(Luận văn) job satisfaction, employees perceptions of direct managements decision making, tenure, and turnover intentions, a correlational study luận văn thạc sĩ

t to MINISTRY OF EDUCATION AND TRAINNING UNIVERSITY OF ECONOMICS HO CHI MINH CITY - ng hi ep w Nguyen Thang Long n lo ad ju y th JOB SATISFACTION, EMPLOYEE’S PERCEPTIONS OF MANAGEMENT’S yi pl DIRECT DECISION-MAKING, al n ua TENURE, AND TURNOVER INTENTIONS: n va ll fu A CORRELATIONAL STUDY oi m at nh z z THESIS OF MASTER OF BUSINESS ADMINISTRATION ht vb k jm om l.c gm n a Lu n va y te re Ho Chi Minh City – 2012 t to MINISTRY OF EDUCATION AND TRAINNING UNIVERSITY OF ECONOMICS HO CHI MINH CITY - ng hi ep w Nguyen Thang Long n lo ad y th ju JOB SATISFACTION, EMPLOYEE’S PERCEPTIONS OF yi MANAGEMENT’S pl DIRECT DECISION-MAKING, al n ua TENURE, AND TURNOVER INTENTIONS: n va ll fu A CORRELATIONAL STUDY oi m at nh Subject: Master of Business Administration : 60340102 z Code z ht vb jm THESIS OF MASTER OF BUSINESS ADMINISTRATION k n a Lu PhD TRAN HA MINH QUAN om l.c gm SUPERVISOR: n va y te re Ho Chi Minh City – 2012 A ACKNOWLEDGEMENTS t to ng hi I would like to acknowledge my Supervisor, Dr TRAN HA MINH QUAN ep for his sympathy of my difficult condition in doing this study His sympathy has w n encouraged me in going to the end of my journey of study I would also like to lo ad thank to all of my teachers and lecturers who have taught me during the course of y th ju MBA in The University of Economic Ho Chi Minh City The new knowledge that I yi pl has learnt from this course will be the source of energy for me to go further on my ua al career as long as my learning journey n va n I would like to acknowledge Ms Thao, my best friend, who has convinced ll fu oi m me to accomplish the study; and I would also like to thank all of my friends who at nh have helped me to finish my survey I am sure in your current positions you receive z less thanks than you deserve but I appreciate all of your help z vb ht Other thanks are for my family and my wife, who have helped me so much jm k and convinced me to study and work hardly Many thanks to my son, you are my gm om l.c power to overcome all difficulties in my life and give me the hopeful future a Lu Ho n va Ho Chi Minh City, December 31st 2012 n Nguyen Thang Long y te re B COMMITMENT t to ng I would like to commit that this thesis, “JOB SATISFACTION, EMPLOYEE’S hi ep PERCEPTIONS OF DIRECT MANAGEMENT’S DECISION-MAKING, w TENURE, AND TURNOVER INTENTIONS: A CORRELATIONAL STUDY”, was n lo ad accomplished based on my research seriously and independently y th ju The data was collected from some companies and organizations in Ho Chi yi pl Minh City, Vietnam by the author in reality It has clear source Thus, the data was al n ua trustful handled and conducted by the author n va Nguyen Thang Long fu ll Ho Chi Minh City, December 31st 2012 Ho oi m at nh z z ht vb k jm om l.c gm n a Lu n va y te re i TABLE OF CONTENTS t to ng hi ep ACKNOWLEDGEMENTS A w COMMITMENT B n lo TABLE OF CONTENTS i ad ju y th LIST OF TABLES iv ABSTRACT vi yi pl DEFINITION OF TERMS vii ua al n CHAPTER 1: INTRODUCTION va Research Background .1 1.2./ Problem Statement 1.3./ Purpose Statement .3 1.4./ Research Motivation 1.5./ Research Questions 1.6./ Research Scopes 1.7./ Structure of Research n 1.1./ ll fu oi m at nh z z ht vb k jm gm l.c CHAPTER 2: LITERATURE REVIEW, THEORETICAL FRAMEWORK om AND HYPOTHESES a Lu Literature review .7 2.1.1 Leadership style delineation 2.1.2 Transformational Leadership 2.1.3 Charismatic Leadership 10 2.1.4 Transactional Leadership 11 n 2.1./ n va y te re ii t to ng hi ep w 2.1.5 Top-down Leadership 12 2.1.6 Job Satisfaction 14 2.1.7 Tenure 17 2.1.8 Turnover Intentions 18 2.1.9 Perceptions 21 n lo ad 2.1.10 Conclusion 22 Theoretical framework 23 2.3./ Research Hypotheses 24 ju y th 2.2./ yi pl Summary 25 ua al 2.4./ n CHAPTER 3: RESEARCH METHODOLOGY 26 va Research Methodology 26 3.2 Sampling Design .28 3.3 Data Collection procedures .29 3.4 Data Analyze Procedure 31 3.4.1 Data cleaning 31 3.4.2 Reliability analysis: 31 3.4.3 Descriptive statistics: 32 3.4.4 Factor Analysis (FA): 32 3.4.5 Multiple Linear Regression Analysis: 33 n 3.1 ll fu oi m at nh z z ht vb k jm om l.c gm a Lu CHAPTER 4: ANALYSIS RESULT 34 n Demographics 34 4.2 Reliability and Validity of Scales: 36 4.3 Dimensions of Employee Turnover Intension 38 4.4 Hypothesis testing: 40 n va 4.1 y te re iii 4.5 Summary 45 t to CHAPTER 5: CONCLUSIONS AND RECOMMENDATIONS 46 ng hi ep w n lo Summary of Findings: 46 5.2 Limitations and future research 47 5.3 Implications 48 5.4 Conclusions .49 ad 5.1 y th ju REFERENCES I yi APPENDIX A: TURNOVER INTENSION SURVEY XI pl al n ua APPENDIX B: PLIS SURVEY XII XIII n va APPENDIX C: BẢNG KHẢO SÁT NHÂN KHẨU HỌC ll fu APPENDIX D: BẢNG KHẢO SÁT GJS XIV oi m APPENDIX E: BẢNG KHẢO SÁT MỨC ĐỘ SẲN SÀNG TỪ BỎ CÔNG VIỆC XV at nh APPENDIX F: CRONBACH’S ALPHA ANALYSIS XVII z APPENDIX G:EXPLORATORY FACTOR ANALYSIS (EFA) XX z vb ht APPENDIX H:MULTIPLE LINEAR REGRESSION ANALYSIS (MLR) XXIII k jm om l.c gm n a Lu n va y te re iv LIST OF TABLES t to Table 1: The Sources of Measurement Scale ……………………………………30 ng hi ep Table 2: Rules of Thumb about Cronbach’s Alpha Coefficient Size ………… 33 w Table 3: GENDER (N = 168) ………….……………………………………… 35 n lo ad Table 4: EDUCATION (N = 168) … ………………………………………….36 y th ju Table 5: AGE ……………………………………………………………………36 yi pl Table 6: TENURE ………………………………………………………………37 ua al n Table 8: KMO and Bartlett's Test …………………………………………… 38 n va ll fu Table 9: Rotated Component Matrixa ………………………………….……….40 m oi Table 10: KMO and Bartlett's Test …………………………………………… 41 at nh z Table 11: Component Matrix a ………………………….……………………… 41 z vb ht Table 12: ANOVAb ……………………………………………………………….… 42 k jm gm Table 13: Model Summary b …………………………………………………….…… 45 om l.c Table 14: Coefficientsa ……………………………………………………………44 a Lu Table 15: Results of testing the hypotheses …………………………………… 45 n n va y te re v LIST OF FIGURES t to Figure 1: Perceived Variable Correlations for study…………………………… 24 ng hi ep Figure 2: the revised research model ……………………………………….… 46 w Figure 3: Histogram ……………………………………………………….…XXV n lo ad Figure 4: Normal P-P plot of Regression Standardize Residual ……… …XXVI y th Figure 5: Scatterplot ……………………………………………………… XXVII ju yi pl n ua al n va ll fu oi m at nh z z ht vb k jm om l.c gm n a Lu n va y te re vi ABSTRACT t to ng The study of relationship between job satisfaction, tenure, perceptions, and hi ep turnover intension were carried out by lot of researchers in the world In Vietnam w this research was not yet studied or less interested The purpose of the quantitative n lo ad correlational study was to highlight the variable relationships between tenure, y th perceptions, job satisfaction, and turnover intentions The findings, through ju yi pl conducting statistical analysis, highlighted negative correlation between job al n ua satisfaction and turnover intentions and positive correlation between perceptions’ n va of managers and turnover intentions, which were both similar with previous ll fu researches Besides that, this study is also highlighted a connection between tenure m oi and turnover intensions This result is similar to previous researches but it is nh at different with the study of Joel Nelson (2012) z z ht vb k jm om l.c gm n a Lu n va y te re XIII BẢNG KHẢO SÁT NHÂN KHẨU HỌC APPENDIX C: t to ng Xin vui lòng khoanh tròn câu trả lời với bạn nhất: hi ep Giới tính Nữ Phổ thơng Phổ thơng trung học Cao đẳng Đại học Thạc Sỹ Tiến sỹ cao 23-29 30-39 40-49 50-59 60+ Nam w n lo Trình độ học vấn ad ju y th yi pl 18-22 n ua al Tuổi n va ll ≤1 fu 7+ oi m Thời gian công tác đơn vị (Năm) at nh z z ht vb k jm om l.c gm n a Lu n va y te re XIV BẢNG KHẢO SÁT GJS APPENDIX D: t to Thang đo mức độ hài lòng ng hi Với câu hỏi xin vui lòng khoanh tròn số gần với ý kiến bạn ep Hồn tồn khơng đồng ý w Khơng đồng ý n Hơi khơng đồng ý Khơng có ý kiến Hơi đồng ý Đồng ý Hoàn toàn đồng ý lo ad y th Nói chung tơi thỏa mãn với công việc ju 7 yi n va n ua al ll fu oi m at nh z z Hầu hết người làm công việc thỏa mãn với cơng việc pl Nhìn chung thõa mãn với công việc mà tơi làm vị trí ht vb k jm om l.c gm n a Lu n va y te re XV APPENDIX E: BẢNG KHẢO SÁT MỨC ĐỘ SẲN SÀNG TỪ BỎ t to ng CÔNG VIỆC hi ep Với câu hỏi xin vui lòng khoanh tròn số gần với ý kiến bạn w Hồn tồn khơng đồng ý n lo ad y th Tôi thường nghĩ đến việc bỏ việc Không đồng ý ju Hơi không đồng ý Không có ý kiến Hơi đồng ý Đồng ý Hồn tồn đồng ý 7 yi n ua al n va ll fu oi m at nh Nếu có hội bạn thay đổi công việc pl Những người làm việc thường nghĩ đến việc bỏ việc z z ht vb k jm om l.c gm n a Lu n va y te re XVI PHỤ LỤC D: BẢNG KHẢO SÁT PLIS APPENDIX C: t to ng Các câu hỏi liên quan đến người quản lý trực tiếp bạn ( Người quản lý trực hi tiếp người thường xun kiểm sốt cơng việc hàng ngày bạn) Khoanh tròn câu trả ep lời cho câu miêu tả người quản lý trực tiếp bạn w Câu trả lời tương ứng: (1) = hồn tồn khơng đúng; (2) = gần đúng; (3) = đúng; (4) = Rất Không Gần Rất đúng đúng Sử dụng sai lầm để công cá nhân n lo ad ju y th yi pl Luôn cào 4 4 al n ua Đùa cợt với sai sót tơi thay huấn luyện tơi làm để làm tốt n va oi m z at nh Sẽ hạn chế hội đào tạo để ngăn thăng tiến ll fu Cố tình thổi phồng sai lầm tơi để bôi nhọ báo cáo hiệu làm việc với cấp anh/cô ta z ht vb k jm om l.c gm n a Lu n va y te re XVII APPENDIX F: CRONBACH’S ALPHA ANALYSIS t to ng Appendix I.1 Cronbach’s Alpha analysis of Job Satisfaction hi ep Reliability Statistics w n Cronbach's Alpha N of Items lo ad ,805 ju y th yi Item Statistics pl n ua al Std Deviation N 4,99 1,384 168 4,67 1,466 168 1,438 168 n va JOB SATISFACTION Mean ll fu JOB SATISFACTION m 4,15 oi JOB SATISFACTION at nh z Item-Total Statistics z vb ht Cronbach's Scale Variance Corrected Item- Item Deleted if Item Deleted Total Correlation Alpha if Item Deleted k jm Scale Mean if 6,531 ,678 JOB SATISFACTION 9,14 5,855 ,738 JOB SATISFACTION 9,66 6,992 ,550 ,709 om l.c 8,82 gm JOB SATISFACTION ,639 n a Lu ,837 n va y te re XVIII Appendix I.2 Cronbach’s Alpha analysis of Perception t to ng Reliability Statistics hi ep N of Items ,871 Cronbach's Alpha w n lo ad Item Statistics y th ju Mean yi pl PERCEPTION al n N 1,67 ,802 168 1,79 ,881 168 1,54 ,765 168 1,58 ,871 168 ,948 168 ll fu PERCEPTION va PERCEPTION n ua PERCEPTION Std Deviation 1,61 oi m PERCEPTION at nh z Item-Total Statistics z vb ht Scale Mean Corrected if Item Scale Variance Item-Total Deleted if Item Deleted Correlation k jm Cronbach's Alpha if Item Deleted 8,323 ,671 ,850 PERCEPTION 6,40 8,217 ,609 PERCEPTION 6,65 8,253 ,736 ,836 PERCEPTION 6,61 7,701 ,747 ,831 PERCEPTION 6,58 7,382 ,736 ,834 6,52 l.c gm PERCEPTION om ,865 n a Lu n va y te re XIX Appendix I.3 Cronbach’s Alpha analysis of turnover intensions t to Reliability Statistics ng hi Cronbach's Alpha N of Items ep ,788 w n lo Item Statistics ad ju y th Mean TURN Std Deviation N 1,683 168 3,11 1,460 168 3,26 1,390 168 yi 3,33 pl TURN n ua al TURN n va ll fu Item-Total Statistics m Scale Variance if Corrected Item- Cronbach's Alpha Item Deleted Item Deleted Total Correlation if Item Deleted oi Scale Mean if at nh 6,210 TURN 6,59 7,824 TURN 6,43 7,385 ,653 ,691 ,559 ,782 z 6,37 z TURN ht vb ,656 k jm ,690 om l.c gm n a Lu n va y te re XX APPENDIX G: EXPLORATORY FACTOR ANALYSIS (EFA) t to ng Appendix G.1 The EFA of independent variables hi ep KMO and Bartlett's Test w Kaiser-Meyer-Olkin Measure of Sampling Adequacy ,815 n lo ad Bartlett's Test of Sphericity Approx Chi-Square 691,903 ju y th df 28 yi Sig ,000 pl ua al Total Variance Explained n Initial Eigenvalues Rotation Sums of Squared Loadings Loadings Cumulative Variance % Total ll % of Cumulative Variance % 52,705 3,269 40,860 40,860 68,896 2,243 28,035 68,896 oi m % of nh fu Total Extraction Sums of Squared n onent va Comp 52,705 4,216 1,295 16,191 68,896 1,295 ,760 9,496 78,392 ,599 7,489 85,881 ,372 4,652 90,533 ,295 3,693 94,225 ,245 3,063 97,288 ,217 2,712 100,000 52,705 16,191 Cumulati Variance ve % z 52,705 z 4,216 at Total % of ht vb k jm om l.c gm n a Lu Extraction Method: Principal Component Analysis n va y te re XXI Rotated Component Matrixa t to ng Component hi ep ,813 PERCEPTION ,803 PERCEPTION ,798 w PERCEPTION n lo ad y th ,791 ju PERCEPTION yi ,728 pl PERCEPTION al ,872 n ua JOB SATISFACTION ,796 n va JOB SATISFACTION ,784 ll fu JOB SATISFACTION oi m Extraction Method: Principal Component Analysis at nh Rotation Method: Varimax with Kaiser Normalization z a Rotation converged in iterations z ht vb The EFA of dependent variable k jm Appendix G.2 155,404 n a Lu df om Approx Chi-Square ,686 l.c Bartlett's Test of Sphericity Kaiser-Meyer-Olkin Measure of Sampling Adequacy gm KMO and Bartlett's Test ,000 n va Sig y te re XXII Total Variance Explained t to Component Initial Eigenvalues ng Total % of Variance Extraction Sums of Squared Loadings Cumulative % Total hi ep 2,120 70,678 70,678 ,537 17,889 88,568 ,343 11,432 100,000 % of Variance 2,120 Cumulative % 70,678 70,678 w n Extraction Method: Principal Component Analysis lo ad Component Matrixa y th ju Component yi pl al ,873 TURNOVER INTENSION ,857 TURNOVER INTENSION ,789 n va n ua TURNOVER INTENSION ll fu m oi Extraction Method: Principal Component Analysis at nh a components extracted z z ht vb k jm om l.c gm n a Lu n va y te re XXIII APPENDIX H: MULTIPLE LINEAR REGRESSION t to ng ANALYSIS (MLR) hi ep Variables Entered/Removedb w Model n lo ad Variables Entered PER, TENURE, Variables Removed Method Enter ju y th JSATa a All requested variables entered yi pl b Dependent Variable: TURN ua al n Model Summaryb va Std Error of the Estimate R Square Adjusted R Square ll fu R n Model ,721a ,519 ,511 ,88878 oi m dimension0 nh a Predictors: (Constant), PER, TENURE, JSAT at z b Dependent Variable: TURN z ht vb jm ANOVAb k 46,651 Residual 129,549 164 ,790 Total 269,502 167 59,057 ,000a n a Lu 139,953 Sig om Regression F l.c df Sum of Squares Mean Square gm Model n y te re b Dependent Variable: TURN va a Predictors: (Constant), PER, TENURE, JSAT XXIV Coefficients t to Model Standardized Coefficients Coefficients ng Unstandardized hi ep B Std Error Collinearity Statistics Beta w n 5,191 ,477 TENURE -,138 ,048 JSAT -,480 ,534 lo (Constant) ad PER a t Sig Tolerance VIF 10,875 ,000 -,165 -2,906 ,004 ,912 1,097 ,066 -,458 -7,256 ,000 ,735 1,360 ,116 ,292 4,615 ,000 ,731 1,369 ju y th a Dependent Variable: TURN yi pl Collinearity Diagnostics Dimension al Model a Variance Proportions Condition ua Eigenvalue Index (Constant) TENURE JSAT PER n 1,000 ,00 ,01 ,00 ,01 ,190 4,432 ,00 ,08 ,04 ,40 ,065 7,582 ,01 ,81 ,28 ,01 ,015 15,993 ,99 ,11 ,68 ,59 n ll fu en 3,731 va 1 oi m at nh a Dependent Variable: TURN z z 5,8786 3,2321 -2,90313 2,39790 ,00000 -1,828 2,891 ,000 1,000 -3,266 2,698 ,000 ,991 168 ,88076 168 om l.c 168 a Lu 168 n va a Dependent Variable: TURN ,91545 n 1,5586 Value Std Residual N gm Std Predicted Std Deviation k Residual Mean jm Predicted Value Maximum ht Minimum vb Residuals Statisticsa y te re XXV t to ng hi ep w n lo ad ju y th yi pl n ua al n va ll fu oi m at nh z z Figure 3: Histogram ht vb k jm om l.c gm n a Lu n va y te re XXVI t to ng hi ep w n lo ad ju y th yi pl n ua al n va ll fu oi m at nh z z ht vb Figure 4: Normal P-P plot of Regression Standardize Residual k jm om l.c gm n a Lu n va y te re XXVII t to ng hi ep w n lo ad ju y th yi pl n ua al n va ll fu oi m at nh z z ht vb Figure 5: Scatterplot k jm om l.c gm n a Lu n va y te re