Lo1 analyse employee knowledge, skills and behaviours required by hr professionals 1. A Job Description of the role. 2. A Personal SWOT analysis to analyze your suitability for the role 3. A Personal development plan based on the SWOT analysis to achieve your job role objectives. 4. A Reflective statement on your learning process and future application.
LO1 Analyse employee knowledge, skills and behaviours required by HR professionals A Job Description of the role A Personal SWOT analysis to analyze your suitability for the role A Personal development plan based on the SWOT analysis to achieve your job role objectives A Reflective statement on your learning process and future application Introduction The method of self-assessment at work helps each individual to find a solution to the limitations that affect the work results, and at the same time seize the opportunity to promote the positive points for development career itself The more you appreciate yourself, the higher the level of personality development is However, in reality, not everyone evaluates themselves properly to improve themselves better and better Appreciating ourselves makes us more confident, boldly finding the right environment [ CITATION Ada21 \l 1066 ] This report is intended to provide analysis of the knowledge, skills and expected behavior of employees by HR professionals The main objective is to research the job role of an organization that a candidate would like to fill in the future in order to understand the key knowledge, skills and behaviors required of HR professionals Additionally, it is important to create a development portfolio that shows learning progress and acquisition of key skills for the role The portfolio must include evidence for planning and monitoring progress toward personal and professional goals For this purpose, the report will begin with the job description, a personal SWOT analysis to analyze your suitability for the job This is followed by a personal development plan based on a SWOT analysis to achieve the job role goals Then there is the resume and cover letter with information related to the candidate to complete the job application Finally, an interview assessment sheet provided by the interviewers and a statement reflecting on your learning and future application 1 Job Description: SHERATON GRAND DANANG RESORT Hotline: 0236 3988 999 Gmail: sheraton.danang@sheraton.com Address: 35 Truong Sa Street, Hoa Hai Ward, Da Nang, Viet Nam RECEPTIONIST | RECRUITMENT ACNOUNCEMENT Job description - Entry-level work includes welcoming guests, verifying booking information, completing check-in and check-out procedures, collecting and processing payments, and delivering room keys - Communicate with essential staff including housekeeping and maintenance services to resolve any guest problems or complaints - Notify the housekeeping staff when the rooms are empty and ready to be cleaned - Consulting and handling guest reservations by phone and email - Serve and meet the requirements of guests during their stay - Perform the work assigned by the department head Education, skills, and experience - Administrative skills, calculation - College graduate or any equivalent - Agility, assertiveness, flexibility in handling situations - Proficiency in English, knowing Korean or Chinese is an advantage - Customer/customer relationship experience, preferably in a hotel setting Regime and benefits - Fully enjoy the insurance regimes according to the State's regulations - Participate in a flexible work environment, many classy activities and events - Working in a professional environment, with high remuneration, opportunities to receive regular professional training and promotion opportunities [ CITATION She21 \l 1066 ] SWOT Myself Analysis: Self swot analysis is one of the methods used to self-reflection to develop yourself Personal SWOT analysis is a way for a self-perceived ability of itself, thereby making the right decisions in each stage to achieve the ultimate goal Many students during their studies often use the SWOT model themselves to see themselves - strengths, weaknesses, opportunities, and threats to orient their future career [ CITATION Mar193 \l 1066 ] Strengths Weakness - Experience in working as a receptionist for - Little experience in interviewing a small hotel before -Language level is not high - High self-discipline, good time - Unbalanced appearance management, gentle, withstand great - Weak in communication skills pressure, good working attitude - Unfinished technology skills - Good health - Poor decision-making ability - Good teamwork - Experience in handling customer complaints Opportunities Threats - The National Administration of Tourism is - Many strong candidates directed to promote tourism and support The tourism industry has suffered heavy hotel and restaurant businesses losses due to Covid-19 - The tourism industry is supported to - The economic situation is affected by the promote demand-stimulating activities - Professional skills training COVID-19 epidemic, many hotel and classes restaurant businesses have needs and are according to VTOS standards are open considering cutting staff - State support to restore and develop tourism a Streghts I have worked as a receptionist for COMC&C Hostel and Coffee for four months During that time, I have worked hard and developed myself to have some experience for this position, it is all the necessary work of a receptionist, ready to listen and resolve guest complaints quickly, efficiently to maintain a good level of satisfaction Besides, I also have high selfdiscipline, good time management, gentleness, great pressure tolerance, good working attitude This strength for a receptionist position is among the top requirements of this position b Weakness Although I've done other jobs in the past, previous interviews have been small So I have very little experience in large-scale interviews That makes me feel anxious affecting my job application results Because I am quite an introvert myself, so it strongly affects my communication ability For technology skills, in addition to basic computer software like Word and Excel, I have little opportunity to interact with machines such as printers, copiers, or software such as management software, so here It's also my weak point I am not efficient at making the right decisions and this directly affects my job role c Opportunities: According to statistics of Vietnam's tourism industry, the epidemic has caused great damage to the tourism industry In that situation, the Department of Tourism in collaboration with the Tourism Association and other departments, agencies, and sectors are gradually organizing events, activities, and programs to stimulate tourism demand to gradually restore each activity of the tourism industry In which, tourism support training is an important task that is focused on In order to accompany businesses to overcome difficulties, take advantage of the "low season" of the tourism industry, and support union members and employees to improve their skills, the Labor Confederation in collaboration with the Department of Tourism In the calendar year, the Hotel Association organized a training course on professional skills according to VTOS standards and a skills training course with a team of instructors who are leading experts in the field of tourism and hotel [CITATION Ngu20 \l 1066 ] This is a great opportunity for candidates like me to have the opportunity to work in the tourism industry d Threats: Despite the support and encouragement from the state to develop and promote tourism, businesses are still afraid, so some businesses have needs and are considering reducing employees [CITATION Luo21 \l 1066 ] Besides, a few other candidates have more strengths than me A skills test is something about my current skills as opposed to the skills I need in the future that will play an important role in my career The skills test helps define my current skills and identifies the skills I need to achieve my mission, helps me plan more effectively, and enhances my skills and knowledge for future success Currently, I am still pursuing a diploma program So when I am researching this I have many opportunities to develop aspects too, considering that motivation theory is helping to motivate and develop myself today So this is a better opportunity to develop yourself Weak points are going on in my life So my weakness is the lack of skills needed for my future job, so I have to overcome this in this regard So my goal is to finish my studies at a specific time and with the right skills for the future job Prioritize important skills based on the job title in particular Development Plan Name: Covering the periof from: Planned outcome Membership number: To: 2021 2024 Where I want to be by the end of this period? What I want to be doing? (This may be evolutionary or “more of the same”.) CPD Personal Development Plan Target dates for What resources or support will I What will my success review and need? criteria be? completion - Find out what requirements should be in a - Sample CV and Cover letter from CV and Cover letter aims April, 2021 What I want/ What will I to achieve this? need to learn? Create CV, Cover CV, Cover Letter sheet letter online sources to be professional, and - Create a headline that catches the attention - The guidance of the instructor make an impression on of the employer recruiters - Highlight my expertise, competencies, skills and achievements - Learn the contents of the job description - Job descriptions of businesses Create Job - Clearly state the job position, job purpose, - Teacher guidance Description task description, and job requirements Professional job April, 2021 description - Promote the attractiveness of the position to be recruited as well as introduce the corporate Technology skills culture - Enroll in various tech skills courses - Online video tutorials - - Experience self-study like a book or online - Types of specialized books professional and on time - Review technology documents and articles - The guidance of the teachers - Make Know reports how more April, 2021 to use specialized Improve - Join gym and yoga classes - Fitness expert software - Balanced body, good May, 2022 - Define your own style - Professional trainer look appearance IELTS 6.5 management - Your best friend's effort - Find a source of motivation for yourself - Support from friends, and relatives - Patience and self-effort - Get a score of 6.5 in the May ,2021 - Find a friend to study together - Support and help from teachers upcoming IELTS test - Take various English courses - Types of books with topics of personal - - Join an English club at university interest Proficient communication - Work hard on English exercises in in learning and daily life - Participate in activities programs with native speakers - Learn to make eye contact, facial - Need the help of people around, - Understand the basics of By the end of Communication expressions and gestures skills - Practice being aware of what my body is can easily communicate with them showing especially friends and teachers, so that I communication - Create attractiveness to - Types of books on general knowledge the opposite person Learn to express constructive attitudes and to beliefs and develop effective listening skills 2021 exchange knowledge and be - Use flexible and flexible confident when having the same topic words - Adjust the voice to bring it to life and adjust to communicate with the opposite - Turn your voice into a Decision making the volume accordingly - Understand the source of fear and hesitation person power in communication - Learn from experienced decision- - Quick and clear decision February, 2022 - Determine the worst-case scenario making experts making skills - Don't let yourself be easily influenced by - Decision support tools others - Books like "HBR On Making Smart - Learn to recognize when you don't have Decisions" or "OODA Ring - the enough knowledge to make the right optimal method of decision making and decisions action at work" - Calm down to consider the decision Complete - Collect as much information as possible the - Set goals from scratch - The guidance of the instructor to make Graduate on time and get 2023 university - Attend classes fully, and on their own the assignment better program Become a - Books, online resources - Understand and understand the work of a - The guidance of teachers from short- - Become a professional 2024 receptionist receptionist term professional receptionist courses at receptionist at a famous - Equip some knowledge about the reception prestigious centers profession a good degree hotel 4 Curriculum Vitae (CV): Cover Letter: Interview Evaluation Form: CPD Reflective Log: CPD Reflective Log Name: Covering the periof from: Key dates What did you do? 2021 Why? Membership number: To: 2022 What did you learn from this? How have/will you use this? Any further April 08, 2021 Create Job description action? Help me to self-assess my suitability before Understand the goals, functions, duties, job Ready applying for the position requirements and the rights and and prepared wel for the for a responsibilities obtained when taking the interview April 10, 2021 Create CV position Because I want to create a professional How to avoid mistakes when making a Apply resume to arouse attention and win the hearts professional resume April 13, 2021 Create Cover letter receptionist position of employers Because I want to express my desire to work, Learn writing skills by making strong Add show that I have a thorough understanding of arguments, and communicate to my Job with Application Dossier to the business, and present my abilities, employers in a more professional manner apply for a job knowledge or experience to convince the Especially distinguishing the difference position at a hotel May 04, 2021 employer between a CV and a cover letter Join an online English The first is used in learning to be able to Learn the essential skills of listening, I have been using it in course communicate and ask questions with the speaking, reading, and writing Build my studies instructor Then it can help me open up many relationships with foreigners opportunities in future work Finally, I can communicating effectively in English by read more information and knowledge from May 2021 Self-exercise at home English sources or books Although appearance is not a measure for an Learn perseverance, learn how to make a Will use this strength accurate job, but with good ability and healthy menu suitable for the body, and to my advantage a expertise, appearance is very advantageous learn how to design exercises that work for work, helping me ge May 2021 Learn more With the nature of work at a hotel, appearance me a good position and is an important thing So I want to change so job that I have more opportunities for my career about Because this is an important skill because How to use machines related to office These skills will be technology skills today's professions all use different software technology such as printers, copiers and used to add to the tools and programs When I possess technical software programs on computers skills section of the skills along with technical skills, I am job definitely the right candidate for the position create that the employer is looking for impression application a to persona In order to overcome and control my weaknesses, I have been making changes in myself by taking courses and learning more things Based on my analytical ability, I have developed strategies and methods to overcome those weaknesses Based on the level of impact, with the plans that I have set for myself, I have completed 100% and have achieved results from 80% to 100% and improved significantly Reflective statement on your learning process and future application: Recently, I attended a face-to-face interview at the Sheraton Grand on June and was interviewed by Ms T in the form of an interviewer and a candidate This can be seen as the deciding round whether I can be selected by the employer or not Besides the knowledge learned, there are many factors that affect the success or failure of that interview In order to prepare to create a favorable impression as well as a good impression of the employer on me, the first thing I is learn how to write a CV, cover letter, job description to make a dark impression and better understand the request of Sheraton Grand, followed by researching potential questions and finally preparing the outfit This preparation is considered as the strong points that I myself ready for that interview Interview questions asked by Ms T is a situational and behavioral question In-depth inquires about my previous experiences at a previous workplace with different situations Most of the questions about her situation I can only answer half of because I am still poor at analyzing problems and finding solutions to the situations she gives Besides, I got her remark that I have good communication skills and professional behavior as well But I think that I still have many shortcomings in these skills As for communication skills, my misuse of grammar resulted in me not completing the other half of the answer As for the professional behavior, although I have prepared the outfit, well, I still have anxiety because I feel pressured when facing her These are my weaknesses and shortcomings in the process of answering job interviews Overall, the interview was relatively successful In addition to the weak points, I still receive her compliments on my CV and understanding of her business To overcome the above weaknesses, I have planned it I use strengths to overcome those weaknesses With high self-discipline and good time management, I take advantage of them to attend communication classes and English classes, read many books to gain more knowledge for writing and problem analysis The goal for planning to work on these skills is towards my future career path – receptionist My career prospects depend on the size of the company I am applying for, my previous experience, and my willingness to learn It is really an attractive profession, it will bring many opportunities for advancement in my future Conclusion To sum up, personal development includes activities that enhance awareness and identity, develop talents and potential, and facilitate employment, enhance the quality of life, and contribute to the realization of dreams and hunger Personal growth happens throughout a person's life, and so I In this report, I completed the design of my personal development strategy, starting with reviewing, identifying strengths and weaknesses, devising a growth strategy, and evaluating all of those processes to serve for future work