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Unit Four DATA CENTRES AND SECURITY A READING SKILL Warm-up Pair/ Individual work “A data center is a facility used to house computer systems and associated components, such as telecommunications and storage systems.” (Source: https://en.wikipedia.org/wiki/Data_center Retrieved Jul 14, 2017) Data centres are classified according to their security levels, based on the assessment of the location or terrain, employees’ qualification, facilities or infrastructures, neighbourhood, the staff’s English competency, etc Tier is the most secure level The picture below shows the inside of a data centre And a secure data centre architecture would look like this: Now, study the following images and decide what security level (Tiers 1- 4) it would be if a data centre were set up in one of these locations Give reasons for your choice 1 Peshawar city, on the Pakistani/Afghanistani border ………………………………………………………………………… Industrial Development Zone, New Orleans ……………………………………………………………………… Farmland, Ireland …………………………………………………………………… North London Business Park …………………………………………………………………… Comprehension Check A business email circulating around the company From: Rupert Wilson To: All employees Subject: Data Security Dear all, Unfortunately, there have been several instances recently of data falling into the wrong hands I have been a victim of ID theft and we have lost a few company laptops and memory sticks containing sensitive trading information The following rules around data and data security are mandatory and failure to abide these will result in disciplinary action up to and including dismissal I am sorry for the stern tone but this is a very serious issue for us all Clear your desk With immediate effect we will be running a Clear Desk Policy in the office Shred All unwanted printouts, photocopies, notes etc must be put into the shredders that have been installed in each office Use Passwords All systems must be accessed using a password This password is secret to you and should not be shared with any other individuals Change Passwords All passwords must now be changed on a monthly basis If you think that your password has been compromised, call the IT Helpdesk immediately Don’t download All laptops are to be scanned on a monthly basis by IT specialists to check for spyware or malware Under no circumstances should any programs be downloaded from the Internet onto company laptops Emails Do not open email attachments unless you know the originator of the email personally and you are expecting an attachment of that type and name Keep secure All laptops taken out of the office either to client’s offices or to work from home must be kept secure at all times Memory sticks All memory sticks are now numbered The IT Department will keep a list of memory sticks and who is responsible for them Encrypt All data stored on memory sticks must be encrypted And on a personal note, if anybody sees my wallet, could you please pop it into my office Regards, Rupert Rupert Wilson, CIO of London Investments HP: 0207 xxx yyy Email: rupertwilson@londoninvestment.co.uk KEY WORDS AND PHRASES (appearing in the order of the text) a victim of ID theft (nph): người thẻ cước/ chứng minh thư failure to abide sth (nph): không tuân theo/ thực disciplinary action (nph): biện pháp/ án phạt kỷ luật company-provided and approved (adjph): công ty duyệt trang bị/ cấp cho found lying (vph): thấy để/ nằm bừa bãi, ngổn ngang with immediate effect (nph): có hiệu lực/ áp dụng tập tức under no circumstances (nph): không lý a personal note (nph) : tin nhắn riêng/ cá nhân Task Read the first part of the email above and answer these questions Who is this email from (an employee, IT expert or a customer )? Rupert Wilson ( CIO of LI) Who is the email to? All employees What is the major problem being discussed? data security What you think the rest of the email will be about? What kind of ideas might be in the rest of the email? Task Now read the second half of the email and complete the gaps 1-6 with the sentences a-f below Lý tưởng nên chứa chữ a Ideally this should contain both letters and numbers số Chỉ phần mềm công ty cung cấp b Only company-provided and approved software may be used phê duyệt sử dụng c At the end of each day, ensure that your desks are clear and all documentation or storage devices are in locked drawers Vào cuối ngày, đảm bảo bàn làm việc bạn thơng thống tất tài liệu thiết bị lưu trữ nằm ngăn kéo có khóa d Do not leave them where they can be seen on the back seat of a car e IT department will be running a webcast on how to this next Tuesday 25th f Any documentation found lying around after a trading day will be destroyed You have been warned Answer: c f a b d e Task Fill in the summary below with NO MORE THAN TWO WORDS taken from the email data There have been some losses of (1) ………………… and IT devices at London Investments CIO Company recently Rupert Wilson, the (2) ……………… is very worried and has sent an email to all rules of the employees In the email, he has put forward several (3) …………… and demanded that they disciplinary action must be strictly observed Anyone who fails to abide shall bear (4) ……………………, even dismissal a webcast There will be (5) ……………… to show people how to encrypt the data dich email bai khoa, task 1,2,3 cua cau dk vaf dich sang TV B LISTENING SKILL Task 9 Listen to Helmut talking about his data centre Decide if the following statements are True or False Write T or F in each blank You listen TWICE _ The centre is closed for four days a year _ Security at the centre is extremely tight _ Senior managers not need to follow all the security rules _ The centre always uses its own independent power supply _ The data centre is connected to two different network POPs Task 10 Helmut is talking about what would happen in case of power outage Listen TWICE and fill in the gaps with NO MORE THAN THREE WORDS Well, we haven’t had an outage since we have been here We monitor everything here 24/7 at our (1) ………………… which you can see over there But if there was a comms outage we would switch to the back-up service without you losing service We have fully (2) ………………… services into the site so we’d use these We would contact the PTT, who we have a very strict agreement with, to carry out fault finding and rectification Our SLA with them is for a one-hour break fix If we lost power, our own (3) ………………… would start and we wouldn’t lose power at all If there were a problem with the (4) ………………… , our managers would see alarms about that before it affected the equipment In the event of one of your servers going down, our managers would see alarms (5) ………………… in the management centre and they would isolate and change out your equipment straight away Your downtime would be a matter of minutes C LANGUAGE FOCUS Conditional types and Conditional type 1: Talking about real situations in the future If + S1 + V1 ( present simple), S2 + will + V2 E.g If you unplug the transmission line, connection will be interrupted Note: Sometimes, V1 can be used in Present Perfect Tense E.g If you have received wrong things from the provider, you will have the right to claim an exchange or a refund Conditional type 2: Talking about imaginary situations If + S1 + V1 ( past simple), S2 + would + V2 E.g If there was/were a communications outage, we would switch to the backup service If we lost power, our own backup power systems would start We can also use other structures to talk about imaginary situations In the event of + Noun/ Noun phrase, S + would + V E.g In the event of one of your servers going down, a serviceman would be called at once Supposing + S1 + V1 ( past simple), S2 + would + V2 E.g Supposing there was an earthquake or you got hit by a plane, what would happen then? If S1 + were to V(inf), S2 + would + V2 E.g If that were to happen, you would switch over to the standby site Task Put the verbs in brackets into the correct verb form to make complete conditional type sentences is If there (be) a problem with one of the servers, we will isolate it or change it straight away will switch (switch) to the mirror site in Switzerland If there is an earthquake, we If you start children with computers too early in life, the computers will control (control) them If you need help to translate any text, website, or document into another language, Google support (support) you in over 50 different languages Translatewill crashes (crash) days after purchase, we will exchange it for a new one If your computer Task Put the verbs in brackets into the correct verb form to make complete conditional type sentences would be If anyone unauthorized tried to gain access, he/ she (be) stopped by security guards If one power feed failed, we would use (use) the other power feed from the grid kick use If both power feeds failed, the UPS system would (kick) in or we would (use) the generator lost If one telecoms service (lose) connectivity, we would use the other network POP gone If the air conditioning (go) wrong, the temperature would go off Task Build up conditional sentences from given words If /you/ want/ send/ 3-page A4 letter/ instaneously/ from one end/ the country/ the other/, Teletex/do it/ you ………………………………………………………………………………………………………… If you want to send a 3-page A4 letter instaneously from the one end the country the other/, Teletex will it you ………………………………………………………………………… If/ there was/ fault, printed circuit board/ can/ taken out/ and replace/ by another in a few seconds If there was a fault, printed circuit board could be taken out and replace by another in a few ………………………………………………………………………………………………………… seconds ………………………………………………………………………… In this technology age, if people/ want/ contact you/, they/ pick up/ mobile telephone and dial your number ………………………………………………………………………………………………………… In this technology age, if people want to contact you, they can pick up mobile telephone and dial your number ………………………………………………………………………… If/ you/ use VoIP/, it/ reduce your phone costs/, especially for switches and infrastructure If you use VoIP, it will reduce your phone costs, especially for switches and infrastructure ………………………………………………………………………………………………………… ………………………………………………………………………… It /would be dangerous/ open/ email/ if you/not know who/ send/ it It would be dangerous open an email if you didn't know who send it ………………………………………………………………………………………………………… ………………………………………………………………………… D WRITING SKILL Informal and formal letters Study the table below to see how different the two forms of letter can be Note that informal letters normally sound more like speech gửi khách hàng gửi ng thân quen Definition Informal letter Formal letter The letter you write to your parents, your friends, your classmates or your coworkers The letter you write to strangers, your boss in the workplace, or emails and letters at work Contractions Contractions can be used in informal letters Contractions can not be used in formal letters Full form must be used didn't, wouldn't, couldn't, haven't, hasn't, can’t… Idioms did not, would not, could not, have not, has not, cannot… Idioms can be used in informal letters Idioms cannot be used in formal letters Words with literal meaning must be used I've been very under the weather lately Phrasal verbs Exclaimation mark I've been sick lately Phrasal verbs can be used in informal letters Phrasal verbs cannot be used in formal letters Words with literal meaning must be used find out, come up with … discover, initiate… Exclaimation mark can be used Exclaimation mark cannot be in informal letters used in formal letters The storm arrived earlier than I thought! The storm arrived earlier than we had expected INFORMAL FORMAL Good/ Bad Positive/ Negative Very, really, totally Strongly On top of all Moreover TV Television Cell Cellphone Net Internet Okay/ OK Acceptable I think In my opinion, In the end, Finally, In short, In conclusion, ASAP… As soon as possible… Letter expression- Hi/ Dear + first name, Dear + Sir/ Madam, Dear Robert, Dear Mr./ Ms + surname, Opening remark Friendly greeting: No greeting necessary: I hope this letter finds you well/ How’s things? I am writing to inform you about the laptop I bought from your shop Language I just want to let you know… I am writing with regards to… I just want you to tell me… Letter expressionUsing questions Using direct questions Avoiding direct questions Do you know/ you remember ? I would appreciate if you could tell me… Can you also find out…? I would be grateful if you could tell me… Where have you been recently? I would like to know if… Letter expression- Hope to hear from you soon Closing remark Call me if you need anything I look forward to hearing from you Tell me soon I await your prompt response Please not hesitate to contact me Love, Best regards/kind regards, All the best, Yours Sincerely, (If you know the receipient’s name) With lots of love, Yours Faithfully, (If you not First name know the recipient’s name) Full name Task Fill in the blanks with the correct words given in the box to understand more about expressions in formal letters enjoyed appreciate information await thankful grateful would interested let let Could you _ me know…? inerested in knowing… I would be _ I would appreciate if you could tell me… grateful I would be if you could tell me… thankful would I like to know… Another matter I need information on is… I your prompt response await I greatly enjoyed your assistance.appreciate enjoyed I truly your quick service appreciate Task Read these two letters below and decide if they are formal or informal Letter …………… Hi Mary, How’re things? Happy to know that you’ve just opened a website to sell books online That’s a good idea to business as busy people can choose books without leaving home I just want you to send me books namely The Morning of the World by Graham Cooper, In Search of Peace by Neil Richards and The Ape and You by Brian Darwin as soon as possible OK? I sent £30.99 to your ANZ account on 1st August and I include the receipt in this letter Hope to hear from you soon Kind regards, John Letter ………… The Macmillan Co of India Ltd 21, Patullo Road Madras-2 Dear Sir or Madam, I am writing with regards to your online book advertisement in Express Booksale.com I would appreciate if you could send me the following books at your earliest convenience: The Morning of the World, by Graham Cooper In Search of Peace, by Neil Richards The Ape and You, by Brian Darwin I would like to enclose the receipt of £30.99 dated August st that I sent to your account through ANZ bank I look forward to receiving your response Yours Sincerely, John Mathews Content Courtesy - Macmillan Co., India Task Write a letter to reply one of the letters above đóng vai saler viết thu lại cho John Mathew ………………………………………………………………………………………………………… cảm ơn quan tâm đén trang ưeb ………………………………………………………………………………………………………… fist ………………………………………………………………………………………………………… biết ơn ………………………………………………………………………………………………………… Ex: From ; datnhiều sách mong a mua ………………………………………………………………………………………………………… To: john Subject : online book ………………………………………………………………………………………………………… Dear John, ………………………………………………………………………………………………………… 10 Best wishes, Your faithfully Dat ………………………………………………………………………………………………………… …………………………………………………… E SPEAKING SKILL Task Individual/ group work Answer the questions below, referring to the text co chua ma doc, chua virut, phan mem doc hai Why can it be dangerous to open an email attachment if you don’t know who has sent it? Why is it important to shred a document like a bank statement that contains personal information, and not just throw it away? chua thong tin ca nhan, co the bij mat tien How often should you scan a laptop or a desktop for spyware and malware? i scan my laptop tiwce a month Why can it be harmful to download a program/ an app from the Internet and run it on your computer? co the chua virut va dl co the roi vao tay ke xau Why is it a good idea to change a password regularly even if there’s no evidence it has been compromised? tranh bi hack pass tranh bi virus What are the advantages of running a webcast as opposed to having training seminars? tk tg, tien bac, de What should you to protect your laptop/ desktop from viruses? tai pm diet virus va dang thuan tien co cai dat no Ko nhan the xen lai dc How should a strong password be? gom chu, so, kt dac biet vao link ma ko biet ng gui Is it necessary for a company to utilize the services offered by a data centre? Why? can Giam bot chi phi neu minh xay dung trung tam 10 If not, how could a company safeguard its database and all confidential information? rieng Task Role play One student is a customer of an IT service and the other is an IT expert It is impossible to download some files on your laptop So the IT expert comes to sort out the problem Make use of the hints in the language box below and role-play the situation The conversation would last 2-3 minutes, including the Hello and Goodbye Student A - I just don’t know/ understand why … Student B + What’s wrong with your laptop? - I’d like it to be sorted out soon + Can I have a look at …? because … + I think the problem is… - Do we have to buy new ones? + Why don’t you replace this/these…? - How much does it cost? + It doesn’t cost much because we can - How long is the guarantee for the + Our guarantee is … months repair? + Should I add it up to the bill? - Can I pay by ? Further guidance Let’s imagine a real life situation An IT expert comes to your home/ office to help Either you, as the host, or he, will start first 11 In order to fix the problem, you both should ask and answer each other about the points suggested below: - the problem - how to fix it - the fee - how to pay Finally, when things have been done, don’t fail to say Thank you and Goodbye to each other F TRANSLATION Task Translate the following passage into Vietnamese Computer systems at energy firm RasGas have been taken offline by a computer virus only days after a similar attack on oil giant Aramco The attacks come as security experts warn of efforts by malicious hackers to target the oil and energy industry The attack forced the Qatar-based RasGas firm to shut down its website and email systems RasGas, one of the world's largest producers of liquid petroleum gas, said production was not hit by the attack The company said it spotted the "unknown virus" earlier this week and took desktop computers, email and web servers offline as it cleaned up The report comes only days after Saudi Arabia's Aramco revealed it had completed a clean-up operation after a virus knocked out 30,000 of its computers The cyber assault on Aramco also only hit desktop computers rather than operational plants and machinery ………………………………………………………………………………………………………… ………………………………………………………………………………………………………… ………………………………………………………………………………………………………… ………………………………………………………………………………………………………… ………………………………………………………………………………………………………… ………………………………………………………………………………………………………… ………………………………………………………………………………………………………… ………………………………………………………………………………………………………… ………………………………………………………………………………………………………… ………………………………………………………………………………………………………… ………………………………………………………………………………………………………… Task Translate the following passage into English Bước công tác bảo vệ liệu bí mật liệu riêng tư doanh nghiệp xác định loại thông tin cần bảo vệ ………………………………………………………………………………………………………… ………………………………………………………………………………………………………… Đồng thời cần xác định xem thơng tin phép tiết lộ nơi tổ chức doanh nghiệp ………………………………………………………………………………………………………… ………………………………………………………………………………………………………… 12 Hồn tất việc kiểm tốn cách xác định thông tin ưu tiên mức độ nguy liệu ………………………………………………………………………………………………………… Các bước bao gồm đánh giá ứng dụng điểm yếu ứng dụng mà bị cơng từ bên ngồi ………………………………………………………………………………………………………… ………………………………………………………………………………………………………… Mua quyền phần mềm diệt vi-rut Kapersky hay Bkav cách bảo vệ máy tính khỏi bị truy cập bất hợp pháp ………………………………………………………………………………………………………… ………………………………………………………………………………………………………… HOMEWORK Translate the following passage into English A data center (or datacenter) is a facility composed of networked computers and storage that businesses or other organizations use to organize, process, store and disseminate large amounts of data A business typically relies heavily upon the applications, services and data contained within a data center, making it a focal point and critical asset for everyday operations Data centers are not a single thing, but rather, a conglomeration of elements At a minimum, data centers serve as the principal repositories for all manners of IT equipment, including servers, storage subsystems, networking switches, routers and firewalls, as well as the cabling and physical racks used to organize and interconnect the IT equipment A data center must also contain an adequate IT infrastructure, such as power distribution and supplemental power subsystems, including electrical switching; uninterruptable power supplies; backup generators and so on; ventilation and data center cooling systems ………………………………………………………………………………………………………… ………………………………………………………………………………………………………… ………………………………………………………………………………………………………… ………………………………………………………………………………………………………… ………………………………………………………………………………………………………… ………………………………………………………………………………………………………… ………………………………………………………………………………………………………… ………………………………………………………………………………………………………… ………………………………………………………………………………………………………… ………………………………………………………………………………………………………… ………………………………………………………………………………………………………… Write definitions for the words in italic ………………………………………………………………………………………………………… ………………………………………………………………………………………………………… ………………………………………………………………………………………………………… ………………………………………………………………………………………………………… ………………………………………………………………………………………………………… ………………………………………………………………………………………………………… 13