PEOPLE’S COMMITTEE OF DONG NAI PROVINCE DONG NAI UNIVERSITY FOREIGN LANGUAGE FACULTY APPRENTICE REPORT AT CENTRAL PARK HOTEL CORPORATION Advisor’s name VO THI MONG THU Student’s name CHU HOANG TUYET A[.]
PEOPLE’S COMMITTEE OF DONG NAI PROVINCE DONG NAI UNIVERSITY FOREIGN LANGUAGE FACULTY APPRENTICE REPORT AT CENTRAL PARK HOTEL CORPORATION Advisor’s name: VO THI MONG THU Student’s name: CHU HOANG TUYET ANH Class: English Major A – Batch: 04 Academic years: 2014 - 2018 UBND TỈNH ĐỒNG NAI CỘNG HÒA XÃ HỘI CHỦ NGHĨA VIỆT NAM TRỪƠNG ĐẠI HỌC ĐỒNG NAI Độc lập – Tự – Hạnh phúc BIÊN BẢN CHẤM BÁO CÁO THỰC TẬP Họ tên sinh viên: Sinh ngày:………………Lớp:…………… Khoa: Điểm chấm phần: ST Điể ST Điể Mục Mục T Company’s m T Structures comment Format Introduction Overview 10 grammar Spelling Hợp đồng (Nếu Content 11 có) Ngoại khóa Conclusion Cộng m (Nếu tham gia) Cộng Điểm tổng cộng: …………… (in written………………………………….) Nhận xét chung: Ngày ………tháng…… năm………… Instructor’s signature UBND TỈNH ĐỒNG NAI CỘNG HÒA XÃ HỘI CHỦ NGHĨA VIỆT NAM TRỪƠNG ĐẠI HỌC ĐỒNG NAI Độc lập – Tự – Hạnh phúc BIÊN BẢN CHẤM BÁO CÁO THỰC TẬP Họ tên sinh viên: Sinh ngày: ………………Lớp: …………… Khoa: Điểm chấm phần: ST Điể ST Điể Mục Mục T Company’s m T Structures comment Format Introduction Overview 10 grammar Spelling Hợp đồng (Nếu Content 11 có) Ngoại khóa Conclusion Cộng m (Nếu tham gia) Cộng Điểm tổng cộng: …………… (in written………………………………….) Nhận xét chung: Ngày ………tháng…… năm………… Instructor’s signature TABLE OF CONTENTS ACKNOWLEDGEMENT CHAPTER ONE: INTRODUCTION Page The meaning, overview and feeling after the internship .1 CHAPTER TWO: OVERVIEW OF THE COMPANY 2.1 Company Profile 2.2 Merchandising 2.3 The outlets and services 2.4 What is our target customer 2.5 Organization and business activities CHAPTER THREE: CONTENT 3.1 Job Identification 3.1.1 Position 3.1.2 The key result and essential responsibilities 3.1.3 The work relationship 3.2 Performance: 3.2.1 jobs…………………………………………………… 3.2.2 My day Desk working 11 3.3 Result 22 CHAPTER FOUR: CONCLUSION 4.1: Summaries 25 4.2: Lessons learned 25 4.3: Comments or recommendations 26 4.4: References 28 ACKNOWLEDGEMENT First of all, I would like to express the deepest gratitude to the lecturers of Foreign Language Faculty at Dong Nai University As a student studying English Language majors, under the dedicated guidance of lecturers brought during the past four school years Lecturers shared knowledge, experience and skills necessary for me to complete the course and to prepare better to work in the future in the best way In particular, I would like to express our sincere thanks to Mrs Vo Thi Mong Thu, internship supervisors, guided and helped enthusiastically during this internship Besides, I would like to also thank the dedicated guidance of Mr Nguyen Van Toan – Front Office Manager, Mr Nguyen Phong Vu – Duty Manager and all of people of Front Office Department and Central Park Hotel Corporation was created conditions and helped me to complete the good work during the past two months Because of limited conditions and practice time, so my internship report cannot avoid shortcomings and certain restrictions I look forward to receiving comments to make my report better Thank you very much! CHAPTER ONE: INTRODUCTION: Two months at Central Park hotel corporation is not a long time, it’s a short time neither but it’s enough for the different experiences The difference comes from the transferring from a student to a staff The difference is also the feeling of changing the environment, habits, routines and the people who talks to you every day They are not only your teachers; they are not your friends, but also your colleagues Because I am still a student, sitting on school’s desks, so how I know the experience of getting a job - like a staff For students, the internship is very useful You know, students always have the internship before graduation that was really meaning of them For me, this internship is not only an opportunity but also a challenge I could acquaint with practical works and apply my knowledge learned in school into that works And I also accumulated some skills and experiences to apply for my future job Hotel business increases the GDP of the region and a country, development contributes to strengthen domestic and foreign investment as well Hotel business contributes positively to the development of exchanges between nations and nations in the world Central Park Hotel is the first and only hotel five stars in Bien Hoa city, to take the lead in hotel business at this area Beside that, Central Park Hotel has assisted with city more aesthetic and created conditions of employment for a lot of staffs and workers At Central Park Hotel Corporation, my position is Concierge and after that move to exactly position is Guest Relation Officer I have two months in here from April 06.2018 until now During two months working at Central Park, I have had a lot of valuable experiences, understood more about hotel services and learnt elaborate take care customer II / CHAPTER TWO: OVERVIEW OF THE COMPANY 2.1 / Company Profile: 2.1.1 ) Full Name: CENTRAL PARK HOTEL CORPORATION The naming concept for Central Park Hotel is inspired of the green and central park nature of Bien Hoa city Since the Central Park Hotel is located to the enormous park in the heart of city, which brings a natural living atmosphere and an immense view from the hotel 2.1.2) Established: April 22, 2011 and Soft Opening: April 26, 2018 2.1.3) Address: 128/16, Tan Tien Ward, Bien Hoa City, Dong Nai Province Where is Central Park Hotel located: In the center of the southern key economic region of the development triangle With its geographical location and traffic hub, Bien Hoa is a promising city of wealth and development The city is uniquely blended between natural surroundings and uprising buildings 2.2/ Merchandising The Central Park Hotel is the first and only five-star hotel in this city, with 195 rooms have city views and 22 floors The type room