Bsi bs en 60745 2 17 2010

BS EN 60745-2-17:2010 BSI Standards Publication Hand-held motor-operated electric tools — Safety Part 2-17: Particular requirements for routers and trimmers BRITISH STANDARD BS EN 60745-2-17:2010 National foreword This British Standard is the UK implementation of EN 60745-2-17:2010 It was derived by CENELEC from IEC 60745-2-17:2010 It supersedes BS EN 60745-2-17:2003, which will be withdrawn on September 2013 The CENELEC common modifications have been implemented at the appropriate places in the text The start and finish of each common modification is indicated in the text by tags }~ The UK participation in its preparation was entrusted to Technical Committee CPL/116, Portable motor-operated tools A list of organizations represented on this committee can be obtained on request to its secretary This publication does not purport to include all the necessary provisions of a contract Users are responsible for its correct application © BSI 2011 ISBN 978 580 60329 ICS 25.140.20 Compliance with a British Standard cannot confer immunity from legal obligations This British Standard was published under the authority of the Standards Policy and Strategy Committee on 31 July 2011 Amendments/corrigenda issued since publication Date Text affected EUROPEAN STANDARD EN 60745-2-17 NORME EUROPÉENNE September 2010 EUROPÄISCHE NORM ICS 25.140.20 Supersedes EN 60745-2-17:2003 + A11:2007 English version Hand-held motor-operated electric tools Safety Part 2-17: Particular requirements for routers and trimmers (IEC 60745-2-17:2010, modified) Outils électroportatifs moteur Sécurité Partie 2-17: Règles particulières pour les défonceuses et les affleureuses (CEI 60745-2-17:2010, modifiée) Handgeführte motorbetriebene Elektrowerkzeuge Sicherheit Teil 2-17: Besondere Anforderungen für Oberfräsen und Kantenfräsen (IEC 60745-2-17:2010, modifiziert) This European Standard was approved by CENELEC on 2010-09-01 CENELEC members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European Standard the status of a national standard without any alteration Up-to-date lists and bibliographical references concerning such national standards may be obtained on application to the Central Secretariat or to any CENELEC member This European Standard exists in three official versions (English, French, German) A version in any other language made by translation under the responsibility of a CENELEC member into its own language and notified to the Central Secretariat has the same status as the official versions CENELEC members are the national electrotechnical committees of Austria, Belgium, Bulgaria, Croatia, Cyprus, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and the United Kingdom CENELEC European Committee for Electrotechnical Standardization Comité Européen de Normalisation Electrotechnique Europäisches Komitee für Elektrotechnische Normung Management Centre: Avenue Marnix 17, B - 1000 Brussels © 2010 CENELEC - All rights of exploitation in any form and by any means reserved worldwide for CENELEC members Ref No EN 60745-2-17:2010 E BS EN 60745-2-17:2010 EN 60745-2-17:2010 (E) -2- Foreword The text of document 116/38/FDIS, future edition of IEC 60745-2-17, prepared by TC 116, Safety of hand-held motor-operated electric tools, was submitted to the IEC-CENELEC parallel vote A draft amendment, prepared by the Technical Committee CENELEC TC 116, Safety of motoroperated electric tools, was submitted to the formal vote The combined texts were approved by CENELEC as EN 60745-2-17 on 2010-09-01 This European Standard supersedes EN 60745-2-17:2003 + A11:2007 Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights CEN and CENELEC shall not be held responsible for identifying any or all such patent rights The following dates were fixed: – – latest date by which the amendment has to be implemented at national level by publication of an identical national standard or by endorsement latest date by which the national standards conflicting with the amendment have to be withdrawn (dop) 2011-09-01 (dow) 2013-09-01 This European Standard is divided into two parts: Part 1: General requirements which are common to most hand-held electric motor operated tools (for the purpose of this standard referred to simply as tools) which could come within the scope of this standard; Part 2: Requirements for particular types of tools which either supplement or modify the requirements given in Part to account for the particular hazards and characteristics of these specific tools This draft European Standard has been prepared under Mandate M/396 given to CENELEC by the European Commission and the European Free Trade Association and covers essential requirements of EC Directive 2006/42/EC See Annex ZZ Compliance with the relevant clauses of Part together with this Part provides one means of conforming with the essential health and safety requirements of the Directive concerned Warning: Other requirements and other EC Directives can be applicable to the products falling within the scope of this standard This standard follows the overall requirements of EN ISO 12100-1 and EN ISO 12100-2 This Part 2-17 is to be used in conjunction with EN 60745-1:2009 When this standard states "addition", "modification" or "replacement", the relevant text in Part is to be adapted accordingly Subclauses, tables and figures which are additional to those in Part are numbered starting from 101; additional annexes are lettered AA, BB, etc Subclauses, tables and figures which are additional to those in IEC 60745-2-17:2010 (116/38/FDIS) are prefixed “Z” BS EN 60745-2-17:2010 EN 60745-2-17:2010 (E) -3- Annex ZZ has been added by CENELEC NOTE In this standard the following print types are used: requirements proper: in roman type test specifications: in italic type; - explanatory matter: in smaller roman type Endorsement notice The text of the International Standard IEC 60745-2-17:2010 was approved by CENELEC as a European Standard with agreed common modifications as given below Foreword to amendment A1 The text of document 116/38/FDIS, future edition of IEC 60745-2-17, prepared by TC 116, Safety of hand-held motor-operated electric tools, was submitted to the IEC-CENELEC parallel vote A draft amendment, prepared by the Technical Committee CENELEC TC 116, Safety of motoroperated electric tools, was submitted to the formal vote The combined texts were approved by CENELEC as EN 60745-2-17 on 2010-09-01 This European Standard supersedes EN 60745-2-17:2003 + A11:2007 Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights CEN and CENELEC shall not be held responsible for identifying any or all such patent rights The following dates were fixed: – – latest date by which the amendment has to be implemented at national level by publication of an identical national standard or by endorsement latest date by which the national standards conflicting with the amendment have to be withdrawn (dop) 2011-09-01 (dow) 2013-09-01 This European Standard is divided into two parts: Part 1: General requirements which are common to most hand-held electric motor operated tools (for the purpose of this standard referred to simply as tools) which could come within the scope of this standard; Part 2: Requirements for particular types of tools which either supplement or modify the requirements given in Part to account for the particular hazards and characteristics of these specific tools BS EN 60745-2-17:2010 EN 60745-2-17:2010 (E) -4- This draft European Standard has been prepared under Mandate M/396 given to CENELEC by the European Commission and the European Free Trade Association and covers essential requirements of EC Directive 2006/42/EC See Annex ZZ Compliance with the relevant clauses of Part together with this Part provides one means of conforming with the essential health and safety requirements of the Directive concerned Warning: Other requirements and other EC Directives can be applicable to the products falling within the scope of this standard This standard follows the overall requirements of EN ISO 12100-1 and EN ISO 12100-2 This Part 2-17 is to be used in conjunction with EN 60745-1:2009 When this standard states "addition", "modification" or "replacement", the relevant text in Part is to be adapted accordingly Subclauses, tables and figures which are additional to those in Part are numbered starting from 101; additional annexes are lettered AA, BB, etc Subclauses, tables and figures which are additional to those in IEC 60745-2-17:2010 (116/38/FDIS) are prefixed “Z” Annex ZZ has been added by CENELEC NOTE In this standard the following print types are used: - requirements proper: in roman type test specifications: in italic type; explanatory matter: in smaller roman type Endorsement notice The text of the International Standard IEC 60745-2-17:2010 was approved by CENELEC as a European Standard with agreed common modifications as given below -5- BS EN 60745-2-17:2010 EN 60745-2-17:2010 (E) CONTENTS Scope .7 Normative references .7 Terms and definitions .7 General requirements .7 General conditions for the tests Void 7 Classification 8 Marking and instructions 9 Protection against access to live parts 10 Starting 11 Input and current 12 Heating 13 Leakage current .9 14 Moisture resistance 10 15 Electric strength .10 16 Overload protection of transformers and associated circuits 10 17 Endurance 10 18 Abnormal operation 10 19 Mechanical hazards 10 20 Mechanical strength .11 21 Construction 11 22 Internal wiring .11 23 Components 11 24 Supply connection and external flexible cords 11 25 Terminals for external conductors 11 26 Provision for earthing .11 27 Screws and connections 12 28 Creepage distances, clearances and distances through insulation 12 29 Resistance to heat, fire and tracking 12 30 Resistance to rusting 12 31 Radiation, toxicity and similar hazards 12 Annexes 15 Annex K (normative) Battery tools and battery packs 15 Annex L (normative) Battery tools and battery packs provided with mains connection or non-isolated sources 15 Annex M (normative) Safety of working stands for operation with hand-held motoroperated electric tools 16 Annex ZZ (informative) Coverage of Essential Requirements of Directive 2006/42/EC 33 Bibliography 34 BS EN 60745-2-17:2010 EN 60745-2-17:2010 (E) -6- Figure 101 – Measurement of distance between handle and cutter 13 Figure Z101 - Position of transducers 14 Figure M.301 – Working stand with installed hand-held router 26 Figure M.302 – Dimensions of table 26 Figure M.303 – Dimension of table rings 27 Figure M.304 – Fence 27 Figure M.305 – Examples of guides suitable for curved work 28 Figure M.306 – Test probe 29 Figure M.307 – Definition of fence pressure device deflection measuring point and directions of application of test forces 29 Figure M.308 – Definition of fence pressure device deflection measuring point and directions of application of test forces (vertical view) 30 Figure M.309 – Definition of table pressure device deflection measuring point and directions of application of test forces (horizontal view) 30 Figure M.310 – Definition of the adjustable guard deflection measuring points and directions of application of test forces 31 Figure M.311 – Definition of guiding steady deflection measuring points and directions of application of test forces 32 Figure M.312 – Definition of the adjustment of the fence plates in the direction perpendicular to the plane of the fence 32 Table Z101 – Test conditions Table M.301 – Fences and table pressure device displacement 24 Table M.302 – Adjustable guard deflection 24 Table M.303 – Guiding steady deflection 25 -7- BS EN 60745-2-17:2010 EN 60745-2-17:2010 (E) HAND-HELD MOTOR-OPERATED ELECTRIC TOOLS – SAFETY – Part 2-17: Particular requirements for routers and trimmers Scope This clause of Part is applicable, except as follows: Addition: This standard applies to routers and trimmers Normative references This clause of Part is applicable Terms and definitions This clause of Part is applicable, except as follows: Additional definitions: 3.101 router tool designed to be fitted with rotary cutter and with a base that allows control of cutting slots into or shaping the edge of various materials 3.102 trimmer tool designed to be fitted with rotary cutter and a base that allows for control of trimming the edge of laminate sheet or similar materials General requirements This clause of Part is applicable General conditions for the tests This clause of Part is applicable }6 Environmental requirements This clause of Part is applicable except as follows: 6.1.2.4 Modification: Routers and trimmers are suspended The base plate of the tool shall be horizontal.~ BS EN 60745-2-17:2010 EN 60745-2-17:2010 (E) }6.1.2.5 -8- Modification: Routers and trimmers are tested at no-load 6.2 Vibration 6.2.4.2 Location of the measurement Addition: Figure Z101 shows the positions at both handles 6.2.6.3 Operating conditions Modification: Trimmers are tested at no-load Routers are tested under load observing the conditions shown in Table Z101 Table Z101 – Test conditions Orientation Cutting grooves in a horizontal piece of medium density fibreboard (MDF) having the minimum dimensions 800 mm (length) x 400 mm (width) x 30 mm (depth) The board is fixed on a bench by screws, clamps, air cylinders or the like with a resilient material between bench and workpiece Tool bit ∅ 12 mm straight sided bit as specified for MDF Feed force As necessary for smoothly working without overloading the machine Apply equal force to both handles avoiding excessive gripping forces Test cycle Cutting a 10 mm deep groove across the 400 mm width of the MDF Distance between grooves to be 10 mm using the guide fence if supplied 6.2.7.2 Declaration of the vibration total value Addition: The vibration total value ah of the handle with the highest emission and the uncertainty K shall be declared.~ Classification This clause of Part is applicable BS EN 60745-2-17:2010 EN 60745-2-17:2010 (E) i) j) - 22 - The vertical adjustment range of the fence pressure device shall be such that: – when adjusted to its lowest position, the underside of the pressure device shoe shall be on the table surface; – when adjusted to its highest position, the top surface of the pressure device shoe shall be at least at the same height as the top of the tool when the spindle is adjusted to its highest position The horizontal adjustment range of the fence pressure device shall cover a distance of at least D max from the spindle axis k) The design of the pressure device shoes shall be such that a difference of at least 10 mm is maintained between the contact point of the table pressure device with the workpiece and the contact point of the fence pressure device with the workpiece l) The vertical adjustment of the table pressure device shall be such that it is possible to machine workpieces of a height of at least 1,2 D max Compliance is checked by measurement, inspection and functional testing on the machine M.19.1.303.2.1.2 Cutter tool guarding – non cutting area at the rear of the fence Cutter tool guarding at the rear of the fences shall be performed by means of an enclosure fixed to or integrated with the fence • The enclosure shall be sufficient in size to accommodate the maximum permissible cutter tool dimension • The enclosure shall be designed to facilitate chip extraction • The cutter tool shall not be accessible from behind the fences Compliance is checked by inspection and by following test The guarding system is evaluated with the face of the fence plane set to be tangentially aligned with the periphery of the largest diameter cutter tool The test probe of Figure M.306 shall not contact any portion of the cutter tool from the top side and behind the fence M.19.1.303.2.2 Guarding for curved work A rigidly fixed and stable barrier guard shall prevent contact between the operator’s hands and the top part of the cutting tool • The guard shall cover the largest tool from the top side • The shape of the guard, as far as not compromising the guarding function, shall be such as to conduct dust and chips in a streamlined way towards the chip exhaust system • The guard shall be capable of adjustment or removal without the aid of a tool Compliance is checked by inspection M.19.201 Replacement: Working stands shall stand safely on the ground/work surface e.g benchtop Compliance is checked by the following test The working stand is fitted with the hand-held router specified by the manufacturer which is likely to give the most unfavourable results for the purpose of this requirement The working stand is set up or mounted in accordance with the instructions required by 8.12.2 a)1) and M.8.12.2 a) 202) A horizontal force measured in N, and numerically equal to D max where BS EN 60745-2-17:2010 EN 60745-2-17:2010 (E) - 23 - D max is measured in mm, is pushing perpendicularly against the front edge of the table top surface and in line with the centre of the table hole This shall not cause the working stand to tip over M.20 Mechanical strength This clause of Part is applicable except as follows: M.20.1.301 Cutter tool guards shall be constructed from materials having characteristics listed below or from materials that are better or equivalent in performance a) b) c) for steel: Ultimate tensile strength Minimum thickness N/mm mm 350 1,50 380 1,25 for light alloy as follows: Ultimate tensile strength Minimum thickness N/mm mm 160 3,0 200 2,0 polycarbonate with a wall thickness of at least mm or other plastic material having an impact strength equal to or better than a polycarbonate of at least mm thickness Compliance is checked by inspection and measurement M.20.1.302 Pressure devices The mechanical strength of the pressure system shall be adequate Compliance is checked by the following test Figures M.307 and M.308 show the points of application and the direction A, B, C, D and F of the forces to be applied to the fence pressure device under test together with the position of the measuring point Figure M.309 shows the points of application and the directions of the forces G and H to be applied to the table pressure device under test, together with the positions of the measuring point The pressure devices shall be installed in accordance with the instructions required by 8.12.2 a)2) and under the conditions shown in Figures M.307 and M.309 The free play due to the direction of force inversion shall be eliminated The displacement shall not exceed the values given in Table M.301 BS EN 60745-2-17:2010 EN 60745-2-17:2010 (E) - 24 - Table M.301 – Fences and table pressure device displacement M.20.1.303 Direction of force Force N Maximum displacement in direction of force mm A and C 30 B and D 30 12 G and H 30 F 30 Adjustable guard (hand protector) Adjustable guards shall have adequate stability Compliance is checked by the following test Figure M.310 shows the point of application and the direction of the forces A, B, C and F to be applied to the adjustable guard under test together with the position of the measuring point Force F is applied to the adjustable guard towards the spindle axis The test shall be performed with the safeguarding equipment in a position where the possible displacement is the greatest The displacement shall not exceed the values given in Table M.302 The adjustable guard shall not rotate around any horizontal axis Table M.302 – Adjustable guard deflection M.20.1.304 Direction of force Force N Maximum displacement in direction of force (including clearance) mm A 20 B 20 C 20 F 20 Guiding steady Guiding steadies shall have adequate stability Compliance is checked by the following test Figure M.311 shows the point of application and the direction A, B, C and F of forces to be applied to the guiding steady under test with the position of the measuring point Force F is applied to the guiding steady towards the spindle axis The test shall be performed with the safeguarding equipment in a position where the possible displacement is the greatest BS EN 60745-2-17:2010 EN 60745-2-17:2010 (E) - 25 - The displacement shall not exceed the values given in Table M.303 The guiding steady shall not rotate around any horizontal axis Table M.303 – Guiding steady deflection M.20.1.305 Direction of force Force N Maximum displacement in direction of force (including clearance) mm A 30 B 30 C 30 F 30 0,5 The working stand shall have adequate strength Compliance is checked by loading the working stand with a mass, measured in kg and numerically equal to 0,5 Dmax where the D max is measured in mm, is applied in table centre distributed equally on a rectangular area with the dimensions of 0,5 x table length times 0,5 x table width After removing the mass, the working stand shall not show any permanent deformation M.21 Construction M.21.18 Replacement: Router tables shall be provided with a device for switching the router "on“ and "off“ The actuator of the device shall be easily accessible from the operator’s position This switching device shall be capable of being turned off by the operator with a single push motion Compliance is checked by inspection M.21.18.301 If any router allowed to be mounted to the router table is equipped with a momentary contact switch, the router table shall be provided with a device for locking the momentary switch of the router in the “on” position This device shall disengage when the router is removed from the working stand Compliance is checked by inspection and by a functional test M.21.301 When installed in accordance with the instructions required by M.8.12.2 b)302), any router allowed to be mounted to the router table shall withstand loads and remain stable during normal and reasonably foreseeable misuse conditions Compliance is checked by the following test A force measured in N, and numerically equal to Dmax where D max is measured in mm, is applied perpendicular against the straight cutter tool properly installed in the router, at the table top surface in the direction perpendicular to the workpiece feed direction The router shall not shift with respect to the table BS EN 60745-2-17:2010 EN 60745-2-17:2010 (E) - 26 - IEC 1227/10 Key exhaust outlet table ring parallel fence table top switch with plug and socket main frame Figure M.301 – Working stand with installed hand-held router Lout Lin C A IEC 1228/10 Key table hole fence feed direction Figure M.302 – Dimensions of table BS EN 60745-2-17:2010 EN 60745-2-17:2010 (E) - 27 - X IEC 1229/10 Key table table ring spindle of cutter tool X radial distance between cutter tool and table or table ring Figure M.303 – Dimension of table rings fence guard chip exhaust outlet table pressure device fence pressure device Key 1 Figure M.304 – Fence IEC 1230/10 BS EN 60745-2-17:2010 EN 60745-2-17:2010 (E) - 28 - 10 IEC 1231/10 Key cutting tool with ball ring hand protector lead in device support chip exhaust outlet guiding steady bonnet guard cutting tool support 10 ball ring guide Figure M.305 – Examples of guides suitable for curved work BS EN 60745-2-17:2010 EN 60745-2-17:2010 (E) - 29 - Dimensions in millimetres ∅12 R6 ∅8 ∅35 11 30 50 2982/02 IEC 1232/10 Key handle section test section Figure M.306 – Test probe D A C h B h/3 mm IEC 1233/10 Key force application and measuring point A, B, C, D directions of force Figure M.307 – Definition of fence pressure device deflection measuring point and directions of application of test forces BS EN 60745-2-17:2010 EN 60745-2-17:2010 (E) - 30 - F IEC 1234/10 Key force application and measuring point F direction of force Figure M.308 – Definition of fence pressure device deflection measuring point and directions of application of test forces (vertical view) H G Dmax IEC 1235/10 Key 1, force application and measuring points H, G directions of force Figure M.309 – Definition of table pressure device deflection measuring point and directions of application of test forces (horizontal view) BS EN 60745-2-17:2010 EN 60745-2-17:2010 (E) - 31 - C A F B IEC 1236/10 Key spindle axis force application and measuring point at the adjustable guard (hand protector) A, B, C, F directions of force Figure M.310 – Definition of the adjustable guard deflection measuring points and directions of application of test forces BS EN 60745-2-17:2010 EN 60745-2-17:2010 (E) - 32 - C A F B IEC 1237/10 Key spindle axis force application and measuring point at the guiding steady A, B, C, F directions of force Figure M.311 – Definition of guiding steady deflection measuring points and directions of application of test forces IEC 1238/10 Key cutter tool fence plates adjustment in the direction perpendicular to the plane of the fence Figure M.312 – Definition of the adjustment of the fence plates in the direction perpendicular to the plane of the fence BS EN 60745-2-17:2010 EN 60745-2-17:2010 (E) - 33 - } Annex ZZ (informative) Coverage of Essential Requirements of Directive 2006/42/EC This European Standard has been prepared under a mandate given to CENELEC by the European Commission and the European Free Trade Association and within its scope the standard covers all relevant Essential Requirements as given in EC Directive 2006/42/EC (Machinery Directive) Compliance with this standard provides one means of conformity with the specified essential requirements of the Directives concerned WARNING: Other requirements and other EC Directives may be applicable to the products falling within the scope of this standard.~ _ BS EN 60745-2-17:2010 EN 60745-2-17:2010 (E) - 34 - Bibliography The bibliography of Part is applicable _ This page deliberately left blank NO COPYING WITHOUT BSI PERMISSION EXCEPT AS PERMITTED BY COPYRIGHT LAW British Standards Institution (BSI) BSI is the national body responsible for preparing British Standards and other standards-related publications, information and services BSI is incorporated by Royal Charter British Standards and other standardization products are published by BSI Standards Limited About us Revisions We bring together business, industry, government, consumers, innovators and others to shape their combined experience and expertise into standards -based solutions Our British Standards and other publications are updated by amendment or revision The knowledge embodied in our standards has been carefully assembled in a dependable format and refined through our open consultation process Organizations of all sizes and across all sectors choose standards to help them achieve their goals Information on standards We can provide you with the knowledge that your organization needs to succeed Find out more about British Standards by visiting our website at bsigroup.com/standards or contacting our Customer Services team or Knowledge Centre Buying standards You can buy and download PDF versions of BSI publications, including British and adopted European and international standards, through our website at bsigroup.com/shop, where hard copies can also be purchased If you need international and foreign standards from other Standards Development Organizations, hard copies can be ordered from our Customer Services team Subscriptions Our range of subscription services are designed to make using standards easier for you For further information on our subscription products go to bsigroup.com/subscriptions With British Standards Online (BSOL) you’ll have instant access to over 55,000 British and adopted European and international standards from your desktop It’s available 24/7 and is refreshed daily so you’ll always be up to date You can keep in touch with standards developments and receive substantial discounts on the purchase price of standards, both in single copy and subscription format, by becoming a BSI Subscribing Member PLUS is an updating service exclusive to BSI Subscribing Members You will automatically receive the latest hard copy of your standards when they’re revised or replaced To find out more about becoming a BSI Subscribing Member and the benefits of membership, please visit bsigroup.com/shop With a Multi-User Network Licence (MUNL) you are able to host standards publications on your intranet Licences can cover as few or as many users as you wish With updates supplied as soon as they’re available, you can be sure your documentation is current For further information, email bsmusales@bsigroup.com BSI Group Headquarters 389 Chiswick High Road London W4 4AL UK We continually improve the quality of our products and services to benefit your business If you find an inaccuracy or ambiguity within a British Standard or other BSI publication please inform the Knowledge Centre Copyright All the data, software and documentation set out in all British Standards and other BSI publications are the property of and copyrighted by BSI, or some person or entity that owns copyright in the information used (such as the international standardization bodies) and has formally licensed such information to BSI for commercial publication and use Except as permitted under the Copyright, Designs and Patents Act 1988 no extract may be reproduced, stored in a retrieval system or transmitted in any form or by any means – electronic, photocopying, recording or otherwise – without prior written permission from BSI Details and advice can be obtained from the Copyright & Licensing Department Useful Contacts: Customer Services Tel: +44 845 086 9001 Email (orders): orders@bsigroup.com Email (enquiries): cservices@bsigroup.com Subscriptions Tel: +44 845 086 9001 Email: subscriptions@bsigroup.com Knowledge Centre Tel: +44 20 8996 7004 Email: knowledgecentre@bsigroup.com Copyright & Licensing Tel: +44 20 8996 7070 Email: copyright@bsigroup.com