(Luận văn) evaluatinh the performance of supply chain management and solution, a case study of thái binh shoes , luận văn thạc sĩ

h ng p ie n w lo ad MINISTRY OF EDUCATION AND TRAINING UNIVERSITY OF ECONOMICS HOCHIMINH CITY yi ju y th pl NGUYỄN PHỤNG HIẾU n ua al n va fu oi m ll EVALUATING THE PERFORMANCE OF SUPPLY CHAIN MANAGEMENT AND SOLUTIONS: tz a nh z ht vb A CASE STUDY OF THAI BINH SHOES k jm l.c gm om MASTER OF BUSINESS ADMINISTRATION THESIS an Lu n va y te re ac th Ho Chi Minh City, 2010 h ng p ie n w lo ad MINISTRY OF EDUCATION AND TRAINING UNIVERSITY OF ECONOMICS HOCHIMINH CITY yi ju y th pl NGUYỄN PHỤNG HIẾU n ua al n va EVALUATING THE PERFORMANCE OF SUPPLY CHAIN MANAGEMENT AND SOLUTIONS: oi m ll fu a nh tz A CASE STUDY OF THAI BINH SHOES z ht vb k jm om l.c gm Major: Business Administration Major code: 60.34.05 an Lu MASTER OF BUSINESS ADMINISTRATION THESIS n va y te re Supervisor: Dr Trần Hà Minh Quân ac th Ho Chi Minh City, 2010 Aknowledgement h ng p ie I would like to express my heartfelt gratitude and deepest appreciation to my research Supervisor, Dr Tran Ha Minh Quan for his precious guidance, share of n w experience, ceaseless encouragement and highly valuable suggestions throughout the lo ad course of my research ju y th Besides, I would like to extend my sincere thanks to Prof Ms Ta Thi Bich Thuy, for her valuable comments and constructive suggestions on the theory foundation and the APA yi pl format from early draft of my thesis ua al My special gratitude is extended to all instructors and staff at Faculty of Business n Administration and Postgraduate Faculty, University of Economics HoChiMinh City (UEH) va n for their support and the valuable knowledge during my study in UEH fu oi m ll I would also like to avail this opportunity to express my appreciation to Professor Nguyen Dong Phong and UEH Board of Directors for creating MBA program in English a nh Specially, my thanks also go to to many of my collegues from Shoes Secteur in tz Decathlon company, who have helped me during the collection of data as well as support z ht vb me during doing research: Ms Nguyen Thi Hoai Trinh (Supply chain production leader), Mr Nguyen Du Thuan (Development Industrialization Production Leader), as well as Mr k jm Nguyen Thanh Son from Board of Director, Ms Phan Thi Thu Thao, Ms Ngo Ngoc Thy, gm Mr Phan Van Phuong and other staffs of Production& Planning, Costing, om l.c Purchasing…Departments in TBS Group Many thanks to Ms Nguyen Thi Kim Anh, Mr Nguyen Thanh Trung, as well as the Lu other classmates in MBA class, Batch 16 for their valuable and enthusiastic support for this an va research study n Last but not least, the deepest and most sincere gratitude go to my beloved mother, re y te my husband Mr Nguyen Le Thanh Vinh for their boundless support, abundant love and ac th encouragement throughout my period of study I, therefore, dedicate this work as a gift to them all i h ng Abstract p ie Nowadays, the wide application of supply chain in most of business has been observed Based on this, there are many improvements in customer’s reliability and speed n w of order fulfillment The impacts of supply chain on business’s activities were examined in lo ad reality This experimental study will seek to discuss more detail in the Chapter 2,3,4 ju y th The function of supply chain management is to design and manage the processes, assets, and flows of material and information required to satisfy customers’ demands yi pl ua al The evaluation Supply chain management‘s performance is more important in most n of companies Author chose TBS Group – one of biggest footwear enterprises with their va n supply chain management (SCM) for her research study Through key indicators to fu oi m ll measure SCM’s performance at TBS, author will generalize the statement problem which still exist in TBS’s SCM and have deeply understanding about TBS’s production planning tz a nh and their organization of shoes process z ht vb Recommendations with concrete solutions for related entities concerning pending problem of TBS such as the delivery on time, quality, cost and lead time are suggested to k jm improve the supply chain management of TBS Group om l.c gm an Lu n va Keywords: supply chain, supply chain management, key indicator to measure, performance; delivery on time, quality, cost and lead time, production planning y te re ac th ii Contents h ng p ie n w Acknowledgement i Abstract ii Contents iii List of Tables iv List of Figures v Abbreviations vi lo ad yi ju y th CHAPTER 1: INTRODUCTION 1.1 Problem Statement 1.2 Research Objectives 1.3 Research question 1.4 Scope and limitations 1.5 Methodology 1.6 Research rationale 1.7 Structure of thesis CHAPTER 2: LITERATURE REVIEW 2.1 SUPPLY CHAIN AND SUPPLY CHAIN MANAGEMENT DEFINITIONS 2.2 FRAMEWORK OF SCM FROM PRODUCTION SIDE 2.3 KEY INDICATORS OF EFFECTIVE MEASUREMENT IN SCM 10 CHAPTER 3: THAI BINH FOOTWEAR JOINT STOCK AND THEIR SUPPLY CHAIN MANAGEMENT 19 3.1 GENERAL VIEW OF LEATHER AND FOOTWEAR INDUSTRY IN VIET NAM 19 3.2 THAI BINH FOOTWEAR JOINT STOCK TBS Group)’S BACKGROUND……………… 21 3.3 SUPPLY CHAIN MANAGEMENT IN TBS GROUP 27 3.4 MEASUREMENT SCM IN TBS GROUP 33 pl n ua al n va oi m ll fu tz a nh z ht vb k jm gm 3.4.1 Personal Interviews 33 3.4.2 Current indicators of TBS to measure the SCM’s performance 35 om l.c CHAPTER 4: CONCLUSIONS AND RECOMMENDATIONS FOR TBS GROUP’S IMPROVEMENT IN SCM 50 4.1 CONCLUDING REMARKS 50 4.2 RECOMMENDATIONS OF THE RESEARCH STUDY: 51 an Lu 4.2.1 Self-contained process 51 4.2.2 Simplification of major processes 55 4.2.3 Upgrade the system or expand sub-contract supplier 55 4.2.4 Design main style of product with investment 56 4.2.5 Outsourcing the satellites factories 56 4.3 LIMITATIONS AND FURTHER RESEARCH: 56 REFERENCES 58 APPENDIX 1: Guide for Interview & Questionaires 59 List of interviewees 61 APPENDIX 2:Key Figures of TBS Groups 62 n va y te re ac th iii (Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ© h ng List of Tables p ie Table 2.1 Framework of production planning .11 n w lo Table 3.1 Sharing percent of Vietnam’s export market…………………………… 20 ad ju y th Table 3.2 Interviewees and statement concerning to SCM 34 yi Table 3.3 Shipment report of TBS from week21-week 25, 2010… .38 pl ua al Table 3.4 Quality control of TBS from the beginning until shipment 41 n Table 3.5 Top 10 models in TBS with quality high return rate 42 va n Table 3.6 Situation of lead time at TBS Groups before for some typical model… ….43 oi m ll fu Table 3.7 Lead time flow in production of TBS Groups 44 tz a nh z ht vb k jm om l.c gm an Lu n va y te re ac th iv (Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ© (Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ© h ng p ie List of Figures n w Figure 2.1 Basic flow of SCM (sited of Decathlon company) lo ad Figure 2.2 Basic Quality Control (From Quad tool of Decathlon Company)………….14 y th yi ju Figure 3.1 % Delivery on time of TBS through years for Europe Customer 36 pl Figure 3.2 Global lead time 2008 of TBS .44 ua al Figure 3.3 Replenishment lead time 2008 of TBS…………………………………… 45 n va n Figure 3.4 Derivation of basic cost elements 47 oi m ll fu tz a nh z ht vb k jm om l.c gm an Lu n va y te re ac th v (Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ© (Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ© h ng Abbreviations p ie n w SCM: Supply chain management lo ad DOT: Delivery on time y th yi ju LT : Lead- time pl TBS: Thai Binh Shoes n ua al EU: Europe n va FDI: Foreign Direct Investment fu oi m ll Lefaso: Vietnam Leather and Footwear Association OEM: Original Equipment Manufacturing tz a nh R&D: Research and Development z ht vb QFD: Quality Function Development k jm LOP: Labor cost, Overhead and profit gm EDI: Electronic Data Interchange om l.c TMS: Transportation Management System SQC: Statistical Quality Control an Lu n va y te re ac th vi (Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ© (Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ© CHAPTER 1: INTRODUCTION h ng p ie 1.1 PROBLEM STATEMENT: n w Nowadays, Supply chains are becoming increasingly global and ever more complex lo ad In addition, organizations also want try to support strategic management practices such as y th yi ju entering new markets, controlling business activity in a good system, increasing the pace of pl new product introductions, improving customer satisfaction Thus, for organizations to ua al work closely with their suppliers, logistics providers, distributors and retailers, their supply n n va chains must be streamlined and technology-enabled oi m ll fu However, the full understanding about supply chain management (SCM) and its tz a nh application in the real organizations are different among enterprises Assessing the performance of SCM is necessarily indispensable in the period and Thai Binh Footwear z ht vb Joint Stock is the case at point, especially when Thai Binh is one of biggest footwear k jm companies of Vietnam On the other hand, Thai Binh also has a full supply chain from the gm beginning of material purchase until the finished product among footwear enterprises The l.c om results from the evaluating supply chain management of Thai Binh can be used to refer for an Lu the application of SCM in real enterprises va n Importantly, this research will outline how supply chain management is an re y te important part in business activities, from production view, especially in footwear industry (Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ© ac supply chain management in general and in Thai Binh Footwear Joint Stock- one of typical th Through working few years as supply chain leader, the real problems in applying (Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ© footwear company of Vietnam in particular can show the function and physical structure h ng supply chain management as well as the inner problems in key indicators to measure p ie SCM’s effectiveness I will go to the detail to state clearly my understanding in literature n w review and analyze bottle neck in this company (Chapter 2&3) lo ad Although TBS Group owns one strong supply chain, in their management, it still y th yi ju exist some problems, especially with main key indicators that use to measure the efficiency pl of their supply chain By analyzing the situation arising at SCM of TBS Groups, the author ua al reveals that the delivery on time (DOT) at TBS still faces some big delay Besides, Thai n n va Binh controls well the orders but lead time of order processing is too long Concerning to fu oi m ll the quality, whether TBS can produce the shoes in good quality, there are many additional steps and they need to control more to follow the good and the traceability when there is a nh tz any problem arising at destination For the cost, the author would like to analyze deeply the z detail of production cost and investigate why the cost of TBS is still higher than other ht vb k jm competitors in footwear field gm By examining the concrete footwear company Thai Binh Joint Stock, the author will om l.c show out the main purpose of this study, that is to find the solutions to improve their production planning in order to ensure the rate of delivery on time (DOT), reduce lead time, an Lu control quality figure, optimize the cost in supply chain management n va y te re 1.2 RESEARCH OBJECTIVES: (Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ© ac in a footwear company, to identify key drivers to measure the performance of supply chain th The primary objective of this study is to present the important role of supply chain (Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ© First,, Data collection is realized with case study at typical footwear factory TBS h ng Groups It is not in common and the figure analyzing only for TBS case, it should be a p ie limit and can not give a general comments Secondly, due to some restriction of research scale, I only concentrate on supply n w chain from production view, while the data from other part of supply chain such as lo ad logistics, component supplier or warehouse control were not available for this research y th study yi ju Thirdly, no solution is perfect in any sector also has potential risk My proposal in pl improvement can apply in footwear factory, but it is not at all, in some other case, maybe it ua al is not appropriate Therefore, further research into this issue would make evaluating the n performance of supply chain more comprehensive in several fields va n Finally, this study was designed as a case study, so future research is needed to expand and fu oi m ll make the findings more representative tz a nh z ht vb k jm om l.c gm an Lu n va y te re ac th 57 (Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ© (Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ© REFERENCES h ng p ie n w Blocher, JD, Garrett¸RW, Schmenner (1999): Throughput time reduction- taking one’s lo medicin Production and Management 8(4), 357-373 ad Dale N.: E-Procurement From Strategy to Implementation y th yi ju Donablue C., R., K 2002: Experimental Economics and Supply chain management Interfaces 32(5), 74-82 pl ua al Handfield R.B., Nichols E.L., – Supply Chain Redesign – Transforming Supply Chains into Integrated Value Systems n va n James W 21st Centuries Business: Managing and Working in the New Digital Economy oi m ll fu Jonathan C and Craig M.V: Creating Breakthough Products: Innovation from Product Planning to Program Approval a nh tz Kim K.Y, Osamu N., Gilbert Y.W.T, Komaran R (Published in 03/2009):Business Cases For Master of Business Administration in Viet Nam – Developing Business Cases in MBA Course of Viet Nam z ht vb k jm Schroeder R.G - University of Minnesota Carlson School of Management – Second Editon 2003: Operations Management gm om l.c Simchi-L.D, Phil K, Simchi-L.E, Ravi S – Third Edition 2005: Design and Managing The Supply Chain(Concepts, Strategies, and Case Studies) an Lu TBS (2008) Company’s information : TBS Joint Stock report va n Suzanne de Treville, Shapiro R.D., Hameri A.P (revised 2003): Journal Of Operation Management-From supply Chain to demand chain: the role of lead time reduction in improving demand chain performance y te re (Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ© ac 58 th Vinod R.Singhal (Copy Right 2003): Quantifying The Impact Of Supply Chain Glitches on Shareholder Vaue – The Significance of Adaptive Supply Chain Networks (Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ© h ng p ie APPENDIX n w lo Guidance for indepth-interviews & Questionaires ad y th + Populations for interviews: ju yi - People in many management department of TBS Group pl n ua al - Responsible people from big customer of TBS: Decathlon n va + Questionnaires: oi m ll fu Section 1: The understanding about supply chain a nh What you understand about supply chain and supply chain management in general? tz z How supply chain management application in TBS in your Department? ht vb What are main functions of supply chain in your section? k jm What are advantages and disadvantages as well as strong points and weak points of How many main processes in shoes production? om l.c gm current supply chain management of TBS Group? an Lu n va Section 2: The key indicators to measure SCM’s performance of TBS Group (Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ© ac 59 th How is SCM performance measured and what measures are used at TBS? y te re How many key indicators to measure SCM at TBS Group? (Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ© In each indicator, you think that whether any potential problem or risk exists? h ng Describe performance measurement systems in your section that you have utilized p ie What are your expectations of performance measurement in supply chain management n w of TBS? lo ad What is the current production planning at TBS for Europe customer in peak season? y th yi ju How to enlarge the current capacity at TBS to satisfy the over orders transfer from pl customer in their peak sale season? ua al What are the main causes of late delivery of TBS Group in the beginning of 2010? n n va What is main effect in long production lead time at TBS? fu oi m ll 10 In rush time of production planning, how to control well quality in TBS? 11 In SCM of TBS, what are major reasons for component delivery problem? a nh tz 12 How the lead times, delivery, cost, quality effect to SCM in TBS through the years, z especially in 2010? ht vb k jm om l.c gm an Lu n va y te re ac th 60 (Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ© (Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ© h ng  List of interviewees: p ie Full Name Position Organization Nguyen Thanh Son General Director TBS Vu Manh Hoach Factory Director Sole Factory Ngo Ngoc Thi Planning Executive Production & n w No lo ad y th ju Le Lam Ky Ngoc yi planning Import-Export Executie pl ua al Import & Export Nghiem Xuan Hiep n Shoes factory Development Expert R& D Customer relay Costing and Manager Customer service n va Sole and Assembly Manager Ngo Ngoc Anh Phan Van Phuong oi m ll Phan Thi Thu Thao Production and Production & Planning Director planning tz a nh fu z ht vb Tran Dinh Cong Technical Expert 10 Hoang Van Minh Purchasing manager Purchasing 11 Nguyen Thi Hoai Trinh Supply Chain production leader Decathlon Customer k jm Sole factory om l.c gm an Lu n va y te re ac th 61 (Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ© (Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ© ep n g hi n w APPENDIX 2: Key figures of TBS Groups l oa d hy j t Output and export value of footwear and leather industry Vietnam 2005-2007 u 2005 yi p Items 2006 2007 l 472,736,000 n a l ua Values(USD) s) 3,039,583,000 Export Output(pairs) Values(USD) f u ll m 1.Shoes all Output(pair 579,284,490 3,591,563,840 Export Values(USD) n s) Export va Output(pair 502,787,703 3,993,280,816 oi n kinds(prs) h 18.1% at z Growth rate: 11.2% z In which: vb h t 1,789,291,000 Canvas 42,017,000 611,050,000 381,645,250 2,663,041,630 391,630,780 2,701,933,690 35,499,760 217,194,900 38,318,070 205,178,270 k 272,874,000 jm Sport Shoes om gm l.c shoes Lu a n va n re 62 t ey th ac si cd e g jg hg (Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ© (Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ© ep n g hi 87,093,280 538,702,540 110,530,890 Sandals 68,270,000 545,521,000 75,046,210 202,624,780 74,195,620 Finished 47,000,000 51,000,000 51,700,000 50,000,000 802,567,750 w 93,721,000 89,574,000 n Ladies shoes l oa d t hy j 284,562,410 u yi p 80,000,000 l a l ua Leather of all n kinds(sqft) va 500,000,000 n Bags 55,000,000 f u ll m &handbags of oi n all kinds(unit) at z h Source: LEFACO Vietnam (2007) z vb h t k jm om gm l.c Lu a n va n re 63 t ey th ac si cd e g jg hg (Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ© 600,000,000 (Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ© h ng Footwear export of Vietnam 2006-2008 p ie n w MARKET FOR EXPORTING EU NORTH AMERICA JAPAN OTHERS lo ad 2007 Turnover(USD % million) 2,176.83 54.5 885.16 22.16 2008 Estimated Turnover(USD % million) 2,489.94 53.0 1,089.94 23.2 113.13 709.13 3.15 19.74 114.75 817.51 2.80 20.54 136.24 981.88 2.90 20.90 100.00 3,994.24 100.00 4,698.00 100.00 yi ju y th 3,591.56 pl TOTAL 2006 Turnover(USD % million) 1,966.54 54.75 802.76 22.35 n ua al Source: LEFACO Vietnam (2008) va Business performance 2004-2007 Currency in VND 2004 2005 2006 2007 519,552,514,491 585,615,393,583 736,690,232,225 753,428,889,993 518,839,614,929 585,615,393,583 735,353,612,014 752,191,961,582 472,366,711,342 523,429,367,270 651,339,300,289 662,503,792,998 n oi m ll fu tz a nh 46,472,903,587 62,186,026,313 84,014,311,725 89,688,168,584 4,251,545,031 8,710,425,058 7,902,988,771 15,351,785,359 24,759,976,464 22,909,154,765 29,482,757,810 35,545,840,306 11,433,023,161 28,742,921,976 32,287,579,493 (555,429,673)* 147,541,082 74,027,656 92,797,559 10,877,593,488 28,890,463,059 32,361,607,149 79,189,533,508 2,719,398,372 7,373,613,408 9,061,250,002 14,336,936,989 8,158,195,116 21,516,849,651 23,300,357,147 64,852,596,519 z ht vb 7,531,971,810 9,706,492,550 k jm 47,079,686,051 47,936,104,842 l.c gm 79,096,735,949 om an Lu n va y te re ac th Contents Total sales Net sales Cost of goods sold Gross margin Selling cost Finance cost Overhead cost Net profit from business Other profit Total profit before tax 10 Income tax 11.Profit after tax 64 (Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ© (Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ© Notes:* figures in brackets were negative numbers h ng p ie 800 700 n w 600 lo 500 ad Total sale Cost Profit after tax 400 ju y th 300 200 yi 100 pl ua al 2004 2005 2006 2007 n n va Demand(pairs) * 9,767,745 11,554,287 12,585,791 14,010,287 15,278,456 Capacity (pairs) 9,000,000 10,000,000 11,000,000 12,000,000 13,000,000 Export (pairs) 7,399,746 9,399,767 10,334,135 11,273,601 12,490,341 tz a nh z ht vb Year 2005 2006 2007 2008 2009 oi m ll fu Demand, production capacity and export 2005-2009 k jm om l.c gm (*) Demand based on the number of orders of customers at the beginning of the year or on forecast of customers given for TBS group an Lu n va y te re ac th 65 (Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ© (Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ© Demand,production capacity and export(prs) h ng p ie 18,000,000 16,000,000 Demand(pairs) * Capacity (pairs) 14,000,000 n w 12,000,000 Export (pairs) 10,000,000 lo 8,000,000 ad 6,000,000 y th 4,000,000 yi ju 2,000,000 pl 2005 2006 2007 2008 2009 n ua al va n Production planning in 2009 Real k jm om l.c gm Planned average output per day(prs) 36,689.00 39,436.00 39,644.00 47,715.00 70,003.00 64,148.00 59,724.00 47,798.00 43,632.00 43,339.00 45,354.00 40,463.00 Lu Real average output per day(prs) 34,623.00 28,822.00 36,721.00 37,953.00 49,594.00 47,807.00 47,390.00 46,231.00 36,208.00 40,214.00 42,034.00 43,365.00 an n va 900,174 489,969 954,753 986,790 1,289,435 1,290,780 1,279,540 1,202,011 832,786 1,085,765 1,050,843 1,127,495 12,490,341 ht vb 990,600 670,420 1070,400 1,240,578 1,890,072 1,732,000 1,732,000 1,290,549 1090,810 1,213,500 1,224,560 1,132,967 15,278,456 z 26 17 26 26 26 27 27 26 23 27 25 26 Planned tz 27 17 27 26 27 27 29 27 25 28 27 28 Demand(pairs/month) a nh 10 11 12 Total oi m ll fu Month Working days(days/month) Planned Real y te re ac th 66 (Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ© (Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ© h ng p ie The cost information for producing sport shoes Currency in VND Expense Index Regular time cost (VND/pair) Over time cost (VND/pair) Subcontract cost Inventory cost ((VND/pair/month) Training cost (VND/pair) Lay off cost (VND/pair) n w 43,350 65,025 51,000 2,700 17,850 15,300 lo ad yi ju y th pl ua al n Management System Model of Thai Binh Shoes 2005-2009 n va oi m ll fu SHAREHOLDERS MEETING TBS GROUP BOARD OF MANAGEMENT LEADERSHIPS tz a nh BOARD OF CONTROLLERS & CAPITAL MGNT,INVT STATISTICS, ANALYSIS & LEGAL DOCUMENTS z ht vb FINANCIAL BLOCK k jm BLOCK OF HUMAN RESOURCE DEVELOPMENT HR& IT ACCOUNTING RECT & TRAI NING SECURITY & SAFETY TRADE UNION & BENEFI TS om LABOR FORCE SALARY &PRODUC TIVITY MGNT l.c INVEST & ASSETS’ MGNT gm FINANCIAL MGNT an Lu n va y te re ac th 67 (Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ© (Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ© Main products of TBS Group h ng p ie n w lo ad yi ju y th pl n ua al n va oi m ll fu Production performance from 2005-2008 a nh 2005 852,524 2006 971,162 tz 2007 1,138,596 2008 1,354,603 10,789 1,240 z 8,078 9,403 ht vb k jm Criteria Turn over (million VND) Production volume (million prs) gm Demand,production capacity and export(prs) om l.c 12,407 2008 1,354,603 Lu 10,789 2007 an 1,138,596 9,403 va 2006 971,162 n 8,078 2005 200,000 400,000 600,000 800,000 1,200,000 1,400,000 Production volume (million prs) 1,600,000 ac th Turn over (million VND) 1,000,000 y te re 852,524 68 (Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ© (Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ© ep n g hi Production Process with cold cement technology for sport shoes w n l Batching EVA (EVA cutting machine) oa d Batching compound (Rubber cutting machine) Rolling-Laminating (Laminating roller) t hy j Cutting (Hydraulic cutting machine) l yi p a l ua Embroidering logo Mixing (Mixing roller) Mixing (Mixing roller) n (Computer embroidery machine) n Sheeting (Sheeting machine) oi n f u ll m Stitching pieces (Stitching machine) va Printing-pressing logo (High frequency embossing machine) Dispersion Kneading (Dispersion kneader) u Dispersion Kneading (Dispersion kneader) Cutting pieces EVA pressing (Cutting machine) (EVA pressing machine) at z h Upper moulding (Upper moulding machine) z vb h Lasting (Lasting machine) Sheeting (Sheeting machine) Outsole pressing (Hydraulic outsole pressing machine) EVA Skiving (Skiving machine) t jm Buffing-Attaching EVA Phylon k Attaching (Sole attaching machine) Trimming EVA cutting (Trimming-machine) (Cutting machine) gm l.c (Buffing machine) om Removing form,cleaning& Pakaging Lu a n va n re 69 t ey th ac si cd e g jg hg (Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ© Phylon pressing (Phylon pressing machine (Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ© ep n g hi Production organization of a sole factory and shoes factories of TBS w n l oa d t hy j Shoes Factory Sole factory u l yi p Cutting shop Printing shop n Lamina ting shop Stockfiting shop a l ua MixingPresssing shop Embroide ry shop n va EVAPhylon shop f u ll m h oi n at z z vb h t k jm om gm l.c Lu a n va n re 70 t ey th ac si cd e g jg hg (Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ© Stitchin g shop Lasting shop (Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ© (Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©(Luận.văn).evaluatinh.the.performance.of.supply.chain.management.and.solution a.case.study.of.thái.binh.shoes luận.văn.thạc.sÄ©