BỘ GIÁO DỤC VÀ ĐÀO TẠO TRƯỜNG ĐẠI HỌC NÔNG LÂM TP HỒ CHÍ MINH KHOA KINH TẾ ∞∞∞∞∞ᴏ ᴏ∞∞∞∞∞ BÀI THU HOẠCH TIẾNG ANH CHUYÊN NGÀNH QUẢN TRỊ Giảng viên hướng dẫn Nguyễn Thị Nhật Linh Nhóm sinh viên thực hiệ.
BỘ GIÁO DỤC VÀ ĐÀO TẠO TRƯỜNG ĐẠI HỌC NÔNG LÂM TP HỒ CHÍ MINH KHOA KINH TẾ ∞∞∞∞∞ᴏ ᴏ∞∞∞∞∞ BÀI THU HOẠCH TIẾNG ANH CHUYÊN NGÀNH QUẢN TRỊ Giảng viên hướng dẫn: Nguyễn Thị Nhật Linh Nhóm sinh viên thực hiện: Nhóm Lớp: DH18QT Thành phố Hồ Chí Minh, ngày tháng năm 2020 THÀNH VIÊN NHÓM Đỗ Thị Ngọc Huyền 18122081 Nguyễn Ngọc Châu 18122020 Nguyễn Phạm Thiên Hoài 18122074 Nguyễn Hoài An 18122001 Nguyễn Thanh Tùng 18122336 SECTION 1: SUMMARY OF GROUPEXERCISES GROUP 1: A 4-day work week in Japan increased productivity One Japan company applied a four-day workweek program for employees and the result was Productivity rose by 40 per cent and 92 per cent of employees expressed their satisfaction with the scheme The company says it does so to create a work environment where every employee can choose a diverse and flexible way according to their living situation and life GROUP 2: Airlines create extra CO2 by 'fuel-tankering’ Unit2 reading is talk about A national airline (Birtish Airway) has been accused by its employees that it has created too much CO2 out into the environment The whistleblower said (BA) and many other airlines use "fuel-tankering" to save money However fuel-tankering is very bad for the environment Scientists believe that fuel-tankering is warming global The CEO's explanation was a joke when they said they could save 50$ passenger on a flight using fuel-tankering but 600kg of CO2 was put into the atmosphere GROUP 3: Apple removes customer reviews from online stores Apple from a large company removed customer reviews from online stores The reviews section was a useful way for customers to leave feedback for other people about Apple's products The reviews section on the Apple Store began disappearing This means that anyone in those countries wanting to find reviews on Apple products will have to visit other websites Apple has not yet commented on its decision to remove the ratings and reviews section, so nobody knows why they have taken this action GROUP 4: Big education publisher to end printed textbooks Printed textbooks will be born E-books and digital services will be the future of the thousand Digital books have a great advantage as they can be continually updated, so teachers will always have access to them Latest version of the textbook And stop modifying printed book courses every three years, and it makes textbook writers worried they will make less money from their books by these digital products GROUP 5: Business suits and ties worn less and less In today's world, it becomes less and less important to wear a suit and tie This makes employees feel more comfortable, so they work harder and this is what companies want On the contrary, many people think that this is not good Justin Urquhart Stewart is one of those who thought that He thinks not wearing a suit and tie can make a bad impression on customers and create a sense of distrust for them But many large companies around the world, such as Google and Amazon, allow their employees to wear suits and ties to work GROUP 6: China's Huawei rejects US criminal charges U.S treatment of Chinese tech giant Huawei caused China and the United States to have a diplomatic quarrel China is furious over U.S treatment of Huawei because it has forced Huawei to commit a series of crimes, including bank fraud, wire fraud, conspiracy to defraud the United States and theft trade secret That has accused the United States of trying to "kill" Chinese businesses And China encourages the United States to stop the crackdowns on Chinese companies GROUP 7: Cuba starts rationing food and other products Cuba is facing a severe economic crisis, leading to food shortages and many other things So Cuba will distribute food such as rice, beans, chicken, eggs and other goods According to Cuban Trade Minister Velazquez, due to the US trade embargoes make it difficult for Cuba to buy a lot of food But according to other economists, due to the reduction of fuel aid from Venezuela The crisis in Venezuela has led to a two-thirds cut in shipments of cheap fuel to Cuba Cuba imports about two-thirds of the food from other countries A lot of this is used from the United States Cuba spends about $ billion a year on food imports People 's life in Cuba is very difficult because people have to wait in long lines to buy food and are limited in quantity each time GROUP 8: Facebook to launch a global crypto-currency Facebook will launch a new global cryptocurrency called Libra It shows the penetration of social networks into the financial services market Libra is aimed at millions of people around the world who cannot have a bank account, it allows people to send and receive payments anywhere in the world at a minimum cost The bank will it online through countless Facebook-owned applications According to analysts, Libra is a stable currency and can avoid strong volatility compared to Bitcoin Libra will be backed up by a basket of currencies, such as the dollar, euro and yen It will also have the backing of major multi-national companies like Mastercard, PayPal, Spotify and Uber According to financial company RBC Capital Markets, Libra may be the most important initiative in history, to unlock new engagement and revenue streams GROUP 9: HSBC bank helped the rich hide money HSBC, the second largest bank in the world, has helped rich people to hide money so they can avoid taxes The information was leaked in 2007 by a whistleblower - a computer expert who worked for HSBC in Geneva He stole the details of more than 100,000 customers worldwide Based on the data beaten in 2013, it was concluded that 99.8% of French citizens on the list could evade taxes HSBC said it has taken several initiatives to prevent tax evasion and money laundering Sue Shelley was responsible for making sure HSBC followed the law, when she complained that the bank was not keeping its promise to change, the bank fired her According to the BBC, HSBC is now facing criminal investigations in the USA, France, Belgium and Argentina GROUP 10: Leo De Watts after watching videos about air pollution in china, he opened a company that sells British countryside air to Chinese people He who has established his company for years in the somewhat imaginatively named industry of "air farming", guessed there was a market for cleaner air His team "harvests" air in bottles from various locations across Britain and ships it to China Customers pay around 115 dollars for a 580ml bottle of the fresh air He explained in a promotional video that: "Quite often a lot of our orders are bespoke We have clients who request very particular circumstances for their air Sometimes we'll be at the top of a mountain, and other times at the bottom of a valley." He added: "There's really a market for this We've just started." GROUP 11: Microsoft is ranked it as third the biggest company in the world Microsoft products are popular used, for example: Windows, Hotmail and Windows operating systems MSN, MS Word, Excel and PowerPoint and Bing search engine The company has established by Bill Gates since 1975 It generates over 50 billion dollars a year in revenue The company's website outlines its values Following: “As a company and as individuals, we value Integrity, Honesty, Openness, Personal Excellence, constructive self-criticism, continuous self-improvement, and mutual respect” PART 2: SUMMARY OF READING UNIT 1: What is management? Management is important The success or failure of companies, public sector institutions and services, not for profit organizations, sports tearms, and so on, often depends on the quality of their managers But what managers do? One well known classification of the tasks of a manager comes from Peter Drucker, an American business professor and consultant who is often called things like “The Father of Modern Management “ Drucker suggested that the work of manager can be divided into five tasks: planing (setting objectives), organizing, integrating (motivating and communicating), measure performance and developing people) A company's top managers also have to consider the future and modify or change the organisation's objectives when necessary and introduce the innovations that will allow the business to continue Top manager also have to manage a business's relations with customers, suppliers, distributors, banker, investor, neighbouring communities, public authorites, and so on, as well as deal with any crisis arises UNIT 2: Reading: Theory X and Theory Y Two theories X and Y were initiated by McGregor based on Abraham Maslow's famous 'demand system' Theory X assumes that employees not like to work, are lazy, not like to be responsible and must be forced to perform work Theory Y says that employees enjoy working, being creative, being responsible, and being able to direct themselves The X theory talks about individuals who are in low-level needs, while Y theory assumes that individuals are in low-level needs McGregor believes that the Y theory is more effective than the X theory Reading: 'Satisfiers' and 'motivators'’ As Herzberg put it, 'A reward once given becomes a right! 'Motivators', on the contrary, include things such as having a challenging and interesting job, recognition and responsibility, promotion, and so on Unless people are motivated, and want to a good job, they will not perform well How can managers motivate people in such jobs? One solution is to give them some responsibilities, not as individuals but as part of a team Other employers encourage job rotation, as doing four different repetitive jobs a day is better than doing only one UNIT 3: Wikinomics and the future of companies According to experts, companies will use 'wikinomics' and the Internet in the future, which means that there will be collaboration with people outside the company to improve operations and address issues problems, then will pay for their comments This is an expansion of machining trends This way companies will no longer need all the knowledge from their employees For example, the Red Lake gold mine is in danger of closing because it cannot find enough gold But the company hired outside experts to suggest where gold has yet to be discovered And finally the company value has increased significantly Another example is that Proter & Gamble could pay for a solution to clean wine from clothing if successful for a scientist somewhere who can find a solution, not necessarily they just use their own scientists Company structure There are five company structures in the text: The chain of command, functional structure, Flattening hierarchies and delegating responsibility, matrix management and teams It up to company, you can choose company structure The chain of command is pyramidal structure ( one person or a group at the top, other people below them) Functional structure is organized in a single hierarchy ( production and marketing departments can not take financial decisions) Flattening hierarchies and delegating responsibility is very hierarchical organizations ( people at lower levels can not take decisions) Matrix management ( another way to get round hierarchies , in which people report to more than one superior) Teams need a strong leader UNIT 4: Managing across cultures Managing a global multinational company would obviously be much simple if it required only set of corporate objectives, goals, policies, practices, product and services Richard Lewis has classifies different cultures according to three ‘poles’ representing different types of behavior Businesspeople in ‘linearactive’ cultures such as Britain, the USA and Germany believe in respecting rules, regulation and contracts They are essentially individualist ‘Multi-active cultures’ in Southern Europe Latin America and Africa attach more importance to feelings, emotions and intuition, relationships and connections They are essentially collectivist and believe that personal relationships and friendship should take precedence over rules and regulations People in ‘reactive cultures’ in Asia prefer to listen to and establish the other’s position And then react to it They rarely interrupt speakers and often avoid eye contact UNIT 5: Reading of unit talk about ingredient of Curriculum Vitae (CV) such at Personal details-Career objective-Education and QualificationsWork Experience-Interests and Achievements-Skills… Beside that, reading talk a list of Resumes is: Names,Address,Phone number,Email address,Date of birthNationality-Marital status-Objective-Work experience-Education or qualifications-Computer skill-Language-Hobbies and interestsReferences Reading of unit make you prepare your curriculum vitae addition your job in the future UNIT 6: Reading of unit talk about “A law that 40% of directors must be female” In the first paragraph is the government had published a list of 12 companies accused of breaking a law by failing to appoint woman 40% of their non-executive board directorship to Rolf Dammann He said “That’s hard” In the second paragraph talk about in this month, Norway set a new global record, the highest proportion of female non-executive directors in the world Dammann appointed his two women last June, after what he says was a six-month 'time-consuming' search Finally Dammann is not a convert to the quota, though ‘ I think people, will still go to those they have trusted for years, whom they have had to remove from the board,' he says 'So there will now be a formal and informal system, and that cannot be good for accountability’