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Group 8 food ordering website Software Project Management, Software Project Management, Software Project Management, Software Project Management, Software Project Management, Software Project Management
FOOD ORDERING WEBSITE September 20th Document Status: Draft | In Review | Approved Executive Summary: Food ordering website automates manual system to store valuable data for longer period with easy access and manipulation Project Goal SMART: Specific, Measurable, Attainable, Relevant, and Time-bound ● Increase the number of orders placed through the website by 20% within months with the support of modern technology, consistent with the business's business goal of increasing sales Deliverables Food ordering website Payment interface Shopping cart Receipt Reporting Voucher System Business Case / Background Why are we doing this? ● Make it easier for customers to order food Customers can browse the menu, add items to their cart, and pay for their order online, without having to call the restaurant or wait in line ● Increase sales for restaurants An online food ordering system makes it easier for customers to find and order from restaurants, which can lead to increased sales ● Improve customer satisfaction An online food ordering system can improve customer satisfaction by making it easier and more convenient for customers to order food Benefits, Costs, and Budget Benefits: ● Convenience: Customers can order food from the comfort of their own homes or offices, without having to call or visit the restaurant ● Choice: Customers have a wider range of choices to choose from, as they can order from multiple restaurants at once ● Speed: Customers can receive their food faster than if they were to order by phone or in person ● Accuracy: Online ordering systems reduce the risk of errors in orders ● Efficiency: Online ordering systems help restaurants to streamline their operations and improve efficiency ● Data collection: Online ordering systems can collect valuable data about customer preferences, which can be used to improve the menu and marketing campaigns Costs: ● Development: $10,000 ● Maintenance: $50,000 ● Marketing costs: $20,000 Budget needed: ● $80,000 Scope and Exclusion In-Scope: ● Customer service standards, delivery processes, training protocols ● Payment component ● Delivery component ● Ordering component Out-of-Scope: ● Product development, vendor contracts ● Chatbox component ● Food suggestion Project Team Project Sponsor: Group DTU Project Lead: Huỳnh Khánh Dương Project Team: -Fulfillment Director: Đặng Văn Thời Đại -Quality Assurance Tester: Trần Quốc Thái Additional Stakeholders: VP of Customer Success, Account Manager, Receptionist, Sales Director, Sales Team, Marketing Director, Investors Measuring Success What is acceptable: Cross-sales growth rate: Measure success by testing cross-sales growth rate of at least 15% after months of implementing a food ordering website Customer satisfaction: Evaluate success by the level of customer satisfaction The goal is to increase satisfaction from baseline to at least 5% three months after the project is completed Risk Risk: Technically: The website is unstable, the system cannot process a large number of orders, and there are security holes Budget: Project exceeds budget Time: The project is behind schedule Market: The market changes rapidly, there are competitors Legal: Violation of legal regulations Mitigation measures: WBS: Develop a risk management plan, identify potential risks, assess severity and likelihood of occurrence, and propose preventive and corrective measures Monitor and update the risk management plan regularly Communicate effectively with stakeholders about risks and risk management measures CPM Gantt chart Product Backlog Sprint Backlog