PQ MEDICAL Beauty Device Company Limited

Sau gần 6 năm hình thành và phát triển, hiện nay Công ty PQ Medical hoạt động chính trong lĩnh vực kinh doanh máy móc thiết bị thẩm mỹ và cung cấp các sản phẩm spa dịch vụ lắp đặt, sửa chữa, lắp đặt. Công ty TNHH Thiết Bị Làm Đẹp PQ MEDICAL được thành lập vào ngày 17 tháng 8 năm 2017 với trụ sở chính là Mục tiêusứ mệnh: “Sự hài lòng của khách hàng là nền tảng của chúng tôi, chúng tôi luôn cam kết phục vụ 247”. Sự ra đời của công ty cũng thách thức những giới hạn hiện có của dòng sản phẩm mỹ phẩm thiết bị. Kể từ khi nhen nhóm lại ý tưởng về thành lập công ty kinh doanh máy móc thiết bị mỹ phẩm, người sáng lập công ty luôn quan sát, nghiên cứu để tìm ra hướng đi cho riêng mình.

ACTIVITY REPORT PQ MEDICAL Beauty Device Company Limited 2021-2022 TRAN Thi Thuy Linh 1|P a ge ACTIVITY REPORT PQ MEDICAL Beauty Device Company Limited Student name: TRAN Thi Thuy Linh Student’s ID Number: 19K680094 Class: CN16LOG - Management of distribution companies in logistics networks Hanoi, Vietnam, 2022 2|P a ge TABLE OF CONTENT Company profile 1.1 History and development of PQ MEDICAL Beauty Device Company Limited 1.2 Organizational structure of PQ MEDICAL 1.3 Business performance of PQ MEDICAL Description of the products and markets of the company PQ Medical 2.1 Products and services 2.2 Markets and customers 2.3 Competitors Description of the tasks performed 10 3.1: The task is set out 10 3.2 Contribution of work results to PQ MEDICAL company 11 3.3 Advantages and disadvantages in the process of performing assigned tasks 12 Experience feedback 12 General evaluation of the operation of PQ MEDICAL Beauty Device Company Limited 13 5.1 Success 13 5.2 Challenge 14 3|P a ge Company profile 1.1 History and development of PQ MEDICAL Beauty Device Company Limited After nearly years of establishment and development, at present, PQ Medical company mainly operates in the field of business of cosmetic machinery and equipment and provides spa set-up, repair, and assembly services PQ MEDICAL Beauty Device Company Limited was established on August 17, 2017 with the goal- mission: “Customer satisfaction is our foundation, we are always committed to serving 24/7” The birth of the company also challenged the existing limits of the product line of cosmetic devices Ever since rekindling the idea of establishing a company dealing in cosmetic machinery and equipment, the company's founder has always observed and researched to find his own direction It is this awareness that has motivated the founder to create the company with the ambition of bringing the best quality products to customers PQ MEDICAL Company has quickly made its mark with a series of quality cosmetic equipment products to satisfy customers and confirm its position in the market After nearly six years of operation and development, the company now has a large number of customers who have trusted and ordered products at the company Along with this development is a leap in sales of the company in 2021 - meeting the needs of customers in terms of design, the specific design of each product, product quality, and competitive price Up to now, PQ MEDICAL company is a reputable unit, trusted by customers as a supplier and distributor of cosmetic machinery and equipment, including some outstanding products such as hair removal machine, laser machine, etc slimming machine,… and other accompanying mini machines The year 2021-2022 is a “turning step” in a year full of challenges and difficulties and also a successful year with significant results In April 2022, the company moved to a 320m2 office in Dinh Thon - Nam Tu Liem - Han Noi, with better and more complete facilities, creating confidence in future development 1.2 Organizational structure of PQ MEDICAL 1.2.1: Organization chart of PQ MEDICAL The organizational structure of PQ Medical can be shown in the below figure ( organizational structure of PQ MEDICAL company on the next page) First, the Director as the head of the company, has the highest authority, directly leading and supervising Monitor all activities of the company Arrange and appoint members to suitable positions according to the needs of each work stage Responsible for performing all obligations to the state Strategic orientation and step-by-step implementation of stable and long-term development of the Company 4|P a ge Director the Deputy Executive Director Business Department Accounting Department Human Resource Service Space Operational Teams (Source: Administration Department- PQ MEDICAL company) Second, under the Director, the Deputy Executive Director assists the Director, and directs on behalf of the Director, managing the company's affairs in the absence of the director Directly in charge of some specific jobs are assigned by the director such as: in charge of meeting with partners, handing over the production plan When dealing with the work assigned by the director, the deputy executive director can decide on behalf of the director determined and fully responsible to the director for the results of the work Third, Accounting Department develops and implements short, medium, and long-term financial plans Make estimates, organize the accounting work, and report the final settlement of the company's funding sources according to regulations Advise the directors to increase revenue for the company in the most effective way Responsible for building, amending, and supplementing the company's annual internal spending regulations The fourth, Human Resource advice and assisting the company's director and organizing the implementation of work in the company in the field of labor organization, labor protection, regimes and policies, health care for employees, and protection of personnel according to laws and company regulations Inspect and urge departments in the company to strictly implement the company's rules and regulations Act as the contact point for all information of the company's director The next, Business Department is the department responsible for advising the Board of Directors and coordinating with other departments and departments in the company such as the administrative department, accounting department, and technical department to develop business strategies to increase business growth sales, profits, helping the company grow and 5|P a ge develop stronger and stronger In addition, the salesroom is also a place to sell, find customers and take care of customers Finally, Service Space Install and solidify machinery and equipment under the approved designs, under the supervision and management of the Deputy Director In compliance with the opinion of the superior, the process of technical installation must be ensured according to the plan, ensuring the safety of the workers Responsible for repair, warranty, and maintenance according to the plan set by the leader 1.2.2: Personnel structure of PQ Medical company With a small and medium-sized company, the number of employees at the company is 68 people as of 2021 Besides, in each province, the company has collaborators operating in spas The majority of employees in the company work in the business department The staff in the company have high professional qualifications Teams with university degrees, or are in university, mainly work in business departments Table - Labor structure of the company by age 2019 2020 2021 2020/2019 ( %) 18-20 years old 18 46 83,33% 21-23 years old 15 55,56% 24 years old and up 0 0% Total Labor 27 68 74,07% (Source: Administration Department- PQ MEDICAL company) 2021/2020 ( %) 60,86% 40% 100% 60,29% About the number of personnel: the staff of PQ MEDICAL company is constantly growing ,from people in 2019 to 68 people in 2021 The reason for this increase is that the company is constantly developing and expanding its scale to meet the increasing needs of the company as well as better meet the needs of customers In 2021, the company has the largest scale expansion in more than years of operation, the labor rate increases by 60.86% compared to 2020, the facilities also increase to better meet the needs, the office is expanding with the scale from 160m2 up to 320m2 in April 2021 The company always tries to create a professional working environment and has appropriate emulation and reward policies to commend individuals with excellent achievements in labor At the same time, to connect individuals internally, the company regularly organizes seminars between departments, between employees, and the company's leaders to listen to suggestions and then make appropriate adjustments physical In addition, the company also organizes cultural and artistic exchange activities internally or with friends, contributing to improving the spiritual life of employees Deeply interested in the lives of employees, such as: Visiting and giving gifts on holidays or when sick, organizing annual trips 100% of employees in the company are pay health insurance, social insurance The company always tries to pay salary to ensure employees have a stable life, are ready to devote and stick with the company for a long time Currently, the average 6|P a ge salary for employees working at the company is VND 5,000,000/person/month and add a percentage of sales 1.3 Business performance of PQ MEDICAL Table 2: the company's business performance in 2019, 2020 and 2021 ( Monetary unit: VND) Content 2019 Working Capital Revenue Expenses Profit Before Tax 9681000000 (Source: Accounting Department) 2020 2021 2020/2 019 (%) 14655612320 18800056000 51% 16527236028 12014520637 4512715391 23611090071 16650376651 6960713420 27920225176 19086345034 8833880142 43% 39% 54% 18% 15% 27% Profit After Tax 2109811264 2238495406 3249835107 6% 45% 2021/2 020 (%) 28% Revenue in 2020 increased by 51% compared to 2019, due to the company's constant development and good response to customer needs Customers are more and more trusting the company's products In 2021, the company also expands its customer base, targeting large-scale spa owners The company's growth and development rate is outstanding Profit after tax also increased very quickly, increasing by 54% in 2020 compared to 2019 Dynamic innovation in all major segments including high-tech equipment PQ Medical has always kept pace with domestic and foreign market trends in terms of both products and sales for many consecutive years Esspecially, the company has been operating for more than years, its brand has become one of the famous brands and is known by many spas Through the company's performance in the last three years shown in Table 1.3, it can be seen that the company is doing well, has a fast growth rate, is expanding in scale, the company is reaping rewards achieved certain successes in the cosmetic equipment industry Description of the products and markets of the company PQ Medical 2.1 Products and services PQ MEDICAL's list of cosmetic equipment products is always invested in innovation and continuously updated according to advanced technology in the world, especially in Korea, a leading country in the cosmetic industry At the same time, PQ MEDICAL always selects and promotes equipment suitable to the characteristics, desires, and beauty preferences of Vietnamese women 7|P a ge VIPO PROMAX slimming machine: Vipo pro max slimming machine is the latest technology line this year that is being loved and trusted by many spas In addition to the slimming function, the machine can also be used to clear the meridians, massage the neck and shoulders, electrophoresis essence, and remove eye wrinkles, eye bags, dark circles, and acupressure This line uses a shortened course of only 6-8 sessions Laser Machine Pro6 2in1: This is the latest technology line this year and is being loved by many spas The machine is designed with a beautiful, luxurious design and has handles: hair removal hand and laser hand The machine has features: hair removal, skin rejuvenation, and laser Especially, the laser hand shot eyebrows will not burn the hair, and will not lose the aesthetics of the customer With tattoo removal, it is possible to remove all colors including difficult tattoo colors such as red, yellow, brown, and blue without leaving scars with extremely fast treatment The machine has a smart interface that can choose the customer's skin color, gender, and treatment area CO2 Laser Machine: The best solution for tattoo removal and skin pigmentation treatment, clinically proven international standard technology for deep leg pigmentation - multicolored tattoos - congenital eczema confirmed 3: no burning pain, Non-invasive and no side effects using dual laser ball, extremely smooth and precise beam, for fast and outstanding results, integrated with many effective functions: treatment of acne, age spots, pitted scars Mini equipment set up included such as 5in1 machine, need for steaming, heat mask, steaming cabinet, PQ MEDICAL also provides services such as repair and maintenance of spa equipment, installation, and operation of spa setup, and spa technician training services The company's main products are hair removal machines, laser machines, and slimming machines and are sold to a large number of spa owners PQ MEDICAL's spa pieces of equipment are all genuine imports, designed with advanced and convenient technology All products are strictly inspected and controlled by the Direct Supervision team from PQ MEDICAL to ensure their performance For many years, the PQ MEDICALbrand has always been a reliable address for spas in the inner city of Hanoi, Da Nang, Ho Chi Minh City in particular, and the whole country in general 2.2 Markets and customers PQ MEDICAL has determined its target market is the North and the South of Viet , with the focus on large cities with high growth rates such as Hanoi, Ho Chi Minh City, Hai Phong, Quang Ninh, Thai Nguyen These are cities with vibrant economies and thriving services, including beauty - cosmetology services Beauty salons, spas, and other places of beauty are concentrated and strongly developed At the same time, this is also an area where people have a high standard of living, have a high sense of beauty, are interested in beauty services, have needs, and can afford to pay The main customers that PQ MEDICAL targets are beauty salons, spas, and other beauty establishments With a market share, the number of customers currently in the customer data that the company owns is over 2000 customers and is decentralized into levels: 8|P a ge Low-end customers are small establishments, that only invest in a product in 1-2 years They are interested in Chinese models with more reasonable prices and the company's after-sales service is also good However, these customers are the ones that the company most easily loses Mid-range customers; are potential customers of the company The average annual investment of this group of customers ranges from 300-500 million VND, their current size ranges from 1-2 branches, the annual revenue of this group for the company is less than 700 million VND High-level customers: is the group of customers that the company has targeted in the past few years A high-ranking customer has the current size of the establishment from branches or more of the total revenue they bring to the company every year is from 1.5 billion / year 2.3 Competitors Currently, PQ Medical has the main competitors in the market as: - AEMED Medical Aesthetic Equipment Company: AEMED Medical Aesthetic Equipment Company is a company specializing in importing and distributing cosmetic equipment for Dermatology Hospitals, Beauty Salons, Skin Clinics, beauty spa,… AEMED is known as the leading company providing cosmetic equipment in Vietnam with more than 15 years of experience in the field of cosmetology and has more than 1000 partners nationwide - AEXEL BIOMED: AEXEL BIOMED is the exclusive distributor of the world's leading high-tech aesthetic equipment from the US, Europe, Japan, Korea including InMode, Venus Concept, Iyashi Dôme, and Cluederm brands in Vietnam Formerly Venus Concept Vietnam Co., Ltd., Axel Biomed has been a long-term partner of prestigious and high-class cosmetic centers in Ho Chi Minh and Hanoi such as TMV Doctor Tu, BB Thanh Mai, Shynh Group, Novaland Group, TMV Xuan Huong, Trayce, TMV Bally International, etc - Erada Vietnam Joint Stock Company: Erada Vietnam is a company specializing in importing and supplying aesthetic equipment for spas and beauty salons Is a company established in 2016, founded and run by Mr Phan Van Tiep With a professional team and many years of experience, we are sure to bring you quality aesthetic equipment that suits your purpose and budget - Central America Medical Technology Equipment Co., Ltd: Central America is a supplier of prestigious cosmetic equipment in the beauty market Established for years now and is a unit that transfers and distributes cosmetic technology to beauty centers, spas, and beauty salons nationwide, with models imported from the US, Israel, Italy with famous brand names such as Laser Toning, YAG, Dy Laser - IDM Vietnam Trading Company Limited: Is a unit specializing in providing high-quality aesthetic equipment Operating since 2002, with 17 years in the field of distributing equipment for spas and beauty salons with a full range of equipment from basic to advanced IDM Vietnam also has a warranty center for customers throughout the country Guaranteed to bring you quality products from advanced European countries and the best service in the market - H&A Tech Company: H&A is one of the leading companies providing cosmetic equipment and specialized beauty solutions through a closed ecosystem in Vietnam With more than 15 years of experience, leading the way in the beauty industry with the following systems: H&A Holdings, H&A Tech, H&A Cosmeceutical, H&A Edu 9|P a ge Strengths: These are all competitors with strong financial capabilities as well as equipment and people, moreover they also have long experience in the field of business activities The weakness of a rival company is the company's identity with customers The loss of market share on social networking platforms has made it difficult for customers to access and receive information or programs of products that the company wants to bring to customers Currently, the vast majority of businesses or beauty salons in big cities are the target customers of companies using social networking sites, so losing market share or gaining this market share will be very difficult strengths or weaknesses of each company On the other hand, PQ MEDICAL has tried to invest in facilities, product quality as well as services to satisfy customers PQ MEDICAL brand has almost spread all over Vietnam In addition, with optimal quality, the company's products are also used by foreign spas such as Laos and Cambodia With a wide network, PQ MEDICAL's machines are always well received by customers As a result, strategies for launching new products and promoting images are also more effective The biggest weakness of PQ MEDICAL is that most of the components and machines are imported from abroad Brands have not been able to control the amount of consumption While the demand for use is increasing, the number of imported PQ MEDICAL machines is very small and just enough for the number of customers who have booked This has had a significant impact on the revenue and profit of the brand Especially when the world is affected by the economic crisis, the price of raw materials increases, causing the inflation rate in Vietnam to increase and profits to decrease What makes PQ MEDICAL different from all its competitors are: The first, Beautiful, warm space: Space is the first attraction for customers when visiting to see spa equipment The first impression is very important, it stimulates curiosity, and excitement to try the product, and good service quality will make customers unable to ignore the next visit when they want to upgrade to a modern machine than The second, Catching up with the trend of modern cosmetic machinery technology: PQ MEDICAL is always ready to recall customers' old machines and help customers access new technology and better quality machines The next, Dedicated service always listening and understanding customers: This is also a special element of PQ PQ MEDICAL Every technician and manager in the company is a brand representative The fact that employees are always welcoming to customers, dedicated and enthusiastic to provide the best quality of service to meet customer needs will create a good image in the eyes of customers about the company, and at the same time maintain Long-term relationships with customers to the company Competing in a civilized way makes the industries we participate in more diverse and richer This also contributes a part to merit in building and developing the country Description of the tasks performed 3.1: The task is set out Position: Sales Executive Trainee Job: sales of products of PQ MEDICAL company 10 | P a g e Working in the sales department of the company, I am in charge of marketing cosmetic machinery and equipment Daily work: - Live the company's Fanpage, receive, answer the phone and provide information about cosmetic machinery and equipment to potential customers - Search for potential customers, introduce, advise and persuade customers to use the company's products/services - Post about products on social networking sites such as facebook, zalo, - Meet or exceed sales target - Negotiate contracts with potential customers - Prepare weekly and monthly sales report - Prepare and submit sales contracts Directly perform, urge the performance of the contract, including delivery procedures, issue invoices, and check the quality of delivered products with customers - Build relationships, visit customers and potential customers to assess their needs or promote products - Receive and handle customer complaints about product quality, delivery time… In addition, I always have to clearly identify the problems that I face between customers to come up with specific strategies in the process of working with customers For example, Waiting time for the machine to deliver the goods Customers they need to have a certain time to receive the machine and have the company's technical staff come and install it to support how to use the machine in the most effective way However, some problems I encountered were that the machines in stock were sold out and had to wait for the machines to be produced and sent back Many customers don't like that To keep customers I had to text apologize and tell them to wait more days and ask management to give some incentives to give more to customers In addition, I will have to pay attention to customer messages while under warranty and handle them promptly 3.2 Contribution of work results to PQ MEDICAL company With a short time working at PQ MEDICAL Company, although I not have much in-depth experience in this field, but with the enthusiastic help of the brothers and sisters in the sales department, I have achieved a number of achievements the following contributions: Advertise products and find potential customers for company products In the first month, the company made a profit of 84 million VN Build up a reputable sales Fanpage Help and guide new employees on using online marketing tools 11 | P a g e Create marketing images to introduce the company's machinery products 3.3 Advantages and disadvantages in the process of performing assigned tasks Advantages with the help and dedicated guidance of the manager and all employees in the company's sales department Participating in training sessions on internet-based sales skills To learn, improve and improve for their own major At the same time, also acquired some knowledge in the field of online sales and marketing Intern in a dynamic, professional and friendly, comfortable working environment The company's environment is cool and clean, with full equipment and stationery to facilitate the working process at the company This is the first time doing internship as well as entering a working environment with real-life collisions, so I encountered many difficulties When starting a new job, it is inevitable that it will be confusing and confusing at first I tried to stay calm, confident and actively communicate with people to feel more comfortable Besides, I must always observe the way the brothers and sisters in the department work to gradually get used to the work It took me a while to understand how to use online marketing tools to reach customers At first, I was completely surprised because I could not deploy and use these tools well, but after attending an online marketing training course organized by the center, I somewhat understood how to use those tools The next difficulty was that in the first days of contacting customers who were working, I was a bit nervous because I had no experience in communicating in a real environment For students of the same age, counseling psychology will be more comfortable In addition, it is not easy to approach and integrate into the company's culture Finally, due to the heavy workload, the ladies in the office did not have much time to guide and answer my questions and difficulties Therefore, I often my own research and carefully document situations and solutions for easy handling and customer satisfaction For example, the number of machines in stock has been sold out and has to wait for the machines to be manufactured and sent back Many customers don't like that To keep customers I had to text apologize and tell them to wait more days and ask management to give some incentives to give more to customers In addition, I will have to pay attention to customer messages while under warranty and handle them promptly Experience feedback In school, it was time for me to receive and cultivate specialized knowledge The internship period is an opportunity to directly apply the knowledge in the school to the real working environment The office environment will be very different when sitting in the lecture hall to acquire knowledge Although the position is a trainee, but I was assigned according to my ability and requirements to complete as an employee In the field of business, the sales staff of PQ Medical will directly decide the sales and revenue of the company Finding and connecting with customers is difficult, but how to make them spend money to buy goods is even more difficult And after a period of working at the company with me, I have learned a lot of experiences such as: - Should plan each day to use the time budget reasonably When assigned a task, you must first adjust your time and plan to fit the schedule and also prepare carefully from the smallest details This will help us to form a professional working style, always ready and full of confidence In addition, when we have prepared everything well, we can anticipate the risks and be more successful - Ability to connect with customers: Connection is the key to deciding whether you can sell or not So, I have learned to react quickly by observing how they talk, when people talk fast I will 12 | P a g e catch up, when people slow down I have to speak slowly too When you create this connection, you will feel more harmonious, so that it will be easier to talk and trust, and the probability of buying will be higher In addition, when talking, you must try to subtly understand their preferences and characteristics from which to tell stories about customers' forte, so you will quickly win the hearts and trust of guests - Capturing customer psychology: Capturing customer psychology is when you have firmly grasped a winning part in the sales process When I understand the psychology of customers, I will understand where people are stuck, then gradually remove that knot, and continue to know what my customers want to provide they need When I help people solve problems and provide them with benefits, there's no reason why they shouldn't buy from your company - Know how to listen to customers: After working for a while, I have learned to listen quickly and carefully so that customers feel respected and want to share more with you However, it should also be noted that listen actively and selectively Observe customers' gestures and attitudes when they speak to capture their psychology - Selling according to customer feedback: For example, a salesperson needs to know how to sell according to buyer feedback For example, if your customers are hesitant and need more evaluation of the product, you give them a try It is also a way for you to build trust with your customers - Persistence and patience: Realistically, there are very few salespeople who can successfully sell goods in the first 1-2 months of their career, especially with high-value items I had to receive many rejections before I was able to close the first order If I am not a patient and persistent person, it is easy for me to get discouraged and give up But really, my computer has a manager who always teaches and orders In addition to the lessons from the textbook, PQ MEDICAL company have helped me become more mature in seeing, considering, and solving problems If given the opportunity, I still want to continue working and working at the company Where I was working in every practical school, given the opportunity to apply the knowledge I have learned to work At the same time with the help of experienced people at the company, I had Learn lessons to avoid mistakes in the working process The internship period was a great opportunity for me to step from the pages of books in school to work in the real world If given the opportunity, I still want to continue working and working at the company General evaluation of the operation of PQ MEDICAL Beauty Device Company Limited 5.1 Success Reputation is the golden key to the success of PQ MEDICALThe greatest success of PQ Medical is the honest comments of Spa Owners across the country who have trusted and used it In 2020, PQ MEDICAL has a revenue of more than 23 billion VND and is trusted and used by more than 1,000 spas Besides, in 2019 PQ MEDICAL opened a new facility in Ho Chi Minh City and brought amazing results in terms of revenue and customer trust 13 | P a g e 5.2 Challenge According to experts, the biggest challenge is the resources of Vietnamese enterprises in general and large enterprises in particular, including capital sources, quality of labor resources, scientific and technical qualifications, technology application, etc limits As a result, the management and operation of enterprises have not been as effective as expected, making the productivity and competitiveness of large Vietnamese enterprises still low The next challenge is that some businesses like PQ MEDICAL, even though they are among the top enterprises providing cosmetic equipment in Vietnam, not have a long-term and sustainable strategic plan based on energy analysis internal resources as well as study the external business environment to establish a specific development roadmap As a result, enterprises cannot build long-term competitive advantages in the course of business operations and lose opportunities to move up in the global value chain Third, input costs and transportation costs are increasing day by day, leading to shortages of raw materials and input materials, making production costs more expensive There is a serious shortage of empty containers, the rental price of containers increases by 5-10 times and the cost of logistics transportation increases from 2-4 times, sometimes up to times compared to before the epidemic In addition, many costs related to the epidemic are also incurred (testing, epidemic prevention equipment) Besides the restriction on service business activities during the Covid season, one of the biggest challenges for the Spa operation chain is the issue of investment capital, which is very important with knowledge and in-depth understanding of the spa industry In addition to management skills, you need to have an understanding of the spa market, human resources, branding, beauty equipment as well as brand marketing Currently, Vietnam's beauty equipment business market is still quite small, and has not been properly invested, so it has not made a big impact in the industry Therefore, for a successful beauty equipment business, you must have passion, enthusiasm for the profession, and the ability to build and understand the market Besides, it is necessary to regularly update new and modern technologies to bring the best services to customers in order to improve opportunities to expand business markets And the most important thing is to choose a distributor, and supplier of prestigious and quality beauty equipment to bring the best benefits to business activities Ensure the smooth circulation of goods, not let the supply chain and value chain be interrupted Implementing the "green flow" of national, inter-provincial, and inter-regional goods, controlling by technology and applying safe transport rules to prevent and control the COVID-19 epidemic for the fastest and most convenient circulation; Unify the classification rules against COVID-19 across the country, avoiding excessive localization, which hinders business operations Faced with the current complicated economic situation, PQ MEDICAL company has timely grasped and responded to help maintain business operations and reformed appropriate operating procedures to promote revenue growth in difficult months One of the optimal methods is to meet the needs of customers and bring satisfaction to each technology product 14 | P a g e