Business ethics group assignment case study nestlé and its ethical issues

SCHOOL OF ADVANCED EDUCATION PROGRAMS NATIONAL ECONOMICS UNIVERSITY BUSINESS ETHICS GROUP ASSIGNMENT CASE STUDY: NESTLÉ AND ITS ETHICAL ISSUES Lecturer: Nguyen Bich Ngoc Participants: Class: Đoàn Quang Huy Nguyễn Ngọc Phương Trần Phương Thảo Đỗ Trần Trí Nghĩa Lê Hải Yến Bùi Thái Hòa : : : : : : 11222765 11225263 11225977 11224616 11227060 11222411 International Business Management 64B Hanoi, 2023 Contents ABSTRACT INTRODUCTION I HISTORY II BUSINESS SCALES III BUSINESS SEGMENTS IV VISION AND MISSION ETHICAL ISSUES IN NESTLÉ I CHILD LABOR IN CACAO FARM 1.1 Definition of “Child Labor” 1.2 The reaction of Nestlé and customers 1.3 Consequence 12 1.4 Action Plan by Nestlé 13 1.5 Conclusion 14 II FOOD HYGIENE AND SAFETY IN PIZZA BUITONI 15 2.1 Introduction 15 2.2 Overview of the Pizza Scandal 15 2.3 Ingredient Misrepresentation 15 2.4 Consumer Response and Industry Repercussions before Nestlé Pizza Scandal 17 2.5 Rebuilding trust and restoring the industry's reputation for Nestlé Buitoni Pizza 18 CONCLUSION 20 REFERENCES 21 This is a preview Do you want full access? Go Premium and unlock all 21 pages ABSTRACT This abstract provides a critical analysis of Nestlé's business ethics, focusing on its corporate practices Nestlé, a prominent and beverage company The two main Accessglobal to allfood documents issues raised in this abstract about Nestlé's business practices are child labor and sanitation/food safety ConcernsGet haveUnlimited been raised Downloads concerning Nestlé's adherence to ethical labor standards as a result of claims of child labor in its cocoa supply chain, notably in West Africa The hygiene andImprove food safety standards of Nestlé have also come under your grades scrutiny, as there have been incidents of product contamination and recalls in Buitoni Pizza These problems have drawn criticism and legal challenges, highlighting how crucial it is to address child labor and make sure that Nestlé's operations follow strict cleanliness and food safety regulations To preserve customer confidence and uphold ethical standards in the industry, Nestlé must take aggressive steps to end child labor and improve its Share your documents to unlock cleanliness and food safety policies Upload Free Trial Get 30 days of free Premium Already Premium? Log in INTRODUCTION I HISTORY • 1866: Foundation of Anglo-Swiss Condensed Milk Company- The precursor to Nestlé, the Anglo-Swiss Condensed Milk Company, was established by Henri Nestlé, a Swiss chemist, and two English brothers, Charles and George Page • 1905: Merger with Nestlé- Nestlé merged with Anglo-Swiss Condensed Milk Company, expanding its product range to include chocolates and other confectionery • 1938: Invention of Nescafé- Nestlé introduced Nescafé, an instant coffee product, which revolutionized the coffee industry and became a global success • 1947: Introduction of Nestlé Chocolate- Nestlé launched its chocolate brand, offering a variety of chocolate bars and confectionery products that gained widespread popularity • 1984: Acquisition of Carnation: Nestlé acquired Carnation Company, a major producer of evaporated milk and other dairy products, expanding its presence in the United States • 2002: Formation of Nestlé Health Science: Nestlé established Nestlé Health Science, a subsidiary focused on personalized nutrition and medical nutrition products • 2018: Launch of Starbucks Global Coffee Alliance: Nestlé formed a global coffee alliance with Starbucks, allowing Nestlé to market, sell, and distribute Starbucks packaged coffee and tea products worldwide • 2021: Nestlé sells Nestlé Waters North America brand and acquires functional brands Essentia and Nuun • 2022: The creation of the Nestlé Institute of Agriculture Sciences which aims to strengthen the business’s agricultural science expertise Now, Nestlé is administrated by U Mark Schneider, Chief Officer on the left and Paul Bulcke, Chairman on the right II BUSINESS SCALES In 2022, Nestlé was the world’s largest, most diversified food and beverages company This company has a unique global footprint and sells its products in 188 countries worldwide and is the employer of 275,000 workers Source: 2022 annaul review reported by Nestlé In total, the company reached sales of CHF 94.4 billion in the year 2021 The majority of its sales were contributed by the American market, with CHF 33.0 billion, accounting for 35% of Nestlé’s sales The second highest was Europe market, accounting for 23.62% with 22.3 CHF billion and was followed by AOA and Latam market III BUSINESS SEGMENTS Nutrition has been the cornerstone of Nestlé Company since its inception in the year 1867 Therefore, most products and services provided by the company revolve around nutritional needs The company strives at providing quality productsand services which will help in promoting the better and healthy well-being of its consumers Nestlé has gained a world reputation for its consistency in providing quality and safe products Nestlé provides a diversified range of products with over 2,000 brands, which can be classified into categories: (1) Powdered and Liquid Beverages ; (2) PetCare; (3) Nutrition and Health Science; (4) Prepared dishes and cooking aids; (5) Milk products and Ice cream; (6) Confectionery (7) Water (Nestlé, 2022) Nestlé’s portfolio covers almost every food and beverage category This enables the company to serve customers of all age brackets thereby increasing the opportunities for return and spread the risks of investments This is a preview Do you want full access? Go Premium and unlock all 21 pages Access to all documents Get Unlimited Downloads Improve your grades Upload Source: 2022 annaul review reported by Nestlé Share your documents to unlock IV VISION AND MISSION Free Trial Get 30 days of free Premium Already Premium? Log in Nestlé is the world's leading nutrition, health and wellness company Mission of Nestlé is "Good Food, Good Life" that is to provide consumers with the best tasting, most nutritious choices in a wide range of food and beverage categories and eating occasions, from morning to night Vision: To be a leading, competitive, Nutrition, Health and Wellness Company delivering improved shareholder value by being a preferred corporate citizen, preferred employer, preferred supplier selling preferred products ETHICAL ISSUES IN NESTLÉ I CHILD LABOR IN CACAO FARM Chocolate is one of life’s guilty pleasures; a nibble here, a cheeky bar there Nothing excessive, just a morsel or two of sugary joy to brighten our days Yet, the delights of chocolate are not universal Over recent years, the multibillion-dollar chocolate industry has been rocked by reports of pervasive child labor deep within its supply chain 1.1 Definition of “Child Labor” + According to the International Labor Organization (ILO): The term “child labor” is often defined as work that deprives children of their childhood, their potential and their dignity, and that is harmful to physical and mental development + Three main international human and labour rights standards – the Convention on the Rights of the Child, the ILO Minimum Age Convention (No 138) and the universally-ratified ILO Worst Forms of Child Labour Convention (No 182) – set legal boundaries for child labour and provide grounds for national and international actions to end it + In more technical terms, child labour encompasses work performed by children in any type of employment, with two important exceptions: permitted light work for children within the age range specified for light work; and work that is not classified as among the worst forms of child labour, particularly as hazardous work, for children above the general minimum working age + The definition of child labour can include hazardous unpaid household services, commonly referred to as hazardous household chores Statistical standards for measuring child labour in household chores are less developed, however The estimates of child labour published in the Report excluded household chores except where otherwise indicated + The detailed concepts and statistical definitions are referred to in the Annex of the global estimates report as well as the separate publication “Methodology of the global estimates of child labour” + This unethical practice violates international labor standards and human rights principles + Here is a graph that could illustrate more about child labour all around the world + The 2020 estimates use data from more than 100 household surveys covering two-thirds of the world population of children aged to 17 years These include multiple indicator cluster surveys (MICS), implemented with the assistance of UNICEF, child labour surveys implemented with the assistance of the ILO, demographic and health surveys (DHS) from USAID, labour force surveys (LFS) and other national household surveys - The modern slave trade is common in many business institutions with long, complex supply chains and those that operate in areas without strict laws And Nestlé violated international labor standards and human rights principles + Children younger than 15 continue to work at cocoa farms connected to Nestlé, more than a decade after the food company promised to end the use of child labor in its supply chain + There is plenty of evidence, however, that the world’s chocolate supply depends heavily on child labor and that despite two decades of industry promises, it remains This is a preview Do you want full access? Go Premium and unlock all 21 pages widespread While much of it occurs on family farms, some is also arranged by traffickers who ferry in children from neighboring Mali and Burkina Faso To human rights advocates, the persistence of child labor Access in the world’s supply amounts to, at best, tragic to all cocoa documents negligence Get Unlimited Downloads + A new report by the Fair Labor Association (FLA), commissioned by Nestlé, saw researchers visit 260 farms used by the company in Ivory Coast from September to Improve grades December 2014 The researchers found 56your workers under the age of 18, of which 27 were under 15 -The way Nestlé treat the children: The workers alleged that they had been captured in Mali and then sent to work in the Ivory Coast They say that they were held against their will, beaten and forced to work long hours for no pay on farms where Nestlé sourced its Share your documents to unlock cocoa Upload 1.2 The reaction of Nestlé and customers 1.2.1 The reaction of Nestlé +Nestlé determined to eradicate the problem of child labour in its supply chain and had made a priority for its company with actions such as our CLMRS The elimination of Get 30 of freeneed Premium child labour is a shared responsibility anddays all people to engage with other global and local stakeholders, including the Ivorian government to make sustained progress in tackling this serious and complex issue Free Trial + With all the criticism and tackle, Nestlé responded: “Child labor has no place in Already Log in our supply chain Our Nestlé CorporatePremium? Business Principles and Supplier Code explicitly cover child labor and we are taking action to progressively eliminate it by assessing individual cases and tackling the root causes These efforts are part of the Nestlé Cocoa Plan, which aims to improve the lives of cocoa farming communities and the quality of the cocoa we purchase.” + In 2014, the company set up our Child Labour Remediation and Monitoring System (CLMRS) in Côte d’Ivoire This comprehensive mechanism includes the Fair Labour Association (FLA) to identify children at risk in each cocoa community and the specific conditions that put them at risk Moreover, Nestlé worked with individual households and the community to raise awareness, address and prevent the problem CLMRS has been introduced in 22 farmer co-operatives and will be rolled out to all Nestlé Cocoa Plan co-operatives, around 70, by the end of 2016 + Creating opportunities for children in cocoa growing communities to attend school is one of the ways known to help reduce the incidence of child labour In 2014, the 17 schools we refurbished or built in Côte d’Ivoire enabled 2,908 children to go to school for the first time This means the company achieved their target of building or refurbishing 40 schools in only four years; one year ahead of schedule These efforts, which have benefited more than 11,000 children so far, are part of our ongoing long-term commitment to tackle this issue 1.2.2 The reaction of consumers The scandal of Nestlé's involvement in child labor has evoked various reactions from consumers worldwide Here are some common consumer reactions observed in response to the scandal: • Social Media Activism: Consumers often turn to social media platforms to express their concerns and share information about the child labor scandal They may use 10 hashtags, create online campaigns, or share news articles to raise awareness and encourage others to take action • Demanding Transparency: Consumers demand transparency from Nestlé regarding its supply chain practices and the measures taken to combat child labor They expect the company to provide detailed information on its sourcing methods, audits, and remediation efforts to regain their trust • Support for Ethical Brands: Some consumers shift their preferences towards brands that are known for their ethical practices and commitment to labor rights They seek out alternative products from companies that have a track record of responsible sourcing and fair labor practices • Engaging with NGOs and Activist Groups: Consumers may choose to support or collaborate with non-governmental organizations (NGOs) and activist groups working to address child labor issues They contribute through donations, volunteering, or participating in advocacy campaigns to bring about change and hold companies accountable • Demand for Regulatory Action: Consumers often call for stronger government regulations and stricter enforcement of labor laws to prevent child labor in supply chains They may engage in petitions, write to policymakers, or join initiatives advocating for legislative changes that protect vulnerable workers, including children • Expectation of Corporate Accountability: Consumers expect Nestlé and other companies involved in similar scandals to take responsibility for their actions, acknowledge any wrongdoing, and implement robust measures to prevent future instances of child labor They demand transparency, accountability, and visible commitment to ethical practices → It is important to note that consumer reactions can vary in intensity and duration, and they may have a significant impact on a company's reputation and bottom line As a result, companies like Nestlé face pressure to address the concerns raised by consumers and take meaningful steps to eliminate child labor from their operations and supply chains 11 This is a preview Do you want full access? Go Premium and unlock all 21 pages • 1.3 Consequence Children: they must endure physical and psychological suffering as they work for long hours, often stitch balls, in cramped and toxic sweatshop environments These Access to all documents working conditions deny them access to education Increasing demand for products made through child labor cycle, leading to more exploitation, Getperpetuates UnlimitedtheDownloads slavery, and discouragement of education supporting child labor not only robs children of their innocence and freedom but also deprives them of their right to Improve your grades education • Company: o Damage to Reputation: Child labor allegations and instances can severely damage Nestlé's reputation as a responsible and ethical company Such incidents can lead to Share your documents to unlock public outrage, negative media coverage, and a loss of consumer trust This can impact the company's brand image and customer loyalty Consequently, this awareness is likely to result in consumer backlash and boycotts Ethically conscious consumers may choose to avoid Nestlé products, leading to a decline in sales and revenue Legal and Regulatory Consequences: Child labor is illegal in many countries, and Get 30 days of free Premium Nestlé could face legal consequences if it is found to be involved in such practices The company may be subjected to fines, legal penalties, and sanctions by regulatory authorities, which can have financial and operational implications Supply Chain Disruption: If child labor is discovered in Nestlé's supply chain, it can Premium? inmay need to sever ties with lead to disruptions inAlready sourcing and production.Log Nestlé suppliers found to employ child labor, leading to the need for alternative sourcing and potential delays in production Increased Scrutiny and Monitoring: Nestlé may face increased scrutiny and monitoring from stakeholders, including NGOs, labor rights organizations, and regulatory bodies This can result in more rigorous audits, investigations, and demands for transparency, placing additional pressure on the company to address child labor issues effectively Upload Free Trial o o o 12 1.4 Action Plan by Nestlé Tackling child labor risks is a critical part of a just transition to a fairer and more sustainable food system Nestlé has implemented an action plan to address the issue of child labor in its supply chain Here are some key steps the company has taken + Supply Chain Mapping: Nestlé conducted a comprehensive mapping of its supply chain to identify high-risk areas and assess the presence of child labor This allows the company to have a better understanding of the specific regions and farms where child labor may occur + Community and Educational Development Programs: Nestlé has implemented community development programs in cacao-growing regions These initiatives aim to address the root causes of child labor by improving access to education, enhancing livelihoods, and empowering cacao farming communities By investing in education and providing alternative opportunities, Nestlé aims to break the cycle of poverty and child labor Since they started our program in Côte d'Ivoire in 2012 they've built or refurbished 53 schools and provided school kits and financed the delivery of birth certificates to improve access to education for over 40,000 children + Collaboration with Stakeholders: Nestlé engages with various stakeholders, including governments, NGOs, industry peers, and consumers, to address the issue of child labor collectively By collaborating with these stakeholders, Nestlé aims to drive systemic change, share best practices, and develop industry-wide solutions to eliminate child labor + Supplier Code of Conduct: Nestlé has established a comprehensive Supplier Code of Conduct, which sets out the company's expectations and requirements regarding ethical labor practices, including the prohibition of child labor Suppliers are expected to comply with these standards, and Nestlé works closely with them to ensure adherence + Audits and Assessments: Nestlé conducts regular audits and assessments of its suppliers to evaluate their compliance with the company's Supplier Code of Conduct These audits help identify any instances of child labor and other labor rights violations, enabling Nestlé to take appropriate corrective actions + Remediation and Collaboration: In cases where child labor is found, Nestlé takes immediate action to address the issue This includes working closely with suppliers to develop and implement remediation plans that focus on protecting the rights and well-being 13 of affected children Nestlé also collaborates with various stakeholders, including NGOs, to support and facilitate remediation efforts + Capacity Building and Training: Nestlé recognizes the importance of building the capacity of its suppliers to ensure they have the necessary knowledge and resources to address child labor effectively The company provides training and support to suppliers, helping them understand and implement responsible labor practices + Responsible Sourcing and Certification: Nestlé actively seeks to source its raw materials from suppliers who adhere to responsible and sustainable practices The company promotes certification programs, such as the Roundtable on Sustainable Palm Oil (RSPO) and the Rainforest Alliance, to ensure responsible sourcing and reduce the risk of child labor in its supply chain 1.5 Conclusion Nestlé has been criticized for using forced labor, among other unethical issues, to maximize its profits The conglomerate should seek to build trust with various parties it has to serve going forward Ethical dilemmas like the one in our case are nightmares for most managers and should be handled with due diligence Many managers have a hard time because both options usually result in losses There are cases where opposing dilemmas fit in different time frames like in this case study After considering the ethical factors and the options available, this case study is one of the few where one option, which is continuing with the distribution and procurement strategy, fits in the short term, and a change of strategy would be helpful in the long term 14 This is a preview Do you want full access? Go Premium and unlock all 21 pages II FOOD HYGIENE AND SAFETY IN PIZZA BUITONI 2.1 Introduction The pizza industry, renowned for its and versatile offerings, has long been Access todelicious all documents a favorite among food enthusiasts worldwide However, recent events have brought the Get Downloads industry into the spotlight for all the Unlimited wrong reasons This report delves into a scandal that has rocked the pizza industry, exposing controversial practices and their impact on Improve your grades consumer trust and industry reputation 2.2 Overview of the Pizza Scandal The pizza scandal revolves around several key issues, including ingredient misrepresentation, unsanitary practices, and labor exploitation These revelations have prompted public outrage and calls for greater transparency and accountability within the Share yourhas documents to unlock industry The Nestlé Buitoni pizza scandal had a profound impact on consumer trust and the reputation of both Nestlé as a brand and the pizza industry as a whole The erosion of consumer trust, negative public perception, declining brand loyalty, legal consequences, and regulatory scrutiny have collectively damaged Nestlé's standing and cast a shadow over the industry However, through transparent communication, quality assurance, and ethical business practices, Nestlé and the pizza industry can begin the journey of rebuilding 30 days of free Premium consumer trust and restoring theirGet reputations in the long term Upload Free Trial 2.3 Ingredient Misrepresentation Already Premium? Log in The Nestlé Buitoni pizza scandal brought to light significant concerns regarding ingredient misrepresentation within the brand's pizza products This section provides a 15 detailed analysis of the practices involved in ingredient misrepresentation, shedding light on the deceptive actions that eroded consumer trust • Adulteration and Substitution: Nestlé Buitoni pizzas were found to contain lower quality or substitute ingredients than those advertised This practice allowed the company to cut costs while maintaining the appearance of using premium ingredients In addition, Nestlé Buitoni pizzas also employed misleading labeling practices, where the packaging prominently displayed images and descriptions of high-quality ingredients, despite using inferior alternatives in the actual product • Artificial Flavor Enhancers: Nestlé Buitoni pizzas were discovered to contain artificial flavor enhancers to mimic the taste of natural ingredients These additives created the illusion of using authentic and high-quality ingredients Besides that, Nestlé failed to disclose the use of artificial flavor enhancers on their packaging, leading consumers to believe that the flavors were derived from natural sources • Misleading Advertising and Marketing: Nestlé employed visually appealing marketing campaigns that showcased fresh and visually appealing ingredients However, the actual product failed to meet these representations, leaving consumers feeling deceived On top of that, Nestlé Buitoni pizzas made exaggerated claims about the quality and authenticity of their ingredients, creating a false perception of a premium product • Concealing Ingredient Sourcing: Nestlé Buitoni pizzas lacked transparency regarding the sourcing of ingredients Consumers were unaware of the origin and quality of the components used, further exacerbating the ingredient misrepresentation issue Moreover, Nestlé failed to disclose information about the use of lower quality or substitute ingredients, intentionally withholding critical details from consumers • Impact on Consumer Trust: The ingredient misrepresentation practices employed by Nestlé Buitoni pizzas shattered consumer trust and confidence in the brand Consumers felt deceived and betrayed, leading to a decline in loyalty At the same time, Nestlé's misrepresentation practices tarnished its reputation as a reliable and trustworthy brand Negative word-of-mouth and media coverage further contributed to the erosion of consumer trust → In general, the detailed analysis of ingredient misrepresentation practices by Nestlé Buitoni pizzas exposes the extent to which the company manipulated ingredients, labels, 16 and marketing tactics to deceive consumers Adulteration, artificial flavor enhancers, misleading advertising, and a lack of transparency in ingredient sourcing contributed to the erosion of consumer trust and damage to Nestlé's brand reputation Moving forward, transparency, accountability, and a genuine commitment to using quality ingredients are essential to rebuilding consumer trust and restoring the reputation of Nestlé and the wider pizza industry 2.4 Consumer Response and Industry Repercussions before Nestlé Pizza Scandal 2.4.1 Consumer Response The Nestlé Buitoni Pizza scandal, as assumed, has likely resulted in various responses from consumers • Loss of trust and brand loyalty: Consumers who were previously loyal to Nestlé Buitoni Pizza may feel betrayed and lose trust in the brand They may choose to stop purchasing Nestlé Buitoni products and switch to alternative pizza brands • Negative sentiment and boycotts: The scandal may lead to negative sentiment among consumers who express their dissatisfaction and anger through social media, online reviews, and word-of-mouth Some consumers may even participate in boycotts, refusing to support Nestlé Buitoni Pizza or other Nestlé products • Increased scrutiny and demand for transparency: Consumers may become more cautious and demand greater transparency from Nestlé and other pizza brands They may expect clear information about ingredients, sourcing practices, and manufacturing processes to ensure product integrity 17 This is a preview Do you want full access? Go Premium and unlock all 21 pages 2.4.2 Industry Repercussions The Nestlé Buitoni Pizza scandal can have wider repercussions within the pizza industry, affecting not only Nestlé but alsotoother players Access all documents • Stricter regulations and inspections: Regulatory authorities may increase scrutiny Get Unlimited Downloads and implement more stringent regulations to ensure food safety and prevent deceptive practices within the pizza industry This can lead to additional compliance Improve your grades requirements and higher operational costs for all pizza establishments • Consumer demand for quality and transparency: The scandal can spark a broader consumer demand for higher quality and greater transparency in the pizza industry This may prompt pizza establishments to reassess their practices, improve ingredient sourcing, and enhance transparency to regain consumer trust Share your brands: documents unlock • Competitive advantage for ethical Pizzatoestablishments that prioritize ethical practices, transparency, and quality may benefit from the scandal by positioning themselves as more trustworthy alternatives to Nestlé Buitoni Pizza Consumers may shift their preferences to brands that can demonstrate integrity and genuine commitment to their customers Upload Free Trial Pizza 2.5 Rebuilding trust andGet restoring the reputation for Nestlé Buitoni 30 days ofindustry's free Premium Assuming there has been a scandal, requires a comprehensive approach that focuses on transparency, accountability, and proactive measures to address consumer concerns Nestlé Buitoni Pizza should issue a sincere and public apology, acknowledging any Already Premium? Log in wrongdoing or shortcomings that may have occurred Taking responsibility for the scandal is an important first step in rebuilding trust with consumers • Transparent Communication: Open and transparent communication is crucial Nestlé Buitoni Pizza should provide clear and accurate information about their products, including ingredients, sourcing practices, and manufacturing processes This can be done through enhanced labeling, updated packaging, and accessible online platforms where consumers can find detailed information • Quality Assurance and Testing: Implement robust quality assurance programs to ensure the integrity and safety of Nestlé Buitoni Pizza products This can involve rigorous testing of ingredients, regular audits of manufacturing facilities, and adherence to industry standards and regulations Communicating these quality assurance measures to consumers can help rebuild confidence in the brand 18 • Consumer Engagement and Feedback: Actively engage with consumers to understand their concerns, gather feedback, and address any issues promptly This can be done through various channels such as social media platforms, customer surveys, and feedback mechanisms on the company's website Demonstrating a commitment to listening and responding to consumer feedback helps rebuild trust and shows that Nestlé Buitoni Pizza values its customers' opinions • Sustainability and Ethical Practices: Emphasize sustainable and ethical practices throughout the supply chain This includes responsible sourcing of ingredients, supporting fair labor practices, and minimizing environmental impact Communicating Nestlé Buitoni Pizza's commitment to sustainability and ethical standards can help restore the brand's reputation and appeal to socially conscious consumers • Collaboration with Industry and Experts: Nestlé Buitoni Pizza should collaborate with industry organizations, regulatory bodies, and experts in food safety and integrity By actively participating in initiatives, sharing best practices, and staying updated on emerging trends and regulations, the brand can demonstrate a commitment to continuous improvement and industry leadership • Consistent Delivery of Promises: Nestlé Buitoni Pizza must ensure that their actions align with their promises Consistency in product quality, ingredient transparency, and ethical practices is crucial for rebuilding trust By consistently delivering on their commitments, Nestlé Buitoni Pizza can demonstrate that they have learned from the scandal and are dedicated to regaining consumer confidence →Rebuilding trust and restoring the industry's reputation is a long-term process that requires sustained effort and genuine commitment By implementing these measures and consistently prioritizing consumer satisfaction and food integrity, Nestlé Buitoni Pizza can work towards rebuilding trust and reestablishing its position within the industry 19 CONCLUSION Although Nestlé confronted with human rights such as failing to identify and prevent human rights violations in direct operations and extending supply chain (e.g., forced labor, child labor, working hours, living wage, etc.), Nestlé has brought out Human Rights Due Diligence Framework, Salient issue action plans, Sustainable Sourcing programs (e.g., Nescafé Plan, Nestlé Cocoa Plan, etc.), Policies, processes and controls to respect and promote human rights along with Grievance mechanisms and consequence management Besides that, regarding of health and safety scandals, Nestlé has launched long-term initiatives to promote safe and healthy behaviors, Health and safety policies and procedures as well as Procedures to comply with local health besides safety legislation and finally Employee Health Strategy, including #HealthyLives to build personal health, safety and well-being awareness among employees Most importantly, even engaging in ethical compliance issues including missing out to act with integrity or in a manner consistent with their purpose and values, which adversely impact their corporate reputation and brands in addition to Penalties and Litigation, Nestlé has embarked on Corporate Business Principles and Code of Business Conduct for the purpose of group’s commitment to integrity 20 This is a preview Do you want full access? Go Premium and unlock all 21 pages REFERENCES 1.cocoainitiative.org (n.d.) Retrieved from Child Labour Monitoring and Remediation Systems: https://www.cocoainitiative.org/our-work/operational-support/child-labourAccess to all documents monitoring-and-remediation-systems Get Unlimited Downloads 2.Nestlé (n.d.) Retrieved from Annual Report: https://www.Nestlé.com/investors/annualreport Improve your grades 3.Benzaghta, M A., Elwalda, A., Mousa, M., Erkan, I., & Rahman, M (2021) SWOT analysis applications: An integrative literature review Journal of Global Business Insights, 6(1), 55–73 Web Upload 4.Nandedkar, A., & Brown, R S (2018) Transformational leadership and positive work outcomes International Journal of Organization Theory &to Behavior, Share your documents unlock 21(4), 315–327 Web 5.Ndubisi, N O., & Nygaard, A (2018) The ethics of outsourcing: When companies fail at responsibility Journal of Business Strategy, 39(5), 7–13 Web 6.Perkiss, S., Bernardi, C., Dumay, J., & Haslam, J (2017) A sticky chocolate problem: Impression Management and counter accounts in shaping the corporate image Critical Perspectives on Accounting, 81 Get Web.30 days of free Premium Free Trial Already Premium? Log in 21