Internship report at the binh duong travel services trading co ,ltd topic business internship 1

Untitled THU DAU MOT UNIVERSITY FACULTY OF ENGLISH LANGUAGE INTERNSHIP REPORT AT THE BINH DUONG TRAVEL SERVICES TRADING CO ,LTD TOPIC BUSINESS INTERNSHIP 1 Instructor Nguyen Van Hiep Supervisor Nguyen[.]

THU DAU MOT UNIVERSITY FACULTY OF ENGLISH LANGUAGE INTERNSHIP REPORT AT THE BINH DUONG TRAVEL SERVICES TRADING CO.,LTD TOPIC: BUSINESS INTERNSHIP Instructor : Nguyen Van Hiep Supervisor : Nguyen Thi Xuan Hong Student : Tran Nhu Quynh Class : D19AV01 Code : 1922202010074 Binh Duong, November 13th, 2020 0 TABLE OF CONTENT ADKNOWLEDGMENTS CHAPTER 1: INTRODUCTION 1.1 Purposes of internship 1.2 Significance of the internship CHAPTER 2: CONTENT OF THE REPORT 2.1 INTRODUCTION AND DESCRIPTION OF ORGANIZATION 2.1.1 General information 2.1.2 Location and profile 2.2 INTERNSHIP DISCRIPTION Internship diary table 2.3 OVERVIEW OF INTERNSHIP EXPERIENCE 2.3.1 Overview 11 2.3.2 Skills and experiences 11 CHAPTER 3: THE PERSONAL EVALUATING ACQUIRE THROUGH THE TRAINING COURSE 3.1 ADVANTAGES AND DISADVANTAGES 13 3.2 EVALUATING 14 CHAPTER 4: ONGOING CONSIDERATION 15 CONCLUSION 16 REFERENCES 17 0 0 ADKNOWLEDGEMENT To teachers and lecturers in Thu Dau Mot University! To Director and all of officers in Binh Duong Travel Service and Trading Co,.Ltd! First of all, it is a pleasure for me to thank to Thu Dau Mot University for creating the best condition for me to successfully complete my paper Next, I owe my deepest gratitude to my supervisor, Nguyen Thi Xuan Hong, Ph.D, who read my paper outline, supported materials, corrected my draft, and whole stimulating suggestion and guidance help me a lot throughout the time I was doing my paper Moreover, I would like to thank my supervisor – Mr Nguyen Van Hiep for his guidance and thoughtful evaluation during the course of this internship Without him, I would not have enjoyed working in such a flexible environment as this I am greatly indebted to my group members in Binh Duong Travel Service and Trading Co,.Ltd for all they have helped, assisted me so that I was able to finish my internship easier and more comfortably The two-week practicum, albeit short, has provided me with valuable insights into the trade in English and thus had me take further consideration for my future career In brief, from the bottom of my heart, I wish to give my sincere thanks to all due to the fact that without their help, support and advice, it is completely impossible for me to finish my internship Yours sincerely, Tran Nhu Quynh 0 CHAPTER 1: INTRODUCTION 1.1 Purpose of internship In the context of global economy, Vietnam is making the biggest effort to keep with rich countries and to become a great nation in the world Today, with the development of national industrialization and modernization, tourism has become one of the key industries bring major cultural and economic values to Vietnam Vietnam tourism is increasingly developing and plays a big role in Vietnamese economy This has resulted in establishing and improving many tourism companies in Vietnam Among the companies, Binh Duong Travel Service and Trading Co,.Ltd in Thu Dau Mot has its contribution to the development of tourism in Binh Duong and it is becoming a trusting destination of domestic and foreign tourists As part of the curriculum, the undergraduate students of the Faculty of English at Thu Dau Mot University are required to participate in an 2-week practicum The practicum is thought to provide students with opportunities to gain hands-on experiences in actual working environment, and consequently, sharpen their knowledge and skills Situations may vary with each practicum site but the general aim is, though their comfort zone may be challenged, their vision will be widened and they will presumably become better prepared for their future 1.2 Significance of internship For that purpose, I have opted for a practicum at Binh Duong Travel Service and Trading Co,.Ltd, dating from October 19th to Nvember 2st, 2020 The place is in accordance with my specialization in English, as well as my personal career choice During the two-week course there, I have had the chance to learn about what is inside of a travel office and the process of making tour plan, to sharpen my translation and soft skills, and to acquire practical skills dealing with documents The practicum has helped me more conscious of my career choice, getting me in a better shape for job seeking after graduation As such, the report here would give my observation and experiences working as an intern for Binh Duong Travel Service and Trading Co,.Ltd The report would also include the lessons I have learned through my practicum and my recommendations to the Faculty of English regarding the curriculum based on my practicum experiences As a senior student, I was allowed to attend to the 2019-2020 internship which was lasting from October 19th to Nvember 2st, 2020 The internship is played such an 0 important role in my score board which might determine whether I could pass this term on time or not During the internship, student’s performance, attitude, team work would be evaluated by the supervisor We can’t deny the fact that English is now the international language and it’s increasing day by day That is why nowadays people are intending to study English in order to communicate or use in different purposes As a senior student who has an idea to become a fluent English user in international workplace, I believe that this internship was necessary Having a chance to experience new things under the position of an officer, I could finally apply what I learnt in the class into the real life where theories are just a small part to compare with practice Amazingly, throughout the process, I gained more confident, built up my passion, especially when I was standing in front of so many students Moreover, It was a great chance for me to learn from other teachers and group members by evaluating their performances Last but not at least, I could evaluate myself; strengths and weaknesses which helped me to point out things need to be improved 0 CHAPTER 2: CONTENT OF THE REPORT 2.1 INTRODUCTION AND DESCRIPTION OF ORGANIZATION 2.1.1 GENERAL INFOMATION Binh Duong Travel Service and Trading Co,.Ltd was founded in 2006 with the intention of tour operation and under the leadership of Director Tran Thi Yen Linh It is located at No.17 Hoang Van Thu Street, Chanh Nghia Residential Area, Chanh Nghia Ward, Thu Dau Mot City, Binh Duong Province Binh Duong Tourist plays a vital role in the community with domestic travel services Binh Duong Tourist is sufficiently qualified to help customers making travel plan and development for domestic tourism I chose this organization because I find their mission to be important and relevant to my career goals From October 19th, I worked in Binh Duong Tourist as an intern My internship lasted one month, and I spent part-time to work in this company I did five days a week from 8:00 a.m to 10:00 a.m and from 2:00 am.m 4:30 p.m The environment operating at the company is so comfortable and friendly A positive work environment makes employees feel good about coming to work, motivating them to sustain them throughout the day It makes everyone feel convenient and take the initiative in the promotion at work Every member always supports each other at work, working together positively to create success for individuals and the company As a result, I knew that the company has reasonable remuneration for its employees, and the salary is exceptionally suitable for capacity 2.1.2 LOCATION AND PROFILE - Company name: Binh Duong Travel Service and Trading Co,.Ltd - Director: Nguyen Duc Thuan - Address: No.2 Pham Ngu Lao Street, Hiep Thanh Ward, Thu Dau Mot City, Binh Duong Province - Tel: 0650 3822636 - Tax code: 0650 3829213 - Email: binhduongtourist@hcm.vnn.vn - Main business: tourism tour management; domestic travel service; international travel and 0 0 2.2 INTERNSHIP DISCRIPTION My role at Binh Duong Tourist was to compilation and translation about tour and customer data I worked directly with my supervisor I learned how to applying translation knowledge and skills in this intership Additional duties included collecting data, creating auditing reports and presenting findings to my manager Although the company is very fast-paced and it was challenging to complete all of my duties, I gained valuable experience, learned how to manage my time and how to organize work to maximize efficiency As the compulsory subjects at my university, I had to look for an intern job related to my primary to practice theories that I had learned at the university and how I could get used to the working environment So, I worked for Binh Duong Tourist as a part-time officer in week from October 19th to November 2nd The internship gave me valuable experiences in my major, future job and helped me gain useful skills On the first day, I came to Phuoc Dien Limited Company early and waited in the Human Resource Department to meet my supervisor- Mrs.Lan, who would be my instructor at the company The next day, she gave me the documents about the general rules and regulations on coordination among departments and told me that I should highlight vital information I was got a training course: rules of the company (schedule, behavior, wearing uniform at the workplace), how the company operates, how to use office gadgets, and requested to sign up a new email for the work at the company I felt a little bit nervous with many things to remember as rules, schedules, and works I met coworkers and was instructed on some essential jobs, such as using the photocopy machine and classifying my co-worker documents I was fortunate to have friendly co-workers who were ready to answer all of my questions They guided me as well as possible I got used to the job during the first week I observed how to arrange documents according to specific categories and recorded the critical notes of an assistant's work Because I just was a trainee, my supervisor did not give me a lot of work During the second week, I connected to the company's google drive to create and collaborate with the entire team Teams can utilize shared drives, where files belong to the group instead of an individual so that the trainees could access the right files I could connect to the company's work easily Moreover, I assisted in translating and arranging legal documents Then, I organized and translating the documents from English into Vietnamese My translating was not good because I had studied Translation recently All my words and structures were common As a result, they were not suitable in an office situation It took me over an hour to edit and check the text Then, I brought this complete 0 document to my supervisor to censor it My supervisor and gave me some advice and comments to improve my translating skill I got used to arranging and typing the documents I did not have experience in analyzing customers' data So, I asked my supervisor to help me with it I was announced to have a weekly meeting on Monday So, I have to arrive early to prepare for the meeting In the third week, I arrived an hour early and helped my co-workers arrange and copy the company meeting documents I was more helpful when I prepared for the meeting It encouraged me to work hard I translated some documents and drafted administrative documents to serve the company's activities My translating was better, thanked some beneficial tips from my supervisor Furthermore, I assisted and prepared data for weekly and monthly reports During the final week, I translated and discussed new customer profiles I collected customer data and support accountants' task I supported and analyzed customers' data based on market research; then, I helped my co-workers arrange and copy the documents I reported unfinished works to my supervisor I learned more soft skills and problemsolving skills Besides, I was flexible when working in the office Finally, I was summering all works during the internship for assessment and gave some flowers to my co-workers and supervisor Thankfully for this internship, I earned a lot of experience working and extended my relationship with others 0 INTERSHIP DIARY OF THE FIRST WEEK WEEK 1: From October 19th, 2020 to November 11th, 2020 DATE TIME TRAINING PROCESS - Monday (19/11/2020) Morning: 7am – 9am - Thurday (20/10/2020 ) Wednesday (21/10/2020 ) Friday (23/10/2020 ) Morning: 7am – 9am Afternoon: 2pm – 4pm - - Afternoon 2pm – 4pm - Afternoon 2pm – 4pm - Having an appoinment with the head of guide department of Binh Duong Travel Service Trading Co, Ltd and visiting around the company and socializing with everybody in the company Reading documents about the company and typing somce documents Being given directions about my work Beginning my probation: greeting customers, calling and answering the telephone Cleaning table and arranging the documents Reading the material about the domestic and international tours of the company Greeting customer with guide Cleaning table and arranging the documents Reading the material about the domestic and international tours Typing documents of tours Cleaning table and arranging the documents Calling and answering the telephone Photocopying documents for customers Typing documents of tours 0 WEEK 2: From October 25th, 2020 to October 30th, 2020 DATE DATE TIME TIME Monday (19/11/2020) Morning: 7am – 9am Afternoon: Morning: 2pm – 4pm 7am – 9am Afternoon: 2pm – 4pm Monday (19/11/2020) - Thurday Thurday (20/10/2020 (20/10/2020 ) ) - Morning: Morning: 7am––9am 9am 7am Afternoon: Afternoon: 2pm––4pm 4pm 2pm Wednesday Wednesday (21/10/2020 (21/10/2020 )) Afternoon Afternoon 2pm – 4pm 2pm – 4pm Friday (23/10/2020 ) Afternoon 2pm – 4pm - TRAINING PROCESS PROCESS TRAINING Typing documents Cleaning table and arranging the Greeting guest documents and answering the telephone Reading documents about some Reading tours anddocuments translatingabout them.some tours and translating them Typing documents Translating an annoucement of the Greeting guest and answering schedule telephoneof tours Photocopying for of Translating andocuments annoucement customers schedule of tours Check emails documents for Photocopying Reading documents about some tours customers and translating Check emails them Typing thetable documents Cleaning and arranging the Answering documentsthe telephone Translating an annoucement of Reading documents about some schedule tours tours andoftranslating them Cleaning table arranging the Answering the and telephone documents Translating an annoucement of Check emails schedule of tours Cleaning table and arranging the Check emails documents Cleaning table and arranging the Reading documents about some tours documents and translating them about some Reading documents Check emails tours and translating them Check emailsan annoucement of Translating Typing theofdocuments schedule tours Answering Answeringthe thetelephone telephone Reading documents about some Afternoon tours and translating them 2pm – 4pm - Translating an annoucement of schedule of tours WEEK 3: From November 1st, 2020 to November 6th, 2020 - Friday (23/10/2020 ) 0 2.3 OVERVIEW OF INTERNSHIP EXPERIENCE 2.3.1 OVERVIEW During my internship experience with Binh Duong Tourist, I was able to develop my English and my active listening, planning skills in workplace I particularly found direct interactions with clients and collague to be useful in improving my commuication skills Although I found group sessions to be challenging, I believe they were valuable in developing my confidence as a translation While I was interning at Binh Duong Tourist, I gained the ability to negotiate with client I found interact with collegua and managers very important in helping me enhance workplace skills I thought this process of internship required the knowledge of applying English ỉn reality 2.3.2 SKILLS AND EXPERENCES Even though the three-week period of internship was not a long time, I have gained a wide range of new skills and experience which would be very useful for my future career and life Firstly, in terms of skills, I am, currently, more skilful at using laptops, projectors as well as other high-technological equipment With preparing lesson plans and PowerPoint files for teaching periods, I get used to using these things although I was previously quite confused and worried when I had to make a PowerPoint file or use a projector in class At the moment, I also can type more quickly so that I can save my time and spend it on doing other tasks Additionally, I got a great opportunity to enhance my skills in working in groups Honestly, I am pretty arrogant and quiet and prefer to work on my own than with other people Then, I understood that whether I wished or not, I had to learn the way to cooperate with others and the key to be successful in my work was friendliness and socialism Furthermore, as every member is a good listener, our group will certainly work more effectively and smoothly Therefore, instead of arguing and trying to prove to be always the best, we should listen to other ideas and then find the most appropriate solution for situations Next, the internship was a wonderful chance for me to work under the pressure Because this semester I had to study many subjects, practice teaching and the graduation proposal However, I still made my own effort to finish all with great success I realized that it is no good making complaints as we had difficulties in doing certain things or had to cope with much homework simultaneously Moreover, what we really 10 0 need is to divide time wisely and every single task gradually I did not force myself to all the long day without relaxing and in order to keep my mind awake, I did not stay up so late and use some kinds of drinks, which are harmful for my health such as café or milk In brief, obviously, the period of internship was a hard time for many students but also meaningful days to obtain great opportunities to accumulate new, essential skills and experience 11 0 CHAPTER THE PERSONAL EVALUATING ACQUIRE THROUGH THE TRAINING COURSE 3.1 ADVANTAGES AND DISADVANTAGES 3.1.1 Advantages .Practicing in a company is an excellent opportunity for me to cultivate my knowledge and learn the valuable skills and experience that are the luggage for my future work Also, directors, supervisors, and all my colleagues have created opportunities and guided me enthusiastically during my internship, which is an excellent motivation for me to integrate into a new environment and learn a lot of experience Moreover, my supervisor always allows me to practice as a real employee with backbreaking work and convey the necessary experience to handle unexpected situations in life and experience Besides, there were no words to show my appreciation to my supervisor Through an internship with a professional and office job, I have cultivated practical communication skills, business compromise with others, especially superiors, colleagues, and customers I knew the necessary daily tasks of an accountant and learned how to complete a complete business document, invoice, or deal agreement in business I also learned the skills to identify and handle work-related issues most effectively 3.1.2 Disadvantages During the period of the internship, I received great help from teachers, friends, TMDU students and many others However, I still encountered some of difficulties including working to a tight schedule, not receiving cooperation from some of students and lacking teaching experience to manage some urgent situations effectively The first challenge that I face up to is that I had to study other subjects in the same term taking the internship Hence, it made me really stressful and tired Sometimes, I still got worried about finishing homework, tasks, lesson plans in my dreams, and then I failed to sleep those nights Then, I decided to confide to my teacher and she told me that I should keep calm, make a things-to-do list and finish each task systematically Since then, everything seemed to go in a better directions and my level of stress reduced significantly 12 0 Although I have been trained and equipped with the necessary knowledge, I have many difficulties completing the bills and translation documents On the other hand, the business words that are too new in the business field is the trouble that makes me afraid to translate Moreover, I lacked some soft skills, computer skills, and knowledge, experience, so I need more time to cultivate and learn more Besides, handling situations is not quick because I have never encountered this problem before, in reality, so I not have enough experience and skills to overcome them Therefore, based on these things, I find myself with many shortcomings and learn more to improve myself In conclusion, there were three main difficulties that I had during the period of internship in consisting of studying with a tight schedule, not receiving cooperation from some of some students and being in shortage of teaching experience However, to be honest, thanks to these challenge, it seemed that I become stronger and calmer to face up to troubles and solve problems 3.2 EVALUATING MY IMPROVEMENT After the internship, I was more mature and responsible at work; I can mostly apply the knowledge I have learned in practice I learned how to concentrate and be thorough in my career However, besides that, I have many limitations on professional knowledge and working skills to overcome I know my weaknesses and accomplish my own specific goals and orientations for the future I learned how to stay calm, control my emotions, keep a "cool head" to find solutions when problems, think carefully before doing anything not to make mistakes and get High significant work results Learning about my failures and experiences from others are valuable lessons during my internship Management works and time required possible planning skills for all jobs and each job, the gift of dividing the work for others and group work, remember to rate the book in terms of units 13 0 CHAPTER 4: ONGOING CONSIDERATION While I had many useful experiences at Binh Duong Tourist, I feel that I still need to develop my confidence levels with interaction in workplace I would have enjoyed more time compilation In conclusion, my experience with this internship was crucial in my development as a English user in office I will take the lessons and skills I learned and apply them to my next position In the three-week with Binh Duong Tourist, I feel I was able to learn as much as I could The internship is the last chance for university students to apply technical knowledge in real life I have worked at my company for three weeks and got some experiences that will help me a lot in the future It gives me some valuable experiences in my primary and future job, allows me to gain useful skills, and make my CV stand out to employers The internship will enable me to learn new skills in reflection skills, set timetables, creative layouts, and accurate writing, and make up for the shortcomings I have received feedback from my supervisor and director The internship allows me to practice the education and knowledge I gained in school, but it also helps me strengthen my professional skills Although my training lasted for a few weeks, I got many valuable work experiences such as teamwork, problem-solving, and critical thinking Moreover, it provides me with networking opportunities, how to write a job application and resume, arranges my timetable However, I recognize some of my weaknesses I’m naturally shy and feel nervous when I present in front of groups of people I want to improve my weaknesses There are some things about what I need to at work, minor translation errors, anxiety in front of a crowd, or I cannot be more confident in myself text editor The internship is an effective method to develop skills and gain experience lessons that are difficult to find in teaching at school It helps me more perfectly both the knowledge and experiences I have chanced to improve my weaknesses as well as my strong points I would like to learn more about the real situation using particular English language, including how to price new deal and how to discuss services for first-time buyers This internship experience was important in building my business administration skills I am grateful to have had the opportunity to get practical experience In conclusion, I believe I learned a lot from my supervisors and about accounting in general 14 0 CONCLUSION Thanks to the three weeks of working as an intern at the Publishing House, I am now more determined to be a translator, and understand what steps I need to take to achieve that goal At Binh Duong Tourist, I finished successfully my internship with the whole-hearted help and careful guidance of my supervisor Mr Nguyen Van Hiep and all employees of Binh Duong Tourist Once again, I would like to thanks Mr Nguyen Van Hiep for your guidance and Binh Duong Tourist as well as all of officer staff for supporting and creating favarable condition for me complete my training process and this paper At last, I wish all of you a good health and success Thank you very much! 15 0 REFERENCES Indeed Career Guide, 2020, How to Write an Internship Report (With Examples), https://www.indeed.com/career-advice/career-development/how-to-write-an-internshipreport Vo Thi Huyen (15/202/2011) Internship Report in “Dong hanh Viet” Travel Company 16 0 ... 0 CHAPTER 2: CONTENT OF THE REPORT 2 .1 INTRODUCTION AND DESCRIPTION OF ORGANIZATION 2 .1. 1 GENERAL INFOMATION Binh Duong Travel Service and Trading Co, .Ltd was founded in 2006 with the intention... tourism companies in Vietnam Among the companies, Binh Duong Travel Service and Trading Co, .Ltd in Thu Dau Mot has its contribution to the development of tourism in Binh Duong and it is becoming...TABLE OF CONTENT ADKNOWLEDGMENTS CHAPTER 1: INTRODUCTION 1. 1 Purposes of internship 1. 2 Significance of the internship CHAPTER 2: CONTENT OF THE REPORT 2 .1 INTRODUCTION