Lecture responsible tourism unit 4 responsible employment in tourism

UNIT RESPONSIBLE EMPLOYMENT IN TOURISM Unit outline Objectives By the end of the unit participants will be able to: • Describe the requirements for good employment and working conditions • Explain how to recruit & employ staff transparently • Describe how to create a diverse workforce • Explain the importance of how positions are advertised • List and describe the criteria for selecting new staff and the organisational human resources policies • Explain ways to implement skills training • Explain how to foster team commitment and cooperation Topics The role and benefits of responsible employment in tourism Applying responsible employment conditions Instigating policies on gender equality and equal opportunity Following responsible recruitment practices and supporting local employment Providing appropriate skills training programmes Developing responsible team commitment and cooperation UNIT RESPONSIBLE EMPLOYMENT IN TOURISM TOPIC THE ROLE AND IMPORTANCE OF RESPONSIBLE EMPLOYMENT IN TOURISM Defining responsible employment • Implementing labour standards that promote opportunities for women and men to obtain decent and productive work in conditions of freedom, equity, security and dignity (ILO) • Ensures economic growth provides benefits for all • Balances employer and employee benefits Labor standards Equal opportunity Decent and productive work Understanding labour standards • Basic principles and rights at work • Can be legally binding or recommended by respected organisations (e.g ILO) • Key areas may include: – Freedom of association and right to collective bargaining – Elimination of forced or compulsory labour – Abolition of child labour – Elimination of discrimination in employment and occupation Freedom of association & right to collective bargaining • The right to organise and form employers’ and workers’ organisations • Promotes good collective bargaining and generation of productive social dialogue • Demonstrated to result in labour market efficiency and better economic performance • Included in Vietnam Labor Code Providing equal opportunity • In Vietnam it is illegal to discriminate based on gender, skin colour, ethnicity, beliefs • Discrimination often means capabilities and skills are not properly recognised • Equality should be achieved in relation to access to jobs and training, wage level, and access to certain occupations etc Stopping forced or compulsory labour and child labour • May be traditional slavery or forced labour due to coercive recruitment • Child labour: – Hinders children’s development potentially leading to lifelong physical or psychological damage – Traps children and families in further poverty by limiting access to good education Ensuring decent and productive work • • • • • • • • Work methods Supportive team Work hours Health and safety Breaks Access to good equipment Training and advancement Others? Key benefits of implementing responsible employment in tourism • Improvements in productivity and economic performance • More satisfied workers and lower staff turnover • Better trained workforce and higher employment levels • Reduction in costly accidents and health care fees • Enhanced innovation from staff UNIT RESPONSIBLE EMPLOYMENT IN TOURISM TOPIC PROVIDING APPROPRIATE SKILLS TRAINING PROGRAMMES The role and importance of providing employee skills training programmes • Gives information and skills needed according to standards • Better ensures consistency in work processes and outputs • Fills knowledge and skills gaps • Generates greater employee satisfaction • Improves employee performance and confidence The main types of workplace training Induction training Ongoing skills training Provide an induction training programme • Overview of job, timescales and expectations • Overview of workplace • Introduction to other staff • Overview of organisation’s mission, goals, values and philosophy • Expectations in commitment to achieving responsible tourism Incorporating responsible tourism into induction training Discuss the company’s policies and expectations of the new staff member in relation to : – – – – – – – – Non-discrimination Sexual harassment Business ethics Diversity Managing conflict Customer service Workplace safety Environmentally- and socially-friendly principles and activities of the organisation Ongoing skills training • Formal training in skills capacity related to the occupation and needs of the employee • Part of a formal organisational training plan that identifies: – Requirements of the training for the company – Current skills of the workforce and needs in the future – Available resources for training – Appropriate approaches for training – Training opportunities Key steps in developing a skills training programme using A-D-D-I-E Learning problem Goals and objectives Audience’s needs Existing knowledge Learning environment Constraints Delivery options Project timeline Instructional Design Strategy Delivery method Training structure and duration Evaluation methodology Analyse Collect training evaluation data Review training effectiveness Assess project performance Report performance results Design Evaluate Develop Implement Training schedule Print and prepare training material Prepare trainers Notify learners Launch training Create prototype Develop training materials Desktop review Run training pilot UNIT RESPONSIBLE EMPLOYMENT IN TOURISM TOPIC DEVELOPING RESPONSIBLE TEAM COMMITMENT AND COOPERATION The importance of team commitment and cooperation to achieve responsible tourism • Simply instituting a responsible tourism action plan is not enough to generate results • Employees bridge the gap between the company’s sustainability goals and the realisation of those goals • Commitment must be personal and day-to-day Benefits of team commitment in responsible tourism activities • Helps engender employee pride in the organisation • Raises awareness and educates about the sustainability issue itself • Leads to more widespread understanding and support of positive practices in sustainability • Can foster customer support to the cause Fostering team commitment tourism through responsible tourism action planning Analyse the social, environmental and economic situation Develop action plan for each intervention Review and prioritise issues Monitor, evaluate, adjust Implement activities How to gain and maintain commitment to responsible tourism objectives Include staff in selecting goals and actions Assign project leaders Raise awareness about key sustainability issues Develop a staff code of conduct Keep communication open & provide ongoing support Inform and celebrate success Team commitment example 1: AT&T and Do One Thing As a part of its corporate social responsibility programme, AT&T asked employees to start an individual or team project to make one small change of their choice in order to help their company or themselves become more sustainable and socially responsible Some employees chose to walk or bike to work rather than drive, while others chose to invite students to shadow them on the job Giving employees the opportunity to choose where to make a change not only helped participants engage with their communities in meaningful ways but also resulted in a reduction to the company’s total carbon footprint Gaining team commitment example 2: PNC and paid volunteering PNC is part of a growing trend where employers allow paid time off for staff volunteering However, unlike many of their peers, PNC doesn’t just simply plan an annual park clean-up or trip to a soup kitchen, instead, employees can choose from a list of over 200 organisations for which they can volunteer and are provided with an allowance of paid time off to volunteer Xin trân trọng cảm ơn! Thank you! ... UNIT RESPONSIBLE EMPLOYMENT IN TOURISM TOPIC THE ROLE AND IMPORTANCE OF RESPONSIBLE EMPLOYMENT IN TOURISM Defining responsible employment • Implementing labour standards that promote opportunities... main types of workplace training Induction training Ongoing skills training Provide an induction training programme • Overview of job, timescales and expectations • Overview of workplace • Introduction... Expectations in commitment to achieving responsible tourism Incorporating responsible tourism into induction training Discuss the company’s policies and expectations of the new staff member in relation