Transforming Negative Attitude pdf

Study Questions What Is a Negative Talk?.  The Nature of Negative Attitudes Are Catching But So Are Positive Ones  Types of Negative Talk  Accepting vs.. Why Negative Talk Matters?r

Topic 12:

Transforming Negative Attitude

Study Questions

 What Is a Negative Talk?

 Why Negative Talk Matters?

 The Nature of Negative Attitudes Are Catching

(But So Are Positive Ones)

 Types of Negative Talk

 Accepting vs Rejecting

 Narrowing vs Expanding

 Victimized (bị bắt nạt) vs In Charge

 Blaming (đổ lỗi) vs Understanding

 Conflicting vs Cooperating

What Is a Negative talk?

others, or a situation; it is complaining about each other or events that take place in our lives

They always find some way to make it tough

to collect on your travel expense claims”

Why Negative Talk Matters?

rather than try to improve them

manager to build motivation in workplace

The Nature of Negative Attitudes Are

Catching (But So Are Positive Ones)

area to another

workplace

or victimization can quickly spread that sense

to others

The Nature of Negative Attitudes Are

Catching (But So Are Positive Ones)

important to transform negative to positive attitude

spreading quickly as negative one to build motivation

questioning techniques can shift negative to positive talk

To Recognize Negative Attitudes

to say

negative viewpoint to others

learn to recognize negative forms of attitude talk

Types of Negative Talk

workplace is

Accepting vs Rejecting

 Accepting is a kind of negative talk that describes

an unconscious accepting of limits or boundaries

 Oppositely, rejecting is an effort to eliminate limits,

boundaries.

 When facing a problem, people react either giving

up or finding a way of solving problem

 Example: “ There ‘s no way too get this mailing out on

time” or “There must be some way to get this mailing out

on time”

Accepting vs Rejecting

in your talk so that it will come to mind when employees are in limitation

manner, manager need to put in place

positive talk about barriers and limits

politely, even humorously, rephrase their talk into positive ways

 Exercise 9-2

Narrowing vs Expanding

which there is only one or a few ways to

approach limits

(định kiến) instead of taking the initiative to create more choices

am going to stop giving him any important responsibilities”

Narrowing vs Expanding

 To avoid this kind of negative thinking and talk,

 Using brainstorming to open up your thinking and try to surface new approach.

 Creative behavior by shifting the conversation to

a discussion of creative alternatives

 Ex: A manager says “I don’t know what to do I can either fire her or overlook her poor performance” You

as a manager can provide an advice “you can come

up with some new options to consider”

 Either –or, if- then, yes-no are bipolar thinking

which are sometime not the most options, you need to ask employees to open up the

Victimized (b b t n t) vs In Charge ị ắ ạ

bad thing happens to her/ him in which

she/he can’ t do or is unable to change

situation

motivation and hurt initiatives and productivity

Victimized (b b t n t) vs In Charge ị ắ ạ

how they might gain some control over the

circumstances

leader alone about this problem” to encourage her

to image ways of talking personal charge of trying

to fix her problem

through your assistance

one meeting with team leader, maybe I could

discuss the problem”, you are successful in doing empowerment (trao quyền)

Blaming (đ l i) vs Understanding ổ ỗ

people say someone is responsible for

something done badly or not done

employee should discover the whys instead

of the who to make people in organization a broader understanding of the root causes

our production process make us vulnerable

to this kind of slowdown and what can we

do to redesign them so it won’t happen

again?”

Blaming (đ l i) vs Understanding ổ ỗ

make us vulnerable to this kind of slowdown and what can we do to redesign them so it won’t happen again?”

he/she transform blame- oriented negative talk into positive talk to make easier to get right in future

Conflicting vs Cooperating

 It is a serious disagreement that makes people feel

unhappy, angry and hate to face the person they had

conflict with So it hurts motivation.

 Conflict makes people use energy for their disagreement

 It hurts motivation.

 Manager should encourage people to shift from telling to

asking why the other person did that instead of telling

what they did.

 Manager more over ask yourself whether you are trying to

seek understanding and help them or just let natural

defensive response take control.

Conflicting vs Cooperating

 Let the call go to the answering system

 Get portable phones and take them down to the coffee room when important calls are expected

 Similarly, the question might soon indicate that

Rick only said so because he was frustrated about the telephone problem And the whole thing will

blow over quickly

Manager becomes visible target of

attacking

 Managers are the one who control many aspect

of employees It is natural for them to focus their frustration on him/her.

 It is common in workplace

 “Really been a jerk lately”

 “Don’t work as hard as employees ”

 “ Never listen”

 The first step to transform negative talk is to

recognize it as a symptom of frustrations (thất

Manager becomes visible target of

attacking

 Encourage them not accept the status quo (hiện

trạng) and it helps them to see there are other

ways to communicate with you.

 Getting them out of victim role and put them in

charge of solving the problem

 Ending the blame game and shift their focus to

understanding why the problem arose

 Expand their view of options, expanding their

initially narrow perspective

approach and invites them to cooperate in solving the problem.