Solutions to improve human resources training at vtc digital company

NATIONAL ECONOMICS UNIVERSITY NEU BUSINESS SCHOOL BUSINESS SCHOOL Solutions to improve human resources training at VTC Digital Company Bachelor of Business Adminitration in English (E-BBA) Thesis Student : SAI THI HUONG LY Class : E - BBA 4A Student ID: 11122421 Supervisor: Dr TRAN THI MINH HUONG Hanoi - 2016 ACKNOWLEDGEMENT This thesis was completed as the very last requirement of Bachelor of Business Administration in English (E-BBA program), Business School, and National Economics University Firstly, I would like to express my sincere thanks to all lectures of NEU Business School and associates, who have equipped me with a lot of valuable knowledge and skills for my life Especially I am deeply indebted to my supervisor – Dr Tran Thi Minh Huong for her immense practical help during the whole process of my thesis work Thanks for your guidance and knowledge which are of great help for the work Secondly, I also would like to say thank sincerely to VTC Company for giving me the permission to commence this thesis in the first place and allowing me to the gather as many data and information as possible for my thesis Their feedbacks and interview answers on my survey are highly appreciated since I find it important and necessary for me to complete my work effectively Finally, I would like to express my appreciation to my family, my classmates and my friends who always supported and were beside me during my study Sai Thi Huong Ly Hanoi, January 2016 TABLE OF CONTENTS ACKNOWLEDGEMENT LIST OF FIRGUE LIST OF TABLE EXECUTIVE SUMMARY CHAPTER 1: INTRODUCTION 1.1 Rationale 1.2 Research objectives .2 1.3 Research questions 1.4 Research methodology 1.4.1 Research process .3 1.4.2 Data collection 1.4.3 Data analysis 1.5 Research scope 1.5.1 Geographical scope 1.5.2 Subject scope 1.5.3 Time scope .4 1.6 Research structure CHAPTER 2: THEORETICAL BACKGROUND ON HUMAN RESOURCE TRAINING .5 2.1 Overview of human resource training 2.1.1 Concept of human resource training .5 2.1.2 Role of human resource training 2.2 Human resource training process .8 2.2.1 Establishing a needs analysis 2.2.2 Developing training programs and manuals 11 2.2.3 Deliver the training program 14 2.2.4 Evaluate the training program 15 2.3 Factors affecting human resource training 18 2.3.1 Internal factors .18 2.3.2 External factors 19 CHAPTER 3: HUMAN RESOURCE TRAINING AT VTC DIGITAL 20 3.1 Overview of VTC Digital 20 3.1.1 History of VTC Digital 20 3.1.2 Organizational structure .22 3.1.3 Features of VTC Digital influence the training of human resources .23 3.1.4 Quality of VTC’s Human Resource 30 3.2 Assessment of human resource training at VTC .34 3.2.1 Training needs assessment 34 3.2.2 Training Design: 37 3.2.3 Training Implementation 51 3.2.4 Post-training Evaluation 53 3.3 Assessment of human resources training at VTC 55 3.2.1 Assessment of the factors affecting the training and resource development workforce at the company: 55 3.3.2 Achievement 56 3.2.3 Shortcoming and reasons .57 CHAPTER 4: SOLUTIONS TO IMPROVE HUMAN RESOURCE TRAINING AT VTC .61 4.1 Development orientation of VTC .61 4.2 Solutions to improve human resource training at VTC 65 4.2.1 Improving the training of human resources 65 4.2.2 Improving the quality of HR Department’s Employees 71 4.2.3 Completing the the regulations and policies related to training of company 72 4.2.4 Some other solutions in order to improve the training of human resources in companies VTC Digital .73 CONCLUSION .74 REFERENCES .75 Appendix Survey questionares for employees 76 Appendix 2: Interview questions for managers 79 LIST OF FIRGUE Figure 1.1: The process of conducting research .3 Figure 2.1: The process of HR trainning Figure 3.1: TV signal receiver/decoder device .21 Figure 3.2: Organizational Chart at VTC Digital 22 Figure 3.3: The percentage of employees by department at VTC Digital 25 Figure 3.4: Statistical descriptive of Age 27 Figure 3.5: Statistical descriptive of Gender 29 Figure 3.6: Educational background of employees at VTC 30 Figure 3.7: Statistical descriptive of english levels 32 Figure 3.8: Training design process at VTC 38 Figure 3.9: Participation Selecting Policy 41 Figure 3.10: Teaching Quality .48 Firgue 3.11: Encourage Trainning Policy .52 Figure 3.12: Training Program Quality 54 Figure 3.13: The results of the employee training company Digital VTC 2014 55 LIST OF TABLE Table 3.1: Revenue based on packages 23 Table 3.2: The employee’s ages at VTC 26 Table 3.3: The gender of employees at VTC Digital 28 Table 3.4: Educational level of employees by positions at VTC 31 Table 3.5: Computer skills of employees at VTC 33 Table 3.6: Training demand for marketing and sales campaign in 2014 35 Table 3.7: Summing up the situation employees recruitment at VTC 35 Table 3.8: The training needs developing markets in 2014 36 Table 3.9: The training needs of VTC ( 2013-2015) 37 Table 3.10: Mean of employees satisfaction on participation selection policies 40 Table 3.11: Training programs for general staff and technical staff 2014 42 Table 3.12: Training programs for management employees in 2014 .43 Table 3.13: Scale training follow the training methods( 2013-2015) 44 Table 3.14: Mean of employee’s satisfaction on training methods and contents 45 Table 3.15: Statistics of teacher training programs implemented by the company .47 Table 3.16: Mean of employees evaluation on teaching quality .47 Table 3.17: Training funds and the use of funds in the company 49 Table 3.18: The use of funds under the legal training of company training VTC 2014 50 Table 3.19: Mean of employees satisfaction on encourage training policies 51 Table 3.20: Mean of employees evaluation on training program quality 53 EXECUTIVE SUMMARY Training human resources is very important activities to maintain and improve the quality of human resources in the development of business services at VTC Digital company, is a precondition to economic efficiency in business and creating conditions apply its technical advances in the management and implementation of the business plan At the same time, meet the needs, aspirations and maximize creativity staff, professional staff make their engagement with the company.As businesses in the service sector, as well as other businesses, VTC Online is facing very difficult situation in the investment of qualified staff, appropriate for corporate development VTC stated that, one of the most important prerequisites for growing companies, is beyond available resources, companies need to have the human resources to assume the key position, able to steer and develop company After a period of practice in company VTC , I noticed one of the factors that determine success in business and production activities of the company is the quality of human resources So along with understanding the general activities, they go deep into the baseline study for the training of human resources in companies On the basis of an assessment of the advantages and the problems still exist, they offer a number of measures to contribute to improve the training of human resources in companies The theme is based on the method of data collection is The data were collected as the syllabus Employees Management, Human Resource Management is taught in the university sector in Business Administration, Human Resource Management; documents on employees, human resources management on the Internet, books and the primary information and secondary concerning employees administration gathered at VTC Digital Company Methods of analysis, synthesis: study books, professional journals, reports on the status of human resources Statistical methods and statistical analysis: statistics, detailed analysis based on actual data at VTC Digital company, the policy was implemented from 2013 to date, found the limitations so that as a basis for proposing measures to complete the construction of model solutions to improve the quality of employees resources in the company During an internship at the company, the author has found company VTC exist - No clearly defined needs and who need training - No remuneration policies encourage employees to attend the training program So not attract many participants training - Long-term training plan of the company is limited and unclear so often in the passive when there are volatile changes in production and business - After the training is still an object of less-skilled employeess, does not meet the requirements many drawbacks in the process of training employees Since then, the author has proposed some solutions to improve the quality of training of company employees:    + Improving the identification of needs for training and human resource development    + Training objectives must be built specifically and clearly    + Improving training programs, diversity training methods develop human resources    + Select objects with appropriate training and objectivity + Choosing qualified teachers    + To mobilize additional financial resources for the training program    + To complete the evaluation of the results and effectiveness of the training CHAPTER INTRODUCTION 1.1 Rationale Vietnam officially joins the WTO marks a new development period - the period of comprehensive integration into the world economy That has created opportunities as well as unprecedented challenges for Vietnam enterprises to survive and grow in the fiercely competitive market It requires enterprises to Vietnam need a dynamic, creative and seize business opportunities and continuously improving quality product To achieve that businesses need to promote all resources, including the need to focus on human resources - the most important resource in an organization For although our country is a country with abundant human resources, but most are not trained, qualified skills are limited So in economies increasingly fierce competition, science and technology are making progress every day, every hour; Businessregardless of the career training of a team of human resources with high quality and use of human resources was the most effective way Training of human resources is very important activities to maintain and improve the quality of human resources in developing business services company VTC Digital shares, is conditionaldecisions to economic efficiency in the business, enabling voltage its technical advances in the management and implementation of the business plan At the same time, meet the needs, aspirations and maximizecreativity staff, professional staff, creating the mountbunch of them with companies As well as other businesses, VTC Digital is facing very difficult situation in the investment of qualified staff, appropriate to the development of company VTC stated that, one of the most important prerequisites for growing companies, is beyond available resources, companies need to have the human resources to assume the key position, able to steer companies In the market economy today, all resources are limited so a company that wants to create a competitive advantage in the market, the human element of the company plays an important role Therefore, all organizations, all focused on the training of its human resources in order to improve knowledge and skills for employees contribute to increase profits and market competition Given the fact that, in time to be practicing at VTC Company i decided to choose the topic “ Solutions to improve Human Resources Tranning at VTC Digital Company” From the study of the problems exist in the training of human resources, I wish to propose some useful solutions aimed at improving the human resource trainning process, creating competitiveness for companies operating in the global economy 1.2 Research objectives Based on problem statement above, research objectives will be:  Overall objective: offering complete solutions in training of human resources at VTC Digital company, giving the company a workforce with professional qualifications  Specific objectives:  To determine the factors affecting HR training  Clarifying the rationale system of training of human resources in business  Analyze and evaluate the status of training of human resources in companies VTC Digital  Analyze the cause exists and give some solutions in order to improve the training of human resources in the company 1.3 Research questions Then, research questions will be:  What are the factors affecting directly HR training at VTC ?  What is the status of HR training at VTC?  What are possible solutions to improve HR training at VTC? ... objectives Data Collection Secondary Data Primary Data Analyze the Human Resource training at VTC Proposes solutions to improve human resource training at VTC Digital Company Figure 1.1: The process... on human resource training 3) Chapter 3: Human resource training at VTC 4) Chapter 4: Solutions to improve human resource training at VTC CHAPTER THEORETICAL BACKGROUND ON HUMAN RESOURCE TRAINING. .. Solutions to improve Human Resources Tranning at VTC Digital Company? ?? From the study of the problems exist in the training of human resources, I wish to propose some useful solutions aimed at improving