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‘I don’t really agree’ You want to express your Strong agreement Strong suggestion Strong disagreement Strong anger ‘I felt that we have to consider the cost’ You want to Give your opinion Think about.
‘I don’t really agree’ You want to express your: Strong agreement Strong suggestion Strong disagreement Strong anger ‘I felt that we have to consider the cost’ You want to: Give your opinion Think about another item of the agenda Show your approval Make an arrangement ‘I think we should send out a questionaire’ You want to express: Suggestion Strong agreement Strong disagreement Obligation All functional words in English have a ……………… as their normal pronunciation soft form stressed form strong form weak form Both “can” and “be” in the utterance “Communication can be divided broadly into two categories” receive no ……… ……… stress because the former is a ……… and the latter is the verb BE primary / auxiliary primary / lexical verb principle / auxiliary principle / main verb Both ……………… and the article “a” in the utterance “Communication is a two-way process” not receive ……………… the cardinal “two” / unstressed form the noun “way” / stress placement the noun “way” / unstressed form the present form of the verb BE “is” / stress placement Both the contraction “’d” and the full form “had” of the auxiliary HAVE in the past perfect is pronounced with a……………… soft form stressed form strong form weak form Choose ONE of the following sentences as a negative Wh-question Does telemarketing directly involve promoting and selling over the phone? How many sponsor companies attended the meeting? Why don't we plug their tools with radio spots at sporting events? Won’t we get a certificate when the course finishes? Choose ONE of the following sentences as a positive Y/N question Did you go out with Peter or have dinner with Mary? Didn’t she attend the class on time? Have you ever met her girl friend? How are you doing these days? Choose the best answer for the following situation: You want to clarify the information Hold on, please What exactly you mean by ‘trial period’? Explain ‘trial period’ right now I need to know ‘trial period is not suitable for this product Choose the best answer for the following situation: ‘Can I speak to Mr Howard, please’ You are a receptionist, how you reply? Hold the line, please I’ll put you through Why don’t you hang up and call later? Stop talking and go back after p.m Mr Howard doesn’t want to see you He is busy Choose the best answer for the following situation: “ I’m ringing to complain about the DVD player which I bought from you a few weeks ago” What’s the problem exactly? I’m afraid it’s not quite right It’s not our policy to care about customers’ complaints I’m sorry but could you replace the product? Choose the best answer for the following situation: “I bought a television from your shop two days ago, but unfortunately there’s a problem with it.” Could you give me some details, please? OK, I’ll check the details and get back to you I’m afraid that’s not quite right I’d like to know why you are saying that Choose the best answer for the following situation: A participant interrups you when you are speaking You agree to let him speak out his opinion, you say: What? I can’t stop I am sorry Certainly I disagree Choose the best answer for the following situation: A Russian negotiator seems to be angry with you You say: Let’s have a break and come back to that later A compromise should be gained now Would you like a cup of coffee? May I go out to get some fresh air? Choose the best answer for the following situation: How you reply to the question ‘Could you tell us about your current job?’ Well, I’m in charge of Asian sales Well, I can start working for you next month Well, I can speak languages: French, German, and Spanish Well, my notice period is three months Choose the best answer for the following situation: How you reply to the question ‘What did you like best about your previous job?’ Yes, I can I could use a PC at school Certainly, your salary is more attractive than that in my previous job Well, my boss was very difficult to work with so I moved Well, my boss really trusted me, so I could use my own initiatives Choose the best answer for the following situation: How you reply to the question ‘Would you let us know your decision as soon as possible?’ OK, I can let you know at the end of this week OK, I can get on well with team members OK, I can use this software package fluently OK, I can go on business frequently Choose the best answer for the following situation: How you reply to the question ‘Would you mind sharing an office with other people?’ Certainly, I’m free to start as soon as you like Yes, I’ll call you as soon as I hear anything That’s fine, as long as it’s non-smoking area Alright, I’ll it for you Choose the best answer for the following situation: How you say to give advice to an online retailer on his website? Your website shouldn’t be too complicated Your website must be colorful and informative Your website has many images Your website has to be designed by a professional Choose the best answer for the following situation: If you agree to choose a supplier, you say: OK, perhaps it would be better to use CISCO’s products I don’t think you are right CISCO can’t be our supplier at all Why are you choosing CISCO? I can’t understand Choose the best answer for the following situation: If you need to make an urgent phone call, what you say to your host? Could I use your phone, please? Where is your phone? Have you got a phone? I will make a phone call now Choose the best answer for the following situation: If you want to check time for the meeting, you say: Sorry, did you say the meeting starts at o’clock? Why don’t you want to check time for the meeting? Let’s give me the time for the meeting How about o’clock? Choose the best answer for the following situation: If you want to invite your client to dinner, you should tell her: Can you give us dinner? Would you like to have dinner with us tomorrow night? Could I have dinner with you? May I have dinner with you? Choose the best answer for the following situation: In a formal meeting, when you want to suggest an idea: We could have a non-smoking policy I demand a non-smoking policy right now Why you suggest a non-smoking policy? A non-smoking policy is popular in companies now Choose the best answer for the following situation: It’s not necessary to pay all after each purchase in your store How you say to a customer? You shouldn’t pay all when you buy in our store You mustn’t pay all after buying in our store You should pay a little when buying in our store You don’t need to pay all when you buy in our store Choose the best answer for the following situation: One of the colleagues wants to contribute her ideas to the Marketing plan I think August would be the best time I don’t agree with your idea Listen I want to speak Could you just keep silent and listen to me? Choose the best answer for the following situation: The boss wants to hear your suggestion to his new strategy I think I agree with you We could lunch a three-month pilot program to test the new strategy Let’s see How can we work it out? Choose the best answer for the following situation: The manager wants to give you a fixed amount of $5,000 for a site design You want to reject that suggestion, how you say? I’d prefer to be paid hourly Hmm, that could be all right That sounds reasonable Maybe you’re right Choose the best answer for the following situation: To end your presentation, what should you say? Next, I’ll talk about our turnover and profit Let’s have a look at some figures Here’s some information about our customers To conclude, I want to tell you about our new project Choose the best answer for the following situation: To invite questions from audience what you say? I’ll be glad to answer any questions Could I draw your attention to the chart? I’m going to divide my talk into three parts Well, that’s all I have to say Choose the best answer for the following situation: What you say if you want to ask about the location of the headquarters of your friend’s company? Where you work? Where are your materials from? Where is your head office located? Where you export to? Choose the best answer for the following situation: What you say if you want to describe the dimension of a new kind of table? It’s 1.2m long, 0,6m wide and 0.9m high It’s got many shapes: square, rectangular, oval It’s made of high quality material It’s available in a wide range of colors Choose the best answer for the following situation: What you say if you want to introduce a new product to a customer? This is our new kind of fruit juice & I’m going to tell you about our new kind of fruit juice This is our new kind of fruit juice I’m going to tell you about our new kind of fruit juice If you don’t believe, try using it Choose the best answer for the following situation: What you say if you want to mention selling points of your new kind of light? A very useful feature is the energy-saving design All answers are possible It’s made of good material, so it’s long-lasting It’s mass produced, so the price is low Choose the best answer for the following situation: What you say if you want to outline your presentation? First, I’ll give you some basic information Then, I’ll talk about our current activities And last of all, you’ll know about our future plans Second, I’ll talk about our current activities And finally, you’ll know about our future plans First, I’ll give you some basic information And last of all, you’ll know about our future plans First, I’ll give you some basic information Second, I’ll talk about our current activities Choose the best answer for the following situation: What you say if you want to speak to Collete Hill on the phone? All answers are possible Could I speak to Collete Hill, please? I’d like to speak to Collete Hill Can I talk to Collete Hill, please? Choose the best answer for the following situation: What you say if you want to state a new suitcase’s uses? It’s quite light It weighs just 1.8 kilos It costs under $50 It’s designed by one of four famous designers It’s ideal for traveling Choose the best answer for the following situation: What you say to ask about the current activities of your friend’s company? What project are you working on? What activities are you interested in? What projects have you finished? What are your main activities? Choose the best answer for the following situation: What you say to ask about the workforce of your friend’s company? How many people work there? How many sections are there? How much time you spend at work every day? How much work you have to deal with everyday? Choose the best answer for the following situation: What you say to audience if you want to refer to visuals? I’ll have some visuals to give you now As you are aware, we specialize in clothing retailing If you look at the graph, you can see our rapid growth in recent years Finally, a few words about our visuals Choose the best answer for the following situation: What you say to change the topic? I’ll give you some statistics Right, let’s move on to our strengths To summarize, our new project is worth investing in If you have any questions, don’t hesitate to ask Choose the best answer for the following situation: What you say to greet your audience and introduce yourself at the beginning of the presentation? Good morning, everyone My name’s Bruno Tagliaferri Thanks for coming to my presentation Goodbye See you next time Good afternoon It’s too hot today to make a presentation Choose the best answer for the following situation: What you say to invite your client a cup of coffee? Would you like a cup of coffee? and Can I get you a cup of coffee? Can I make a cup of coffee? Would you like a cup of coffee? Can I get you a cup of coffee? Choose the best answer for the following situation: What you say to reply to the offer “Would you like some more coffee?” Thank you A coffee, please I’d love some Thanks Thanks I can drink much I like it very much Thanks Choose the best answer for the following situation: What you say to state the purpose of the call? The reason I’m calling is about your advert on Sunday and I’m phoning about your adverts on Sunday I’m phoning about your adverts on Sunday Listen, just a quick word The reason I’m calling is about your advert on Sunday Choose the best answer for the following situation: What you think of my new car? It’s all right I suppose I think a lot I don’t think so I think so Choose the best answer for the following situation: When you introduce two people, you say: Linda, this is Lisa from Marketing Department This is Lisa speaking How are you? How you do? Choose the best answer for the following situation: When you say: ‘Give your brother my best regards, John’, you want: To ask John to meet your brother To send your greetings to John’s brother John to you a favor To meet John Choose the best answer for the following situation: When you want to end a conversation, you say: What a boring talk! End it now How can we end our talk? We are running out of time Be quick please I think that’s everything Choose the best answer for the following situation: Where you suggest I stay? All answers are possible You should stay at the Hilton Why don’t you stay at the Hilton? I recommend the Hilton? Choose the best answer for the following situation: You agree with the recruitment of the local labor force, you say: Is it working? It depends How can you implement it? Excellent idea! Choose the best answer for the following situation: You are a buyer and you want to make a bargain at a retailing store Can you give me some discount? Can you say the price again? Can you guarantee the price of your goods? Can you help me as I’m not good at bargaining? Choose the best answer for the following situation: You are a designer How you say to make concessions when the company asks you to finish in weeks? If I have to finish in weeks, will I get some money in advance That sounds reasonable I’ll try I can’t finish it You should find another designer I’d prefer to finish in a month Choose the best answer for the following situation: You are a seller A buyer wants to pay in two months, but you’re short of money now and want the buyer to pay half at first How you bargain? How about paying me half when you receive the goods? What about paying me all after months? When will you need the goods? Will you agree to pay now? Choose the best answer for the following situation: You are on the phone and you want to speak to Samantha, you say: This is Samantha Trevor I’d like to speak to Samantha Trevor, please Samantha Trevor speaking I am calling about Samantha Trevor Choose the best answer for the following situation: You are the chairman in a meeting What you say to summarize the meeting before it is over? OK, let me just recap on what we’ve decided so far OK, let’s stop here and continue after break Well, let’s move on to the next issue Right, let’s begin now Choose the best answer for the following situation: You are the chairman of a meeting What you say if you want to clarify a participant’s opinion? Sorry, I don’t quite understand your opinion Do you mean all customers aged 30-50? Sorry, I don’t know much about that Perhaps we could ask another participant for his comments? I totally agree with your opinion Choose the best answer for the following situation: You are the chairman of a meeting What you say if you want to move to another point of the meeting? Let’s stop here to have lunch and we’ll continue after that The next item on the agenda is the date of launching our new product Next time we’ll discuss the marketing campaign for our new product Can we start making suggestions? Choose the best answer for the following situation: You are the chairman of a meeting What you say to ask the participants for their comments? How you reel about this strategy? What you mean by ‘specialist stores’? How you understand ‘middle-aged group’? How you feel today? Choose the best answer for the following situation: You are the receptionist of FUTIS company, you answer a phone call FUTIS Good morning How can I help you? Who is calling? Can’t hear anything I am deaf Good morning Speak please Choose the best answer for the following situation: You arrive half an hour late for the meeting, you say: I’m sorry I’m late The traffic was awful I’d like to complain to the manager I’d like you to give me some discount I’d like my money back I’d like to write an article on this product Choose the best answer for the following situation: You want to introduce yourself on the phone My name’s Marta Anna I’d like to speak to Anna I am calling about our appointment Could I have the sales department please? Choose the best answer for the following situation: You want to invite questions from customers after introducing a new product All answers are possible Would anyone like to ask a question? If you have any question, don’t hesitate to ask Does anyone have any question? Choose the best answer for the following situation: You want to know who the caller is What you say? Could you tell her that I rang? Who’s calling, please? Could you tell me what it’s about? Could you put me through? Choose the best answer for the following situation: You want to recommend a new restaurant to a friend You really must try the new Italian restaurant in Green Street You could try the new Italian restaurant in Green Street You had better try the new Italian restaurant in Green Street You would try the new Italian restaurant in Green Street Choose the best answer for the following situation: You want to refer to the audience’s knowledge Hello everyone Welcome to my presentation today As you know, we’re one of the top five leading companies in telecommunication As you can see from the chart, we’ve expanded very fast Let’s start with the background Choose the best answer for the following situation: You want to respond to a suggestion about changing an arrangement, you say: I’m sorry, I can’t make it then No problem That’s fine for me All of the above are appropriate Choose the best answer for the following situation: You want to take back a produt you’ve bought to the shop for another better one Can I change this book? There’re some missing pages I’d like to change this book There’re some missing pages I’d like to buy another book I’d like to change this book There’re some missing pages & Can I change this book? There’re some missing pages Choose the best answer for the following situation: You’re a participant in a meeting What you say to interrupt the other participant? Can I say something? Please wait for me a moment What you think of this? Please stop here to listen to me Choose the best answer for the following situation: You’re a participant in a meeting What you say to make suggestions? Perhaps we should hire a consultant to help with this problem Can I have your attention, please Let’s move on now to the problem of staff’s frequent absenteeism Hold on a moment Choose the best answer for the following situation: You’re the chairman of a meeting What you say to ask the participants for their comments? How you understand ‘middle-aged group’? How you feel about this strategy? How you feel today? What you mean by ‘specialist stores’? Choose the best answer for the following situation: You’re the chairman of a meeting What you say to start the meeting? Right, let’s have a look at some solutions OK, let’s summarize what we’ve agreed on Right, everyone Let’s get started Perhaps we should focus on middle-aged group Choose the best answer for the following situation: You’re the chairman of a meeting What you say to state the aim of the meeting? The purpose of this meeting is to discuss the distribution system I’d like to state the aim of this meeting I’m in favor of your opinions Perhaps we should focus on middle-aged group Choose the best answer for the following situation: Your colleague has been made redundant, you say: I’m very sorry to hear about what happened How come? What happened? I don’t believe it You should have a matter out with your boss Choose the best answer for the following situation: Your colleague suggests an idea You don’t like the idea, you say: I don’t think that’s a good idea You’re crazy, aren’t you? What? Can you repeat? I see if I can help Choose the best answer for the following situation: Your friend tells you ‘You should come to our sales conference next month It will be helpful for your present job’ You take the advice How you say? That’s a good idea I’ll come Very busy next month See you Why you say that? I am sorry I can’t come Choose the best answer for the following situation: Your friend tells you: ‘Smith, it is Jane’ What you respond? How are things? Why are you here? It’s me Nice to meet you Choose the best answer for the following situation: Your Marketing Manager introduced a new marketing plan You want to give your opinion I think the new marketing plan is unsuccessful Why you change the marketing plan? Sorry, I have no idea Do you mean the old plan is inefficient? Choose the best answer to fill in blanks: ‘………….we change our pricing policy’‘Could you explain…………… ? I suggest/ in more detail I don’t/ meanwhile I do/ in more detail I suggest/ preposition Choose the best answer to fill in the blank: …………! You have a new son Congratulations! Watch out! How terrible! What a pity! Choose the best answer: “d” in the sentence “The first car company’d started in Germany before the time Henry Ford designed theModel T in the United State in 1908.” is the ……………… form for “had” in the past perfect tense contract contracted contraction extract Choose the best answer: Four types of sentence in English are ……………… declaratives, dynamics, interrogatives, imperatives declaratives, interrogatives, imperatives, exclamatories dynamics, negatives, interrogatives, declaratives interrogatives, imperatives, declaratives, exclamatives Choose the best answer: In English Y/N questions when the speaker wants the other to give his opinion about whether the statement if True or False he uses ……………… which is also called ……………… high falling tune / glide-down high rising tune / glide-up low falling tune / land-off low rising tune / take-off Choose the best answer: In English, both positive and negative sentences, which provide information, use ……………… high falling tune high rising tune low falling tune low rising tune Choose the best answer: In English, Wh.interrogatives which ask for information, use ……………… high falling tune high rising tune low falling tune low rising tune Choose the best answer: Negative contracted form “hadn’t” of the auxiliary HAVE in the past perfect ……………… stress in speech places puts receives rejects Choose the best answer: The auxiliary “had” in the sentence “Ken had never visited Scotland before his first visit there last year.” is a ……………… word in English function functional notional open-class Choose the best response for the following situation: Hello Julie Nice to see you again I work for Softel We’re in telecommunications Really? That’s great Congratulations! Thanks I’ll give you mine Hi Tom How are you? Choose the best response for the following statement: This is Tom Sanders Sorry? What? Repeat please Who are you? Choose the best response: I can’t stop worrying about my exam tomorrow I’m sure you’ll well I’m sorry to hear that That’s all right, never mind Congratulations! English exclamatory sentences use ……………… to express the speaker’s emotion high falling tune high rising tune low falling tune low rising tune English imperative sentences as strong commands use ………………… high falling tune high rising tune low falling tune low rising tune Identify the intonation pattern which is marked in the bold printed parts in the following utterances: - We are going to visit the grandparents tonight (1) - Will the grandparents be having their regular meeting then (2)? - No, they won’t (3) They have changed the time for this (4) - What time will we depart (5)? - At about 6.30pm, as usual Take your coat (6) It’s going to be cold - It is raining out (7)side? (1)glide-down / (2)glide-up / (3)glide-up / (4)glide-down / (5)glide-down / (6) glide-down / (7) glide-up (1)glide-down / (2)take-off / (3)glide-down / (4)glide-down / (5)glide-down / (6) glide-down / (7) glide-up (1)glide-up / (2)take-off / (3)glide-down / (4)glide-down / (5)glide-down / (6) glide-down / (7) take-off (1)take-off / (2)take-off / (3)glide-down / (4)glide-down / (5)glide-down / (6) glide-down / (7) glide-up Identify the intonation pattern which is marked in the bold printed parts in the following utterances: - What a luxury car (1)! Is that yours (2)?- No, I’m afraid it isn’t mine (3) - So whose car is this (4)?- My parents lend it to me sometimes but it is theirs (5) - Is it ve(6)ry expensive?- Yes, it is Drive care(7)fully! (1)high falling / (2)high rising / (3)low falling / (4)high falling / (5)high falling / (6)low rising / (7) high rising (1)high falling / (2)low rising / (3)high falling / (4)high falling / (5)high falling / (6)high rising / (7) high falling (1)low falling / (2)high rising / (3)high falling / (4)high falling / (5)high falling / (6)high rising / (7) high rising (1)low falling / (2)low rising / (3)low falling / (4)high falling / (5)high rising / (6)high rising / (7) high falling Identify the phenomenon in speech of the underlined parts in the following utterances: (a) This is broken (b) Things are cheaper here (c) For example, you should take regular exercise linking pauses rhythm stress Identify the unstressed words in the following utterance “The word communication has many ramifications.” the the / has / many the / word / has / many the /has Identify the unstressed words in the following utterance “Through such interactions, two or more individuals influence the ideas, beliefs, and attitudes of each other” or / and / of such / or / more / the / and / of / each through / or / the / and / of through / such / two / or / more / the / and / of / other In each case, choose the most appropriate response to the suggestion: How about reducing the price by 15%? I see what you mean, but surely you know how much we already spend on commercials That’s a great idea I think we are focusing on too many segments of the market Yes, I’d go along with that But what we change? The logo? The taste? I’m afraid I can’t agree Our products are already among the cheapest on the market In each case, choose the most appropriate response to the suggestion: I my view, we should devise a new advertising campaign I see what you mean, but surely you know how much we already spend on TV commercials I’m afraid I can’t agree Our products are already aong the cheapest on the market That’s a great idea! I think we are focusing on too many segments of the market Yes, I’d go along with that But what we change? The go? The taste? In each case, choose the most appropriate response to the suggestion: I think we should license the whole product range That’s a great idea! I think we are focusing on too many segments of the market Mm, good idea I think it looks rather boring, to be honest Maybe, but bear in mind that the ‘Made in Finland label attracts a lot of customers Yes, I’d go along with that But what we change? The logo? The taste? In each case, choose the most appropriate response to the suggestion: Why don’t we aim our product at young people only? I’m afraid I can’t agree Our products are already among the cheapest on the market Maybe, but bear in mind that the ‘Made in Finland label attracts a lot of customers Yes, I’d go along with that But what we change? The logo? The taste? That’s a great idea! I think we are focusing on too many segments of the market The following utterance “But the rise of the Western states to build and strengthen international ties in the aftermath of World War II laid the groundwork for today’s globalization” has ……………… Case (s) of linking five one seven three The following utterance “Did he have to struggle with how and what to preach about money?” is a ……… ……… and uses ……………… with the speaker’s intention to ask for the other’s opinion confirmation / the glide-up confirmation / the take-off Y/N question / the glide-up Y/N question / the take-off The following utterance “International transfer and communication are more common” has ……………… Case (s) of linking five four three two The following utterance “Meeting the requirements, the people from poor countries try to increase their living standard; consequently, new civilization has gradually become familiar to them” has ……………… Case (s) of linking no one three two The following utterance “Money is thought to be a source of energy for a life” is a ……………… and uses ……………… positive declarative / high falling tune positive declarative / high rising tune positive declarative / low falling tune positive declarative / low rising tune The following utterance “The first cause can be “globalization as a consequence of technological innovation” has ……………… Case (s) of linking four no six two The following utterance “The process of globalization makes developments in these countries” has ……………… Case (s) of linking four one three two The following utterance “This cause has such an impact on mobility and communication” has ……………… Case (s) of linking five no one three The following utterances “The world becomes this worldwide network where the borders fade away A factor within globalization is consolidation” have ……………… case (s) of a final consonant linked to an initial vowel and they are ……………… : four / “The world”, “this worldwide”, “fade away” and “factor within” no / Ø six / “The world”, “worldwide network”, “network where”, “fade away”, “factor within” and “globalization is” two / “fade away” and “globalization is” The following utterances “The world population has been becoming much closer than they used to For describing this phenomenon at the present time, they use the term: THE ERA OF GLOBALIZATION” have ……………… case (s) of linking four one three two The purpose of the caller is : Hello, Julie Peter here I finally managed to have a look at the draft program you produced for our Chinese visitors You’ve done a great job as usual It’s looking very good on the whole, except that the schedule for the Friday afternoon seems a bit tight I’ll get a revised version off to you at once And…talk to you tomorrow To make an appointment To give feedback To request information To make a suggestion The purpose of the caller is : Sandra, Hi Rachel here Something urgent has just come up, and I have to dash off to Head Office So I can’t make it this afternoon, I’m afraid I’m very sorry I’ll give a ring when I get back Speak to you soon Bye Cancel an appointment Make suggestion Make an appointment Express disagreement The purpose of the caller is : This is Rose Wilkinson here, from Travel Section I got your note about the hotel booking I see you’re leaving on Tuesday, and it’s a two day conference, but could you specify whether you plan to come back on the Wednesday or the Thursday? Please get back to me and let me know, so I can go ahead with the reservation To request information To make a complaint To make suggestion To make an appointment The sentence “Do you work for an advertising company?” is a ………………… Positive question with “DO” Positive statement Positive Y/N-question Simple sentence The sentence “Does employing celebrity endorsement change the advertising effect very much?” uses ……………… because it is a ……………… the high falling tune/ positive question (⇘) the high falling tune/ Y/N-question (⇘) the high rising tune / Y/N-question (⇗) the high rising tune/ positive question (⇗) The sentence “Haven’t you mastered essential advertising vocabulary for your IELTS speaking test?” negative command negative Y/N-question simple negative Y/N statement The sentence “Who is the richest person in the world?” is a ……………… negative Wh-question positive Wh-question statement with the question word “Who” Wh-command The sentence “Why are you working so hard at the moment?” uses ……………… because it is a ……………… the high falling tune/ Wh-question (⇘) the high rising tune/Wh-question the low falling tune/ Wh-question the low rising tune/Wh-question The sentence “Why haven’t you added promotion products and services in your commercials project?” is a ……………… negative Wh-question Wh-negative negative statement negative complaint The sentences “Have you ever wanted to find a job via TV commercials?” and “Haven’t you bought that magazine?” have ……………… in speech the falling tune and rising tune respectively (⇘ and ⇗ ) the high falling tune (⇘) the high rising tune (⇗) the rising tune and falling tune respectively (⇗ and ⇘ ) The sentences “Will you pay the bill when you have received the salary?” and “Do you think that Perrier is willing to foot the bill for product placement in another Bond flic"?” are ……………… a positive command and an offer two future arrangements two positive requests two positive Y/N questions The utterance “All communication carries a message” has ……………… which is ……………… an unstressed word / “nature” an unstressed word / the article “a” two stressed words / “a” and “message” two unstressed words / “all” and “a” The utterance “Essay on communication” has ……………… which is ……………… an unstressed word / “essay” an unstressed word / the preposition “on” two stressed words / “essay” and “on” two unstressed words / “essay” and “communication” The utterance “It is basically a process of interaction with the people and their environment.” has ……………… which are ……………… eight unstressed words / “It”; “is”; “a”; “of”; “with”; “the”; “and” and “their” five unstressed words / “a”; “of”; “with”; “the” and “and” seven unstressed words / “It”; “is”; “a”; “of”; “with”; “the” and “and” six unstressed words / “is”; “a”; “of”; “with”; “the” and “and” The utterance “Nature of communication” has ……………… which is ……………… an unstressed word / “nature” an unstressed word / the preposition “of” two stressed words / “nature” and “of” two unstressed words / “nature” and “communication” The utterance “The sender or receiver can be an individual or a group” has ……………… which are ……………… six unstressed words / “or”; “can”; “be”; “an”; “or” and “a” six unstressed words / “The”; “or”; “be”; “an”; “or” and “a” six unstressed words / “The”; “or”; “can”; “an”; “or” and “a” six unstressed words / “The”; “or”; “an”; “or”; “a” and “group” The word “had” in “How much had the thieves taken away?” is pronounced ……………… clearly loudly with a strong form with a weak form The word “hadn’t” in the sentence “Peter hadn’t played tennis at Wimbledon until 2010 when he first played there.” is pronounced ……………… clearly loudly with a strong form with a weak form What is the most appropriate response to the question? Is this your first trip to the Far East? No, I’ve been to the Far East before No, I come here quite often No, this is my first trip Yes, but I don’t like this area What is the purpose of the caller? Good afternoon This is a message from Ralph Knight from Bernadini Fashion I was calling to let you know that I’ll be in Dortmund next week, and I want to make an appointment to see you I’d like to tell you about our new collection Well, anyway I’ll call back later or send you an e-mail when I get back to the office To make an appointment To express disagreement To give instruction To cancel an appointment What technique does the presenter use to get his audience’s attention? As someone once said, ‘Look after the pennies and the poinds will look after themselves’ Use a quotation Offer an amazing fact Ask a question Tell a personal story What technique does the presenter use to get his audience’s attention? Did you know that a typical car is only moving for 3% of the time and the rest of the time, it is parked and not being used? Offer an amazing fact Tell a personal story Ask a question Use a quotation When you say ‘ I am not sure I agree’, you want to express that You disagree You agree You have no idea You need more time to think Which “had” in the following sentence has a weak form? Had the children have enough books for reading? Had the police arrived before the hunter shot the animal? Had the police got enough equipments for taking the task? Had you have an interesting day there? Which “had” in the following sentence has a weak form? Peter had a big collection of stamps The staff had finished the task before the deadline They had a big house when they were only 30 years old We had a wonderful sunbathe during a seaside holiday Which is not used to greet a business contact? Cheerio! This is our success How’s everything going? Hello Nice to see you again Hi! How are you? Which is not used to introduce someone else? I’m in charge of a sales team I’d like you to meet Marian Robert, have you met Vladimir? Can I introduce you to Marian? Which is not used to introduce yourself? I have a large family to support I’m from…/ I work for…/ I’m with… I’m in sales/ finance/ marketing I’m responsible for… Which is not used to make offers and concessions? I’d like to think about it We’d be prepared to offer you a better price if you increased your order If necessary… If you order now, we’ll give you a discount Which is not used to refuse an offer? Your terms are unacceptable That would be difficult for us I’m not sure about that That’s more than we usually offer… Which is not used to talk about common interest? I know you like playing golf but I enjoy watching it You and Heinz have something in common You both like/ enjoy/ are interested in… She’s very keen on skiing So you two have the same interest Which is not used to talk about your company? We have subsidiaries in… We have a workforce of 3000 Our main competitors are launching an advertising campaign against US companies The company was founded in… Which of the following is not used for clarifying? It is not understood clearly No, I was thinking of… To be more specific… What I am saying is… Which of the following is not used to ask for clarification? Can you explain in more detail? What is it? What exactly you mean? Are you saying we need to…? Which of the following is not used to ask for reactions? What you think? How you feel about…? What you like? Any comments on this? Which of the following is not used to deal with interruptions? Just a moment Let Stephen finish please… Hold on Can I just finish the point? I’d like to talk more and more… Which of the following is not used to make proposals? What’s your proposal? I suggest… We could… How about…? Which of the following is not used to set objectives of the meeting? Our sales target is… The aims of this meeting are… What we would like to achieve today is… The purpose of this meeting is… Which of the following is not used to start a meeting? Before I start, hold on a minute OK, let’s get down to business Shall we start now? Right, can we start, please? Which of the following is used to interrupt? Excuse me, but could I just say… Wait I don’t accept that Stop that It’s ridiculous I want to something Which sentence you use to play for time? It all seems fine to me, but I’d like to get back to you about this a bit later I need to consult my colleague Of course, if you were willing to increase your order, we’d be prepared to offer you a better price I’m afraid that if you can’t cover insurance, we can’t accept your offer? When you said we’d get a 10% discount, did you mean on an order of 100, or more? Which sentence you use to refuse an offer? I’m afraid that if you can’t cover insurance, we can’t accept your offer When you said we’d get a 10%discount, did you mean on an order of 100, or more? Of course, if you were willing to increase your order, we’d be prepared to offer you a better price It all seems fine to me, but I’d like to get back to you about this a bit later I need to consult my colleagues Which sentence is used to check understanding? When you said we’d get a 10% discount, did you mean on an order of 100, or more? Of course, if you were willing to increase your order, we’d be prepared to offer you a better price It all seems fine to me, but I’d like to get back to you about this a bit later I need to consult my colleague I’m afraid that if you can’t cover insurance, we can’t accept your offer?