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NATIONAL ECONOMIC UNIVERSITY BUSINESS SCHOOL BUSINESS SCHOOL TRUONG THU HANG PROJECT PLANNING FOR PREPARATION STAGE OF PROJECT MANAGEMENT AT CBRE COMPANY IN HANOI Bachelor of Business Administration in English (E-BBA) Thesis HANOI, 2016 NATIONAL ECONOMIC UNIVERSITY BUSINESS SCHOOL BUSINESS SCHOOL PROJECT PLANNING FOR PREPARATION STAGE OF PROJECT MANAGEMENT AT CBRE COMPANY IN HANOI Bachelor of Business Administration in English (E-BBA) Thesis Student: TRUONG THU HANG Class: EBBA 4B Supervisor: PhD TRAN VAN HUNG HANOI, 2016 ACKNOWLEDGEMENT Firstly, I would like to express my sincerest gratitude to lecturers, program managers, coordinators and staff for building a diverse and flexible undergraduate environment as well as inspiring us through difficulties in study and research Secondly, I also spend my thanks to leaders, managers and staff at CBRE Company for helping me complete the final thesis of which the topic is: PROJECT PLANNING AT PROJECT PREPARATION STAGE AT CBRE COMPANY-HANOI BRANCH Last but not least, I would like to express special thanks to Dr Tran Van from Business School of National Economics University, Mr Ngo Van Phuong and Mrs Nguyen Thi My Hanh from CBRE Company in Hanoi for providing me with required facilities and conductive conditions for my final thesis project Sincerely thank you, Truong Thu Hang CONTENTS ACKNOWLEDGEMENT CONTENTS .2 ABBREVIATIONS LIST OF TABLES LIST OF FIGURE .7 INTRODUCTION .8 Rationale .8 Research Objectives .9 Research Questions .9 Research Scope .9 Research Methodology .10 Thesis Structure 11 CHAPTER 1: THEORETICAL BACKGROUND ON PROJECT PLANNING FOR PREPARATION STAGE 12 1.1 Project life cycle and project planning stage 12 1.1.1 Definition of project and project life cycle 12 1.1.2 Project Planning 15 1.2 Types of project plan for planning stage 16 1.2.1 Project Plan 16 1.2.2 Project Master Plan .17 1.2.3 Project Action Plan 18 1.3 Project planning activities and tools used in planning stage 20 1.3.1 Project planning activities in planning stage 20 1.3.2 Tools used in project planning phase 23 1.4 Factors affecting project planning in planning stage 29 1.4.1 Internal Factors 29 1.4.2 External Factors .30 CHAPTER 2: ANALYZING CURRENT PROJECT PLANNING FOR PREPARATION STAGE AT CBRE COMPANY HANOI BRANCH .32 2.1 Overview of CBRE Company and its projects 32 2.1.1 Organizational Structure of CBRE Company in Vietnam 34 2.1.2 Main business Activities 35 2.1.3 Production and business outcomes .37 2.2 Analyzing project planning of preparation stage of project management at CBRE Company Hanoi 39 2.2.1 Current project planning activities and tools used in the project preparation stage at CBRE Company 39 2.3 Summary of findings 60 2.3.1 Achievement of CBRE Company’s project planning for preparation stage 60 2.3.2 Shortcomings of CBRE Company project planning for preparation stage 62 CHAPTER 3: RECOMMENDATION FOR IMPROVEMENT OF PROJECT PLANNING FOR PREPARATION STAGE AT CBRE COMPANY IN HANOI 64 3.1 The CBRE’s orientation for project management and project planning of preparation stage up to 2020 64 3.2 Solutions to improve project planning for preparation stage at CBRE Company 65 3.2.1 Solution to the accuracy of weather forecast .65 3.2.2 Solution to the new law release suddenly 65 3.2.3 Solutions to the accuracy of the tools used in project planning for preparation stage 66 3.2.4 Solution to the risks of high turnover rate and absence .66 3.2.5 Solution to the IT protection 67 3.2 Conditions to implement the solutions of CBBRE Company in Hanoi 67 3.2.1 Human Resource (HR) .67 3.2.2 Financial set .68 CONCLUSION 70 REFERENCES 74 APPENDIX 77 ABBREVIATIONS CBRE Company PMI IT ENISA CBRE Vietnam, Inc Project Management Institution Information Technology European Union Agency for Network CDC and Information Security Centers for Disease Control and PMP PBS WBS PMBOK Prevention Project Management Plan Product Breakdown Structure Work Breakdown Structure Project Management Body of PERT Knowledge Program Evaluation and Review CPM ES EF LS LF PV Technique Critical Path Method Earliest Start Time Earliest Finish Time Latest Start Time Latest Finish Time Photovoltanic system or solar power S&P 500 companies GFA PJM Department VINGROUP TML system Standard and Poor’s 500 companies Gross Floor Area Project Management Department VinGroup Join Stock Company Termomeccanica Loddo Consulting KPMG International Group Klynveld Peat Marwick Goerdeler one of biggest accounting firms in the L&G US Embassy HR world LG Korean Corporation United State Embassy Human Resource LIST OF TABLES Table 1.1 Types of project planning for preparation stage 19 Table 2.1 Several awards and achievements of CBRE Company Vietnam .33 Table 2.2 Several projects implemented by the CBRE Company in Hanoi .38 Table 2.3 Respondents' Profile 47 LIST OF FIGURE Figure 1.1 Project Life Cycle 13 Figure 1.2 Project Planning Process 15 Figure 1.3 Example of a project plan for a Microsoft Project 17 Figure 1.4 Activities in planning stage 22 Figure 1.5 Example of Work Breakdown Structure 24 Figure 1.6 Example of Pert Chart for Vermont Teddy Bear Making, 2013 .25 Figure 1.7 Example of Gantt chart for 100Kw Rooftop PV Installation 28 Figure 1.8 Factors affecting project planning for preparation stage 31 Figure 2.1 CBRE Organizational Structure in Vietnam .35 Figure 2.2 CBRE's Project Management Process 40 Figure 2.3 Fact Sheet of Corner Stone Project 43 Figure 2.4 Design Briefs of Hanoi Tower 44 Figure 2.5 Responsible Matrix of Hanoi Tower 45 Figure 2.6 Gantt Chart for Hanoi Tower project .46 Figure 2.7 The total time the respondents have worked in the company 49 Figure 2.8 The Respondents' Profile 49 Figure 2.9 Number of projects respondents have involved in at CBRE Company in Hanoi 50 Figure 2.10 Gantt Chart for Hanoi Tower 51 Figure 2.11 Internal factors affecting project planning for preparation stage at CBRE Company 53 Figure 2.12 Observed variables of project personal training in CBRE Company54 Figure 2.13 Observed variables of scheduling factor in CBRE Company 56 Figure 2.14 External Factors affecting project planning for preparation stage at CBRE Company in Hanoi 57 Figure 2.15 Observed variables of political factor in CBRE Company .58 Figure 2.16 Observed variables of level of technology advanced .59