Lo1 demonstrate a range of interpersonal and transferable communication skills to a target audience

PROGRAM TITLE: BTEC - COMPUTING UNIT TITLE: 3- Professional Practice ASSIGNMENT NUMBER: Planning a Training Event ASSIGNMENT NAME: Assignment SUBMISSION DATE: 12/05/2022 DATE RECEIVED: 12/05/2022 TUTORIAL LECTURER: Luu Thi Huong Giang WORD COUNT: 5336 STUDENT NAME: Dao Ha Duong STUDENT ID: BKC12225 MOBILE NUMBER: +84 867671512 Summative Feedback: Internal verification: Table Content LO1: Demonstrate a range of interpersonal and transferable communication skills to a target audience I COMMUNICATION SKILLS What are communication skills? The importance of communication at work Effective communication skills at work .6 II Time Management Skills .11 What is time management? .11 III Plan Training Events 15 LO2: Apply critical reasoning and thinking to a range of problem-solving scenarios 19 I PROBLEM-SOLVING SKILL 19 What are problem-solving skill? .19 The role of problem-solving skills 19 Methods of thinking and problem solving .19 Develop problem-solving skills 20 II Critical Thinking 22 What is Critical thinking? 22 The importance of Critical thinking 22 Levels of critical thinking 22 Effective ways to support critical thinking 24 Apply Critical Thinking 24 LO3: Discuss the importance and dynamics of working within a team and the impact of team working in different environments 25 I Teamwork Skill 25 What are teamwork skill? 25 The importance of teamwork skills 25 II Apply Teamwork Skills 26 Plan the time and place .26 Team Building 27 Workshop plan 27 Evaluate individual and team performance 34 Reference: 35 LO1: Demonstrate a range of interpersonal and transferable communication skills to a target audience I COMMUNICATION SKILLS What are communication skills?  Communication skills are understood as a set of rules, behaviors, ways of behaving, and interactions between people Communication skills are also known as "the art of communication" Because in order to communicate effectively, many different skills are needed such as observation skills, listening skills, persuasion skills, and communication skills expressive skills  In everyday life, these skills are required to communicate ideas to others, develop a confident attitude, respect for others and public speaking Developing these skills helps many people make progress in the workplace The importance of communication at work At work, no matter what position you take on, you often come into contact with a lot of people in the scope of your work every day It could be a boss, a colleague, a customer, or a partner Here are some meanings of effective communication skills at work:  Information is communicated clearly, accurately, and in the right direction between the sender and the receiver  Create sympathy with the audience, so that the work interactions become favorable  Listening and understanding the feelings of others, making the other person feel cared for and appreciated As a result, working relationships become closer and more connected  Create your own style, make yourself attractive and stand out in the group   Create a sense of confidence when talking and sharing with others Limiting misunderstandings that lead to conflicting situations, and unnecessary conflicts Effective communication skills at work a Communicating when meeting  A friendly greeting in the first meeting or every morning at the office always wins the sympathy of the opposite person The greeting is the first step to starting a relationship, a way for people to communicate with each other before starting a new workday  If we don't know how to say goodbye before seeing off a partner, or customer, or saying goodbye at the end of work, we will easily become impolite and lose our opportunity to meet for a later conversation  Greeting or saying goodbye sounds like a pretty minimal and simple code of conduct, but you should still really pay attention to it, especially for those of you who are the type of person who is " low-worded" b Observation and listening  Observation is the key to capturing and updating information around work, ongoing situations as well as the emotions and psychology of the opposite person  Good observation means that you can collect full data about the work that the departments are implementing, the problem a certain location is having or the search needs of a visitor to the store From there, you will have a basis for making words and actions that best suit the context you observe   Listening and understanding skills in the workplace Along with the skill of eye contact at work, it is the skill of listening with the ear In essence, the art of communication is not all about how you speak, but how you listen to others  When communicating with colleagues, superiors, or partners, you need to really listen to what they say, how they give you suggestions Mastering the skills of observing and listening makes your conversations with superiors, peers or subordinates more effective  Especially, this skill promotes absolute strength when teamwork (teamwork) in common jobs Listen, reflect, and select from everyone's opinions to come up with the most appropriate plan to help the team work better c Polite but not flatter  Many people entering a new working environment are very surprised and not know how to talk to make a good impression on others The best way is to be polite to everyone, from superiors to those of your rank and to those in a lower position than you  In particular, excessive praise is not a good way Only praise a person at the right time, at the right time, at the right place  In the workplace, it is better to compliment someone's expertise, personality at work, and ability to work rather than compliment someone's appearance and dress The compliments on the outside, if they don't agree with the person being praised, and if they are abused too much, you will easily lose points with the team d Constructive criticism  Many of us have the habit of criticizing others too impartially, ignoring our personal words or even being malicious This life in general and especially at work will worsen your relationships with those around you  Remember, everyone is at work and everyone is at the company for work purposes Praise and criticism in the workplace should both have a common goal: better work performance  Therefore, you should only criticize and refute accurately, rationally, and constructively to make your work more effective In such cases, the sincerity you show in your words is very important You need to avoid being overly critical, malicious or showing a negative attitude e Timely feedback  Sometimes your boss may give you work outside of your expertise It can also be because you have not really understood the assignment or it is too much for your actual ability  Instead of following things in a mechanical way, proactively ask your boss to explain more clearly the reason and how to it if you really don't know how to it This makes your boss appreciate you because you see the initiative and eagerness to learn in the work of the employees As for yourself, you have had the courage to overcome certain fears yourself to use your communication skills at work with your superiors f Schedule in advance for each exchange and meeting  In the work environment, surely each of us has tasks to handle You don't always have rare spare time to communicate and exchange with people  Therefore, before you want to discuss something or hold a meeting with someone, make an appointment with them in advance If your conversation is expected to be lengthy, it's a good idea to give them enough time in advance to make arrangements  They may not be very busy people, but this appointment will help you to be appreciated and co-workers to feel that their time is valued Especially, if you are superior, you should also follow this principle  It shows democracy, and respect for the employees of the leader Then, you will win good sympathy from your subordinates g Communicate clearly, concisely, and understandably  In fact, this is the core principle of communication skills at work This makes more sense when we carry out important conversations, such as negotiating with partners, leading new policy communication to employees, salespeople explaining product features to customers, etc  Plan in your head the main ideas that need to be discussed and focus on analyzing them deeply, avoiding rambling, lengthy, timeconsuming conversations In each expression, it is necessary to use sufficient evidence and arguments to escape the idea and fully convey the purpose you want to convey  If you don't feel confident in such meetings, try to prepare well in advance This will relax your mind and keep you in a calm state during the conversation h Soft but assertive communication  When participating in stories outside of work, you can be happy, comfortable and sometimes yield to the object of communication But in business communication, show your personal capacity with clear, correct statements and frank discussions   The art of office communication: soft but decisive This doesn't mean you have to compete with your co-workers when discussing work You just need to clearly state your stance, and point of view, and prove that your opinion is correct  That is the expression of a person who is competent and clearly distinguishes between social and work Of course, if there is 10 bring new and creative breakthroughs This is a method of creating an environment that is completely free and does not follow any rules or procedures, in which no opinions or ideas are denied, even the most bizarre contributions and The craziest are also very welcome  Thanks to the abundance of ideas, you will end up with a list full of creative solutions and chances are that one of them will work amazingly well above your expectations for a seemingly deadlocked problem II Critical Thinking What is Critical thinking?  Critical Thinking is the process of analyzing, evaluating, and questioning hypotheses or assumptions so that an individual can form a way of thinking, giving an opinion before a problem  Critical thinking includes: analyzing and evaluating existing information from a different perspective for the problem posed, for the purpose of affirming its accuracy The importance of Critical thinking  Critical thinking helps people improve their skills of clear, multidimensional reasoning  Critical thinking plays an important role in changing economic development  Improve creative thinking, find many new solutions that can solve problems, and come up with new ideas, effective business strategies  Recognizing and evaluating themselves so that people can adjust their lives and work accordingly, making the right decisions  Critical thinking is the foundation of science - social democracy It helps people to have clear thoughts on social issues and overcome social prejudices Levels of critical thinking 22 Critical thinking consists of levels: Presentation of content, the structure of speech, basic argument, effective debate, regular practice, and effective critical thinking The contents of the levels are as follows: a Content presentation  Failure to clearly present content will make meetings and exchanges take a long time without solving problems So, level that critical thinking refers to is to clearly present a particular content b Spoken structure  At this level, each person will give opinions and arguments to be able to defend their opinion Therefore, in order to be able to this well, you must be well prepared for how to express yourself logically so that listeners can grasp the crux of the problem c Basic argument  Arguments can come from two or more sides with the aim of refuting your original opinion What you need to is make a scientific argument and give authentic evidence to support your point of view or absorb the opinions of others if you find the positive d Effective debate  In debates, if not controlled, will turn into fierce arguments Therefore, in order to avoid the above cases, it is necessary to identify all the assumptions that will be made after the objections and to have logical and effective thinking to be able to criticize and explain everyone's opinions e Regular practice  To be able to develop Critical thinking needs to be practiced on a regular basis Regular practice will help you have more logical thinking when identifying and evaluating a certain problem or field 23 f Effective thinking  When reaching level 5, Critical thinking skill has completely met the elements of fairness, integrity, courage, humility, persistence and sympathy Effective ways to support critical thinking a Opinion mapping  Mind mapping is a powerful tool in organizing and evaluating information This skill will help you to formulate your thesis clearly When receiving information, try to find out the content and information related to the field and the problem you need to solve in the most thorough way  In particular, be based on scientific and logical grounds to make correlations and conclusions b Avoid being biased  When giving any opinion, absolutely avoid being biased without carefully considering and finding out Because your conclusion will only be sentiment-oriented instead of judgment-oriented  Learn to listen to others before giving your opinion In addition, it is recommended to use questions that can help increase the time of communication and the amount of information Apply Critical Thinking  By applying the above skills, my team and I have planned the same training session as above The original venue was not Hai Phong, our group gave individual opinions of each member of the group such as Duc wanted to hold the training session at Nha Trang beach, Son wants to stay in Cao Bang, Hung wants to stay in Phu Quoc, Tuyen wants to stay Thanh Hoa After researching for a while, I decided that Hai Phong would be the venue for the upcoming training session  After researching, Hai Phong is very suitable to organize the training session Because Hai Phong has many archipelagos to explore It has a long coastline 24 and is crowded with tourists That opinion of mine convinced the whole group to plan an organization in Hai Phong LO3: Discuss the importance and dynamics of working within a team and the impact of team working in different environments I Teamwork Skill What are teamwork skill?  Teamwork, also known as teamwork, shows how to work with many people in the same organization Thereby, each person will be assigned the right work with their own expertise or strengths, combined with others to create the final result of the project  Teamwork is always necessary in all cases, especially for projects that need high-precision products The importance of teamwork skills a Improve work organization skills  Teamwork requires each member of the team, especially the leader, to master the skills of assigning and organizing work not only for other members but also for himself Thanks to that, you know how to solve problems that arise, without interrupting the group's work b Responsible for the work  Teamwork is a working method that requires coordination with other members to ensure the best progress and efficiency Any irresponsible, dependent attitude of any individual affects others and the overall work results  The purpose of teamwork is to show a sense of responsibility from everyone Therefore, you need to work with the most enthusiasm so as not to adversely affect the progress of the team c Listen and respect the opinions of others 25  You never know an area thoroughly and deeply, so you need to listen to the input of those who have the same expertise When you listen, you will receive a great amount of knowledge, fill in your shortcomings, and gradually improve yourself Not only that, you learn to listen and respect everyone's opinions d Encourage personal development  Teamwork promotes teamwork but also encourages individuals to promote their strengths Teamwork is effective when each individual is encouraged, facilitated and motivated to develop himself in the group e Create cohesion in the working environment  An organization or business that wants to develop sustainably needs to have cohesion between employees and between employees and leaders Teamwork helps everyone in the company build links between departments You are ready to take on the work according to the plan set out whether you are in the position of an employee or a Manager II Apply Teamwork Skills Plan the time and place a Choose an event venue  We discussed it together and came up with our own opinions Duong opinion was chosen because it meets all criteria such as: being clean and airy, having a hall enough to hold a presentation with a capacity of 30 seats as well as a big stage to hold Workshops and a beach spacious to organize Teambuilding b Set a specific time for the event Duong assigned this task to each team member:  Son and Hung set the time for the trip from departure, break time, program start time and return time 26  Tuyen and Duc will be responsible for making time for the Workshop and Teambuilding, including the start time, the end time, the time for the presentation, the break time between Teambuilding Games  Duong will be in charge of summarizing and pointing out things that are not reasonable for the time frame Team Building  Game 1: Guess the picture  Game 2: Team tug  Game 3: Blindfolded guessing objects Workshop plan  The Workshop was held at the end of the trip including a presentation on the topic of Team Working and training for the company's leaders on teamwork The work is divided as follows:   Duc and Son are in charge of designing slides for the presentation Hung and Tuyen are in charge of finding documents and images for the presentation  Duong is in charge of the presentation  The following is the presentation our team prepared for the Workshop: 27 28 29 30 31 32 33 34 Evaluate individual and team performance a Team performance  The group worked very effectively, all ideas of each individual were absorbed, discussed and evaluated The members all successfully completed their assigned tasks b Personal contribution  Personally, I can't contribute much, but I have tried to complete the set goals Reference: https://amis.misa.vn/23848/ky-nang-giao-tiep-trong-cong-viec-hieu-qua-nhat/? utm_source=google&utm_medium=organic https://www.queensu.ca/gazette/sites/default/files/assets/Vitality-Oct_ENGENERIC_1015.pdf 35 https://123job.vn/bai-viet/ky-nang-giai-quyet-van-de-phuong-phap-tu-duy-va-cach-giaiquyet-hieu-qua-267.html https://news.timviec.com.vn/critical-thinking-la-gi-74950.html https://chefjob.vn/nang-cao-ky-nang-teamwork-trong-cong-viec 36