bang so lieu pptx

RELIABILITY /VARIABLES=C01 C02 C03 C04 C05 C06 /SCALE('Thanh phan tin cay') ALL /MODEL=ALPHA /STATISTICS=DESCRIPTIVE SCALE /SUMMARY=TOTAL. Reliability Notes Output Created 04-Feb-2012 13:16:36 Comments Input Data C:\Documents and Settings\Admin\Desktop\NH3.sav Active Dataset DataSet1 Filter <none> Weight <none> Split File <none> N of Rows in Working Data File 180 Matrix Input Missing Value Handling Definition of Missing User-defined missing values are treated as missing. Cases Used Statistics are based on all cases with valid data for all variables in the procedure. Syntax RELIABILITY /VARIABLES=C01 C02 C03 C04 C05 C06 /SCALE('Thanh phan tin cay') ALL /MODEL=ALPHA /STATISTICS=DESCRIPTIVE SCALE /SUMMARY=TOTAL. Resources Processor Time 00:00:00.031 Elapsed Time 00:00:00.031 [DataSet1] C:\Documents and Settings\Admin\Desktop\NH3.sav Scale: Thanh phan tin cay Case Processing Summary N % Cases Valid 180 100.0 Excluded a 0 .0 Total 180 100.0 a. Listwise deletion based on all variables in the procedure. Reliability Statistics Cronbach's Alpha N of Items .756 6 Item Statistics Mean Std. Deviation N Ngan hang luon thuc hien dung cam ket 4.24 .893 180 Ngan hang rat nhiet tinh giup do 3.71 .674 180 Ngan hang dap ung dich vu TTQT dung vao thoi diem ho da hua 3.76 1.226 180 Khi ban thac mac hay khieu nai, ngan hang luon giai quyet on thoa 3.62 1.004 180 Thoi gian tham dinh ho so TTQT nhanh chong 4.14 1.099 180 Kha nang tham dinh ho so TTQT cua ngan hang rat tot 4.30 .968 180 Item-Total Statistics Scale Mean if Item Deleted Scale Variance if Item Deleted Corrected Item- Total Correlation Cronbach's Alpha if Item Deleted Ngan hang luon thuc hien dung cam ket 19.52 11.245 .658 .682 Ngan hang rat nhiet tinh giup do 20.06 12.377 .664 .699 Ngan hang dap ung dich vu TTQT dung vao thoi diem ho da hua 20.01 11.514 .356 .772 Khi ban thac mac hay khieu nai, ngan hang luon giai quyet on thoa 20.14 11.968 .432 .738 Thoi gian tham dinh ho so TTQT nhanh chong 19.62 11.165 .491 .724 Kha nang tham dinh ho so TTQT cua ngan hang rat tot 19.46 11.568 .528 .713 Scale Statistics Mean Variance Std. Deviation N of Items 23.76 15.982 3.998 6 RELIABILITY /VARIABLES=C07 C08 C09 C10 C11 /SCALE('Thanh phan dap ung') ALL /MODEL=ALPHA /STATISTICS=DESCRIPTIVE SCALE /SUMMARY=TOTAL. Reliability Notes Output Created 04-Feb-2012 13:17:37 Comments Input Data C:\Documents and Settings\Admin\Desktop\NH3.sav Active Dataset DataSet1 Filter <none> Weight <none> Split File <none> N of Rows in Working Data File 180 Matrix Input Missing Value Handling Definition of Missing User-defined missing values are treated as missing. Cases Used Statistics are based on all cases with valid data for all variables in the procedure. Syntax RELIABILITY /VARIABLES=C07 C08 C09 C10 C11 /SCALE('Thanh phan dap ung') ALL /MODEL=ALPHA /STATISTICS=DESCRIPTIVE SCALE /SUMMARY=TOTAL. Resources Processor Time 00:00:00.031 Elapsed Time 00:00:00.032 [DataSet1] C:\Documents and Settings\Admin\Desktop\NH3.sav Scale: Thanh phan dap ung Case Processing Summary N % Cases Valid 180 100.0 Excluded a 0 .0 Total 180 100.0 a. Listwise deletion based on all variables in the procedure. Reliability Statistics Cronbach's Alpha N of Items .893 5 Item Statistics Mean Std. Deviation N Nhan vien TTQT phuc vu ban nhanh chonh, dung han 4.26 .928 180 Nhan vien ngan hang luon nhiet tinh giup do 3.78 .630 180 Nhan vien ngan hang khong to ra ban ron khi ban yeu cau giup do 3.78 .630 180 Nhan vien ngan hang luon giai dap nhanh chong, thoa dang 3.78 .630 180 Nhan vien TTQT luon giup khach hang hoan thien ho so thu tuc vay von 4.41 .493 180 Item-Total Statistics Scale Mean if Item Deleted Scale Variance if Item Deleted Corrected Item- Total Correlation Cronbach's Alpha if Item Deleted Nhan vien TTQT phuc vu ban nhanh chonh, dung han 15.74 4.370 .725 .895 Nhan vien ngan hang luon nhiet tinh giup do 16.22 4.867 1.000 .813 Nhan vien ngan hang khong to ra ban ron khi ban yeu cau giup do 16.22 4.867 1.000 .813 Nhan vien ngan hang luon giai dap nhanh chong, thoa dang 16.22 4.867 1.000 .813 Nhan vien TTQT luon giup khach hang hoan thien ho so thu tuc vay von 15.59 7.461 .126 .966 Scale Statistics Mean Variance Std. Deviation N of Items 20.00 8.045 2.836 5 RELIABILITY /VARIABLES=C13 C14 C15 C16 C18 /SCALE('Thanh phan nang luc phuc vu') ALL /MODEL=ALPHA /STATISTICS=DESCRIPTIVE SCALE /SUMMARY=TOTAL. Reliability Notes Output Created 04-Feb-2012 13:19:24 Comments Input Data C:\Documents and Settings\Admin\Desktop\NH3.sav Active Dataset DataSet1 Filter <none> Weight <none> Split File <none> N of Rows in Working Data File 180 Matrix Input Missing Value Handling Definition of Missing User-defined missing values are treated as missing. Cases Used Statistics are based on all cases with valid data for all variables in the procedure. Syntax RELIABILITY /VARIABLES=C13 C14 C15 C16 C18 /SCALE('Thanh phan nang luc phuc vu') ALL /MODEL=ALPHA /STATISTICS=DESCRIPTIVE SCALE /SUMMARY=TOTAL. Resources Processor Time 00:00:00.047 Elapsed Time 00:00:00.048 [DataSet1] C:\Documents and Settings\Admin\Desktop\NH3.sav Scale: Thanh phan nang luc phuc vu Case Processing Summary N % Cases Valid 180 100.0 Excluded a 0 .0 Total 180 100.0 a. Listwise deletion based on all variables in the procedure. Reliability Statistics Cronbach's Alpha N of Items .858 5 Item Statistics Mean Std. Deviation N Phong cach cua nhan vien TTQT tao su tin tuong voi ban 4.09 .735 180 Nhan vien TTQT bao gio cung lich su, nha nhan 4.07 .781 180 Nhan vien TTQT to ra chinh xac trong nghiep vu 4.19 .725 180 Nhan vien TTQT co tinh chuyen nghiep cao 4.51 .621 180 Nhan vien TTQT co tinh than trach nhiem cao trong cong viec 4.55 .601 180 Item-Total Statistics Scale Mean if Item Deleted Scale Variance if Item Deleted Corrected Item- Total Correlation Cronbach's Alpha if Item Deleted Phong cach cua nhan vien TTQT tao su tin tuong voi ban 17.32 5.067 .642 .838 Nhan vien TTQT bao gio cung lich su, nha nhan 17.34 4.695 .716 .819 Nhan vien TTQT to ra chinh xac trong nghiep vu 17.21 4.916 .711 .819 Nhan vien TTQT co tinh chuyen nghiep cao 16.90 5.353 .693 .826 Nhan vien TTQT co tinh than trach nhiem cao trong cong viec 16.86 5.577 .631 .841 Scale Statistics Mean Variance Std. Deviation N of Items 21.41 7.728 2.780 5 RELIABILITY /VARIABLES=C19 C20 C21 C22 C23 C24 /SCALE('Thanh phan dong cam') ALL /MODEL=ALPHA /STATISTICS=DESCRIPTIVE SCALE /SUMMARY=TOTAL. Reliability Notes Output Created 04-Feb-2012 13:20:12 Comments Input Data C:\Documents and Settings\Admin\Desktop\NH3.sav Active Dataset DataSet1 Filter <none> Weight <none> Split File <none> N of Rows in Working Data File 180 Matrix Input Missing Value Handling Definition of Missing User-defined missing values are treated as missing. Cases Used Statistics are based on all cases with valid data for all variables in the procedure. Syntax RELIABILITY /VARIABLES=C19 C20 C21 C22 C23 C24 /SCALE('Thanh phan dong cam') ALL /MODEL=ALPHA /STATISTICS=DESCRIPTIVE SCALE /SUMMARY=TOTAL. Resources Processor Time 00:00:00.125 Elapsed Time 00:00:00.125 [DataSet1] C:\Documents and Settings\Admin\Desktop\NH3.sav Scale: Thanh phan dong cam Case Processing Summary N % Cases Valid 180 100.0 Excluded a 0 .0 Total 180 100.0 a. Listwise deletion based on all variables in the procedure. Reliability Statistics Cronbach's Alpha N of Items .756 6 Item Statistics Mean Std. Deviation N Ngan hang luon the hien su quan tam den ca nhan ban 4.24 .893 180 Ngan hang chu y den nhung dieu ban quan tam nhat 3.71 .674 180 Ngan hang co chinh sach uu dai hon voi khach hang truyen thong 3.76 1.226 180 Ngan hang luon the hien la ban dong hanh cua ban 3.62 1.004 180 Ngan hang hieu duoc nhung nhu cau dac biet cua ban 4.14 1.099 180 Khi ban gap kho khan, ngan hang san sang ho tro ban 4.30 .968 180 Item-Total Statistics Scale Mean if Item Deleted Scale Variance if Item Deleted Corrected Item- Total Correlation Cronbach's Alpha if Item Deleted Ngan hang luon the hien su quan tam den ca nhan ban 19.52 11.245 .658 .682 Ngan hang chu y den nhung dieu ban quan tam nhat 20.06 12.377 .664 .699 Ngan hang co chinh sach uu dai hon voi khach hang truyen thong 20.01 11.514 .356 .772 Ngan hang luon the hien la ban dong hanh cua ban 20.14 11.968 .432 .738 Ngan hang hieu duoc nhung nhu cau dac biet cua ban 19.62 11.165 .491 .724 Khi ban gap kho khan, ngan hang san sang ho tro ban 19.46 11.568 .528 .713 Scale Statistics Mean Variance Std. Deviation N of Items 23.76 15.982 3.998 6 RELIABILITY /VARIABLES=C25 C26 C27 C29 C30 C31 C32 C33 /SCALE('Thanh phan phuong tien huu hinh') ALL /MODEL=ALPHA /STATISTICS=DESCRIPTIVE SCALE /SUMMARY=TOTAL. Reliability Notes Output Created 04-Feb-2012 13:21:40 Comments Input Data C:\Documents and Settings\Admin\Desktop\NH3.sav Active Dataset DataSet1 Filter <none> Weight <none> Split File <none> N of Rows in Working Data File 180 Matrix Input Missing Value Handling Definition of Missing User-defined missing values are treated as missing. Cases Used Statistics are based on all cases with valid data for all variables in the procedure. Syntax RELIABILITY /VARIABLES=C25 C26 C27 C29 C30 C31 C32 C33 /SCALE('Thanh phan phuong tien huu hinh') ALL /MODEL=ALPHA /STATISTICS=DESCRIPTIVE SCALE /SUMMARY=TOTAL. Resources Processor Time 00:00:00.000 Elapsed Time 00:00:00.000 [DataSet1] C:\Documents and Settings\Admin\Desktop\NH3.sav Scale: Thanh phan phuong tien huu hinh Case Processing Summary N % Cases Valid 180 100.0 Excluded a 0 .0 Total 180 100.0 a. Listwise deletion based on all variables in the procedure. Reliability Statistics Cronbach's Alpha N of Items .886 8 [...]...Item Statistics Mean Co so vat chat cua ngan hang rat hien dai Dia diem giao dich cua ngan hang rat thuan loi Std Deviation N 4.26 694 180 3.82 751 180 4.20 688 180 4.11 673 180 3.92 659 180 4.09 735 180 4.07 781 180 4.19 725 180 Ngan hang co nhung san pham TTQT dap ung duoc nhu cau khach hang Ho so thu tuc TTQT cua ngan hang rat hop ly, de dap ung Ho so thu tuc TTQT cua ngan hang don gian,... 15.160 507 886 28.56 14.114 642 874 Ngan hang co nhung san pham TTQT dap ung duoc nhu cau khach hang Ho so thu tuc TTQT cua ngan hang rat hop ly, de dap ung Ho so thu tuc TTQT cua ngan hang don gian, de hieu Lai suat, phi TTQT cua ngan hang la hop ly va chap nhan duoc Thoi gian cho doi xu ly thu tuc, ho so xin chuyen tien cua ngan 28.58 13.363 740 864 28.45 13.925 692 869 hang rat nhanh Cac quy dinh, quy... gian, de hieu Lai suat, phi TTQT cua ngan hang la hop ly va chap nhan duoc Thoi gian cho doi xu ly thu tuc, ho so xin chuyen tien cua ngan hang rat nhanh Cac quy dinh, quy trinh lam viec cua bo phan tin dung duoc cong khai Item-Total Statistics Scale Mean if Item Scale Variance if Deleted Co so vat chat cua ngan hang rat hien dai Dia diem giao dich cua ngan hang rat thuan loi Item Deleted Corrected Item- . phan tin cay') ALL /MODEL=ALPHA /STATISTICS=DESCRIPTIVE SCALE /SUMMARY=TOTAL. Resources Processor Time 00:00:00.031 Elapsed Time 00:00:00.031 [DataSet1] C:Documents and SettingsAdminDesktopNH3.sav Scale:. hang luon giai quyet on thoa 3.62 1.004 180 Thoi gian tham dinh ho so TTQT nhanh chong 4.14 1.099 180 Kha nang tham dinh ho so TTQT cua ngan hang rat tot 4.30 .968 180 Item-Total Statistics Scale. giai quyet on thoa 20.14 11.968 .432 .738 Thoi gian tham dinh ho so TTQT nhanh chong 19.62 11.165 .491 .724 Kha nang tham dinh ho so TTQT cua ngan hang rat tot 19.46 11.568 .528 .713 Scale Statistics Mean