Untitled GROUP ASSIGNMENT MGT103 MKT1602 SU2021 REPORT Lecture La Thị Cẩm Tú Subject Fundamentals of Management Group’s Member Trần Ngọc Hiếu SS160250 Phạm Ngọc Thạch SS160580 Trần Khánh Quốc SS150382[.]
GROUP ASSIGNMENT MGT103_MKT1602_SU2021 REPORT Lecture: La Thị Cẩm Tú Subject: Fundamentals of Management Group’s Member: Trần Ngọc Hiếu- SS160250 Phạm Ngọc Thạch- SS160580 Trần Khánh Quốc- SS150382 Phạm Bá Nhật Nam-SS160255 0 Brief overview of organization, action and the context in which it took place In the 90s, the speed of development of the Internet increased rapidly, Jeffrey P Bezos founder and CEO of Amazon.com saw the potential of selling online Jeff started his idea by selling books with the goal of providing customers with the fastest, most convenient service and bringing as many benefits as possible In 1994, Amazon.com was born, the name of the website was named after the largest river in the world to represent the grandeur, large scale and also because the name starts with the letter 'A' appearing first in the list alphabet From the initial business activities only related to selling books, Amazon has now expanded into many different business areas: household appliances, sports products, CDs, care products, pet care, … Amazon is not only limited to the US market but has expanded internationally Currently, Amazon has established its own websites serving markets: Canada, United Kingdom, Germany, France, Japan and China, serving more than 17 million consumers in 160 countries To serve the business and store goods, Amazon has built a high-tech warehouse system to manage shipments more optimally The items stored in the warehouse are very rich, ensuring the diverse requirements of customers, the scientific arrangement ensures the import process, processing orders quickly and efficiently All activities in the warehouse are handled through a high-tech system Workers receive orders from the computer to pick up goods and pack them according to the process All are supported by robots and machines For those who are looking to reach out to the world market, Amazon is a potential market with huge benefits As a market that has been trusted by customers, shopping with unlimited business scope, doing business on the platform created by Amazon will greatly reduce costs 0 When doing business on Amazon , sellers will not have to spend money to reach customers; can take advantage of Amazon's huge data warehouse; customers are not restricted within a country or territory but spread around the world; using Amazon's shipping service to ship goods to its customers, etc One factor that cannot be ignored is revenue and profit The lowest revenue of a seller is achieved in the range of 10000-15000 USD/month Amazon (AMZN) competes directly for market share with some of the world's largest corporations Although Amazon started from the ground up as an online retailer, it has grown over the decades to become the largest e-commerce company by revenue in the United States Good action 1.1 Summary of the project "Supporting employees, customers and communities affected by covid" of Amazon Corporation In business, there are most important things to aim for: customers, employees, and finally the community For a company or a corporation to be successful, it is indispensable for any of the above goals Due to the covid pandemic, many people have lost their jobs, gone bankrupt, social distance Therefore, many companies and corporations have come forward to support people But all only partially support, for example, only support the community but forget two equally important factors such as employees and customers.However, there is still a large corporation that has taken a lot of action to help However, there is still a large corporation that has taken a lot of action to help employees, customers and communities affected during the covid pandemic Firstly, for our employees, they show their gratitude by giving a gift called "Special Thank You" to all employees and partners on the front lines against the covid pandemic With a total 0 value of more than 500 million dollars Create more jobs for 15000 part-time and full-time employees to carry out logistics work across the UK In addition, Amazon also shows the group's top concern for employees when it is expected to invest about billion dollars in the prevention of the covid pandemic The aim is to protect the safety and health of employees by investing in Covid 19 related initiatives to get in the hands of customers to protect employees from infection This cost nearly $800(blogaboutamazon 2019) million within the first half year of those measures Employees working at Amazon will receive a raise when they are sick when they are placed in quarantine or when they are diagnosed with covid 19 In addition, employees also enjoy all the benefits of health right on the job institute at Amazon In addition, Amazon also sends to the employees working on the floor and conveys deep thanks by letters (blogaboutamazon) For customers, Amazon gives customers more benefits when it comes to increasing return times, offering a lot of things for free on Amazon Above all, Amazon also strives to stabilize prices compared to the market, actively protecting customers in price stabilization in cases of price manipulation Supporting customers to partially overcome the current crisis.Continually clean the store to prevent disease Above all, Amazon promotes contactless delivery to keep customers safe (blogaboutamazon) For the community, Amazon also offers online courses with free resources for students in need Support the film crews to propagate the dangers of the covid 19 pandemic as well as the positive recoveries of covid19 In addition, there is a commitment to support Europe with $ 0 21 million to support families who have suffered heavy losses during the covid 19 pandemic In addition, Amazon has supported delivery of 1.4 million healthy breakfasts to households The family stretches across the surface of the British territory (blog.aboutamazon) 1.2 Summary of activities to implement for the project "Supporting employees, customers and communities affected by covid" of Amazon corporation For the employees The picture below is an article that shows us how covid 19 has had a great impact on workers More than million workers lost their jobs in the early months of the covid outbreak However, Amazon kicked off the "Supporting employees affected by covid" project by giving rewards to frontline employees and partners All employees and partners who have worked for Amazon for months (June - June 30, 2020) will receive the following bonuses: +500$ for all eligible full-time employees and partners +250 dollars to all qualified employees and part-time partners +1000 dollars for all the top companies +3000$ for partner owners +150$ per Amazon Flex controller with 10+ hours of activity in June (blogaboutamazon) For employee health issues, Amazon plans to spend more than $800 million on COVID19 safety measures in the first half of the year as a result of the steps they worked quickly to implement This involves buying masks, hand sanitizer, thermal cameras, thermometers, sanitizing wipes, gloves, and more handwashing stations, as well as disinfectant spraying in buildings, COVID19 testing kits, and other goods.Amazon provided our staff with personal protective equipment, such as masks, and performed disinfectant spraying and temperature checks across our global operations At all locations,Amazon have enhanced the frequency 0 and intensity of cleaning, including routine sanitization of door handles, handrails, touch screens, scanners, and other commonly handled surfaces They are also looking for personnel and deliverables.All should wash their hands often with soap and water for at least 20 seconds, especially after using the restroom, before eating, and after blowing their nose, coughing, or sneezing, according to employee communications Alcohol-based hand sanitizer facilities are conveniently located throughout our buildings if soap and water are not readily available Employees, in addition to their break periods, (blogaboutamazon) Source: ( TimeLive) For the customer Changing the hours of grocery stores to assist the vulnerable citizens According to health officials, Whole Foods Market is altering store hours temporarily to accommodate people classified as COVID-19's most susceptible Customers aged 70 and up in the United Kingdom, and 60 and up in the United States and Canada, are invited to shop one hour before the store opens to the general public under the store's new adjusted hours (for example, if a store's new hours are 09:00 20:00, customers aged 70 and up can shop at 08:00).This time has been set aside to assist these customers feel more at ease when shopping in our stores and to guarantee that they can acquire the products they need in a less congested atmosphere 0 Improved cleanliness in our physical stores Amazon has improved our daily cleaning methods and are adding additional nighttime cleaning to protect customers shopping in our physical retail outlets Amazon is continuing to educate staff on official guidelines for maintaining healthy behaviors, and Amazon is providing flexibility for employees who need to stay at home, as well as paid time off for individuals diagnosed with the virus Customers can choose from a variety of delivery options For example, the customer can ask the delivery staff to ring the bell and then leave the goods while waiting for the customer to pick up the goods to avoid direct contact (blogaboutamazon) Actions for the community support the UK Government and public health organisations Amazon partnered with a group of firms, universities, and research institutes to help the UK government increase COVID-19 testing capacity Amazon is happy to be a part of this project, and Amazon will be using our logistics network to provide test kits to people all around the country Amazon Web Services (AWS) has invested $20 million to help with COVID-19 detection by accelerating diagnostic research, innovation, and development On COVID-19 disease modeling work, AWS is assisting the Abdul Latif Jameel Institute for Disease and Emergency Analytics AWS is collaborating with the World Health Organization (WHO) to speed up efforts to better understand the coronavirus and stop it from spreading AWS assisted NHSX, a joint unit of the Department of Health and Social Care, NHS England, and NHS Improvement, in launching the COVID-19 essential public service response platform 0 Thousands of youngsters throughout the UK have had over 3.5(blogaboutamazon 2019)million healthy meals delivered to their homes Over 3.5 million nutritious meal packets have been sent to disadvantaged children throughout the UK as a result of an extended partnership between Magic Breakfast and Amazon The children who get these meals are usually given a free breakfast at school, provided by Magic Breakfast, to provide them with the energy they require for their morning classes 1.3 Theory < Essentials of planning= and