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[...]... commerce activities and payment systems It discusses legal, compliance and ethical issues that affect management and administration of online business systems The book introduces the reader to concepts underlying online business systems, as well as technologies that drive onlinebusiness processes There is critical evaluation of infrastructure and technologies that support these systems The role xvi Preface... with critical onlinebusiness infrastructure are highlighted There is a description of common attacks against onlinesystems and a review of existing security and risk models for securing these systems Finally this book presents a model and simulation of an integrated approach to security and risk management known as the (SSTM) Service Server Transmission Model for securing Online Business Systems Acknowledgements... commerce and onlinebusiness activities Figure 5 is an example of recent security improvements announced by Lloyds TSB to improve security for their customers This is designed to alleviate the fears of their customers 12 Chapter 1 http://news.bbc.co.uk/2/hi /business/ 4340898.stm • BBC News o Lloyds steps up onlinesecurity Friday, 14 October 2005, 10:46 GMT 11:46 UK Lloyds steps up onlinesecurity About... software to secure money which is transferred online Payment systems do not change how consumers 6 Chapter 1 and banks interact They only serve as mediators or the man in the middle in online transactions Electronic traders use payment systems as channel for communication and completing online transactions A fee is usually charged for this online service Payment systems such as Paypal make money from monies... generic characteristics which cut across most agents 1.3.5 Agents and Trust in OnlineBusiness The social qualities possessed by software agents due to their adaptive nature on computer networks and distributed system calls for trust In online business, trust is a critical success factor A weak trust relationship in any onlinebusiness is likely to fail According to Negroponte (1997) an ideal agent has... improved and resolved with appropriate security measures and standards In the financial sector, the absence of such measures makes information regarding a particular transaction available to attackers and intruders This could result in a breach of confidentiality which is a key goal of security This book presents an overview and critique of online business securitysystems with emphasis on common electronic... problems to bring increased awareness of the issues, problems and potential solutions to create a safer environment in Online Business SecuritySystems This work is a piece of that solution and hopefully more insights such as this one will follow, both from Dr Williams and his peers in security research and development Don Anderson President, Quantum International Corporation Founding Member, Intellas... of Commercial Activities and Processes in OnlineBusiness 1.1 Introduction This chapter presents an overview of commercial activities and processes that support onlinebusiness The chapter examines commercial activities associated with Internet, Cash points, Electronic Point of Sale (EPOS) cash registers, as well as Telephone Banking There is review of payment systems, gateways as well as intelligent... discussions of servers that support such systems For distributed systems engineers, this is something to explore 1.5 Role of Stakeholders in OnlineBusiness • Consumer The Consumer is central and pivotal to all commercial activities, as such the most important element within the supply chain of products and services This means that providing the most effective security system and efficient services for... payment system, for example PayPAL Commercial Activities and Processes in OnlineBusiness Consumer Provide Security Code via Telephone 5 Verify Security Code/Authenticate Consumer Authorise Transaction Reconcile Consumer Account Confirm Transaction Figure 4 – Telephone banking activities In this transaction, the consumer provides a security code to a Bank’s Customer Service Personnel The code is verified .