ASSIGNMENT 1 FRONT SHEET Qualification BTEC Level 4 HND Diploma in Business Unit number and title Unit 3 Human resource management Submission date Date Received 1st submission Re submission Date Date.
ASSIGNMENT FRONT SHEET Qualification BTEC Level HND Diploma in Business Unit number and title Unit Human resource management Submission date Date Received 1st submission Re-submission Date Date Received 2nd submission Student Name Student ID GBS210671 Assessor name NGUYEN KIM HAO Class GBS1005B Student declaration I certify that the assignment submission is entirely my work and I fully understand the consequences of plagiarism I understand that making a false declaration is a form of malpractice Student’s signature Grading P1 P2 P3 M1 M2 M3 D1 Resubmission Feedback: Summative Feedback: Grade: Assessor Signature: Internal Verifier’s Comments: Signature & Date: Date: Contents 1) INTRODUCTION a) The Purpose and main contents of reports: b) Introduction about Vinamilk: 2) COMPANY a) Mission b) Vision c) Core Value d) Business Strategy 3) THE PURPOSE AND THE FUNCTION OF HRM a) Definition b) Purpose of HRM c) The Key Roles and Responsibilities of HRM 4) THE IMPACT OF HRM ON ORGANIZATIONAL PERFORMANCE a) Internal Methods b) External Methods: c) HRM Strategy i) Corporate culture: ii) Policy on creating human resources iii) Employee treatment policy: 10 iv) Recruitment strategy, human resources of Vinamilk: 10 d) Organizational Performance 10 i) Business outcomes: Milk brand "every family has" 10 ii) Financial Performance: 11 e) Relationship between HRM and business objectives, of industrial characteristics: 11 5) Digital Business Transformation of Vinamilk 12 a) Transforming Operation Process: 12 i) Applying modern technology to the value chain 12 ii) Apply digital signatures and digitalize documents: 12 iii) Employee Heath 12 b) Transforming Business Models: 13 c) Transforming Customer Experience: 14 d) HRM Changes: 15 6) A PROPOSAL OF THE TALENT ACQUISITION STRATEGY 16 a) The reason why human resources choose Vinamilk? 16 b) Vinamilk is a good place to develop your skills and expertise: 16 c) Vinamilk always provides the necessary resources to develop talents: 16 d) Recruitment and Selection 16 7) EVALUATION OF STRENGTHS AND WEAKNESSES IN VINAMILK HRM 17 a) Strengths: 17 b) Weakness 17 c) Creating a sustainable organization and achieving a business strategy: 18 8) Conclusion: 18 9) Reference 18 1) INTRODUCTION: a) The Purpose and main contents of reports: This study analyzes Vinamilk's building and development of its human resources management As the HR director for the company, I will support the company's inclusion of people in this report and finally come to the best companypossible conclusions Additionally, digital business transformation is being carried out Some examples of specific strategies include talent acquisition, employer branding, and referrals b) Introduction about Vinamilk: After Vietnam's reunification, Vinamilk was founded in 1976 From the start, Vinamilk's products included not only dairy goods but also coffee and many other things But since becoming a private company, Vinamilk has concentrated on dairy products, and as a result, they have consistently held the largest domestic market share 2) COMPANY: Human Resources Director of Vinamilk: Mrs Bùi Thị Hương (appointed in 2014) Head Office: No 10 Tan Tao Street, Tan Phu Ward, District 7, Ho Chi Minh City Phone: (848) 54 155 555 Fax: (848) 54 161 226 Website: www.vinamilk.com.vn E-mail: vinamilk@vinamilk.com.vn Stock code: VNM Vinamilk is the main dairy producer in Vietnam in terms of output and sales The primary goods offered by Vinamilk are liquid milk and powdered milk, and the company also offers value-added items including condensed milk, ice cream, cheese, and both edible and drinkable yoghurt Nine plants with a combined annual capacity of around 570,406 tons of milk generate the majority of the goods Vinamilk owns a large distribution network across the country, this is a favourable condition for Vinamilk to bring products to a large number of consumers The goods of Vinamilk are mostly used in the Vietnamese market, but they are also exported to nations including Australia, Cambodia, Iraq, the Philippines, and the US a) Mission: To deliver valuable nutrition to the community with our respect, love and responsibility b) Visionsson: To become a world-grade brand in the food and beverage industry, where people put all their trust in nutrient and health products c) Core Value: d) Business Strategy: Vinamilk also always wants to constantly guide new and creative changes to products and talents in the company Vinamilk also strives to continuously develop the capabilities of its employees as well as new and innovative product adjustments 3) THE PURPOSE AND THE FUNCTION OF HRM: a) Definition: Human Resource Management is defined as the process of engaging, developing, and retaining suitably capable personnel to carry out the tasks necessary to achieve corporate objectives (Keka, n.d) b) Purpose of HRM: Human resource management aims to prevent issues from occurring in the first place and to enhance firm performance by investing in the appropriate people People who work in this sector have the skills, information, and resources necessary to locate and hire top talent, assist employees in achieving their goals, and ensure safe working conditions (Picincu, 2019) The purpose of human resource planning in Vinamilk is to determine what HRM requirements exist for current and future worker supply and demand The organization ensures that the right number and type of people are in the right positions; This mission is accomplished through regular recruitment and selection, performance reviews, promotions, and ongoing training and development programs Vinamilk also conducts recruitment programs for young employees who have just stepped out of school under the motto "Creative Culture & Ready for Change" c) The Key Roles and Responsibilities Of HRM: An economy can only develop when society has talented entrepreneurs and excellent industrial managers and a company can only succeed when it builds its team of skilled and specialized human resources, full of enthusiasm Identifying the importance of human resource development strategy in the new period, Vinamilk has implemented a series of programs to support the development of young talents to build and prepare the successor management team in the future Vinamilk is one of the first organizations to affirm that Vietnam has no shortage of talents, but because too few businesses have the process and system to put these young people on the right path to develop their talents 4) THE IMPACT OF HRM ON ORGANIZATIONAL PERFORMANCE: a) Internal Methods: Vinamilk is considered one of the companies with the best implementation of succession planning, they also set the top goal of "talent is also in their own company", they always give the talented people that the company can find the best resources with the policy of "Salary-Bonus-Welfare" unlimited b) External Methods: According to a report by alphabe.com - Top 100 places to work in Vietnam, Vinamilk always kept the leading position in 2017 and 2018 and this also helps the company build an employer brand for the company This also makes Vinamilk build more image as an employer for young people c) HRM Strategy: “Human Resources isn’t a thing we It’s the thing that runs our business."(Steve Wynn) i) Corporate culture: Vinamilk respects and appreciates the contributions and opinions of employees Therefore, Vinamilk employees are always respected, listened to, and shared Vinamilk does not have a leadership style that imposes and forces employees to follow a rut Employees can freely give their ideas and contributions to make the company perfect Create mental comfort for employees to work safely When they feel mentally comfortable, their commitment and passion for work will certainly be boosted From there, they will be more dedicated, enthusiastic, and devoted to the company ii) Policy on creating human resources: To ensure the comprehensiveness of human resources at the company, below are Vinamilk's strategic human resource policies: – The company recruits excellent graduates from universities in the country and sends them to study abroad – The company supports 50% of tuition fees for staff training courses to improve qualifications and skills ii) Financial Performance: e) Relationship between HRM and business objectives, of industrial characteristics: According to Sampras (2022), in a perfect world, there would be no distinction between human resources and business strategies The tight link between the two is recognized by a successful business owner Human capital development is critical to a company's long-term survival and profitability Personnel administration used to be limited to the handling of wages, benefits, and applications Today's human resources strategy entails senior leadership teams consulting with human resources specialists to build complementary human resources and business goals i) HRM and Bussniess Objectives: Vinamilk implemented the strategy "The company is a cradle to develop talents," beginning with a campaign to desire the company to rank among the top dairy companies in the world In the face of the fact that Vietnam is not a country with a strong position in the dairy industry, and the number of experts in the industry is still lacking, it can be said that this program is one of the human resource solutions to help maintain the growth and development of the dairy industry created great strides in Vinamilk in recent years Especially when Vinamilk continuously invests in implementing super projects and developing large-scale and modern dairy material areas Not only serving the development of enterprises, but this is also a high-quality human resource for the dairy industry and Vietnam's hi-tech agriculture - dairy farming in general in the future ii) HRM with Industrial characteristics: Vietnam is a big market for the FMCG business since it has the third-largest population in Southeast Asia and roughly 70% of the population is working age (16-60 years old) The process of worldwide economic integration is intensified, and per capita income is rising, which is propelling the consumer goods sector in general, and the consumer goods industry, to grow rapidly in the coming years In terms of the working force, Vinamilk always wants to rejuvenate its human resources to create innovation from workplace culture to manufactured products for consumers “Opening the door” to Students learning about the company is also one of many ways to help businesses reach and inspire the younger generation These programs also help convey to young people about corporate culture - an important factor to attract talented employees of all generations iii) Comprehensive HR Care: The factor "Health and spirit" for employees has always been maintained and improved by Vinamilk over the years Outstanding benefits are brought to employees by the company such as a health insurance program for employees and relatives of managers, construction of service facilities, and support for learning and working conditions employee work: focus on building facilities such as gym, yoga, swimming pool and creative space to take care of health and create conditions for employees to work more efficiently 5) Digital Business Transformation of Vinamilk: Vinamilk solves the “problem” of Covid-19 and realizes dual goals with three strategic spearheads: governance, technology, and human resources Digital transformation has helped the largest dairy producer in Vietnam overcome the pandemic and grow its business a) Transforming Operation Process: i) Applying modern technology to the value chain: The "forced migration from offline to online" is one of Covid-19's most significant impacts At this point, technology is used to guarantee efficient commercial operations At Vinamilk, the use of technology and investments in digital transformation were prioritized many years ago, assisting in the efficient operation of company operations between sales and distribution Or it makes the firm function more smoothly because of the cashless payment method Vinamilk farms and factories use 4.0 technology and automation extensively This guarantees remote and methodical management ii) Apply digital signatures and digitalize documents: The companies work from A to Z and use technology, tools, and support software These consist of e-Office, web browsers, internal interactive programs, tools for enabling employees to access work data remotely, and digital signatures When "Working from Home," these programs make it possible to continue uninterrupted internal and collaborative work Additionally, the e-Office system is being implemented and distributed simultaneously iii) Employee Heath: Beginning in 2020, Vinamilk developed a specific support committee for Covid-19 prevention and control, educating and directing staff to adhere to and follow epidemic prevention standards, and standing by around the clock to assist with disease-related issues Additionally, the business offers nutritional supplements that increase resilience to illness in its personnel In addition, Vinamilk maintains a policy of full wage and welfare payment; expanded support for working and living circumstances for on-site units; and proactive assistance for employees across the firm in Covid-19 testing and vaccination (Vinamilk.com.vn,2021) b) Transforming Business Models: By always accepting innovation and creativity, Vinamilk is one of the first FMCG enterprises to transform in addition to selling items at the direct store, now Vinamilk can reach customers through the website c) Transforming Customer Experience: Currently, Vinamilk has more than 200 distributors spread across the country Therefore, to serve the needs of connecting with customers, Vinamilk has applied a customer care support service via phone This service helps businesses create a wide network of connections, meeting the needs of customer support and care At the same time, Vinamilk's distributors need to be equipped with a data backup system to avoid problems Specifically, Vinamilk's customer relationship management system meets 10 outstanding features, including transaction, analysis, planning, reporting and administration, contact management, storage, and update, project support, interactive spaces, contract management, and administration d) HRM Changes: With the advent of version 4.0, job seekers no longer need to initiate contact with employers if they have a stunning CV Instead, search engines like Linkedin or Headhunter allow recruiters to quickly identify the best candidates for their organization and highlight them Vinamilk is also the same in the fact that they hunt for talent through sponsorship through university online competitions, or farmer jobs, which they will post on many reputable job search websites They also aim to provide all of their employees with great daily experiences, and technology has been crucial to this process All of their fundamental operations, including hiring, training, performance management, recognition, engagement, and communication, as well as exit management, are carried out using online interfaces This has several advantages, including improved transparency and effectiveness With our solutions, real-time feedback and tracking are feasible Digitalization has also aided in cultural changes Any employee from any department may now report a problem online, and if they don't receive a suitable response within a week, the issue is escalated to high management for resolution so that the business can proceed The performance of the initiative is evaluated using the typical closure time and the number of issues that repeatedly occur of the same sort Additionally, they have employed hackathons and online crowdsourcing to acquire important ideas from their team 6) A PROPOSAL OF THE TALENT ACQUISITION STRATEGY: a) The reason why human resources choose Vinamilk? With reasonable investments in the employer brand of Vinamilk, they have successfully built themselves as an employer suitable for young people with talent search programs such as "Management Trainee Vinamilk” or affiliated with famous universities This also helps you have many opportunities to work in a large corporation and gain experience Vinamilk also leads the best places to work in Vietnam, which is also a very important condition to attract young talent b) Vinamilk is a good place to develop your skills and expertise: For the culture of always thinking innovatively and implementing, Vinamilk always listens and changes the company culture to gradually improve, which helps everyone's sponsorship to be developed properly without pressure Besides, Vinamilk as well as other companies will always have time to experience work to put their employees in the right positions without wasting their talents Vinamilk also implements the policy of ''Salary - Bonus - Welfare'' with no limit to reward employees with good achievements, in addition, always rewards timely to help the company's employees realize that they have been and are helping the company c) Vinamilk always provides the necessary resources to develop talents: Since 2012, Vinamilk has cooperated with the Moscow University of Food Production in the Russian Federation to enable talented people to learn new technologies and help the company, or always organize foreign language lessons or necessary skills for employees so that they can be promoted If you are a young talent or are in the succession plan, the company is always ready to provide the best resources such as rewarding you with shares of the company, as well as giving a reasonable direction to your development d) Recruitment and Selection: Currently, you can participate in many programs sponsored by Vinamilk to present your ideas or you can join Vinamilk's to 4- month internship programs i) Management trainee vinamilk program: Because this is one of the most anticipated programs, it is not surprising that the round of this program is up to 5-6 rounds Vinamilk is no exception, the MT program also takes place in rounds First round: Screening applications This is called the pre-shipping round and candidates need to be careful while writing their CVs, especially for those who have just graduated, it is necessary to highlight their academic achievements and extracurricular activities participation, the position held as well as the results of that position Round 2: Pass a test to check leadership (leadership) quality in each candidate When invited to this round, the candidate will present his leadership ability through experience and especially Vinamilk highly encourages those who can create in the right place Round 3: IQ test - test logical thinking of IBM Kenexa This test is divided by Vinamilk into two parts: language ability test and normal logical thinking (IQ) test Round 4: Face-to-face interview and personality assessment Candidates will be asked to answer 18 questions on diverse and different topics from moral values, beliefs, and expectations in life and remember not to "slander" but think think carefully as well as serious about these issues raised Round 5: Check each member's strength assessment round Once you have passed this round - the last round to be able to become a member of Vinamilk Company, you will be guided by your guarantor to create an individual account on the Clifton StrengthsFinder website to continue Unfinished Problem round The main thing is to a test that takes about 30-40 minutes and at the end, the website will return your top strengths After finishing, you will use this result to write in languages: English – Vietnamese Final round: Presentation and interview round at Vinamilk for the 2nd time It can be said that getting to this round is a process of effort and this is the round where you present the results of the Clifton StrengthsFinder test Along with it, employers will "remind" you of the answers in the previous 18-question test Specifically, you will have to make a judgment about your ability to compare and explain the difference between the results of the two tests you have taken so that the employer will evaluate you 7) EVALUATION STRENGTHS AND WEAKNESSES IN VINAMILK HRM: a) Strengths: The recruitment process is extremely rigorous and there is a very good input source to always have the personnel to replace positions with high qualifications The good and experienced leadership team has lots of ambition, proven by the profits brought to the company Better treatment than many other corporations for employees b) Weakness: For some farm associations applying high-production technology, the form of recruitment is often applied to the employees' family members The training and skill development for employees has not yet been fully implemented The reason for this is the large number of employees and the frequent application of new technological lines to production, which requires a team of highly qualified and skilled employees who are always ready to adapt with new technology In the use of labour, the company has implemented many measures to motivate employees, however, these tasks are sometimes still not effective and have not been implemented thoroughly This requires the human resource management team to monitor the implementation of this work in a better way c) Creating a sustainable organization and achieving a business strategy: To promote sustainable development, Vinamilk continues to promote the practice of E-S-G (Environment-SocialGovernment) criteria, not only to be more stable in the volatile period but also to guide long-term sustainable development Vinamilk continues to pursue sustainable values and identifies that as a strategic goal with key aspects: safety - product quality; ensuring working conditions; local economic development; reducing greenhouse gas emissions; waste management and animal welfare; commitment towards sustainable development goals and social responsibility (Lê Nguyễn,2022) 8) Conclusion: The survey's results show that Vinamilk Company values effective human resource management Given the magnitude of its worldwide management and workforce, human resources are crucial to the company's performance Using journals and reliable information sources, researchers outlined the roles, responsibilities, objectives, and functions of human resource management at Vinamilk Company As a result, it provides proof of the role and importance of the human resources department in efficient human resource management and financial backing for corporate growth 9) Reference: Objectives of HRM – Unfolding main objectives: Keka HR Available at: https://www.keka.com/objectives-of-hrm (Accessed: October 14, 2022) L, S (2022) HRM functions: Top 12 functions of an HRM in 2022, BetterPlace BetterPlace Available at: https://www.betterplace.co.in/blog/hrmfunctions/ (Accessed: October 14, 2022) Sampras, A (2022) The relationship of HR with business strategy - HRM exam Available at: https://www.hrmexam.com/2022/03/21/the-relationshipof-hr-with-business-strategy/ (Accessed: October 13, 2022) Person, L.N (2022) Vinamilk Xác định Phát Triển bền vững mục tiêu chiến lược, baochinhphu.vn baochinhphu.vn Available at: https://baochinhphu.vn/vinamilk-xac-dinh-phat-trien-ben-vung-la-muc-tieu-chien-luoc-102220429114311433.htm (Accessed: October 14, 2022) P.V (2012) Vinamilk đài Thọ Cho Sinh Viên du Học Tại Nga Năm 2012, Báo điện tử VTC News VTC News Available at: https://vtc.vn/vinamilk-dai-tho-cho-sinh-vien-du-hoc-tai-nga-nam-2012-ar92153.html (Accessed: October 14, 2022) Ba mũi nhọn then chốt Giúp Vinamilk vượt "phép thử" covid-19 (2021) Vinamilk Available at: https://www.vinamilk.com.vn/vi/tin-tuc-sukien/2340/ba-mui-nhon-then-chot-giup-vinamilk-vuot-phep-thu-covid-19 (Accessed: October 14, 2022) Mai, T (2022) Khám phá phương Pháp quản Trị Quan Hệ Khách Hàng Của VinamilkT, TINO GROUP JSC Available at: https://tino.org/vi/phuongphap-quan-tri-quan-he-khach-hang-cua-vinamilk/ (Accessed: October 14, 2022) a280004 (2022) Quản trị người Theo Chiến lược nhân Của Vinamilk, MISA AMIS Available at: https://amis.misa.vn/11627/quan-tri-con-nguoitheo-chien-luoc-nhan-su-cua-vinamilk/ (Accessed: October 14, 2022) Team, E.C (2022) 10 inspiring HR quotes to take on 2022, Eddy Available at: https://eddy.com/10-inspiring-hr-quotes/ (Accessed: October 14, 2022) ... functions of human resource management at Vinamilk Company As a result, it provides proof of the role and importance of the human resources department in efficient human resource management and... benefits, and applications Today''s human resources strategy entails senior leadership teams consulting with human resources specialists to build complementary human resources and business goals i)... results show that Vinamilk Company values effective human resource management Given the magnitude of its worldwide management and workforce, human resources are crucial to the company''s performance