(Luận văn) job satisfaction in rsm vietnam

Problem background

RSM Vietnam, a prominent mid-tier accounting and advisory firm with over 140 employees, is dedicated to serving growing businesses with high-quality, personalized services Committed to being the firm of choice, RSM Vietnam helps clients achieve their goals through a comprehensive range of services, including audit, tax, advisory, and outsourcing solutions.

RSM Vietnam is a prominent independent member of the RSM network, which ranks among the top seven global accounting networks With a workforce of over 35,000 professionals and 718 offices across more than 110 countries, RSM Vietnam delivers exceptional services to clients worldwide.

RSM Vietnam leverages extensive experience and expertise gained from collaborating with leading international and local accounting firms to deliver high-quality services at competitive professional fees.

Although RSM Vietnam does not belong to top four biggest companies over the world, becoming one of the giant companies in Vietnam after Big 4 (i.e KPMG, EY, PWC,

Deloite) is the leading mission of the Company all the time Each year, the senior management board has a meeting with all the management team to review, assess what the

Company has done in recent years and define the development plan for the next stage

During this year's meeting, all members acknowledged that while the Company has achieved significant milestones and established a strong market presence, it now faces unprecedented challenges.

The industry boasts over 200 companies competing to offer low-cost services aimed at capturing market share.

Job satisfaction in RSM Vietnam is a critical factor influencing employee performance and retention Understanding the elements that contribute to job satisfaction can help organizations enhance their work environment Factors such as recognition, career development opportunities, and a supportive workplace culture play significant roles in determining how satisfied employees feel in their roles By addressing these aspects, RSM Vietnam can improve overall employee morale and productivity, leading to better organizational outcomes.

Job satisfaction in RSM Vietnam is a critical aspect that influences employee performance and retention Understanding the factors contributing to job satisfaction can help improve workplace morale and productivity Employees who feel valued and engaged are more likely to exhibit higher levels of commitment to their roles By fostering a positive work environment and addressing employee needs, RSM Vietnam can enhance overall job satisfaction, leading to better organizational outcomes Prioritizing employee feedback and implementing effective management practices will further strengthen job satisfaction within the company.

JOB SATISFACTION IN RSM VIETNAM

Retaining existing clients is challenging, and acquiring new ones is even more difficult, particularly for outsourcing companies like ours, where our success is closely tied to our clients' business health As clients profit, so do we, and vice versa With the global economy still recovering from the crisis, companies are increasingly focused on cost-saving measures and optimizing internal resources to achieve competitive advantages and differentiation To accomplish this, having high-quality human resources is essential.

Currently, the demand for high-quality Vietnamese employees exceeds supply, leading to intensified competition for talent As a result, employee retention has become a critical priority for organizations According to a recent human resource report, there has been a significant increase in turnover rates, which correlates with a decline in revenue per employee, dropping from approximately 300 million VND per staff member.

Between October 2014 and June 2015, the company experienced a rising turnover rate, reaching 20%, significantly higher than the industry average of 12% to 15% Notably, many departing employees had three to eight years of experience, highlighting the challenge of retaining skilled staff Additionally, fierce competition in the job market was a major factor, with half of the employees leaving due to receiving better offers in both 2014 and 2015.

Turnover rate of experienced employees (%) Other offer (%)

2014 28.3 12.5 49.4 tot nghiep do wn load thyj uyi pl aluan van full moi nhat z z vbhtj mk gmail.com Luan van retey thac si cdeg jg hg

Job satisfaction in RSM Vietnam is a critical factor influencing employee performance and retention Understanding the drivers of job satisfaction can help organizations create a more engaging work environment Factors such as recognition, career development opportunities, and work-life balance significantly impact how employees perceive their jobs By prioritizing these elements, RSM Vietnam can enhance overall job satisfaction, leading to improved productivity and employee loyalty Regular assessments and feedback mechanisms can further support this goal, ensuring that employees feel valued and motivated in their roles.

Source: RSM Vietnam Human resource Report There are many reasons for this problem As the interview with Partner of the

Company, Mr Le Khanh Lam, who is responsible for the quality of delivering perfect service to clients, there are some items as below

Figure 1.1: The initial Cause and effect map

In mid-2014, RSM Vietnam faced challenges due to ineffective business operations, prompting major clients to implement cost reduction plans As a result, the firm's corporate scope diminished significantly, leading to the layoff of one-third of its employees.

In response to declining revenue, senior management has decided to implement measures to sustain business operations, including freezing certain benefits such as quarterly and year-end bonuses, in order to optimize operational expenses.

Big client has ineffectively operated business, so they decided to narrow corporate scope

Employees feel that it is hard to be promoted and recognized (performance appraisal)

Cannot attract high quality candidates

So many companies are willing to directly compete by reducing service fees

Less competitive compare with rival companies

Low level of job satisfaction

Brain drain to rival companies

Employees do not put many efforts in daily work and project (achievement)

Employees do not agree with company policies (salary, benefits, …)

Employees are often targeted by competing companies, which can lead to challenges in maintaining brand identity It is crucial for organizations to develop strong internal cultures and employee engagement strategies to retain talent and mitigate the risk of poaching by rivals.

Job satisfaction in RSM Vietnam is a critical factor influencing employee performance and retention It encompasses various elements, including work environment, compensation, and opportunities for professional growth Understanding the drivers of job satisfaction can help organizations enhance employee engagement and productivity By prioritizing employee well-being and fostering a positive workplace culture, RSM Vietnam can attract and retain top talent, ultimately contributing to its overall success.

Justify the existence of the problem

To justifying the existence of the job satisfaction, must understand sufficiently the meaning of “job satisfaction” and what are the scale items to measure its

Job satisfaction, as defined by Hoppock (1935), encompasses the psychological, physiological, and environmental factors that lead an individual to genuinely express satisfaction with their job While influenced by various external elements, job satisfaction is fundamentally an internal experience tied to the employee's feelings It involves a combination of factors that contribute to an overall sense of fulfillment in the workplace.

To assess job satisfaction within the Company, a survey was conducted with a group of 10 experienced employees being groomed for senior positions These employees were asked to respond to a series of statements reflecting their feelings about their work environment.

The interview questions are partly based on the previous research named Vocational Psychology Research, Manual for the Minnesota satisfaction questionnaire by (Weiss,

In 1967, researchers posed open-ended questions to gather essential information regarding job dissatisfaction These questions addressed various job aspects, such as opportunities for diverse tasks, job security, and individual workload All participants were assured that their identities would remain confidential, emphasizing the importance of privacy in the study.

Job satisfaction in RSM Vietnam plays a crucial role in employee engagement and productivity Understanding the factors that influence job satisfaction can help organizations create a positive work environment Key elements such as career development opportunities, work-life balance, and recognition significantly impact employees' overall job satisfaction By prioritizing these aspects, RSM Vietnam can enhance employee morale and retention, ultimately contributing to the company's success.

Job satisfaction in RSM Vietnam is a critical factor influencing employee performance and retention Understanding the elements that contribute to job satisfaction can help organizations create a positive work environment Factors such as recognition, career development opportunities, and work-life balance play significant roles in enhancing employee morale By prioritizing these aspects, RSM Vietnam can foster a motivated workforce, ultimately leading to improved productivity and organizational success.

6 confidential, and there is not any judgment for their answers Therefore, the interview result is objective and not bias

Many interviewees reported frequently missing deadlines and feeling constantly busy in their jobs They struggle to find time for relaxation, socializing, or exercising, often working over 10 hours each day to complete their tasks without receiving any overtime compensation.

The article highlights that while some partners view lunchtime napping as unnecessary, they encourage employees to utilize this time for professional development through reading or research Conversely, nearly half of the interviewees express a preference for short breaks of 10 to 15 minutes to combat afternoon fatigue and maintain alertness.

Employees feel undervalued by the company, as they seldom receive recognition for their contributions and are quick to be blamed for mistakes This lack of appreciation leads to dissatisfaction with their intrinsic motivation and relationships with supervisors.

Many professionals in tax and consulting consider their jobs to be among the most challenging due to high stress levels This is largely attributed to the constantly changing rules and regulations, which require staff to proactively enhance their knowledge through continuous learning and by reviewing client documents to gain real-world experience Despite the demands of the job, some interviewees admit they prefer engaging with news or chatting on Skype as a way to relieve stress and improve their well-being.

Job satisfaction in RSM Vietnam is a critical factor influencing employee performance and retention Understanding the elements that contribute to job satisfaction can help organizations foster a positive work environment Factors such as career development opportunities, work-life balance, and recognition play a significant role in enhancing employee morale By prioritizing these aspects, RSM Vietnam can improve overall job satisfaction, leading to increased productivity and lower turnover rates It is essential for businesses to regularly assess employee satisfaction to adapt and implement effective strategies for a motivated workforce.

Many employees feel that their salaries do not reflect their workload or align with what peers in similar positions earn, particularly when working over 10 hours a day This dissatisfaction is compounded by a lack of recognition or promotion from their direct managers, despite their efforts to deliver quality results Consequently, these factors contribute to their desire to seek better opportunities elsewhere.

Based on the above, there are some initial evidences to prove that RSM Vietnam has a problem with employee’s satisfaction in their work (job satisfaction)

Research indicates that low job satisfaction is linked to decreased employee loyalty, resulting in higher turnover intentions and absenteeism In the specific case of RSM Vietnam, the turnover rate in 2015 exemplifies this trend.

In 2015, the turnover rate for senior staff surged to 27.8%, a significant increase from just 4% in 2014, reflecting a rise of 16.3% compared to the previous year This spike in employee departures is primarily attributed to attractive offers from competing firms, particularly the Big Four companies such as PwC, EY, and KPMG.

Deloitte Touch has experienced significant employee turnover, losing many key staff members to competitors, which highlights the challenge of sourcing qualified candidates externally This turnover is costly for organizations across all sectors, as it involves expenses related to the selection, training, and development of new personnel (Meyer, Becker, & Vandenberghe, 2004).

Justify the importance of the problem

Job satisfaction significantly impacts individuals' attitudes toward their work and different job-related factors It reflects the degree to which employees enjoy or dislike their roles, serving as a measure of their sense of achievement and success in the workplace.

Productivity is often closely associated with personal well-being, highlighting the importance of maintaining a balance between work and mental health Prioritizing self-care and effective time management can lead to enhanced performance and overall satisfaction in both professional and personal life.

Job satisfaction in RSM Vietnam is a critical factor influencing employee performance and retention It encompasses various elements, including work environment, management support, and career development opportunities Understanding the factors that contribute to job satisfaction can help organizations improve employee morale and productivity In RSM Vietnam, fostering a positive workplace culture is essential for enhancing job satisfaction and achieving organizational success.

Job satisfaction in RSM Vietnam is a critical factor influencing employee performance and retention Understanding the elements that contribute to job satisfaction can help organizations improve workplace culture Factors such as management support, career development opportunities, and work-life balance play significant roles in enhancing employee morale By prioritizing these aspects, RSM Vietnam can foster a more engaged and productive workforce, ultimately leading to better organizational outcomes.

8 being Job satisfaction implies doing a job one enjoys, doing it well and being rewarded for one’s efforts Job satisfaction further implies enthusiasm and happiness with one’s work

Spector (1997) listed three important features of job satisfaction:

Organizations should prioritize human values to ensure fair and respectful treatment of employees By focusing on these principles, job satisfaction can be effectively assessed as a key indicator of employee performance High job satisfaction often reflects a positive emotional and mental state among workers.

Employee behavior is significantly influenced by their level of job satisfaction, directly impacting the overall functioning and activities of the organization High job satisfaction leads to positive employee behavior, while dissatisfaction can result in negative actions among workers.

Job satisfaction is a key indicator of organizational performance, allowing for the assessment of satisfaction levels across various units By evaluating job satisfaction, organizations can identify areas that require changes to enhance overall performance.

Job satisfaction significantly impacts various facets of organizational life, influencing employee productivity, loyalty, commitment, and absenteeism.

The consequences of job satisfaction include better productivity/performance and a reduction in withdrawal and counter-productive behaviors and vice versa (Morrison, 2008)

Rewards play a crucial role as a moderating variable in influencing performance When individuals perceive rewards as fair and equitable, it leads to increased satisfaction, which in turn enhances their performance effort.

Job satisfaction in RSM Vietnam is a crucial aspect of employee engagement and productivity Understanding the factors that contribute to job satisfaction can help improve workplace morale and retention rates Employees who feel valued and supported are more likely to perform at their best By fostering a positive work environment, RSM Vietnam can enhance overall job satisfaction, leading to greater organizational success Regular assessments and feedback mechanisms can ensure that employee needs are met, promoting a culture of continuous improvement.

Employee loyalty is one of the most significant factors that human resource managers in particular must have in mind Employee loyalty is usually measured with the

Loyalty Questionnaire and can cause serious negative consequences when not in a high level

Employee loyalty can be categorized into three main types: affective loyalty, normative loyalty, and continuity loyalty Affective loyalty refers to the emotional connection an employee has with the company, while normative loyalty arises when an employee feels a sense of obligation or indebtedness to the organization Lastly, continuity loyalty is driven by the lack of alternative job opportunities, leading employees to remain with their current employer.

Research conducted by (Vandenberg & Lance, 1992) during which they surveyed

A study involving 100 professionals in the information services sector over five months revealed a significant correlation between job satisfaction and employee loyalty The findings indicate that increased job satisfaction directly correlates with higher levels of employee loyalty.

Research indicates a strong positive relationship between job satisfaction and organizational commitment, particularly in terms of affective commitment (Mathieu & Zajac, 1990) Employees who experience job satisfaction are likely to form emotional bonds with their organizations, leading to increased affective commitment (Ketchand & Strawser, 2001).

Job satisfaction in RSM Vietnam is a critical aspect of employee engagement and productivity Understanding the factors that contribute to job satisfaction can help organizations enhance their work environment Research indicates that elements such as recognition, career development opportunities, and work-life balance significantly impact employee morale By prioritizing these factors, RSM Vietnam can foster a more motivated and committed workforce Ultimately, improving job satisfaction not only benefits employees but also drives organizational success and growth.

Job satisfaction in RSM Vietnam is a crucial aspect of employee well-being and organizational performance It encompasses various factors, including work environment, management support, and opportunities for professional growth High levels of job satisfaction can lead to increased productivity, lower turnover rates, and a more positive workplace culture Understanding the drivers of job satisfaction in RSM Vietnam can help organizations implement effective strategies to enhance employee engagement and retention Ultimately, fostering job satisfaction is essential for the success and sustainability of businesses in the region.

Employee absenteeism causes serious additional costs for companies, therefore managers are in permanent peruse of ways how to decrease and reduce it to its minimum

List the potential causes of the problem

Job satisfaction is the key ingredient that leads to recognition, income, promotion, and the achievement of other goals that lead to a feeling of fulfillment (Kaliski &

Job satisfaction is a crucial factor influencing the efficiency and effectiveness of business organizations The modern managerial approach emphasizes treating employees as individuals with their own wants and needs, highlighting the significance of job satisfaction in today's companies This perspective supports the idea that a satisfied employee is not only happier but also more successful, reinforcing the importance of fostering a positive work environment.

(Swathi, 2014) suggested that there is a positive relation between organizational culture and employee satisfaction, and using a survey of 100 employees to study the relationship between organization culture and employee satisfaction

According to Williams (1995), employee benefits play a significant role in influencing job satisfaction It is important to note that job satisfaction is primarily viewed from the employee's perspective, while employee satisfaction is considered from the organization's standpoint.

Research has shown that various factors influence job satisfaction, including workplace environment, employee recognition, and opportunities for advancement Understanding these elements is crucial for enhancing employee morale and productivity.

Job satisfaction in RSM Vietnam is a critical factor influencing employee performance and retention Understanding the key drivers of job satisfaction can help organizations create a more engaging work environment Factors such as career development opportunities, work-life balance, and recognition play a significant role in enhancing employee morale By prioritizing these elements, RSM Vietnam can improve overall job satisfaction, leading to increased productivity and a positive workplace culture.

Job satisfaction in RSM Vietnam is a critical aspect that influences employee performance and retention Understanding the factors that contribute to job satisfaction can help organizations create a more positive work environment Key elements such as effective communication, recognition, career development opportunities, and work-life balance play significant roles in enhancing employee satisfaction By prioritizing these factors, RSM Vietnam can foster a motivated and engaged workforce, ultimately leading to improved organizational success.

Table 3.1: The description of nine facets of job satisfaction

Pay Satisfaction with pay and pay raises

Promotion Satisfaction with promotion opportunities

Supervision Satisfaction with person’s immediate supervision

Fringe benefits Satisfaction with monetary and non-monetary fringe benefits

Satisfaction with appreciation, recognition and rewards for good work

Satisfaction with operating policies and procedures Co-workers Satisfaction with co-workers

Nature of work Satisfaction with type of work done

Communication Satisfaction with communication within the organization

(Spector, 1997) tot nghiep do wn load thyj uyi pl aluan van full moi nhat z z vbhtj mk gmail.com Luan van retey thac si cdeg jg hg

Job satisfaction in RSM Vietnam is a critical factor influencing employee performance and retention Understanding the key drivers of job satisfaction can help organizations enhance workplace morale and productivity Factors such as management support, work-life balance, and opportunities for professional development significantly impact employees' overall job satisfaction By fostering a positive work environment, RSM Vietnam can improve employee engagement and reduce turnover rates, ultimately leading to a more successful organization.

Table 3.2: The potential causes of Low level of Organizational Commitment

No Attendances Definition Relationship Scale Item Example Question

Recognition within an organization is essential as it serves as a significant reward for employees This acknowledgment not only addresses individual identity but also highlights personal talents, roles, and accomplishments Furthermore, it emphasizes how each employee contributes to the overall goals and success of the organization.

+ - Influence (recognition of the employee’s judgment and role within the organization through giving employees opportunities to influence the organization)

- Skill-utilization (recognition of the individual’s skills and abilities through utilization of skills)

- Approval (recognition of employees’ accomplishments through approval of these)

- Does your company currently offer an employee recognition program?

- How valuable is peer-to- peer recognition at your company?

- When you do a good job, do you receive the recognition for it that you should receive?

Is your company implementing effective recognition strategies? Consider whether you offer coworker recognition for outstanding performance, a points collection system for redeeming gifts, monetary compensation, paid time off, certificates of achievement, and public recognition at all-company events These forms of acknowledgment can significantly enhance employee motivation and satisfaction.

2 Income/ pay “satisfaction depends on income relative to a comparison or reference level”

+ - Income level and satisfaction with compensation

Fair compensation for your work is essential for job satisfaction and motivation, ensuring that employees feel valued and recognized for their contributions Adequate pay reflects the skills and effort put into tasks, fostering a positive work environment and promoting loyalty Ultimately, being paid fairly not only benefits individuals but also enhances overall productivity and success within the organization.

Job satisfaction in RSM Vietnam is a critical factor influencing employee performance and retention Understanding the drivers of job satisfaction can help organizations create a more positive work environment Factors such as recognition, work-life balance, and opportunities for growth significantly contribute to overall employee happiness By prioritizing these elements, RSM Vietnam can enhance employee engagement and productivity, ultimately leading to better organizational outcomes.

Job satisfaction in RSM Vietnam is a critical factor influencing employee performance and retention Understanding the determinants of job satisfaction can help organizations create a more engaging work environment Factors such as workplace culture, management support, and opportunities for professional development play significant roles in enhancing employee satisfaction By prioritizing these elements, RSM Vietnam can improve overall employee morale and productivity, leading to better organizational outcomes.

“Satisfaction with pay is the most obvious component of job satisfaction through which workers would express dissatisfaction with rising income inequality”

Job satisfaction is significantly influenced by salary, with employees earning lower wages reporting decreased satisfaction levels In contrast, those who receive higher pay tend to experience greater job satisfaction Therefore, compensation plays a crucial role in determining overall job satisfaction among employees.

- Income Level and Satisfaction with Work (Itself)

- Income Level and Satisfaction with Promotion

- Income Level and Satisfaction with Supervisor satisfaction on the job, isn’t it?

“Promotion is a shifting of employee for a job of higher significance and higher compensation”

“The movement of an employee upward in the hierarchy of the organization, typically that leads to enhancement of responsibility and rank and an improved compensation package is a promotion”

“The reassignment of an employee to a higher-rank of job”

“Promotion is said to be happened when an employee makes a shift in the upward direction in organizational

+ - Promoting to a place of greater authority and control

- Significant change in the wage package of an employee

- Productive employees and effective distributor in the organization (Naveed et al., 2011)

- Does your Company have reward/promotion policy?

- Is it easy to get a higher position in your Company?

- Which are requirement to get that?

The reward amount is substantial, and it is essential to download the latest full version of the thesis For further inquiries, please contact via the provided Gmail address.

Job satisfaction in RSM Vietnam is a critical factor influencing employee performance and retention Understanding the drivers of job satisfaction can help organizations create a more engaged workforce Factors such as work environment, management support, and opportunities for professional development play significant roles in enhancing job satisfaction By prioritizing these elements, RSM Vietnam can improve employee morale and productivity, ultimately contributing to the company's success Regular assessments of employee satisfaction are essential to identify areas for improvement and foster a positive workplace culture.

15 hierarchy and moves to a place of greater responsibility”

Achievement goals refer to the objectives individuals set when engaging in tasks, shaping their interpretation and experiences during their pursuit of success These goals create a framework that influences how people act and respond in their endeavors.

(developing their competence and acquiring new skills)

- Mastery-Approach (Mastery-orientated individuals are assumed to be motivated to either focus on the development of competence through task mastery)

- Mastery-Avoidance (Mastery-orientated individuals are assumed to be motivated to strive to avoid deterioration/leaving the task incomplete)

- Performance- orientation (demonstration and verification of their ability)

- Performance- Approach (Performance- orientated individuals

- It is important for me to understand things as thoroughly as possible (Mastery-Approach)

- I worry that I may not learn all that I possibly could (Mastery-Avoidance)

- It is important for me to do better than others (Performance-Approach)

- My fear of performing poorly is often what motivates me (Performance-Avoidance)

- I am satisfied with my overall job performance at present

- I often set goals that are difficult to reach

- I try to avoid failure at all costs

(Elliot & Church, 1997) tot nghiep do wn load thyj uyi pl aluan van full moi nhat z z vbhtj mk gmail.com Luan van retey thac si cdeg jg hg

Cause justification

This research involved a mini focus group of five employees at RSM Vietnam to assess key factors influencing job satisfaction Data was collected through a questionnaire featuring eight questions related to six potential causes, including Recognition, Income/Pay, Promotion, Achievement, Organizational Culture, and Employee Benefits The study aimed to explore various sub-aspects affecting these causes and included participants from different employee levels, such as new hires, assistants, seniors, and managers To facilitate understanding and open discussion, the survey incorporated main and sub-questions, enabling a comprehensive examination of the root causes impacting job satisfaction at RSM Vietnam.

Section 5.4 – Supporting Information presents a detailed description table of interview results, featuring insights from five interviewees regarding the factors influencing job satisfaction at RSM Vietnam The focus group identified four primary causes of job satisfaction, ranked in order of importance: Income/Pay, Promotion/Reward, Achievement, and Recognition.

Income plays a crucial role in enhancing employees' job satisfaction, as higher earnings often motivate them to perform better Many individuals are drawn to their jobs primarily due to the promise of a decent income, underscoring the belief that everyone deserves a fair wage and a reasonable standard of living.

Job satisfaction in RSM Vietnam is a crucial aspect that influences employee performance and retention It encompasses various factors such as work environment, management support, and opportunities for professional growth Understanding the levels of job satisfaction among employees can help organizations implement effective strategies to enhance morale and productivity By prioritizing employee satisfaction, RSM Vietnam can foster a positive workplace culture that ultimately leads to better business outcomes.

Most correspondents agree that when employees apply for a job, their primary consideration is the monthly salary and whether it meets their basic living expenses.

Income is often viewed as a recognition of an employee's contributions within an organization When employees work diligently and invest significant effort, it's disheartening if their compensation does not reflect their contributions For example, one individual took on a major project that outperformed competitors, but despite the time and energy invested, he did not receive a salary increase the following year.

Higher income is directly linked to increased productivity at work When employees are satisfied with their earnings, they are more focused and engaged in their jobs However, if their income does not meet their needs, they are likely to seek employment elsewhere for better benefits Currently, many workers are also pursuing additional income through side jobs like online trading or driving for ride-sharing services.

The promotion and reward system within an organization is a significant factor influencing employee satisfaction While every company has its own policies regarding promotions and rewards, it is essential to evaluate their effectiveness and impact on employee morale.

The Company's policy stipulates that only exceptional employees who have significantly outperformed in the previous year can be promoted to higher positions with increased responsibilities However, the number of promotions is limited, making it a challenging achievement Additionally, the performance appraisal process lacks clarity and objectivity, which can discourage employees from striving for advancement.

Job satisfaction in RSM Vietnam is a crucial aspect that influences employee performance and retention Understanding the factors that contribute to job satisfaction can help improve workplace morale and productivity Employees in RSM Vietnam often cite recognition, career development opportunities, and work-life balance as key elements affecting their overall job satisfaction By addressing these factors, RSM Vietnam can foster a more engaged and motivated workforce, ultimately leading to better organizational outcomes.

Job satisfaction in RSM Vietnam is a critical aspect that influences employee performance and retention Understanding the factors that contribute to job satisfaction can help organizations create a more positive work environment Key elements include effective communication, opportunities for professional growth, and a supportive workplace culture By prioritizing these factors, RSM Vietnam can enhance employee engagement and overall productivity, leading to a more successful organization.

22 employees from working hard to create more values for the Company as they do not feel motivated

A key concern regarding the monetary reward policy is that employees receive bonuses quarterly and yearly; however, if these bonuses are minimal, it can result in decreased happiness and satisfaction among staff Additionally, the uniform distribution of bonuses, regardless of an employee's position, further contributes to feelings of inequity within the workplace.

To enhance employee engagement and loyalty, it is crucial to create a culture of recognition and reward that motivates individuals to excel in their roles When employees perceive their contributions as valuable and receive promotions or rewards, they experience increased job satisfaction and a sense of effectiveness Therefore, fostering an environment that encourages commitment and focus is essential for retaining top talent within the organization.

This empirical interview reveals a clear connection between employee recognition and job satisfaction, highlighting that recognition significantly contributes to workplace happiness and motivation All interviewees acknowledge the company's recognition policy, which is implemented at the end of the fiscal year Employees who demonstrate outstanding performance receive a "Certificate of Excellent Performance" along with a monetary reward However, there is confusion regarding the evaluation process and criteria used to select deserving candidates.

Most interviewees believe that a simple "thank you" or asking how things are going is more impactful than monetary bonuses Employees desire recognition of their contributions and want to feel that their work is advancing their career progression.

Potential solutions development

When promoting job satisfaction amongst social workers, a question of which key elements is important in helping to create and maintain job satisfaction

The author investigates strategies to enhance job satisfaction in RSM Vietnam, drawing insights from prior research and focus group interviews.

To enhance its employee income policy, RSM Vietnam should conduct market research to determine the average salary within the industry Currently, the company's fixed monthly salary and annual pay raises are lower than those of its competitors Therefore, it is crucial for RSM Vietnam to consider these findings and implement timely adjustments to remain competitive in attracting and retaining talent.

To enhance employee retention and prevent turnover to competitive companies, the organization should consider brainstorming improvements to its income and pay policies Increasing compensation can be a cost-effective strategy, as it often incurs lower expenses than the recruitment and training of new employees.

Based on empirical interviews, nearly all employees at the company receive annual pay raises linked to their performance appraisals; however, some do not The primary issue is the lack of a transparent policy regarding these raises, leading to dissatisfaction among employees and fostering an environment of uncertainty.

Job satisfaction in RSM Vietnam is a critical factor influencing employee performance and retention It encompasses various elements such as work environment, management support, and career development opportunities Understanding the drivers of job satisfaction can help organizations enhance employee engagement and productivity By prioritizing employee well-being and fostering a positive workplace culture, RSM Vietnam can improve overall job satisfaction, leading to better organizational outcomes.

JOB SATISFACTION IN RSM VIETNAM jealousy, and of course they totally on work Thus, the clear and transparent policy of performance appraisal MUST be provided

Implementing non-monetary incentives is essential for enhancing employee satisfaction These incentives can include benefits such as meal allowances, cell phone allowances, company-sponsored travel, team-building activities, and comprehensive health insurance for employees and their families.

The limited value of promotions and rewards currently offered to employees fails to enhance their commitment to the company Increasing the monetary rewards and introducing additional incentives, such as trips or extended annual leave, could significantly motivate employees to increase their contributions and dedication to the organization.

Company’s success, and more importantly, to retain them from resigning

In addition to physical rewards, companies should consider recognizing employees through timely acknowledgments, such as expressing gratitude in team meetings, sending thank-you emails for achievements, or sharing success stories on bulletin boards Timely recognition of employees' contributions is crucial, as it motivates them to strive for greater value creation within the company.

Employee appraisal processes often face challenges regarding fairness and transparency, with many employees perceiving them as subjective and influenced by personal relationships To address these issues, it is crucial for companies to establish a structured appraisal system that incorporates both qualitative and quantitative analysis methods This system should aim to provide clear criteria for promotions and rewards, ensuring that all employees are evaluated based on objective standards.

Job satisfaction in RSM Vietnam is a critical aspect that influences employee performance and retention Understanding the factors contributing to job satisfaction can help organizations create a more positive work environment Employees in RSM Vietnam report varying levels of satisfaction based on management practices, work-life balance, and opportunities for professional development Enhancing job satisfaction can lead to increased productivity and lower turnover rates, making it essential for businesses to prioritize employee well-being By addressing the key elements that affect job satisfaction, RSM Vietnam can foster a more engaged and motivated workforce.

Job satisfaction in RSM Vietnam is a critical factor influencing employee performance and retention It encompasses various elements, including work environment, management support, and opportunities for professional growth High levels of job satisfaction can lead to increased productivity and a positive workplace culture Understanding the key drivers of job satisfaction within RSM Vietnam is essential for enhancing employee engagement and overall organizational success.

To enhance employee satisfaction, it is essential to promptly inform all staff about the new assessment structure, ensuring that evaluations are conducted fairly and professionally This approach will help eliminate any concerns regarding discriminatory treatment, fostering a more positive work environment.

The recognition of supervisors plays an important role in job satisfaction feeling of employees through whether they are accurately assessed and recognized contributions to the

Recognizing contributions can take various forms, whether in a company or not Simple gestures like a brief thank-you email, verbal praise during internal meetings, or spontaneous expressions of gratitude can significantly impact morale and foster a positive environment.

Encouraging employee feedback is essential for fostering a positive workplace culture, allowing staff to express their opinions and ideas while promoting flexibility in conflict resolution Quarterly meetings provide a valuable platform for top management to engage directly with employees, enabling them to inquire about the company's business plans, services, and operational suggestions, such as improving parking facilities, expanding workspaces, or redesigning the company website.

Interviewees highlighted that consistent support from leaders is crucial for making them feel valued and appreciated for their contributions In "Supervisor's Survival Kit," Goodwin and Griffith (2008) outline techniques that assist supervisors in fostering strong relationships with their team members, enabling those members to recognize and feel the support from their supervisors in return.

Potential solution evaluation

To address the low job satisfaction levels at RSM Vietnam, a comprehensive evaluation table has been created, outlining specific criteria to determine the most effective solution.

Job satisfaction in RSM Vietnam is a critical aspect of employee engagement and retention It significantly influences productivity, motivation, and overall workplace morale Understanding the factors that contribute to job satisfaction can help organizations enhance their work environment Key elements include effective communication, recognition of achievements, and opportunities for professional development By prioritizing these factors, RSM Vietnam can foster a more satisfied and committed workforce, ultimately driving organizational success.

Job satisfaction in RSM Vietnam is a crucial aspect that influences employee performance and retention Factors contributing to job satisfaction include work environment, management support, and opportunities for professional growth Understanding these elements can help organizations enhance employee engagement and productivity By fostering a positive workplace culture, RSM Vietnam can improve overall job satisfaction, leading to higher levels of employee loyalty and commitment Prioritizing job satisfaction is essential for the long-term success of the organization.

Provide an attractive income/pay policy Promotion/ reward Recognition Achievement

- Increase level of job satisfaction by providing performance based pay

- Provide the clear and transparent policy of performance appraisal

- Provide non-monetary incentives (meal allowance, cell-phone allowance, company travel, team – building, health insurance for whole family, etc.)

- Encourage and reward employees’ achievements timely

- Provide the clear and transparent policy of performance appraisal

- Give employees opportunities to influence the Company

- Create a relationship based on trust between employer and employees

- Increase level of job satisfaction by providing effective training programs

- Boosts communication frequency and collaboration via new software tool

-HR department is required to identify the average salary range in the market Then,

- The top manager (Partner, Head of Department and all Group leaders) should work

-All management levels are required to build and

The training team must ensure the availability of qualified trainers and suitable training facilities, including well-equipped rooms It is essential to prepare these resources effectively to facilitate a successful training program.

Job satisfaction in RSM Vietnam is a critical factor influencing employee performance and retention Understanding the elements that contribute to job satisfaction can help organizations improve workplace morale Factors such as work-life balance, recognition, and career development opportunities play significant roles in enhancing employee satisfaction By prioritizing these aspects, RSM Vietnam can foster a more engaged and productive workforce, ultimately leading to better organizational outcomes.

The team must collaborate with the Finance department and the Head of Function to develop a new salary structure that includes a competitive base salary and benefits package, ensuring it remains within the company's budget This initiative aims to create an appealing employee appraisal system that enhances overall employee satisfaction and retention.

- The top manager (Partner, and all Group leaders) should encourage and reward employees’ achievements timely maintain a good relationship with their members

- All employees are encouraged to give their opinions to improve company policy or process, which is related directly to them

The HR department has established a bulletin board to celebrate employee achievements, highlighting their contributions to the organization Additionally, they collaborate with department heads to design impactful training courses that align with the company's strategic goals and support employees' development plans.

Group leaders must align their members' development plans with the company's strategic goals and individual career paths, ensuring a strong commitment to executing and fulfilling these plans.

All employees are encouraged to enhance productivity by utilizing the project management tool Trello This platform facilitates efficient task organization and collaboration, making it easier to manage projects effectively By implementing Trello, teams can streamline their workflow and improve overall performance.

Job satisfaction in RSM Vietnam is a crucial factor influencing employee performance and retention Research indicates that various elements, including work environment, management support, and opportunities for career advancement, significantly impact overall job satisfaction Employees who feel valued and engaged are more likely to contribute positively to the organization's success Understanding the dynamics of job satisfaction can help RSM Vietnam enhance its workplace culture and improve employee morale, ultimately leading to better productivity and reduced turnover rates Prioritizing job satisfaction is essential for fostering a motivated and committed workforce in the competitive landscape of Vietnam.

Job satisfaction in RSM Vietnam is a critical factor influencing employee performance and retention Understanding the elements that contribute to job satisfaction can help organizations enhance workplace morale and productivity Factors such as work environment, management support, and career development opportunities play significant roles in shaping employees' perceptions of their jobs By prioritizing these aspects, RSM Vietnam can foster a more engaged and satisfied workforce, ultimately leading to better organizational outcomes.

- Not easy to know exactly the range from another competitor

- Motivating by money is not the long-term solution

- Lengthen a duration of decision-making process

- Required managers to spend a lot of time to take care their members

-It may not realistic for managers, who are managing a big group with more than

- All managers are required to implement company’s training plan seriously No any of exceptional cases

- Individual development plan can differ from company strategy

-Due to job requirements, employees cannot spend time for training as planned

- using Trello tool requires IT advancements

- Takes time to train staff and encourage them to use the new software tool

- Monetary reward is not a long-term strategy

- Takes one year to accomplish the project (for rebuilding employee appraisal structure and implementation)

- Lengthen a duration of decision-making process

A dedicated team is essential for the successful execution of the project, particularly a specialized training team This team will focus on developing and implementing effective training strategies to ensure optimal outcomes.

Job satisfaction in RSM Vietnam is a critical aspect that influences employee performance and retention Understanding the factors that contribute to job satisfaction can help organizations enhance their work environment Employees who feel valued and engaged are more likely to remain committed to their roles Companies in Vietnam should prioritize employee feedback and implement strategies to improve workplace satisfaction By fostering a positive organizational culture, RSM Vietnam can boost productivity and attract top talent.

- Requires a separate team to work on the project

- Individual development plan can differ from company strategy

- Trello is free, however, it takes time to setup and implement in the whole company

RSM Vietnam faces significant costs in implementing an attractive income/pay policy compared to other strategies In contrast, the Recognition strategy offers quick solutions that can be executed without a dedicated team, resulting in lower costs Meanwhile, the Promotion, Reward, and Achievement strategies, while requiring more resources and time, provide valuable long-term benefits that can support the company's future growth and should not be overlooked.

Change plan design

To enhance employee satisfaction and retention, RSM Vietnam should implement an attractive income and recognition policy in the short term, while focusing on long-term strategies for promotion, rewards, and achievements A comprehensive plan outlining the integration of these four strategies has been developed for 2017, as detailed in Table 4.3 This approach aims to create a motivating work environment that fosters growth and acknowledges employee contributions effectively.

Job satisfaction in RSM Vietnam is a critical factor influencing employee performance and retention Understanding the elements that contribute to job satisfaction can help organizations create a more positive work environment Factors such as recognition, career development opportunities, and work-life balance play significant roles in enhancing employee morale By prioritizing these aspects, RSM Vietnam can improve overall job satisfaction, leading to increased productivity and a more engaged workforce.

Job satisfaction in RSM Vietnam is a critical aspect influencing employee performance and retention Research indicates that factors such as work environment, management support, and opportunities for professional growth significantly impact overall job satisfaction Employees who feel valued and engaged are more likely to contribute positively to the organization Enhancing job satisfaction can lead to increased productivity and lower turnover rates, making it essential for RSM Vietnam to focus on strategies that promote a fulfilling workplace culture.

Company can manage their staff well to allocate key persons to be in charge of these strategies while still being able to do their daily jobs

Jan 2017 Feb 2017 Mar 2017 Apr 2017 May 2017 Jun 2017 Jul 2017 Aug 2017 Sep 2017 Oct 2017 Nov 2017 Dec 2017

Provide an attractive income/pay policy

HR Department research and find out the average salary in the market

The HR Department will collaborate with the Finance Department and the Head of Function Department to develop a new salary structure that includes a competitive base salary and benefits package, ensuring it remains attractive while adhering to the company's budget constraints.

Announce the revised salary structure to all staff

Conduct survey to check the feedback of the feasibility of the new salary structure and make further correction if possible

- The top manager (Partner, Head of Department and all Group leaders) should work together to create a new employee appraisal structure

- The top manager encourages and reward employees’ achievements timely

- After consideration, the top manager will work together to design a new employee appraisal structure (under integrity procedure and clearly scale including qualitative and quantitative analysis method)

- The top manager has to immediately announce to all employees making sure that they will be assessed reasonably and professionally under new structure

- Conduct survey to check the feedback of the feasibility of the new employee appraisal structure and make further correction if possible

Effective leadership involves timely recognition and rewards for employee achievements, fostering motivation and productivity within the team By acknowledging accomplishments promptly, managers create a positive work environment that encourages continuous improvement and engagement.

Job satisfaction in RSM Vietnam is a critical factor influencing employee performance and retention Understanding the elements that contribute to job satisfaction can help organizations enhance their work environment Factors such as recognition, career development opportunities, and work-life balance significantly impact employees' overall satisfaction By addressing these aspects, RSM Vietnam can foster a more motivated and engaged workforce, ultimately leading to improved productivity and organizational success.

Recognition - All management levels are required to build and maintain a good relationship with their members

- HR department creates bulletin board to recognize employees’ accomplishments

Establish quarterly meetings for the top management team to engage directly with all employees, allowing them to inquire about the company's business plan, services, and provide suggestions on operational issues such as parking shortages, workspace expansion, and website redesign.

- All employees are encouraged to give their opinions to improve company policy or process

- the Company creates a relationship based on trust between employer and employees

- the Company creates a harmony- working environment

Conduct survey to check the feedback and make further correction if possible

Achievement - Training team prepare resources

(trainers), training facilities (room, equipment); and work with Head of Department to design effective courses, which are matched with company strategy and employees’ development plan

- Group leaders are required to consult development plan for their member, which is match with company strategy and employees’ career path

- Training team contact the HR Department to organize the training program as planned

- For applying project management tool, implement usability testing, collect recommendations, audit content in one or two group

- Conduct survey to check the feedback of the feasibility of the training plan and make further correction if possible

- Create guidelines on using Trello, promote the tool and provide training to users to get familiar with the new software tool

Conduct a survey to gather feedback on the new software tool designed to enhance productivity, and make necessary adjustments based on the responses.

Job satisfaction in RSM Vietnam is a critical factor influencing employee performance and retention Understanding the elements that contribute to job satisfaction, such as work environment, compensation, and career development opportunities, is essential for fostering a motivated workforce By prioritizing employee well-being and engagement, RSM Vietnam can enhance productivity and reduce turnover rates Ultimately, a satisfied workforce leads to improved organizational success and a positive company culture.

Job satisfaction in RSM Vietnam is a critical aspect that influences employee performance and retention Understanding the factors that contribute to job satisfaction can help organizations enhance workplace morale and productivity Research indicates that supportive management, opportunities for professional development, and a positive work environment are essential in fostering job satisfaction among employees Additionally, recognizing and addressing employee needs and concerns can significantly improve their overall job satisfaction By prioritizing these elements, RSM Vietnam can create a more engaged and motivated workforce.

In summary, low job satisfaction at RSM Vietnam significantly contributes to increased turnover intentions and absenteeism, undermining organizational goals and employee commitment Research indicates that this issue stems from factors such as inadequate income, an unattractive reward system, insufficient recognition, and challenging achievement benchmarks The paper proposes targeted solutions aimed at addressing these root causes, which are expected to lower turnover rates and enhance the company's competitive advantage in the Vietnamese market.

This paper primarily examines issues within the Tax and Consulting Departments, but it is essential to recognize that employee commitment extends across the entire company, including the Operations Department, which encompasses IT and Human Resources.

For future research, it is recommended to extend this project to all employees to gain a comprehensive understanding of job satisfaction levels within the company.

Job satisfaction in RSM Vietnam is a crucial aspect that influences employee performance and retention Understanding the factors that contribute to job satisfaction can help organizations enhance their workplace environment Key elements such as recognition, career development, and work-life balance play significant roles in determining how satisfied employees feel in their roles By prioritizing these factors, RSM Vietnam can foster a more motivated and engaged workforce, ultimately leading to improved organizational success.

List of potential clues affecting job dissatisfaction existence in the Company

1 My current job keeps me busy all the time, hence the chance to do different things rarely happens, if any

2 My pay is average compared with my same-age friends in other organizations

3 We always work in-group, not alone

4 I consider this job as a steady one for long time

5 I have to take over lots of work from boss and other co-workers; therefore, I seem to be in stress condition in consecutive days

6 Employees in my company barely take a nap in lunchtime

7 I will make every effort in work in hope that I will get a higher position or even jump to higher level

8 The environment is very friendly and co-workers easily get along with one another

However, work is not much flexible due to the nature of career

9 No praise or gifts I get when doing a good job, so I just work with the spirit of responsibility, not much effort

10 I often relax by surfing the internet whenever stressed in work time

11 The chance to be “somebody” in the community or company rarely happens.

Open-interview transcript to identify the existence of the problem

Question 01 Does your job keep your busy all the time? Can you have any chance to do different things outside the job?

A: Of course, busy all the time Because I am working as an auditor, in order to meet the clients’ need, I must do and issue reports for them in a limited short time The time of tot nghiep do wn load thyj uyi pl aluan van full moi nhat z z vbhtj mk gmail.com Luan van retey thac si cdeg jg hg

Job satisfaction in RSM Vietnam is a crucial factor for employee engagement and productivity Understanding the elements that contribute to job satisfaction can help organizations improve their work environment Factors such as career development opportunities, work-life balance, and recognition play significant roles in enhancing employee morale By fostering a positive workplace culture, RSM Vietnam can retain talent and boost overall performance Prioritizing job satisfaction not only benefits employees but also contributes to the company's success in a competitive market.

Job satisfaction in RSM Vietnam is a crucial aspect that influences employee performance and retention Understanding the factors that contribute to job satisfaction can help organizations enhance workplace morale Key elements include effective communication, recognition, and opportunities for career advancement By fostering a positive work environment, RSM Vietnam can improve overall employee satisfaction, leading to increased productivity and loyalty Addressing employee needs and feedback is essential for creating a supportive organizational culture.

40 going to office’s clients for auditing is just about 3 days Therefore, co-workers and I have to work until late night, even continuing working at home for not over deadline

B: I take over 02 roles, which are accountant and auditor Hence, handling over one- work at one time usually happens, especially when I go through “auditing season” To solve this problem, I must go work trying to accomplish uncompleted work This easily makes us stressed and tired

C: My Company has plenty of clients; however, there is a problem of lacking human resources involving these pending jobs One person is in charge of work’s over 2-person I cannot work effectively if not having enough time Especially in tax department

Question 02 Is your pay in average compared with your same-age friends in other organization?

A: I totally agree I, in particular as well as my co-workers, in general, realize that we work a lot, but salary we get every moth is not commensurate with Even though, we still receive travelling and accommodation allowance when going on business in other provinces, we consider these amounts are not equivalent to what we bring to the company

B: Yes Apparently, there is one disadvantage in our company That is so-called overtime salary I know that in this auditing sector, some companies such as Big 4,…or even my average-ranking company’s friend have an extra amount equivalent to the time out of working hours This is considered as encouragement for employees, so if I do not receive any,

I am not willing to working overtime

C: I have no comment about this Just because I think that the auditing sector can be clarified into a special one, salary can be lower than other sectors However, job promotion,

Recognizing and seizing opportunities can have a significant impact on your career While salary is often considered a key factor, it is not always the most important element in every situation.

Job satisfaction in RSM Vietnam plays a crucial role in employee engagement and productivity Understanding the factors that influence job satisfaction can help organizations create a more positive work environment Key elements such as recognition, work-life balance, and opportunities for professional development significantly impact employee morale By addressing these factors, RSM Vietnam can enhance overall job satisfaction, leading to improved retention rates and a more motivated workforce Prioritizing employee well-being is essential for fostering a thriving organizational culture.

Question 03 Do your often get stressed from taking over lots of works from boss and other co-workers?

A: Yes, may be Yet it depends on which position you hold in your company If you are a senior, manager or even experiences employees, I can make sure that you will take over lots of work from higher co-workers After that, you assign tasks to your subordinates But, if employees don't complete tasks or complete them poorly, your reputation as a manager might suffer and even worse, your work may not run smoothly resulting in over workload

B: This problem often happens to me, even in consecutive days As a group leader in a small-scale group, just only 4 members, under pressure of receiving many projects from senior partner as well as monthly sales target, I almost get stressed at the end of the day after going out of office I cannot create more value for company if not having enough human resources supporting me

C: Yes Because of dealing with many clients all at once, deadlines and service quality

I have to provide to clients make me overloaded

Question 4 What do you think about employees in my company cannot taking a nap in lunchtime?

A: In “auditing season”, we work at office’s clients, due to the limitation of time; we cannot take a short rest after having lunch Although their employees still turn off lights for napping, we have to be stay awake working for ensuring the job is on good progress More importantly, when they return to work after lunchtime, we can discuss effectively together

The simple reason is that if your client out of work, you cannot work or discuss problem with them Therefore, time is precious in these cases

B: I am currently working in Tax department I often stay in my company working tot nghiep do wn load thyj uyi pl aluan van full moi nhat z z vbhtj mk gmail.com Luan van retey thac si cdeg jg hg

Job satisfaction in RSM Vietnam is a critical factor influencing employee performance and retention Understanding the elements that contribute to job satisfaction can help organizations improve workplace morale Key aspects include recognition, career development opportunities, and a positive work environment By addressing these factors, RSM Vietnam can enhance employee engagement and productivity, ultimately leading to better organizational outcomes.

Job satisfaction in RSM Vietnam is a crucial aspect that influences employee performance and retention Understanding the factors that contribute to job satisfaction can help organizations improve workplace morale Employees who feel valued and engaged are more likely to be productive and committed to their roles Additionally, fostering a positive work environment is essential for enhancing overall job satisfaction By prioritizing employee needs and providing opportunities for growth, RSM Vietnam can create a more satisfied and motivated workforce.

42 rather than in office’s clients However, in my department, senior partner is a bit strict about

The list of question in mini focus group to justify the root causes

1 In your opinion, is “Recognition” one of key factors that affect your level of job satisfaction? How is it important?

2 Do you think your income/pay is suitable for your work/position? And what do you think about low income/pay resulting in low job satisfaction?

3 Are there any promotion/reward policy for those with high performance in your working environment? How does it affect job satisfaction?

4 Do you think that “Achievement” affects job satisfaction? At which level?

5 In your organization, does “Organization culture” play a virtal role in employee’s job satisfaction? tot nghiep do wn load thyj uyi pl aluan van full moi nhat z z vbhtj mk gmail.com Luan van retey thac si cdeg jg hg

Job satisfaction in RSM Vietnam plays a crucial role in employee engagement and productivity Understanding the factors that influence job satisfaction can lead to improved workplace morale and retention rates Key elements contributing to job satisfaction include recognition, career development opportunities, and a supportive work environment Enhancing these aspects can significantly boost overall employee happiness and performance Organizations that prioritize job satisfaction are more likely to see positive outcomes, including increased loyalty and reduced turnover.

Job satisfaction in RSM Vietnam is a critical aspect that influences employee performance and retention Understanding the factors that contribute to job satisfaction can help improve workplace morale and productivity Key elements such as work environment, management support, and career advancement opportunities play a significant role in shaping employees' overall satisfaction By addressing these factors, RSM Vietnam can foster a more engaged and motivated workforce, ultimately leading to better organizational outcomes Enhancing job satisfaction should be a priority for management to ensure long-term success and employee loyalty.

6 In your opinion, does “Employee benefit” affect job satisfaction? If yes, please give me more specific details

7 Beside the above factors, do you think there are any other factors affecting job satisfaction in other industries?

8 Which factor does affect at highest level and lowest level? tot nghiep do wn load thyj uyi pl aluan van full moi nhat z z vbhtj mk gmail.com Luan van retey thac si cdeg jg hg

Job satisfaction in RSM Vietnam is a crucial aspect that influences employee performance and retention Understanding the factors that contribute to job satisfaction can help improve workplace morale and productivity Employees in RSM Vietnam report varying levels of job satisfaction, which can be attributed to management practices, work environment, and opportunities for professional growth Enhancing job satisfaction through effective communication and recognition can lead to a more engaged workforce Ultimately, prioritizing job satisfaction is essential for the long-term success of RSM Vietnam.

Interview transcript in mini-focus group session

Table 5.4: Interview transcript in mini focus group session

Question Interviewee A Interviewee B Interviewee C Interviewee D Interviewee E

“Recognition” one of key factors that affect your level of job satisfaction?

Yes My company currently offer an employee recognition program at the end of the year

Those who had good performance during the year will receive a Certificate of excellent performace employee and a

Yes Our leader often recognizes employees’ performance by observing them as well as evaluting through the quanlity of accomplished work For instance, she takes around saying “Good job!

Of course I believe that wherever you are working, all of you consider

“Recognition” as an important factor for your career In order to improve and develop the organization’s efficiency, your talent

I totally agree with that opinion

Recognition is virtal in our environment, especially in this auditing and consulting industry

This benefits for both strong and weak employees For strong employees, they know

When I do a good job, I make an impression for leader and other colleagues And I often receive the recognition for it, I feel excited and feel confident in accomplishing the coming tasks I will show them that their recognition is totally right I believe that tot nghiep do wn load thyj uyi pl aluan van full moi nhat z z vbhtj mk gmail.com Luan van retey thac si cdeg jg hg

Job satisfaction in RSM Vietnam is a critical factor influencing employee performance and retention Understanding the levels of job satisfaction among employees can help the organization identify areas for improvement Factors such as workplace environment, management support, and opportunities for professional growth play significant roles in shaping employee satisfaction By addressing these elements, RSM Vietnam can enhance overall job satisfaction, leading to increased productivity and a more positive workplace culture Implementing regular feedback mechanisms will further aid in assessing employee sentiments and fostering a supportive work environment.

Job satisfaction in RSM Vietnam is a crucial factor influencing employee performance and retention Understanding the key elements that contribute to job satisfaction can help organizations create a more positive work environment Factors such as recognition, career advancement opportunities, and work-life balance play significant roles in enhancing employee morale By prioritizing these aspects, RSM Vietnam can improve overall job satisfaction, leading to increased productivity and a stronger organizational culture Ultimately, fostering a satisfied workforce is essential for the long-term success of the company.

46 jump-up in position, of course So recognition is important because it recognizes employees’ capacility as well as their contribution, this actually makes them feel more happier and satisfied

Recognizing and appreciating employees' contributions is essential for motivation and job satisfaction Continuous acknowledgment of their efforts fosters a positive work environment, encouraging them to excel further While high-performing employees thrive on recognition, those who may struggle can benefit from constructive feedback, prompting them to improve and invest more effort into their work Overall, a culture of recognition is vital, as it resonates with employees and enhances overall morale.

Do you think your income/pay is suitable for

In this industry, basic salary is low, just on average when compared to other

Frankly speaking, my salary is not as high as my friends, I mean besides this auditing

Yes Low income will leads to low job satisfaction For instance, my

Of course Income has an important effect on your satisfaction As we know, income of

Employee performance is significantly influenced by monthly salary levels A competitive compensation package can enhance motivation and productivity among staff members.

Job satisfaction in RSM Vietnam is a crucial aspect of employee engagement and productivity Understanding the factors that contribute to job satisfaction can help improve workplace morale and retention rates Employees who feel valued and supported are more likely to perform well and remain committed to their organization Therefore, it is essential for RSM Vietnam to focus on enhancing job satisfaction through effective management practices, recognition programs, and opportunities for professional development By prioritizing employee well-being, RSM Vietnam can foster a positive work environment that drives success and growth.

Low income significantly impacts job satisfaction across various industries When employees feel that their compensation does not reflect their contributions, their engagement with the organization diminishes Ultimately, a lack of financial reward can lead to decreased motivation and fulfillment in the workplace.

Disappointment in salary can lead to resignation, particularly in the consulting industry where each employee's pay may not reflect their contributions While my monthly salary seems acceptable given my knowledge and experience, it feels unfair compared to the effort I put in both at work and home, often resulting in an overwhelming workload If my salary is not increased soon, I may consider leaving the company A low salary hampers focus and job satisfaction, potentially pushing employees to seek additional work elsewhere It is essential for the company to raise salaries regularly, excluding bonuses, to retain motivated employees and prevent turnover.

Job satisfaction in RSM Vietnam is a crucial aspect of employee engagement and productivity Understanding the factors that influence job satisfaction can lead to improved workplace morale and retention rates Employees who feel valued and supported are more likely to contribute positively to the company's success Therefore, fostering a positive work environment and addressing employee needs is essential for enhancing job satisfaction in RSM Vietnam.

Job satisfaction in RSM Vietnam is a crucial aspect that influences employee performance and retention Understanding the factors that contribute to job satisfaction can help organizations create a more positive work environment Key elements include effective communication, opportunities for professional growth, and recognition of employee contributions By focusing on these areas, RSM Vietnam can enhance overall job satisfaction, leading to increased productivity and employee loyalty Addressing job satisfaction not only benefits employees but also supports the organization's long-term success.

48 so as long as you can accept it, excluding it’s too low to meet your basic living conditions to move to another company for higher pay

Are there any promotion/ reward ard policy for those with high performance in your working environment?

Our company implements a promotion policy that rewards employees for exceptional performance at the end of the year, allowing them to advance in their careers ahead of their colleagues.

The amount of reward, so-called bonus, is not significant, just a small amount

Compared with the workload we incur and what we contribute, it is not fair Little

Despite receiving a modest reward, I feel that my current knowledge and experience could lead to higher earnings if I transitioned to another company This situation has left me feeling somewhat disappointed and unmotivated.

Despite our dedication and the stress we endure, the promotion and reward system is excessively challenging to navigate We contribute significantly to our company's success, yet the recognition and compensation we receive are minimal.

Many employees in our company share a common concern regarding the bonuses for our overperformance, which are significantly lower than those offered by other firms in the auditing and consulting industry It raises the question of whether management is aware of this disparity and its impact on employee morale and motivation.

Job satisfaction in RSM Vietnam is a crucial factor influencing employee performance and retention Understanding the elements that contribute to job satisfaction can help improve workplace morale and productivity Factors such as recognition, career development opportunities, and work-life balance play significant roles in shaping employees' overall job satisfaction By addressing these aspects, RSM Vietnam can foster a more engaged and motivated workforce, ultimately leading to better organizational outcomes Enhancing job satisfaction not only benefits employees but also strengthens the company's reputation and success in the competitive market.

49 affect job satisfaction? difficult to get that, even though I still receive bonus quarterly and yearly

Tiêu đề	Job Satisfaction in RSM Vietnam
Tác giả	Hoang Manh Quang
Người hướng dẫn	Dr. Nguyen Phong Nguyen
Trường học	University of Economics Ho Chi Minh City
Chuyên ngành	Master of Business Administration
Thể loại	Thesis
Năm xuất bản	2016
Thành phố	Ho Chi Minh City

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Số trang	61
Dung lượng	0,94 MB