B7 (1)

One criticism of UK managers is that relatively few speak a second language fluently Thiscan cause obvious problems for businesses that trade in a global market Research suggests that UK companies lose around 13 per cent of the international deals they try to complete due to 'communication problems' Managers also need effective written skills if they are to carry out their jobs effectively The ability to quickly summarize key points in the form of a report for others in the business is for real value So is the skill of reading a report written by someone else and being able to draw out the important elements Một lời phê bình nhà quản lý Vương quốc Anh tương đối người nói thơng thạo ngơn ngữ thứ hai Điều gây vấn đề rõ ràng cho doanh nghiệp kinh doanh thị trường tồn cầu Nghiên cứu cho thấy cơng ty Vương quốc Anh khoảng 13% hợp đồng quốc tế mà họ cố gắng hoàn thành 'các vấn đề giao tiếp' Những người quản lý cần có kỹ viết hiệu họ muốn thực cơng việc cách hiệu Khả tóm tắt nhanh điểm báo cáo để chia sẻ với người khác doanh nghiệp quan trọng Kỹ đọc báo cáo người khác viết rút yếu tố quan trọng As well as their own staff, managers have to work with other people too.They interact with customers, more senior managers, suppliers, trade union officials, government officials and the local community Managers need to be comfortable in the company of diverse groups, and they need to able to communicate formally when required and to engage in informal small talk Giống nhân viên mình, quản lý phải làm việc với người khác.Họ tương tác với khách hàng, quản lý cấp cao hơn, nhà cung cấp, viên chức công chức, nhà hoạt động cơng đồn, quyền cộng đồng địa phương Các quản lý cần phải cảm thấy thoải mái giao tiếp với nhóm đa dạng, họ cần phải có khả giao tiếp trang trọng cần thiết tham gia vào trò chuyện nhỏ thân mật Passage A Managers need a range of communication skills to carry out their jobs effectively They Need to be able to articulate their ideas and vision and to convey enthusiasm Goodmanagers may, at times, need to be able to argue points cogently and to persuade people to their point of view However, good agers appreciate that communication is a two-way process, and that listening is an important element of communication Listening to the views of others can help to test ideas as well as to develop new products and methods of production Các quản lý cần sở hữu loạt kỹ giao tiếp để thực cơng việc cách hiệu Họ cần có khả diễn đạt ý tưởng tầm nhìn truyền đạt nhiệt tình Đơi khi, người quản lý giới cần có khả tranh luận cách thuyết phục thuyết phục người theo quan điểm họ Tuy nhiên, người quản lý giới đánh giá cao việc giao tiếp trình hai chiều việc lắng nghe yếu tố quan trọng giao tiếp Lắng nghe ý kiến người khác giúp thử nghiệm ý tưởng phát triển sản phẩm phương pháp sản xuất The most common forum in which managers are required to communicate are meetings It is important for managers to plan for meetings, whether with a single person or with a group Managers should not invite too many participants to keep numbers to a minimum.They should have a clear agenda for discussion and should exercise tight time controls to prevent meetings dragging on Managers should enter each meeting with a clear idea of what they want it to achieve At the end of a meeting it is good practice to summarize what has been agreed and what needs to happen in the future Diễn đàn phổ biến mà nhà quản lý yêu cầu giao tiếp họp.Quan trọng nhà quản lý lên kế hoạch cho họp, bất kế với người hay nhóm Các nhà quản lý khơng nên mời q nhiều người tham gia đế giữ số lượng người tham gia mức tối thiểu Họ nên có nghị rõ ràng cho thảo luận nên thực kiếm soát thời gian chặt chẽ đế ngăn họp kéo dài Các nhà quản lý nên có ý tưởng rõ ràng mục tiêu muốn đạt họp trước tham gia Vào cuối họp, thơng lệ tốt tóm tắt thống cần thực tương lai Passage B Communication skills should not be taken for granted Many managers require training in written and oral communication skills and many businesses would benefit from employing managers who speak at least one other language Kỹ Năng giao tiếp không nên coi thường Nhiều quản lý cần đào tạo kỹ giao tiếp văn nói, nhiều doanh nghiệp có lợi từ việc tuyển dụng cácquān lý nói ngôn ngữ khác Interpersonal skills are also necessary if a manager is to work successfully with other people If managers lack interpersonal skills, then they are likely to be of limited effectiveness in their role.Managers with effective interpersonal skills can motivate others and can coordinate the work of their employees To this, managers may need to coach and encourage employees as well as solving disputes and, perhaps more importantly, preventing conflict Kỹ Năng mối quan hệ cá nhân cần thiết người quản lý muốn làm việc thành công với người khác Nếu nhà quản lý thiếu kỹ mối quan hệ,họ có khả bị hạn chế hiệu vai trò Các nhà quản lý có kỹ mối quan hệ hiệu truyền cảm hứng cho người khác điều phối cơng việc nhân viên Để làm điều này, nhà quản lý cần huấn luyện khuyến khích nhân viên giải tranh chấp và, quan trọng hơn, ngăn ngừa xung đột 1.Underline the most suitable words Sometimes both options are possible He's a concert pianist and he can/manages to play all Beethoven's sonatas When I lived in a small town I was able to / could walk almost everywhere, but now I live in the capital city I need a car They worked all night and could/ managed to finish the report just in time The protestors didn't manage to/ couldn't persuade the president to change the law Next year she can/will be able to join the club, but she's not old enough yet In my country it can / is able to get very cold in the winter I was nearly late as the bus didn't come, but luckily I could/managed to get a taxi I hope that I will be able to/will manage to some sightseeing when I'm in New York Next week on business, but I've got a busy schedule She didn't get good enough grades to go to her first choice of university but she could/was able to get a place at another one Tick (✓) the sentence, a or b,which best matches the sentence on the right 1a He might be British b He must be British He has a British passport 2a Our teacher can't be off sick b Our teacher may not be off sick I just saw him in the corridor talking to a student 3a It can be cold in Delhi in December b It must be cold in Delhi in December I advise you to take some warm clothes just in case 4a John can't have been working late last night b John might have been working late last night He wasn't home when I called atseven 5a He can't be a millionaire b He must be a millionaire He has shares in the most successful company of all time 6a I may come to the lecture this afternoon b I must come to the lecture this afternoon It depends if I finish my essay before then 7a The exam may have been very difficult b The exam must have been very difficult Not many people passed it 8a John couldn't know how to get here b John might not know how to get here We will have to give him directions 4 Use noun phrases to replace the underlined sentences Describe a holiday you have had that was successful You should say: when the holiday took place who you went with why it was successful I recently had a wonderful holiday in Crete with my friends When we arrived we saw a bus The bus was waiting to take us to our hotel.The hotel was nice with good views The views were of the sea.The location was also very good There was lots to nearby There are lots of Minoan sites You can visit them It's a lovely island It has beautiful beaches We spent our time sightseeing, lying on the beach and walking Actually, it was the walking that I liked best We did one amazing walk It was through the Samarian Gorge.It took all day, but was well worth it We saw a snake The snake was curled up on a rock And lots of lizards and birds We got really hot and were very tired when we arrived at the beach at the end of the long walk It was great to see the sea It Was sparkling in the sun We ran into the water to cool down It was the best holiday ever 1 Answer the following questions about the passage below within two minutes Use words from the passage for your answers Note that these questions follow the order of the information in the text and have no word limit (just for this exercise) i Name a complaint that is often made about managers in the United Kingdom ii What is the cause of the loss of international business? iii What is a requirement for managers to a good job? iv Which groups of people outside their company managers have to communicate with? One criticism of UK managers is that relatively few speak a second language fluently This can cause obvious problems for businesses that trade in a global market Research Suggests that UK companies lose around 13 per cent of the international deals they try to complete due to 'communication problems' Managers also need effective written skills if they are to carry out their jobs effectively The ability to quickly summarize key points in the form of a report for others in the business is of real value So is the skill of reading a report written by someone else and being able to draw out the important elements As well as their own staff, managers have to work with other people too.They interact with customers,more senior managers, suppliers, trade union officials, government officials and the local community.Managers need to be comfortable in the company of diverse groups,and they need to able to communicate formally when required and to engage in informal small talk 2 Complete summaries A and B with words from the corresponding passages below Use NO MORE THAN ONE WORD for each answer Summary A There should be a small number of (1) at meetings and there needs to be a (2) for any meeting, which will include a clear agenda During The meeting there needs to be good (3) management and clarity about what the meeting should hopefully (4) At the end,there should be a summary and agreement about (5) action Passage A Managers need a range of communication skills to carry out their jobs effectively They need to be able to articulate their ideas and vision and to convey enthusiasm Good managers may, at times, need to be able to argue points cogently and to persuade people to their point of view However, good managers appreciate that communication is a two-way process, and that listening is an important element of communication Listening to the views of others can help to test ideas as well as to develop new products and methods of production The most common forum in which managers are required to communicate are meetings.It is important for managers to plan for meetings, whether with a single person or with a group Managers should not invite too many participants to keep numbers to a minimum They should have a clear agenda for discussion and should exercise tight time controls to prevent meetings dragging on Managers should enter each meeting with a clear idea of what they want it to achieve At the end of a meeting it is good practice to summarize what has been agreed and what needs to happen in the future Summary B Working with other people is not always easy, but it is (6) for the role of managers that they have interpersonal skills that are (7) Their(8) may need encouragement and help with (9) .and solving problems between colleagues Passage B Communication skills should not be taken for granted Many managers require training in written and oral communication skills and many businesses would benefit from employing managers who speak at least one other language Interpersonal skills are also necessary if a manager is to work successfully with other people If managers lack interpersonal skills, then they are likely to be of limited effectiveness in their role Managers with effective interpersonal skills can motivate others and can coordinate the work of their employees To this, managers may need to coach and encourage employees as well as solving disputes and, perhaps more importantly,preventing conflict