ANALYZING PROCUDURE OF FREIGHT FORWARDING FOR IMPORTED GOODS BY SEA AT PEGASUS GLOBAL LOGISTICS

VIETNAM GENERAL CONFEDERATION OF LABOUR TON DUC THANG UNIVERSITY BUSINESS ADMINISTRATION PROFESSIONAL INTERNSHIP REPORT YEAR 2022 Organizing the performance of FCL, / LCL, / goods delivery operations at export - andimport- companiesy import, / delivery companies and / providers of logistics services Instructing Lecturer: Student: Student ID: Class: Major: Academic Year Code: DRMBA Lê Viết Dũng Linh Đặng Kiều Gia Hân 720H1533 20H70602 International Business 2022-2023 HO CHI MINH CITY , JULY 2022 ACKNOWLEDGEMENT First of all, I would like to express my sincere gratitude to the teachers of the Faculty of Business Administration and the Faculty of International Business,in University of TonduktanTon Duc Thang university, for participating in the summer internship and preparing the conditions for bringing new skills to the world with useful k Knowledge useful during school time Special thanks to Le Viet Dung Linh for the detailed guidance and sincere suggestions for completing this report Finally, we pray for the health and success of all teachers at Ton Duck Thang uUniversity, the board of directors of Pegasus Global Logistics Company, and our brothers and sisters in the delivery and receiving departments Table of Contents INTRODUCTION CHAPTER 1: OVERVIEW OF THE COMPANY FOR INTERNSHIP 1.1: General information of Pegasus Global Logistics 1.2: Development and establishment 1.3: Fields of business activities 1.4: Organizational structure 10 1.5: Human resource analyzing 12 1.5.1: Analyzing by gender 12 1.5.2: Analyzing by academic level 13 1.5.3: Analyzing by ages 14 1.6: Business performance 14 CHAPTER 2: ANALYZING PROCUDURE OF FREIGHT FORWARDING FOR IMPORTED GOODS BY SEA AT PEGASUS GLOBAL LOGISTICS 17 2.1: Related parties in the import process by sea 17 2.2: Overview of procedure of freight forwarding for imported goods by sea 18 2.3: Analyzing steps of procedure of freight forwarding for imported goods by sea 19 2.3.1: Receiving and checking set of documents 19 2.3.2 Performing customs declaration 21 2.3.3: Receiving Delivery Order from carrier 30 2.3.4 Performing customs clearance procedures at port 32 2.3.5 Procedures for taking imported goods at the port 34 2.3.6 Liquidation at the gate and delivery to customersThanh lý cổng giao hàng cho khách 35 2.3.7 Finalize and save the records 35 2.4 Analyzing factors affecting procudure of freight forwarding for imported goods by sea at Pegasus Global Logistics 36 2.4.1 Internal effects 36 2.4.2 External effects 38 2.5 Evaluation procudure of freight forwarding for imported goods by sea at Pegasus Global Logistics 39 2.5.1 Strengh 39 2.5.2 Weakness 41 CHAPTER 3: RECOMMENDATION TO IMPROVE PROCEDURE OF FREIGHT FORWARDING FOR IMPORTED GOODS BY SEA AT PEGASUS GLOBAL LOGISTICS 43 3.1 Oritention for development in future of Pegasus Global Logistics 43 3.2 Recommendation 43 3.2.1 ForĐối với công ty Pegasus Global Logistics company 43 3.2.2 For the sateĐối với nhà nước 46 3.2.3 For college studentĐối với sinh viên 48 CONCLUSION 50 REFERENCES 52 APPENDICES 53 LIST OF ABBREVIATIONS AND ACRONYMS HS D/O FWD B/L MBL HBL OPS DOCS EIR CY CIS THD =THC : Harmonized System Codes : Delivery Order : Forwarder : Bill of Landing : Master Bill of Landing : House Bill of Landing : Operations department : Documentation department : Equipment Interchange Receipt : Container yard : Container Imbalance Surcharge : Terminal Handling Charge at Port of Discharging INTRODUCTION Vietnam is currently undergoing stable and sustainable political and economic development, which is the basis for the development of the business sector in trade with Vietnam, especially the logistics sector through import and export activities The number of countries in the world has increased The economic development that accompanies the growth of import and export trade has a direct impact on the profits of transportation companies and logistics service companies The logistics industry plays a very important role by connecting economies, reducing geographic distances, reducing costs, lowering product prices and promoting trade development Sea shipping plays a particularly important role in international trade, with approximately 80% of imports and exports being shipped by sea Due to the nature of the shipping industry, it creates competitive advantages such as wide shipping, large shipping capacity and low cost shipping, making the shipping industry a potential service company Vietnam's economy remains most dependent on two major economies, especially the import market, according to a May 2019 report by the Bureau of Statistics The commodity trade balance in May 2019 was a deficit of US $ 1.3 billion, and it is estimated that Vietnam generally had a trade deficit of approximately US $ 548 million in five months China remains Vietnam's largest import market, with sales of US $ 29.6 billion, an increase of 18.9% over the same period last year All companies want to reduce import costs and save unnecessary investment and talent so that they can focus on their core business Recognizing the importance of supporting businesses in this regard, many freight forwarding companies have been established to meet market demand and provide imported freight forwarding services in a variety of markets Pegasus Global Logistics is no exception During my internship at Pegasus Global Logistics, I was interested in the topic of providing import services, accessing the company's practice of providing import services Chemistry In light of the growing demand for this activity and the increased competitive opportunities due to market demand, we decided to select the topic "Handling Freight Transport of Marine Imports in Pegasus Global Logistics" as an internship report did Learn to explain more clearly why Pegasus Global Logistics can win customer trust and become a leader in this area Chapter 1: Overview of Ppegasus Gglobal Llogistics Chapter 2: Analyzing procudure of freight forwarding for imported goods by sea at Ppegasus Gglobal Llogistics Chapter 3: Recommendation to improve procudure of freight forwarding for imported goods by sea at Ppegasus Gglobal Llogistics CHAPTER 1: OVERVIEW OF THE COMPANY FOR INTERNSHIP 1.1: General information of Pegasus Global Logistics Vietnam / Ho Chi Minh Office [CITATION peg \l 1033 ] - Name - - Address Ward, Dist 1, Ho Chi Minh City, Vietnam - - Tel - - Fax - - Em-Mail - - Tax code - - Operation date : August 1, 2015 - - Business license Figure1.1: Logo of Pegasus Global Logistics Co Ltd Headquarters - Taipei Office [CITATION peg \l 1033 ] - Name : - Pegasus Logistics Co., Ltd and - Pegasus Custom Broker Co., Ltd - - Address Taipei City 10488, Taiwan - - Tel - - Fax - - Em-Mail: pgtpe@pegasuslog.com The spirit of logo: Ruby red is the color of the Corporate Identity System that represents the entire team at Pegasus Logistics It signifies the energy, courage, passion, assertiveness, and confidence-inspiring quality that the entire Pegasus staff displays (Pegasuslog, Introduction to the company, 2013) [CITATION peg1 \l 1033 ] 10 us Know exactly where the container is in the CY For CY uncooked items, the OPS staff will go to the port office to get an EIR receipt The process of printing an EIR receipt includes: -Send a D / O with the port transaction tax number and company registration number -Pay a fee -When you request a worker or forklift unloading method, the sales staff will stamp the D / O with "PAID" and "Pickup Method" The sales department issues an invoice based on the invoice paid and stamps the EIR The EIR voucher will be given to the truck driver upon arrival to collect the goods Before leaving the counter, please receive your EIR voucher invoice (1 ticket / container) and check the information such as container number, seal number, company name and so on The OPS staff then takes this D / O to the post office and prints a worker or forklift dispatch sheet on the D / O to indicate which loading and unloading teams will be assigned to the casing increase The OPS staff will take this slip to the unloading yard and hand it to the assigned captain of the loading and unloading team This will cause the captain to assign a worker (or forklift) to the location of the container and issue a to assign a worker (or forklift) to the location of the container and issue a certificate of container status to the OPS staff after the container has been cleaned or unloaded, as well as the state of damage to the container The OPS staff then brings the D / O and container status confirmation to the mailbox after unloading and prints the container loading and unloading slips The OPS staff will take this slip to the unloading yard and hand it over to the assigned captain of the loading and unloading team This allows the captain to assign a worker (or forklift) to the location of the container to check for damage or condition of the container Issue a certificate of container status to OPS staff after unloading, regardless of whether the container has been cleaned The OPS staff then brings the D / O and container status 39 confirmation to the mailbox after unloading and prints the container loading and unloading slips Also, for direct delivery, OPS staff will follow the same procedure as for dutyfree goods Go to the port office, get an EIR ticket, and carefully check your EIR slip and invoice The EIR sheet should contain information such as container number, seal number, and weight In addition, you should pay attention to the indication of whether the container is damaged or dented during shipping to avoid refunding the container deposit for which the repair fee will be refunded, container repair or container cleaning fee The invoice must be full of information: Business name, business tax identification number, address, amount, form of payment, payment content 40 2.3.6 Gate clearing and delivery to customers To settle the declaration at the gate, the OPS staff will come to the gate supervisory team's office and submit the following documents: -Import declaration and container list (customs stamp) -Copy of imported goods and container list EIRP hiếu voucher - conduct -B / L copy The OPS staff will present the above EIR slip to the entry yard staff to guide the vehicle to the location of the container, notify the forklift, move the container to the vehicle, and load the vehicle Shipyard staff will verify the container number, seal number, truck number and write and sign the EIR certificate The truck drives to the gate, presents the EIR, compares the vehicle number with the container number, and the customs officer holds the EIR OPS staff will receive the original import declaration, a container list with a red stamp "passed the surveillance area", and an EIR note sealed and signed by the Gate Customs Supervisor to retrieve the goods from the port OPS workers deliver the goods to the carrier so that the driver can bring the goods to the warehouse for the customer The OPS must provide the driver with a stamped EIR voucher The OPS staff must create a delivery record with the customer "fully received" when the goods are delivered If the item is damaged or damaged, you will need to make a record to support it later 2.3.7 Finalize and save the records 41 OPS employees perform shipments directly, create reports on the cost of goods, and send them to the accounting department for approval The DOCS department issues a debit note and the cost of the goods is emailed to the customer for confirmation and confirmation After the customs clearance is completed and the goods are delivered to your warehouse, the OPS staff will need to review the documents and put them together in a complete set OPS will return the documents to you and store them sentence Attached is a copy of a debit note showing the costs incurred by the company on behalf of the client, including deficits, fares and other costs (each party retains one copy) The director signs and stamps the debit note and sends the entire file to the client DOCS stores the relevant records in the company's system This completes the import cargo delivery process 2.4 Analyzing factors affecting procudure of freight forwarding for imported goods by sea at Pegasus Global Logistics 2.4.1 Internal effects 2.4.1.1 Fee Currently, there are about 3,000 logistics service companies in Japan, and we are expanding our business in many fields such as roads, railroads, seas, inland waterways, aviation, and the emergence of many freight transportation companies International shipping is intensifying competition among truck companies Pegasus Global Logistics needs to provide customers with high quality service at a reasonable price in order to attract them Balancing prices and services can be a daunting task in today's economic climate, but companies need to secure sales and profits Therefore, if not managed well, a company can lose customers 2.4.1.2 blackboard 42 An important factor in the business operation of a company Corporate governance focuses on identifying the right direction for a company in an increasingly volatile business environment The quality of your business strategy is the first and most important factor in determining a company's success or failure Manager qualities and talents play the most important role and have a decisive impact on the success of the company The results and operational efficiency of corporate governance largely depend on the professional qualifications of management and the identification of the organizational structure, functions and tasks of corporate governance equipment Establish the authority of each department and individual, and the relationships between the parts within that organizational structure 2.4.1.3 Staff Employees carry out the entire progress of the process while the import-export delivery process needs to prepare a lot of documents that require high accuracy and care With such a large number of papers, it will not be possible to avoid the cases where the staff prepares the wrong way, lacks or erroneously the bill of lading number, container number, wrong declaration of HS code, application of the wrong tax code In addition, if the employee's working attitude is not careful, not paying attention to his or her duties, leading to unnecessary errors, these small errors can cause great damage to the company only about money, but most importantly, losing customers' trust in the company Therefore, the efforts and working attitude of employees will determine the satisfaction of customers and the success of the company 2.4.1.4 Process execution time 43 Affects the time to check the documents brought by the customer, the time to declare customs for all kinds of goods documents, the time to receive information, the time to clear and receive goods at the port, the delivery to the customer's warehouse, and the quality of handling other problems And influence the movement of the product As analyzed in the process steps, imported cargo is stored in the port for a long period of time and may not be delivered if staff cannot confirm the time factor of document management For customers on time and on time, it has a serious impact on the company's money and quality of service 2.4.1.5 Facilities Most of the process of providing import services between departments and shipping companies, including the exchange of information and documents with customers, takes place on the computer via online software and network connectivity systems These factors affect the accuracy of the exchanged documents and the time it takes to complete the process The better the equipment, the faster the process progresses and the faster the problems that arise during the implementation process can be resolved 2.4.2 External effects 2.4.2.1 Customer Customers often have little experience in document management, so if the customer is not cooperating, a lot of false information such as incorrect weight and quantity packaging list, incorrect application of HS code for imported goods, etc May be provided Prompt submission of documents will take longer than expected to complete the cargo import process There are many reasons why a customer may mistakenly or deliberately provide false information about a product that needs to be imported After the company prepares the paperwork and declares the goods to the shipping company, the customer asks to it again At this point, even if you discover a customer's mistake, you need to be kind and provide accurate information 2.4.2.2 Shipping company 44 Since the carrier is the official carrier of the customer's cargo, it plays a very important role in the entire process Reserving seats for inboard containers, preparing documents, receiving D / O, betting on containers, taking over containers, unloading goods, etc Whether this completes successfully depends on your system, equipment, and service Shipping company And most importantly, all scheduled departure dates depend on the carrier, whether or not they are scheduled If for some reason there is a delay, it will be shipped because it is difficult for the company to intervene The company actually performs the work according to the promised schedule, giving customers more peace of mind about the imported cargo 2.4.2.3 Temporal factors and weather conditions Sea shipping has the advantage of saving costs and being able to transport large quantities of goods, but this mode of transportation has the disadvantage of being heavily affected by marine meteorological factors such as rain , Storms, tornadoes, earthquakes This had a significant impact on the shipping process of the goods, resulting in late delivery, lost or damaged goods, and incorrect documents Sea shipping is relatively safe, but in the event of a disaster and loss of goods, the owner of the imported cargo will have to pay compensation under the FOB terms of the contract Incoterms Also, the time it takes to receive imported cargo is much longer than air cargo and can take up to several months 2.5 Evaluation procudure of freight forwarding for imported goods by sea at Pegasus Global Logistics 2.5.1 Strengh 2.5.1.1 Healthy work environment, young human resources 45 Pegasus Global Logistics makes smooth and unified coordination between departments to build a complete import service supply chain Employees in the shipping and documentation department are clearly divided into tasks and can support each other The Pegasus Global Logistics Documentation Department has staff specializing in imports, exports and customs declarations Transportation staff includes staff who specialize in port procedures and product handling, staff who specialize in handling products at the airport, staff who specialize in customs clearance of tax returns, and staff who specialize in accepting orders Can we help each other if we need to supplement the paperwork? By delivery This division of labor saves time and money on the way to work Each year, Pegasus Global Logistics organizes two trips in combination with charity events on Tet's holidays and summers, providing the company's employees with the opportunity to interact, intimate and unite There is an opportunity to donate poor people in remote areas and help them improve their morale and morale There are also meetings with Panda Group employees to help them build relationships effectively The company has a young and dynamic workforce that can easily adapt to new technologies and trends in new industries, attend learning and training courses, and have senior management enthusiastic about constantly updating information, regulations and policies 2.5.1.2 The company has a stable number of customers at home and abroad Pegasus Global Logistics was based in Vietnam in 2015, but since it was based in Taiwan in 2010, there is already a certain amount of products from Taiwan In addition, thanks to the advantage of being one of the Panda Group's subsidiaries, Pegasus Global Logistics has many specific shared orders from companies such as Panda, Penguins, Dolphins, Falcon and Pure Global Logistics during the high season increase Therefore, Pegasus Global Logistics does not have major problems with sales pressure and corporate profits like logistics companies in Vietnam 46 2.5.1.3 Good diplomatic relations with carriers The company has long-standing relationships with foreign distributors and major shipping companies such as COSCO, Evergreen, Wan Hai, ONE and Yangmin Transporting import and export cargo to customers presents difficult problems In addition, we have a stable relationship with financial institutions, which is advantageous for doing business Good customs relations allow you to inspect cheaply, resolve issues quickly, and save company and customer costs and time 2.5.1.4 Members of logistics organizations around the world Pegasus Global Logistics is a member of organizations such as WCA, JCtrans and Taiwan Business Association Shipping lines or customers may require an internationally recognized forwarder company to have more confidence in the transaction Therefore, Pegasus has the advantage of its position in the logistics industry, being able to represent small domestic forwarder companies that have not joined large organizations when dealing with foreign companies Benefits when joining these organizations, members will be provided with and shared information related to the organization of the development of the Logistics industry, free of charge advice on issues of policies, regulations, procedures, be protected about rights, participate in trainings and seminars related to the Logistics industry and receive incentives when applying for bill of lading registration procedures with minimum costs and other preferential policies 2.5.1.5 Facilities ... Ppegasus Gglobal Llogistics Chapter 2: Analyzing procudure of freight forwarding for imported goods by sea at Ppegasus Gglobal Llogistics Chapter 3: Recommendation to improve procudure of freight forwarding. .. procedure of freight forwarding for imported goods by sea 18 2.3: Analyzing steps of procedure of freight forwarding for imported goods by sea 19 2.3.1: Receiving and checking set of. .. PROCEDURE OF FREIGHT FORWARDING FOR IMPORTED GOODS BY SEA AT PEGASUS GLOBAL LOGISTICS 43 3.1 Oritention for development in future of Pegasus Global Logistics 43 3.2 Recommendation