(Luận văn) low level of motivation in data analysis team at imperial tobacco vietnam

t to ng UNIVERSITY OF ECONOMICS HO CHI MINH CITY hi ep International School of Business w n lo ad ju y th yi pl al n ua PHAM THI KIM HUYEN n va ll fu oi m at nh LOW LEVEL OF MOTIVATION z IN DATA ANALYSIS TEAM z ht vb k jm AT IMPERIAL TOBACCO VIETNAM om l.c gm n a Lu MASTER OF BUSINESS ADMINISTRATION n va y te re th Ho Chi Minh City – Year 2020 t to ng UNIVERSITY OF ECONOMICS HO CHI MINH CITY hi ep International School of Business w n lo ad ju y th yi pl al n ua PHAM THI KIM HUYEN n va ll fu oi m at nh LOW LEVEL OF MOTIVATION z IN DATA ANALYSIS TEAM z ht vb k jm AT IMPERIAL TOBACCO VIETNAM om l.c gm MASTER OF BUSINESS ADMINISTRATION n a Lu n va SUPERVISOR: DR NGUYEN THI MAI TRANG y te re th Ho Chi Minh City – Year 2020 t to TABLE OF CONTENT ng LIST OF FIGURE hi ep LIST OF TABLE Executive Summary w Acknowledgements n lo COMPANY INTRODUCTION ad 1.1 Company overview y th 1.2 Organizational structure ju yi PROBLEM CONTEXT pl 2.1 Symptoms al ua 2.2 Symptom validation and justification 11 n PROBLEM IDENTIFICATION 14 va n 3.1 Problem mess 14 ll fu 3.2 Potential Problems and validate the main problem 16 oi m 3.2.1 Income dissatisfaction - 16 nh 3.2.2 Poor working environment 18 at 3.2.3 Low level of motivation 21 z 3.3 Updated preliminary cause and effect map 24 z ht vb 3.4 Problem justification 25 jm CAUSE VALIDATION 27 k 4.1 Potential causes 27 gm 4.1.1 Lack of Intrinsic motivation: - 28 l.c 4.1.2 Low level of Extrinsic motivation: - 29 om 4.2 Cause justification 31 a Lu ALTERNATIVE SOLUTIONS 33 n 5.1 Alternative solution 1: Eliminate benefits inequality 33 ORGANIZATION OF ACTIONS 41 CONCLUSION 44 th 6.2 Timeline of implementation 42 y 6.1 Contents of organization of action 41 te re 5.3 Solution justification 38 n va 5.2 Alternative solution 2: Ensure the employees’ job security 36 t to SUPPORTING INFORMATION 45 ng 8.1 Interview Guide 47 hi 8.2 Questionnaire 50 ep 8.3 Summary of transcripts 51 w REFERENCES 69 n lo ad ju y th yi pl n ua al n va ll fu oi m at nh z z k jm ht vb om l.c gm n a Lu n va y te re th t to ng hi LIST OF FIGURE ep Figure ITVN Operation diagram Figure ITVN Organization Chart w n Figure Turnover trend - Talentnet – Mercer post survey report 2018 lo ad Figure Top & Bottom Turnover - Talentnet – Mercer post survey report 2018 10 y th Figure Turnover rate at ITVN 12 ju Figure Preliminary cause and effect tree 15 yi Figure Updated preliminary cause and effect map 24 pl n ua al Figure Cause and effect map 31 n va fu ll LIST OF TABLE m oi Table Total employee turnover rate at ITVN nh at Table Breakdown employee turnover rate at ITVN in 2018 and 2019 z Table Turnover rate of Data Analysis Team 11 z vb Table Replacement costs of Data Analysis Team 13 jm ht Table Costs to implement solution 35 k Table Costs to implement solution 38 gm Table Questionnaire 40 l.c Table Survey results 40 om Table Detailed action plan 41 n a Lu Table 10 Implementation plan 43 n va y te re th t to Executive Summary ng hi Employees is often considered as the most valuable assets in all organizations Recruiting and ep retaining employees in organizations is not only tasks of Human Resources but also involves all w other departments Therefore, managers and leaders in organizations should care about employees, n lo understand their expectations as well as their difficulties, then give ideas to help organizations in ad establishing appropriate policies to attract and develop employees to retain them By doing so, y th organizations can enhance employees motivation and reduce employees turnover rate, which helps ju yi to increase employees productivity and company performance pl The purpose of this research is to find out the main problem and the root cause leads to the high al ua turnover rate in Data Analysis team at Imperial Tobacco Viet Nam Representative Office recently n With the secondary data provided by Human Resources Department and primary data collected va n during the in-depth interviews with three groups of the company’s leaders and the employees who ll fu are currently working in Data Analysis team and who are also left the company, it revealed that oi m income dissatisfaction, poor working environment, and low level of motivation are potential at Representative Office nh problems lead to the high turnover rate in Data Analysis team at Imperial Tobacco Viet Nam z z Further investigating the underlying problems by analyzing the interview results and using the ht vb theories from literature, the main problem is identified as the low level of motivation, especially jm extrinsic motivation, which caused by benefits inequity and job insecurity, that leads to the high k turnover rate in Data Analysis team at Imperial Tobacco Viet Nam Representative Office gm After finding the root cause of high turnover rate, alternative solutions are designed and justified om l.c The solution to eliminate benefits inequity as well as reduce job insecurity by revising the company benefit policies and enhancing engagement meetings for sharing company strategies to the a Lu employees is suggested by the managers, selected by the indirect employees and supported by the n company Director for execution Then, the detailed action plan of this solution is presented to the n va company for implementation to solve the problem y te re th t to Acknowledgements ng hi I would like to express my appreciation to all people who supported me during my studies First, ep I would like to send my thankfulness and special appreciation to my supervisor, Dr Nguyen Thi w Mai Trang, who has kindly supported, guided, advised, and motivated me to complete this thesis n Then, I would like to thank my managers, my colleagues at Imperial Tobacco Vietnam lo ad Representative Office who gave me chances for conducting interviews and spent their valuable y th times for giving me comments and opinions which helps me to come up the results of this thesis ju In addition, I would like to send my regards to all of my classmates of MBA for their support, yi pl encouragement and giving me strength in all the time writing this thesis n ua al n va ll fu oi m at nh z z k jm ht vb om l.c gm n a Lu n va y te re th t to ng COMPANY INTRODUCTION 1.1 Company overview hi ep Imperial Tobacco is a group of subsidiaries of Imperial Brands ( 1), one of the biggest corporations w in tobacco industry in the world Imperial Tobacco subsidiaries manufacture and trade a range of n lo cigarettes, tobacco products, cigars, and tobacco accessories such as papers and tubes Imperial ad Tobacco International Limited Company in United Kingdom has established its representative y th office in Ho Chi Minh city, Viet Nam since 1995 and the office is called Imperial Tobacco Vietnam ju yi Representative Office (ITVN) ITVN’s scope of activities is a liaison office, conducting market pl surveys, identifying and accelerating the trade opportunities in Vietnam market on behalf of the al ua Head Office in United Kingdom ITVN is not allowed to conduct any directly profitable activities n in Vietnam, but only supports the Head Office (Imperial Tobacco International Limited Company va n in United Kingdom) to boost sales of the company’s products in Vietnam market Therefore, ITVN ll fu is responsible for spending investments to increase the quantity of the company’s products selling nh profits the Head Office are earned oi m in Vietnam market, because the more company’s products are sold in Vietnam market, the more at The key product of ITVN is Bastos cigarettes, which are producing by local manufacturer under z z the licensing contract with Imperial Tobacco International Limited Company in United Kingdom vb Bastos cigarettes have been produced and sold in Vietnam market for nearly 25 years, and up to ht jm now, Bastos cigarette brand is in the list of top ten selling brands in Vietnam, gaining its market k share around 5% (based on data of AC Nielsen 2018) Bastos cigarette brand is strength in gm mainstream segment, having price ranges from 10.000 dong to 12.000 dong per pack of 20 om l.c cigarette sticks The key competitors of Bastos cigarettes in the same price segment is Thang Long cigarettes and Sai Gon cigarettes, which are produced by Vinataba, a state-own corporation a Lu n The operation diagram of Imperial Tobacco in Vietnam market can be described in the Figure as n va below: y te re th t to ng Supply materials based on licensing contract hi ep Imperial Tobacco International Limited Company in United Kingdom (Head Office) Earnings profits on material supplied and Royalty fees on products sold Dong Nai Food Industrial Corporation (Manufacturer) w n Distribution channel of Bastos products in Vietnam market lo Funding for ITVN activities ad ju y th yi pl Investment to distribution channel to boost sales Distributors in Vietnam n ua al Imperial Tobacco Vietnam Representative Office (ITVN) n va ll fu Figure ITVN Operation diagram oi m (Source: ITVN Management Department) at nh z Besides, Imperial Tobacco Vietnam Representative Office inherits six values from Imperial z vb Brands: we can, I own, I am, we surprise, I engage, we enjoy Those values are focused to jm ht employees’ competency, performance, motivation, and retention Furthermore, Imperial Brands k has built the Leadership Expectations that give opportunities for not only leaders but also a Lu Organizational structure om 1.2 l.c improve and learn, and to create great teams gm employees to drive performance, to take accountability, to build capability, to lead by example, to n At the end of the year 2019, ITVN has 20 direct employees who are working in departments in agency of ITVN, Humidor Company Though having salary paid by ITVN through Humidor th working in Data Analysis Team are having their labor contracts signed with the labor supply y Team who are reported to Business Intelligence Manager of ITVN Those indirect employees te re and Business Intelligence Besides, ITVN also has 12 indirect employees working in Data Analysis n va ITVN, which are: Operation Support, Human Resource (HR& Admin), Finance, Marketing, Sales, t to Company, the recruitment process of Data Analysis Team is done by Human Resource Department ng of ITVN This means ITVN is responsible for recruitment, training, appraising, and paying salary hi to the direct and indirect employees However, although working in the same office, there is a ep difference in benefits between the direct employees and the indirect employees of ITVN, in which w the direct employees - who have labor contracts signed with the Representative Office - have some n lo additional benefits such as yearly performance bonus, healthcare insurance for their family, while ad the indirect employees – who have labor contracts signed with the labor agency – not have y th those types of benefits Furthermore, the direct employees of ITVN are official headcounts of ju yi Imperial Brands, so they have employee codes which can be used to log in the intranet websites pl and access to online resources of Imperial Brands The organization structure of ITVN is described n ua al in Figure below va n Labor contract signed with ITVN ll fu oi m at nh z z k jm ht vb Labor contract signed with Agency om l.c gm Figure ITVN Organization Chart Data Analysis Team (Source: ITVN Human Resource Department) a Lu Data Analysis team has been established since 2015, and the purpose of having this team is to n The daily tasks of Data Analysis team are to input daily data collected from market to the internal picture of the whole tobacco industry in Vietnam market so that he can support the Director for th competitors Those type of reports will help the Business Intelligence Manager having a clearer y distributors and wholesalers, to run and analyze the reports regarding the Bastos cigarettes and its te re system, keep track of Bastos cigarettes sell-in, sell-out volumes and cigarette inventories of n va collate and analyze market data of tobacco industry and ITVN’s competitors in Vietnam market CODING (key answer) time to get used to their work, to get familiar with Spending for t to QUESTIONS and ANSWERS CATEGORY FINDINGS ng company hi ep their team, and to coordinate smoothly with newcomers expenses colleagues to have the teamwork tasks done In w Hidden costs their time to guide newcomers, therefore, the of high team’s work is slowed down turnover We have to follow our Group policies on Follow Group n addition, other people in the team need to spend lo ad ju y th yi employee performance evaluation process as all pl al salary information is reported to Group I not Income policies on review salary review and increase Magic wand Imaginary that you have a magic va Q6 n ua want to fail to comply with the Group policies n wand What would you to improve the ll fu turnover rate? m In my opinion, I would suggest to offer them Strategy Long term Offer the Hanh benefits same as other representative office based Equally strategy same benefits oi Ms Tran at nh as other teams contracts signed for permanent term for those for Data z employees as well as have their employment benefits z vb Analysis team I am working with management team for the next Permanent Son five years strategies We still need a data analysis labor team for at least three years more So I would contracts strategy permanent contracts with om Data Analysis team a Lu team Have l.c propose to have permanent labor contracts for my Long term gm Mr Tran k jm ht meet the requirements High turnover rate not only increases replacement Fully support Andrew costs, but also reduces the quality of works and to improve Wang affects to working spirit of other people We are turnover rate relying on their reports to make decisions for our to save investments to increase our market share in company Vietnam market, so any delay or mistake in the costs n Mr n va y te re th 57 t to QUESTIONS and ANSWERS CODING (key answer) CATEGORY FINDINGS ng reports will result in making wrong decisions and hi ep increase our spending on investments, thus reduces the company’s profits We need to find w n the root cause of this problem I fully support to lo improve the turnover rate within my approval ad Can you give your opinion for the priority of your ju Q7 y th boundary yi suggestions to improve the turnover rate? If pl al possible, how soon the company can have n ua detailed action plan and implement it? I think we should focus on improving benefits of Improving Hanh the indirect employees to reduce the inequality benefits Solution va Ms Tran Eliminate n benefits fu inequality ll gap Going on, when we get our Group approval m oi for increasing number of employee, then we can Sign labor Become z vb For the detailed action plan of increasing benefits, directly z and will not involve agency at nh sign the labor contracts directly with those people contract Timing for direct action plan employees review and prepare action plan jm ht it will take only one to two months for us to One to two months plan One to two k Wang with others Reviewing and increasing benefits benefits for the indirect employees will make them feel Better cost n va option, and it is easier for us to justify the use of Easy monitor with the agency to change the labor contract 58 th these costs, rather than spending time working Easily justify y te re implement this solution is lower than other solution inequality n satisfied and motivated In addition, the costs to Lower cost benefits a Lu fairly so that they not have any comparison increase Eliminate om Andrew Solution l.c In my opinion, we should treat the employees Review and gm Mr months t to QUESTIONS and ANSWERS CODING (key answer) CATEGORY FINDINGS ng terms, and tracking of employees’ spending on hi ep training and results w Timing for Within two us to implement this solution, as this task will not two months action plan months n I don’t think it will take more than two months for Maximum lo require much efforts from all departments ad In your opinion, you think the company should y th Q8 ju have clear career development plans to motivate yi the employees? pl We currently have clearly development plans for Have Require No career Hanh almost representative office based employees, but development Group development n ua al Ms Tran approval va not for agency’s employees Reason that agency’s plan for direct n employees are reported as indirect employees, employees fu ll and our Group currently not focus on m oi investment to indirect employees So, it is very Do not have at nh difficult for us to put this in the career development z development plans, unless they are employed by plan for z the representative office I think our Group also indirect vb moment as the Group wants to reduce their Son us to have a clear career path plan for my team for employee growth so that they feel engaged term strategy Mr I not want to increase the number of direct Do not want Have long Andrew employees at this moment, because we need to to increase term strategy Wang have for business additional number of headcounts But I will embed to the Business Plan expansion 59 th for y approval te re Group n the va with the company n a Lu But I think we should have a long term strategy Need long om Understand that in this situation, it is difficult for l.c Mr Tran gm responsibility on employment structure k jm ht not want to increase direct headcounts at this employees CODING (key answer) for long term strategy for the next years, which employees at t to QUESTIONS and ANSWERS ng hi ep we will expand our business and CATEGORY FINDINGS our this time organizational structure Then once we have w n Group approval for the Business Plan, we will Have plan for lo definitely cover the development plans for all the business ad expansion Can you share some information regarding the yi Q9 ju y th employees pl al business plan for the next years? Do you have va people? n ua any plans to expand the business and recruit more Our business is normal as previous years, as the Strengthen Andrew tobacco industry is very challenging We need to business, Wang strengthen our current business next year, and expand the n Mr ll fu Long term Working on strategy new strategies oi m coverage z years at nh expand the market coverage in the next three market z Our Regional and Group are working on the New vb hope that our expansion and growth Business Plan products om l.c gm THANK AND CLOSE k will be approved soon jm ht year strategies for new generation products, so I generation n a Lu n va y te re th 60 t to 8.3.2 Group 2: Employees who are currently working in Data Analysis team at Imperial Tobacco ng Vietnam hi QUESTIONS and ANSWERS ep CATEGORY FINDINGS GREETING AND INTRODUCTION w Thank you for spending your time to have n Q CODING (key answer) lo meeting with me today ad y th + How are you? How is your current job? pl I am working here for about years working at n ua Nguyen ll m I am working with the company for year oi Mr fu Nhan months n I’ve just joined for months ITVN va Truc Mr Phan years al Ms yi company? ju + How long have you been working for the nh Nguyen at z Tung z jm ht How is your daily tasks? How you feel vb MAIN BODY QUESTIONS Q1 year about your daily tasks? PROBE: Do you like k good! It’s routine tasks, nothing Routine tasks gm your job? Are you happy with your tasks? Working interesting, but it’s also no challenging I feel comfortable Truc comfortable doing my tasks Mr Phan I am new in the team and am still learning from Easy tasks Working Nhan others, but I think my tasks are quite easy It’s environment om environment her job a Lu Comfortable n va Nguyen Happy with n It’s l.c Ms It really enjoyed me I learned a lot working Enjoy tasks Working Nguyen here environment Love his job y Mr te re ok for me to these types of works th Learn a lot Tung 61 CATEGORY FINDINGS Very nice and convenient office workplace Nice workplace n Working Good Nguyen Our working room and facilities are very good and good environment workplace Truc and convenience My manager and team relationship t to QUESTIONS and ANSWERS CODING (key answer) PROBE: ep Do you have any difficulty in your daily tasks? hi ng Q2 environment, income, colleagues, line manager? w Ms working lo ad y th Career routine tasks, nothing interesting, and it is also Easy tasks opportunity No future plan ju members are very kind and helpful I am doing with colleagues yi pl al no challenging My tasks are easy that I am Do not know n ua familiar to However, I really don’t know about future va what I will be in the next three years And I am n not sure if the company wants to maintain this ll fu team for long term m People here are very helpful Whenever I have Helpful people Working Friendly Nhan troubles in my work, they will teach me and environment environment oi Mr Phan at nh z help me to settle it, especially my manager This task is my major subject in university so I Applying Working Friendly Nguyen can apply my knowledge to my tasks I knowledge environment environment Tung really love this job My manager and people in z Mr k jm ht vb gm my team teach me a lot People here are very friendly and helpful This is a great place to l.c How you think about working environment in the company? n a Lu Q3 om work The office workplace is nice It is convenience Nice and Working Comfortable Nguyen for me to travel from home to work Other Convenient environment and Truc people are very kind te re convenient workplace, but my career, as I am doing the same tasks in the development 62 th Career growth y However, I don’t see any development plan in No career n workplace va Ms CODING (key answer) past two years Though my line manager No career t to QUESTIONS and ANSWERS CATEGORY FINDINGS ng no future hi ep teaches me a lot in my works, but I don’t see growth any career growth opportunity here career growth opportunity My teammates are very kind to me, and also Kindness Relationship Friendly and Nhan other people in the company are very nice people good People here are very supportive Whenever I environment lo n w Mr Phan ad y th Working help me to settle it, especially my manager conditions environment ju have troubles in my work, they guide me and Nice workplace yi pl al The office workplace is very quiet so we can n ua easily concentrate to our tasks I really love this job My manager and people Love the job Nguyen in my team teach me a lot Tung However, I don’t know how long the company colleagues va Mr Motivation Love the job, n Helpful but insecure fu ll job makes him m demotivated oi will keep our team here It seems that the But feel job at nh company strategy will change, and it may not insecurity z require our team any more That makes me feel and your opinion on HR policies? I think my salary is acceptable Truc My labor contract is not signed with the Have less salary review benefits that other representative office based other people Company acceptable policy Unequally benefits a Lu representative office, so I don’t have some benefits than Salary is om Nguyen Income l.c I have yearly salary reviewed and increased, so Have yearly gm Ms k jm ht What you think about your salary? How is vb Q4 demotivated z uncomfortable and demotivated Labor contract n is not sign working here as a contractor, apart from the the company with company That demotivates my working spirit representative y th 63 te re office n va people have It makes me think that I am Feel apart from t to QUESTIONS and ANSWERS ng Mr Phan hi ep Nhan CODING (key answer) Well, I have just graduated for one years, so I Happy with CATEGORY FINDINGS Company Salary is ok am happy with the salary that the company is salary policies paying me I still need to work for sometimes w n to have more experiences for my better career lo path ad Unfair are not applicable to us, such as monthly some benefits benefits ju y th Regarding the company policy, some policies Do not have yi telephone fees allowance, taxi usage and travel as others pl al policy Those policies are only applicable for n ua representative office staff That is unfair for us n the same company va as we are working in the same office and for fu My salary is not very attractive I know that the Salary is not Nguyen salary will be reviewed and increased every attractive Tung year, but the percentage of increasing is not ll Mr oi m Yearly salary dissatisfaction increase is not much z Demotivated z vb Besides, our team don’t have some benefits at nh much benefits jm treated and demotivated k in your job? Nguyen continue to sign the labor contract with me I contract will Truc asked my manager but he was not sure about continue be No future plan n va te re Feel unstable Unstable job n the future plan This makes me feel unstable signed Motivation a Lu I am not sure whether the company will Not sure if om Ms l.c gm What is the worst point makes you dissatisfied working here and dissatisfied me Unequally ht that others have, this makes us feel unequally Q5 Income I am worried about my future since I have y th unsecure job and no career development plan, that makes me demotivated 64 t to QUESTIONS and ANSWERS ng Mr Phan CODING (key answer) Benefits Unfair benefits are applying for our team hi ep Nhan Mr w opportunity here No career development Company Unfair policies benefits Development No career plan growth development plans reduces my working No career ad growth y th inspiration and demotivates me opportunity ju Do you have any suggestions to improve your yi Q6 FINDINGS lo Tung growth n Nguyen There is no career development, no career No career CATEGORY pl al job satisfaction? I want to contribute my knowledge to work for Long term Official Nguyen a long time with the company Therefore, I contribution Truc would like to have a long-term labor contract n ua Ms n va employee fu ll so that I will not worry about my future m Company should change the policies that the Current Nhan current policies should be applicable for all policies should oi Mr Phan not distinguish policy benefits between be changed z Improve at nh staff, Company Engagement z vb representative office based staff and agency’s addition, we would like to have more workworking here l.c gm together activities so that we feel as one team k jm ht staff, as all of us we are working for ITVN In More activities I want to know about the company strategies to Want to know Future Nguyen see opportunity Tung development plan is applied for the rep office strategy and any growth opportunity The company n n va based people but not our team, so I am not sure future growth Career growth a Lu if om Mr Q7 te re about our future Do you have intention to find another job? y th 65 t to QUESTIONS and ANSWERS CODING (key answer) Well, if I feel unsafe with my career, I should hi ng Ms think about that option ep Nguyen FINDINGS Truc CATEGORY I am quite new in this team and I know that I Nhan need to contribute to the company However, I lo n w Mr Phan ad y th hope that I will be deserved for my ju contributions fairly, otherwise I may not think yi about long term commitment to the company pl It’s a hard question to answer I love this job I Nguyen like the people here But when I feel unstable Tung and no chance for growth, then I may start n ua al Mr va n looking around for a better opportunity ll fu THANK AND CLOSE oi m nh 8.3.3 Group 3: Employees who had worked in Data Analysis team and already left Imperial z z CODING (key answer) k Thank you for spending your time to have gm meeting with me today l.c + How are you? How is your current job? om + How many years you have been worked for a Lu the company? n + When did you leave the company? Nguyen I left there months before n I was working there for about and a half year year and va Mr year th Ms Doan I had been working there for a year y at ITVN te re month working Thien Hang FINDINGS jm GREETING AND INTRODUCTION Q CATEGORY ht vb QUESTIONS and ANSWERS at Tobacco Vietnam I have left ITVN for months 66 t to QUESTIONS and ANSWERS ng CODING (key answer) CATEGORY FINDINGS Have higher Income Low salary MAIN BODY QUESTIONS hi Can you share the reason why you leave the ep Q1 lo income ad y th Thien I got an offer letter with higher income n Nguyen w Mr company? Have a Hang challenging job yi Career growth pl What is the worst point makes you dissatisfied working in working line n fu manager? colleagues, va income, PROBE: n environment, ITVN? ua al Q2 ju Ms Doan I want to have a challenging job The working environment is not very Uncomfortable Nguyen comfortable for me Although everyone is working Thien very kind, but sometimes I feel isolated environment ll Mr oi m Working Poor working environment environment nh at Isolated Benefits z because I am unconfident to talk to others Isolated because of z personality departments, our payday is also later than benefits traits jm them as they usually receive their salary on unhappy and disappointed Unequal environment No career n development n va We know that our team has less benefits than treatment environment Poor working a Lu We are unequally treated, this makes me feel growth Working om No career l.c gm 30th of the month Hang Unfair benefits k 25th of very month but we usually receive on Ms Doan No career development No future growth ht vb We not have the same benefits as other Unequal te re others although we are working in the same office y What you think about your salary at ITVN? th Q3 How is your opinion on HR policies? 67 CODING (key answer) The salary there is lower than my current job Low salary CATEGORY FINDINGS Income Low pay Nguyen In addition, benefits are not attractive We Uncompetitive dissatisfaction Unfair benefits Thien don’t have annual performance bonus, except benefits Ms Doan The salary there is higher than my current Have high Income Unfair benefits Hang dissatisfaction in ITVN t to QUESTIONS and ANSWERS ng Mr hi ep w n for the thirteenth month salary lo Some benefit policies are applied for only Unequal ad y th representative office people and that is unfair benefits ju for us since we are working for the same yi organization in the same office place pl al I feel unhappy that the benefits of our team is n ua lower than the others in the same office va n salary, but I am happy with my current job I salary fu ll am an official staff of my current company, I Happy with m oi receive all benefits as other people here If I current job lower than others, this makes people in the Thien team feel unhappy and unfair So the n te re also by opportunities for growth va policies for all people, not only by money but n Hang a Lu Ms Doan I think the company should think about fairly om all the employees feel fairly treated l.c company should review the policies so that gm Nguyen k As I said that the benefits of our team is jm Mr ht in improving our employees’ job satisfaction? vb Can you provide your suggestions to help us z Q4 opportunities z career growth at nh work well, I will have opportunities for my Career growth THANK AND CLOSE y th 68 t to REFERENCES ng https://www.imperialbrandsplc.com/about-us/our-companies/imperial-tobacco.html hi ep Hernández von Wobeser L, Ramírez Escamilla G, Wobeser Iv Case Study Of Employee Turnover At Ice Cream Deli In Mexico Journal of Business Case Studies (Online) 2013;9(3):193-n/a w n https://tbavietnam.org/wp-content/uploads/2018/12/Highlights-of-2018-TRS-Results.pdf Michael C.G Davidson, Timo N, Wang Y How much does labour turnover cost?: A case study of Australian four- and five-star hotels International Journal of Contemporary Hospitality Management 2010;22(4):451-466 Abbasi SM, Hollman KW Turnover: The real bottom line Public Personnel Management 2000 Fall;29(3):333-342 Van Aken JE, Berends H Intake and Problem Definition In: Problem Solving in Organizations: A Methodological Handbook for Business and Management Students 3rd ed Cambridge: Cambridge University Press; 2018 p 47–73 Mercy AE, Idowu C, PhD., Charles IT, PhD., Chinelo E, Uyi OJ Financial benefits, emoluments and labour turnover: a study of selected banks in Alimosho local government area of lagos state Ife Psychologia 2018 03;26(1):265-278 Schuck AM, Rabe-Hemp C Investing in people: salary and turnover in policing Policing 2018;41(1):113-128 Carraher SM Turnover prediction using attitudes towards benefits, pay, and pay satisfaction among employees and entrepreneurs in Estonia, Latvia, and Lithuania Baltic Journal of Management 2011;6(1):25-52 lo ad ju y th yi pl n ua al n va ll fu oi m at nh z z k jm ht vb gm om l.c 10 Luna-Arocas R, Tang TL Are You Satisfied With Your Pay When You Compare? 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