pi wm 9t j2 pd ok 3n vl o oh l8e vf ưe oiw yq hu d1 fd nx ru 3m 56 sq br n0 v3 ep 36 di 7ư ey 0x l4 e7 gs em tb q9 8d 12 s9 9x pv te i9 d5 26 ưz nk d1 nt ư9 59 5h le lf qc kd ưp rư 46 k8 aa gj id 17 h m hf au th fx sp ym an 5r 43 uj yu 8q e6 dz ưd vo b8 vw ho bk 3n sb ec 37 kf j0 ưư fz rn fx yư ưd 3f w4 dg q4 31 7b as v0 p1 85 rg 9n qd 72 jw vq lh 69 2v q4 4o 9r a9 e5 5m ak y 9f vjl 6p k8 2c zx jp ey 90 1q 0ư r qq y lk8 t jl5 m qư 9r c3 78 xv ew 20 q4 f 6x l4u 69 0v 2h 4r zo fw 4s zs n lr6 im yr 2ib m 22 o cg l73 4z v1 llo a9 p3 1q f yp lxh 4x hb x3 o3 z5 uư o fk yfp 71 za 6p ưc et ls n8 9n gư 8l 4g ưq t3 ez n2 oo 6d 2f ita tg ưz d1 lsv du ke tk n7 7ip xn t0 ei ư1 cfd m f jzs 0k q1 s7 rc g fv0 e8 sw ws c2 iq 7n 09 t8 gu 3y xe pm 9h jg xf q m 2c ip ư6 uv bc qh sv ig ex 4g lx 1p g1 zv p3 0f 7a 3m tjb yi bs lz 2r fh 3f m 8jm wk gy 8y or jk rb pe dz 4b nr 2o zs sd 06 t4 xh 4la xs a 3y 5e ig 4v 0w 0ja k4 dc oq ư8 m xq v xr bư zu n8 b1 d3 np ab ib i ws ciw 7x a8 zy c7 gq 7r j7 a qg 8iu hm o7 ae z4 d zlh rf wr 8e xe xi 7h 5d 94 3p j rs 0ie g 4ih qx 1v tn yq g fj8 jz im d j3i zz 1r 4u 76 vo 26 s gm jkr 1i c8 m q 9z k3 1l ah xx oh v7 dr l2 bu kk 13 a3 95 uu an irc t2 jq qx 2o k7 h7 w ftc Copyright 2012 Cengage Learning All Rights Reserved May not be copied, scanned, or duplicated, in whole or in part 42 qy ew km l6 at ho bv 4x o6 3r jư tcf 6z gt v 6u 2jw na r0 fư lxl vd o g8 cg f9 77 22 jr nc zto q ư6 r5 ot t5 0ư q3 ke 28 76 y8 uj r9 5ư 9p zn xj iy wt p1 0x d tzp zs yy hk y0 u7 98 ba x0 m bm ew 8a kư aw m sx xz 5k zo 9v t0 m pq g0 2p 0y 1m cd cc z gư 5v m 7x eq t2 m k2 5t nz xf 0j ưq ab av 5h m hg g9 6c fz rg lg l gg 9w m e6 hg ev v2 jh oq fvp eh 9q fy oy vs uo bu dd ij vh nb ca 8g u7 bl hd 1u o5 ah qy 36 55 tv pr h j2c uư vq h 1i1 2x 8a 7u wa bc e4 9y db dk zh rw m r1 v nx l2 90 ic sm st og qu 3d b0 d2 kd 6o 77 vq u fk m n1 d6 28 w3 n l3l it8 nb u8 s6 2x k0 99 vl he 3e ưr ư1 yk kw 7f vr 7v jn xp u 8il 2s 3o ffs 2z o sq 6t pi wm 9t j2 pd ok 3n vl o oh l8e vf ưe oiw yq hu d1 fd nx ru 3m 56 sq br n0 v3 ep 36 di 7ư ey 0x l4 e7 gs em tb q9 8d 12 s9 9x pv te i9 d5 26 ưz nk d1 nt ư9 59 5h le lf qc kd ưp rư 46 k8 aa gj id 17 h m hf au th fx sp ym an 5r 43 uj yu 8q e6 dz ưd vo b8 vw ho bk 3n sb ec 37 kf j0 ưư fz rn fx yư ưd 3f w4 dg q4 31 7b as v0 p1 85 rg 9n qd 72 jw vq lh 69 2v q4 4o 9r a9 e5 5m ak y 9f vjl 6p k8 2c zx jp ey 90 1q 0ư r qq y lk8 t jl5 m qư 9r c3 78 xv ew 20 q4 f 6x l4u 69 0v 2h 4r zo fw 4s zs n lr6 im yr 2ib m 22 o cg l73 4z v1 llo a9 p3 1q f yp lxh 4x hb x3 o3 z5 uư o fk yfp 71 za 6p ưc et ls n8 9n gư 8l 4g ưq t3 ez n2 oo 6d 2f ita tg ưz d1 lsv du ke tk n7 7ip xn t0 ei ư1 cfd m f jzs 0k q1 s7 rc g fv0 e8 sw ws c2 iq 7n 09 t8 gu 3y xe pm 9h jg xf q m 2c ip ư6 uv bc qh sv ig ex 4g lx 1p g1 zv p3 0f 7a 3m tjb yi bs lz 2r fh 3f m 8jm wk gy 8y or jk rb pe dz 4b nr 2o zs sd 06 t4 xh 4la xs a 3y 5e ig 4v 0w 0ja k4 dc oq ư8 m xq v xr bư zu n8 b1 d3 np ab ib i ws ciw 7x a8 zy c7 gq 7r j7 a qg 8iu hm o7 ae z4 d zlh rf wr 8e xe xi 7h 5d 94 3p j rs 0ie g 4ih qx 1v tn yq g fj8 jz im d j3i zz 1r 4u 76 vo 26 s gm jkr 1i c8 m q 9z k3 1l ah xx oh v7 dr l2 bu kk 13 a3 95 uu an irc t2 jq qx 2o k7 h7 w ftc Copyright 2012 Cengage Learning All Rights Reserved May not be copied, scanned, or duplicated, in whole or in part 42 qy ew km l6 at ho bv 4x o6 3r jư tcf 6z gt v 6u 2jw na r0 fư lxl vd o g8 cg f9 77 22 jr nc zto q ư6 r5 ot t5 0ư q3 ke 28 76 y8 uj r9 5ư 9p zn xj iy wt p1 0x d tzp BRIEF CONTENTS zs yy hk y0 u7 98 ba x0 m bm ew 8a kư aw m sx xz 5k zo 9v t0 m pq g0 2p 0y 1m cd cc z gư 5v m 7x eq t2 m k2 5t nz xf 0j ưq ab av 5h m hg xix Preface g9 6c fz rg lg l gg 9w m e6 hg ev v2 jh oq fvp eh Chapter 9q fy oy vs uo bu dd ij vh nb ca 8g u7 bl hd 1u o5 ah qy 36 55 tv pr h j2c uư vq 2x 8a 7u wa bc e4 9y db dk zh rw m r1 l2 90 ic sm st og qu 3d b0 d2 kd 6o 77 vq u fk m n1 d6 28 w3 n l3l it8 nb u8 s6 2x k0 99 vl he 3e ưr ư1 yk vr 7v jn xp u 8il 2s 3o ffs 2z o sq 6t pi wm 9t j2 pd ok 3n vl o oh l8e vf ưe oiw yq hu d1 fd nx ru 3m 56 sq br ep 36 di 7ư ey 0x l4 e7 gs em tb q9 8d 12 s9 9x pv te i9 d5 26 ưz nk d1 nt ư9 59 5h le lf qc kd ưp rư 46 k8 aa gj id 17 h m hf au th fx sp ym an 5r 43 uj yu 8q e6 dz ưd vo b8 vw ho bk 3n sb ec 37 kf j0 ưư fz rn fx yư ưd 3f w4 dg q4 31 7b as v0 p1 85 rg 9n qd 72 jw vq lh 69 2v q4 4o 9r a9 e5 5m ak y 9f vjl 6p k8 2c zx jp ey 90 1q 0ư r qq y lk8 t jl5 m qư 9r c3 78 xv ew 20 q4 f 6x l4u 69 0v 2h 4r zo fw 4s zs n lr6 im yr 2ib m 22 o cg l73 4z v1 llo a9 p3 1q f yp lxh 4x hb x3 o3 z5 uư o fk yfp 71 za 6p ưc et ls n8 9n gư 8l 4g ưq t3 ez n2 oo 6d 2f ita tg ưz d1 lsv du ke tk n7 7ip xn t0 ei ư1 cfd m f jzs 0k q1 s7 rc g fv0 e8 sw ws c2 iq 7n 09 t8 gu 3y xe pm 9h jg xf q m 2c ip ư6 uv bc qh sv ig ex 4g lx 1p g1 zv p3 0f 7a 3m tjb 405 Chapter 10 Project Communications Management 359 Chapter Project Human Resource Management 311 Chapter Project Quality Management 271 Chapter Project Cost Management yi bs lz 2r fh 3f m 8jm wk gy 8y or jk rb pe dz 4b nr 2o zs sd 06 t4 xh 4la xs a 3y 5e ig 4v 0w 0ja k4 dc oq ư8 439 Chapter 11 Project Risk Management 225 Project Time Management 139 n0 v3 Chapter 187 Project Scope Management 81 kw 7f Chapter 43 v nx Chapter h Chapter 1i1 Chapter Introduction to Project Management The Project Management and Information Technology Context The Project Management Process Groups: A Case Study Project Integration Management m xq v xr bư zu n8 b1 d3 np ab ib i ws ciw 7x a8 zy c7 gq 7r j7 a qg 8iu hm o7 ae z4 d zlh rf wr 8e xe xi 7h 5d 94 3p j rs 0ie g 4ih qx 1v tn yq g fj8 jz im d j3i zz 1r 4u 76 vo 26 s gm jkr 1i c8 m q 9z k3 1l ah xx oh v7 dr l2 bu kk 13 a3 95 uu an irc t2 jq qx 2o k7 h7 w ftc Copyright 2012 Cengage Learning All Rights Reserved May not be copied, scanned, or duplicated, in whole or in part 42 qy Brief Contents viii ew km l6 at ho bv 4x o6 3r jư tcf Chapter 12 6z gt v 6u 2jw na r0 fư lxl vd o g8 cg f9 77 22 jr nc zto q ư6 r5 ot t5 0ư q3 ke 28 76 uj r9 5ư 9p zn xj iy wt p1 0x Chapter 13 y8 d tzp zs yy ba x0 m bm ew 8a kư aw m sx xz 5k zo 9v t0 m g0 pq 2p 0y 1m cd cc z gư 5v m 7x eq t2 m k2 5t nz xf 0j ưq ab av 5h m hg A.1 u7 Appendix A Guide to Using Microsoft Project 2010 98 509 y0 Project Stakeholder Management hk g9 6c fz rg e6 hg ev v2 jh oq fvp eh 9q fy oy Appendix B lg l gg 9w m vs uo dd ij vh nb ca 8g u7 bl hd (Available on CengageBrain.com) bu 1u o5 ah qy 36 55 tv pr h j2c uư vq h 1i1 2x 8a 7u wa bc e4 9y db dk zh rw m r1 v nx l2 90 ic sm st og qu 3d b0 d2 kd 6o u fk m n1 d6 28 w3 n l3l it8 G.1 77 vq nb u8 s6 2x k0 99 vl he 3e ưr ư1 yk kw 7f vr 7v jn xp I.1 Index 479 Project Procurement Management Appendix C (Available on CengageBrain.com) Glossary u 8il 2s 3o ffs 2z o sq 6t pi wm 9t j2 pd ok 3n vl o oh l8e vf ưe oiw yq hu d1 fd nx ru 3m 56 sq br n0 v3 ep 36 di 7ư ey 0x l4 e7 gs em tb q9 8d 12 s9 9x pv te i9 d5 26 ưz nk d1 nt ư9 59 5h le lf qc kd ưp rư 46 k8 aa gj id 17 h m hf au th fx sp ym an 5r 43 uj yu 8q e6 dz ưd vo b8 vw ho bk 3n sb ec 37 kf j0 ưư fz rn fx yư ưd 3f w4 dg q4 31 7b as v0 p1 85 rg 9n qd 72 jw vq lh 69 2v q4 4o 9r a9 e5 5m ak y 9f vjl 6p k8 2c zx jp ey 90 1q 0ư r qq y lk8 t jl5 m qư 9r c3 78 xv ew 20 q4 f 6x l4u 69 0v 2h 4r zo fw 4s zs n lr6 im yr 2ib m 22 o cg l73 4z v1 llo a9 p3 1q f yp lxh 4x hb x3 o3 z5 uư o fk yfp 71 za 6p ưc et ls n8 9n gư 8l 4g ưq t3 ez n2 oo 6d 2f ita tg ưz d1 lsv du ke tk n7 7ip xn t0 ei ư1 cfd m f jzs 0k q1 s7 rc g fv0 e8 sw ws c2 iq 7n 09 t8 gu 3y xe pm 9h jg xf q m 2c ip ư6 uv bc qh sv ig ex 4g lx 1p g1 zv p3 0f 7a 3m tjb yi bs lz 2r fh 3f m 8jm wk gy 8y or jk rb pe dz 4b nr 2o zs sd 06 t4 xh 4la xs a 3y 5e ig 4v 0w 0ja k4 dc oq ư8 m xq v xr bư zu n8 b1 d3 np ab ib i ws ciw 7x a8 zy c7 gq 7r j7 a qg 8iu hm o7 ae z4 d zlh rf wr 8e xe xi 7h 5d 94 3p j rs 0ie g 4ih qx 1v tn yq g fj8 jz im d j3i zz 1r 4u 76 vo 26 s gm jkr 1i c8 m q 9z k3 1l ah xx oh v7 dr l2 bu kk 13 a3 95 uu an irc t2 jq qx 2o k7 h7 w ftc Copyright 2012 Cengage Learning All Rights Reserved May not be copied, scanned, or duplicated, in whole or in part 42 qy